Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25430 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36918 Views
  • 185 replies
  • 27 Bravos

Text messaging

Set up my mum and dad with public mobile on Sunday with physical sim cards. They are able to make and receive phone calls, but are unable to send or receive text messages. They are not big users of there phones, so they are on the $15 minimal 4g. Any...

Jdalton by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Question about the 240 GB Bonus Data and the $15 Plan

HelloFirst of all, I want to say that I am not happy that the legacy rewards program is ending.PM has given me 240GB of points reward bonus data which is wasting away.  It has been 54 days and I have not been able to use any of it.  I still have 6 GB...

funpig1 by Model Citizen / Citoyen Modèle
  • 2227 Views
  • 28 replies
  • 1 Bravos

Help on US Roaming Plan for 4-day trip

Visiting the United States for 4 days where I estimate needing "only" 2GB data, some talk & texting. Primarily just for emergency peace of mind so I can accept calls and do light internet connectivity through my apps (Uber, Lyft, Disneyland, Google M...

PMLoyalty by Good Citizen / Bon Citoyen
  • 433 Views
  • 5 replies
  • 0 Bravos

Transfer of phone number

I have opened an account but when I tried to transfer my phone number it told me I had to have a secure internet connection.   So I am home now and can't seem to get into my account to transfer my number.   Now I already paid for it I should be able ...

Mzmacaroni by Good Citizen / Bon Citoyen
  • 478 Views
  • 6 replies
  • 0 Bravos

SMS not working iMessage stuck on verifying

I ported over a couple hours ago and I'm having a few problems.SMS not workingiMessage / Facetime stuck on verifyingCalls - okData - okReceived porting message (Rogers) and said YES, got confirmation number was portedI submitted a ticket already but ...

Destoy by Good Citizen / Bon Citoyen
  • 919 Views
  • 8 replies
  • 0 Bravos

Resolved! $34 for 50gb canada-us plan

hi, just a quick question. I recently looked at this new promotional plan $34 for 50gb canada and usa coverage. I just want to confirm, I am able to use the unlimited calls/text AND my data in the US for the same amount as well (50gb)?

TimPanda by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

$21 only available for new activations?

Like others, I'm getting screwed by PM with their new punishments program. To add insult to injury, the $21/m plan is only available for new activations. I'd be somewhat content with that plan, but instead I'm forced to downgrade completely to the $1...

Jewelz by Great Neighbour / Super Voisin
  • 458 Views
  • 4 replies
  • 2 Bravos

No text function for 36hrs

I can't communicate with anyone. I've created a ticket for not receiving texts messages.They also never sent me a SIM card, so I had to pay twice. I've been a Public Mobile customer for 2 days and nothing has worked. No support emails being returned....

TBurke by Great Neighbour / Super Voisin
  • 369 Views
  • 4 replies
  • 0 Bravos

Sms dead

Hi after new activation sms dosent work.  Call and lte working

Call91178 by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

Plan

I have the $15.00 plan with 100 minutes. I see there is a new $15.00 plan with unlimited talk & text. I would like to transfer to the new plan, do I need a new SIM card or can I just go ahead & make the change

RPB2 by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

I need to talk to an agent

Just arrived in Las Vegas Nevada and I switched my subscription to the $34 a month Canada and us data 50 gigs 5G speed but I only have a 4G phone. and I don't have any data in Las Vegas? Someone help please

Forgivin1 by Great Neighbour / Super Voisin
  • 231 Views
  • 1 replies
  • 0 Bravos

Latest bill doesn't reflect my rewards deductions

Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore?  Please explain. Thank youGary xxxxx  xxx-xxx-xxxx 

HezzyBear by Great Neighbour / Super Voisin
  • 481 Views
  • 5 replies
  • 1 Bravos

transferred number

I just set up my new activation and I am not receiving the 6 digit confirmation number on my phone so that I can confirm 

CO69 by Good Citizen / Bon Citoyen
  • 195 Views
  • 1 replies
  • 0 Bravos

Resolved! change my subscription

Hi everyone.I'd like to change my subscription from $25 to $ 15 ,but I have a lot of add- ons ,do I loose them if I change my subscription?

Ana20 by Good Citizen / Bon Citoyen
  • 581 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer Number Failure

Hello, Just got a new phone so switched to Public, dod a number transfer and I can call from my new phone and the number (same as old) pops up as it ahould. But all recieved texts and calls go to the old phone. I called my old provider and they said ...

Twilik by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 0 Bravos

Not received Public Mobile Points from the new Points Reward System

Hello there, It's past May 5, 2024 now.  Should we have all been forced onto the Public Points reward system?  If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan.  Can somebody advise what's the reason...

ZylAL by Good Citizen / Bon Citoyen
  • 494 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost phone

I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...

lostfone by Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

Esim activated on wrong phone

 Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...

Ankitsood by Great Neighbour / Super Voisin
  • 666 Views
  • 7 replies
  • 1 Bravos

Log In

When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?

MRGC by Great Neighbour / Super Voisin
  • 2627 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?

Quayquayquay by Great Neighbour / Super Voisin
  • 178 Views
  • 1 replies
  • 0 Bravos

10% rate plan reward?

Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...

BraeSpulnick by Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

SMS not receiving

Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!

Resolved! (Error Code: XXX)

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...

JessyP by Great Neighbour / Super Voisin
  • 4956 Views
  • 1 replies
  • 0 Bravos

Plan Coverage

I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?

Madan-Mmr by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Settings Messed up When Setting Up Esim

 Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this   

IMG_2787.png IMG_2786.png IMG_2785.png
Cyah78 by Great Neighbour / Super Voisin
  • 695 Views
  • 5 replies
  • 0 Bravos

Resolved! e-Sim Activation Fail

Hello, I was unable to complete my e-Sim activation when it was first being setup in the app. I have also tried using the QR code provided in the e-mail, but it says activation failed on my iPhone cellular setup. I have tried restarting my phone, and...

KatieFarrand by Great Neighbour / Super Voisin
  • 471 Views
  • 5 replies
  • 0 Bravos

Resolved! Talk and Text

Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already. 

Anthony09 by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

looks lots of people have texting issue

to all people who has same issue. the way you can try is manually select  wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.

kevin888 by Great Neighbour / Super Voisin
  • 334 Views
  • 2 replies
  • 2 Bravos
Need Help? Let's chat.