Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Calling Mexico

I have rhe Can-US-Mex plan and will be in Mexico for a couple weeks. What is the dialing process for someone in Canada to reach me? Is it as simple as dialing my number? Thanks in advance.

Resolved! Re: Talk issues

I cannot make calls or receive calls. Please advise

Resolved! sim card

i haven't received my sim card yet ordered february 16th, is this normal?

Resolved! Problem Transferring number

I setup 2 new accounts and transferring 2 numbers from another service provider. I followed the same steps as provided. The first one was completed successfully with no issue. The 2nd one seems to be just half way through. My Public mobile account an...

Resolved! Incompatible Data-Add Ons!

Hi, I am wondering if anyone else is having the issue of the free holiday data add-ons showing incompatible on their account? I have the $15 250mb at 3g speeds plan.Edit: I submitted a support ticket regarding this issue but I wanted to post here to ...

Resolved! payments

I recently noticed three different payments on my visa account. We only have two accounts?Account holder for xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

So frustrated. Ported 5 days + and still no service iPhone 15 Max Pro

No phone number for customer service. An endless loop with the 'chat bot'. Where do I turn? I have tried resetting my phone, the network settings and still no connection. I ported my number over from a voip service over 5 days ago (OpenPhone) and...

Credit Card Update

Im trying to update my credit card keeps on telling me my credit card is invalid. Its not and I’ve tried multiple ones and same issue. The new update is still interfering with payment and not able to update. Anyone having similar issues? Anywhere i ...

Switching phones

Hi:My wife and I have iphones 6 and 7 and want to buy iphone 16es.We want to keep the physical SIM cards.How easy is it to switch over and would the physical cards be compatible and would there be any issues?Thanks

Need help

Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments

2nd phone number

I have two phones on my account with two separate plans. I can only access my primary phone information on the website. My wife's phone is getting over data usage warnings on her phone but there's not way she's at the limit.

Assistance Needed: Switch from eSIM to Physical SIM for Number Transfer

I recently initiated a phone number transfer from Fido to Public Mobile, selecting an eSIM option under the assumption that my phone was compatible. However, I have since realized that my device does not support eSIM. To proceed with the transfer, I ...

Why cant i call australia?

Hello,I am trying to call Australia but it says its not connecting even though its the correct number. The number i am trying to call is +61 131171.I tried asking the live chat but there was no one there, just the stupid AI bot that doesnt understand...

Resolved! Can't enter shipping address in app or website when ordering a SIM

The app and website both don't find my street address or offer any "corrections".

I can't activate (Activation Error)

Hello, I keep getting an error activating my account. I'm trying to port from Telus. Can someone help me please?

Being Overcharged

I am being overcharged for one of my accounts. How can this be addressed? I went online and checked all five plans and none of them match the charge I am getting.

SIM card

Can you make my SIM card active? Money was withdrawn from my bank account for activating the tariff

Ask for PIN each time we call to retrieve voicemails

Hello!So the whole family is on Public Mobile, works great for everyone except my mom's phone- Option is set to NOT ask for PIN when retrieving messages directly from her phone- Since several weeks it keep asking the PIN code despite the option is ON...

esim install error

My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?

App

Is the App down right now???

Payment update failing

I'm trying to update my credit card on my pre-auth billing and it's giving me the error: "notAbleToProcessRequest"I've also tried in the app and had it declined there too. It's a newly issued card that has been activated. I have successfully used it ...

Datos

I paid for my plan and they didn't give me my full data, they only gave me the data I had left from last month

Porting phone number

I am trying to port my number but say account isn't activated. I have tried 10 time to pay with my credit in my cart and won't work, but yet I have full services and internet connection. What going on? Not having any answers really sucks I do t have ...

How to remove payment method

I am planning to leave public mobile because i am paying almost double after rewards pattern change. So how can i remove payment method? I wanna remove my master card permanently.Thanks

subscription not activated

I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard

the eSIM was not successfully activated on my phone

While attempting to set up my eSIM card, I accidentally exited the setup process, and the eSIM was not successfully activated on my phone.In fact, I received an SMS about the transfer from Fido and responded "yes". I also received confirmation via SM...

activate account

It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone

Resolved! Transferring to PM from another provider while in the US.

Hi. Is it possible to switch over from Rogers to PM while I am in the US?

Roaming in Mexico

Hi there. I'm seeing previous posts that you can use your public mobile plan/phone in Mexico. However, all the add-on/subscription plans I'm seeing mentions US only. Is there a way for me to roam in Mexico with my public mobile plan? Is this done wit...

Resolved! credit card

hello,How do I cancel my subscription and remove credit card details from account?Thanks,

Community

Forum Posts