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Forum Posts

Resolved! Refer-a-Friend Bonus

Hi, my friend has just signed up for Public Mobile using my referral code 6 days ago, but I did not get any notifications about that, and I couldn't find it in my account that shows this. Can you let me know how I can find out or confirm that it work...

myelinsheath by Good Citizen / Bon Citoyen
  • 234 Views
  • 5 replies
  • 0 Bravos

Resolved! Unsure if purchased sim card

I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.

Patti07 by Great Neighbour / Super Voisin
  • 122 Views
  • 4 replies
  • 0 Bravos

Resolved! Port issue

I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's ab...

byogesh by Great Neighbour / Super Voisin
  • 118 Views
  • 4 replies
  • 0 Bravos

Resolved! Forgot my email address

I forgot my email address and also no way to have access to it, and i want to change it because for sure my email original address is absoleted. how to proceed?

Yugau by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

MY Account

My account says I have funds and minutes but when I try to make a call, it says I have no available minutes left and nobody ever responds to my submitted tickets!

Resolved! Block Spoofed Calls

Can I block calls with spoofed caller ID? STIR/SHAKEN is supposed to be implemented. The Telus FAQ seems to indicate that no device will even display the results. Can I opt-in to blocking spoofed calls?

umnikke8 by Model Citizen / Citoyen Modèle
  • 216 Views
  • 4 replies
  • 0 Bravos

Resolved! New activated SIM not working

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.

p_simmons by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

no cell phone service.

For the last month, we do not have the cell phone service in our home that we had before. Now we don't have any service inside, why? We can walk outside our door and get 2 bars or maybe 3 bars at times but that's it. Is there any place we can get ser...

D66 by Great Neighbour / Super Voisin
  • 115 Views
  • 3 replies
  • 0 Bravos

spotty service

not sure how to private message Raluca my phone shows 4 bars lte service, after attempting to connect it drops to 2 or lower bars on 4g, if the call does go through voice is really spotty at best. This occurs on exactly the same on 3 phones that I ha...

adsemail06 by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Payment voucher

*611 will not let me redeem my payment voucher 

145step by Great Neighbour / Super Voisin
  • 186 Views
  • 7 replies
  • 0 Bravos

Won’t process payment

I am inputting the payment info but it keeps saying error. Any advice?

MB123 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! Return New Phone

I have found my lost phone and would like to return the new(refurbished) phone I purchased for $250.00, purchased on August 14th.

miamied1015 by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Confirming PM account is closed

Hi,Former PM customer here. I recently ported to Telus without issue but I cannot confirm that I have closed my PM account.Unfortunately, I can't seem to login and when I try to reset password neither phone # password reset (which is now with Telus a...

jessej123 by Great Neighbour / Super Voisin
  • 646 Views
  • 5 replies
  • 0 Bravos

DATA USAGE

 So I upgraded to the plan they gave me 45 gigs of data I use that within a few days then I put in money on for another plan and I got 25 gigs I went through that last night I put data on my phone at 3:00 in the morning and I already have no data wha...

306kon by Good Citizen / Bon Citoyen
  • 245 Views
  • 20 replies
  • 0 Bravos

Resolved! cannot access my accounts

I have 2 PM phones. Cannot access my accounts. Last logged in with old website that just needed phone numbers. Cannot register in new site. Just goes round and round chatbot sucks big time. I want to access my accounts.

Rick58 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Resolved! For a new phone

Can someone dictate to me the proper procedure to follow when we want to change our phones? I got a new phone and I would like to switch my sim card from one phone to the other. I do not want to make a mistake.

Public1978 by Good Citizen / Bon Citoyen
  • 122 Views
  • 4 replies
  • 0 Bravos

Resolved! Chatbot not working.

I have tried to access the chatbot SIMon but no luck. I used 2 different browsers Safari & Firefox and the best I get is a blank page.

Blurst by Great Neighbour / Super Voisin
  • 193 Views
  • 8 replies
  • 0 Bravos

Resolved! $25 referral bonus for both parties

Just heard on Red flag Deals of a person receiving an email from public mobile saying that referral bonuses in the amount of $25 would be given to both parties, promotion ends September 2nd Did anyone else get this email? Does anyone know when it sta...

EdN by Great Citizen / Super Citoyen
  • 224 Views
  • 7 replies
  • 0 Bravos

Resolved! x

dendiggity by Great Neighbour / Super Voisin
  • 219 Views
  • 8 replies
  • 0 Bravos

Trouble with my Service

Hello, I'm having trouble making and receiving calls.. it's asking me to call *611 but not giving me any helpful tips. Please help resolve this issue ASAP because I am expecting an important phone call.. Thanks

Nuel90 by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 0 Bravos