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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cancelling preexisting contract

I have a preexisting contract with another mobile company. I would like to switch to Public Mobile, but there will be a penalty fee to break the contract with my previous company. I heard that Public Mobile will cancel the previous plan, but how does...

Calling INTO Canada with the US Roam add on?

I’m travelling to the US from Canada and purchased the US roam add on. Now I’m wondering if I can call back into Canada with this plan or can I only call and text within the US?

Resolved! i changed my number on accident

I would like to change my number back to what I had it when I first got with public mobileits not letting my chnage back

Re: Over charged

Happen to me also, charged me 3 times for one month!! NO, NO ADD-ONS. Tried to get my money back ten times. Pissed.

Subscription not changing on renewal

Twice now I've selected a new subscription (same rate but going from Canada to Canada + US for the limited time offer) both times when I've checked my account after the renewal date there's been no change. If I just change my plan now instead of on t...

Registering in app

When I attempt to sign in to the app, I am being asked to register as if I do not have a Public Mobile account. I've had an active account for over a year now. Is there a fix?

Upgraded Plans Lost Rewards

Hello all. Both my kids had the $40/60gig plan. I upgraded them to the $40/75gig and I lost all the rewards/discounts in the process. How do I get them back? Also, we’re going to be travelling thru the U.S. in a little while. Do I need to add a data ...

My credit card be charged by public mobile

My credit card be charged by public mobile after i cancel the public mobile plan.how could I do

Wifi Calling - good news

Hey folks,I submitted a ticket asking about setting up wifi calling yesterday, and got a bit of good news in the response. No indication exactly when yet, but it sounds like it's coming..."Unfortunately for the moment wi-fi calling isn't implemented...

Error message during payment

Hello, I am trying to subscribe to a new plan. After entering the plan, payment info and shipping information, I get a message "Error something went wrong, please try again." when I click on pay now.I've double checked all of my information and it is...

Resolved! data not working

I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far ...

Resolved! Where to Buy Physical Sim Card in Ottawa Ontario

Hello,Where can I buy a physical sim card in Ottawa?Kind thanks.

purchased add on in error

I purchased an 300 international long distance add on in error. My money has been paid, can i switch it to the proper addon?

updated plan charged but not listed on my account

For a couple years up to recently, I've had the basic plan of 3G $15/month plan. With several discounts, it has been charged at $11.30 for a number of months on my VISA bill.A couple months ago, I upgraded to a 4G $19/month plan. With several disc...

Where is account # found?

I don’t see the account # on app anywhere that the agent is asking for?

Charged with Ontario taxes (13%) but I live in Alberta

My address in the system/on my account is Alberta but on my recent bill I noticed I was charged 13% (Ontario) tax. How do I request public mobile to adjust/fix this? @CS_Agent

Cancel my subscription

I have an old email and phone so i can't log into my old account because I'm not getting the darn code on my phone which i don't have anymore in order to get into my account and turn off the darn auto pay. Can someone please help!!!

Mischarge

I’ve been charge 5.00 from my account this morning and I don’t know why, please I need a response

Billed 15x last month

I’ve opened my credit card statement and was billed 15x by public mobile on it!!! I need this resolved immediately. the credit card fraud won’t do anything until I speak to public what happened!

OVER CHARGING ME

Hello ,I am on the plan of 13.80 dollars monthly payment . But since the past months you are OVER charging me on my Mastercard. My monthly payment is 13.80 dollars. PLEASE STOP overcharging me .I want a full reimbursement of overcharging me .

Friend Refferal

I was activating my sons phone, and couldn't find my friend code. Can someone help me add that to his account now?

My account

Why my monthly reward no longer applies ( auto payment, referral, loyalty)?

Resolved! plan was changed. bonus data will go away or stay?

after changing to new system, my friend and I were thinking to change the other plan. my case: I am using $15 plan. if I change to $19 plan. like up grading my plan, will I lose my bonus data? these bonus data was given to me the previous years...

No network these days

Recently I got network connection issue. There is no data signal on the phone. I noticed that my plan got changed from $30 / month to $20 /month these days. Does this change cause the data issue? How to fix the problem?Thanks,

Data intermittant

PM customer for about 6 years, flawless service and very happy with it until now. Last week my phone's data stopped working. Text and phone worked, and I had bars, but no "4G" or "LTE" indicator where it usually is. Internet worked on wifi. The phone...

Phone does not work in US

I joined two months ago and this is the second time I went to the US and I did not have phone or data service. I have a plan for Canada, US service and I can not get in touch with technical support. I opened a ticket and am waiting for support. I p...

Resolved! Help setting up voicemail

Hi just joined and can’t get voice mail to work , I tried to hold the number 1 down and it gives me an error. Is there anyone who could help me with this? Thanks , Andrew

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