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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

Charged for a plan I didn’t ask for.

I just noticed a $177 charge on my credit card from public mobile. I had been signed up for a two month package for Canada and the US that I did not ask for. How the heck do I get my money back? 

Mollym by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Trouble with porting number

I recently helped a friend change his and his wifes phone from Virgin mobile to Public mobile. Had no problem porting his phone number but having issues with his wifes account.  Virgin never did sent a confirmation but we installed the Public Mobile ...

Krazar by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Number invalid. And double charged

Trying to set up new account. Downloaded the app and signed up. Ordered the sim. Paid the first month charges. Sim arrived tonight. Tried to activate. Was charged again. Then my number was declared invalid. It is currently on Bell and has been on Sas...

Areleebill by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data not working

I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.

Supr-dave1 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! getting a new plan

Hi want to change my plan.. what is better to do change now or upon renewal date end of month? or end of bill payment period?

sprow by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Contact with moderator

anyone had success in hearing back from a moderator in the past 48 hours?

PMcTiernan by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Ported number earlier today but can't receive any SMS texts

I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...

RehRomano by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Nam change

I recently  got married and changed my last name. How do I update my profile and make this changes?

Mary_Jane by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Porting my number from Bell to Public Mobile

Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks 

marcel1234321 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Can’t transfer number?

 Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...

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Cherilyn1 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Credit card overcharge

I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?

Mmhockey by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

SIM card not received

I'm a new customer. I should have received my SIM card since about one week. What should I do? 

DanGatineau by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Can't Receive SMS code from WhatsApp

I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...

OCJZ by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

SMS issue

My bank in Romania sends me SMS to login into my account but I do not receive the SMS. Their support team said that Public Mobile might block the SMS. How this issue can be fixed?

MaiaH by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Payment issue

Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've t...

Alexa_help by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

No Service Again!

Hello, My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!


Does public mobility have a contact number

early subscription

HI I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks. On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.Can't they just use the money already in my account?...

Wanc by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos


How do I go about getting a new number? Thought that I can transfer my own number to public mobility but I can’t so I need to get a new number.

Transfer number

Transfer old public mobile account but it isn’t working because account is closed

Skylar2 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos
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