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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Neo Financial MC now 2% CB was 5% (for $330 in 6mo)

I don't recall getting a message about this, I did get the one about PM Rewards getting cut back.2% is still slightly better than my default MC at 1.5% (I have a TDCT Visa that pays 3% on recurring payments, but PM has never processed that way). It's...

login issues

I lost my phone, but I can still access my email account. Two-step verification is being sent to a phone number attached to my Eversafe account, which I don't have anymore. I have changed my password and can now log into the community, but not into m...

Phone Number not Activating with iMessage

Ever since I’ve installed IOS 26, my phone number has not been activating to use iMessage and FaceTime. After trying multiple methods to solve this, Apple said this could be a carrier issue. How do I resolve this?

Update credit card information

My account does not allow me to update my credit card information. How can I update it My Account

My account is out on hold

Hi, my account is put on hold as my credit card expired and payment did not go through. How do I make the necessary payment and make the account active again?

Esim didn't install and can't log into my account

The Esim didn't installed, now I need to log in into my account but won't let me as it tells me that they are sending a passkey to my number, which I don't have because esim didn't installed. What to do ?

Overpayment

I paid more by mistake

Resolved! how to reach an agent

Unable to phone outIncoming call goes directly to voice mailTech checked phone and told me it was a provider problemDialed 611 and message said I was not registered on the network

Need help re-installing eSIM

I recently purchased a plan with Public Mobile. After receiving a text from Rogers, I replied “YES” to port my number.The Public Mobile eSIM was installed on my iPhone, but I was unable to receive any incoming calls. At the same time, the Rogers netw...

Resolved! add-on

I have add-on for my international call, now everything is dissapeared

No access to email or phone, can't get into my account to add sim

Hi I lost my phone, and my email address has MFA is connected to my phone. This means I can't get the eversafe code to either my phone or my email. I opened this account just to ask the question on how to fix this. I sent a private message but have ...

No signal for past 2 days .. anyone else the same?

I tried everything. Restart my phone, reset my network, choose PM as my network.. nothing works. CS support said they sent in a ticket to technical team but I didn't get any response...I can't even port my number out if I want to cause I have no si...

Opened second account

Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?

VOLTE Support for Galaxy S20 Ultra 5G

I checked my IMEI on the Public Mobile site and it came back as not compatible. The support supports volte. How can I know if its working properly? NOT COMPATIBLEYour device is not compatible with our network, or we were unable to find a match in our...

SIM card stolen

The public mobile people don’t want this to get out . But if you purchase a SIM card on Amazon good luck. Another person already has my number I paid 2 months for. And public mobile says that isn’t possible and there’s nothing they can do. Even thoug...

How do I use my 416 number in Europe?

Hello, Public Mobile Community. Can you please explain, how do I use my Toronto 416 number in Europe? Is there a special SIM card that will allow me to keep my number? My phone is an iPhone SE, and has no SIM restrictions, except that it can only acc...

Lost phone, new one purchased

One of our phones was lost and a replacement phone purchased. How do I get the new phone on the existing account. It’s a new sim, new phone and we’re having trouble getting the phone activated.Your help is appreciated!

Plans and SIM

My husband is a subscriber. I want the same plan as his, but it shows up $10 / mo more than he pays. Also I need the SIM card before we move, but I won't need to activate for a few months, but I can't order a sim without choosing a plan.Lastly, the A...

Resolved! FDN (fixed dialing numbers)

Anybody managed to make this work on PM? It would require their default SIM Pin2 to set it up - if they have one. There are only 3 tries before the feature is locked out, so very limited guessing

Resolved! How can I transfer an eSIM from an iPhone to an Android phone, and vice versa?

Hi Public Mobile Support,I would like some guidance on transferring my eSIM between devices. Could you please explain the process for moving an eSIM from an iPhone to an Android phone, and also from an Android phone back to an iPhone?Please also let ...

incoming calls

duplicate thread

unlock my phone

How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?

Resolved! I upgraded my plan but data didn’t reset

I upgraded from the 80 to the 100 gb plan. It charged me for a full month but only gave me 20gb of data for the next month. Apparently I need you ask a moderator to reset my data usage. How do I do that?

Resolved! Stuck on "Install eSIM"

Hello I am trying to install an eSIM through the public mobile app. "Activate Subscription" works fine, but then it gets stuck on "Install eSIM" regardless of how long I wait. I would like to speak to an agent to receive assistance.

Need help in using HOTSPOT in US

I have can-us-mexico plan. I use hotspot in canada with no problem with my other devices and family membersI recently traveled to alaska . I found out when I turn on hotspot , my family member still connect to it but no internet access, while I have ...

Data

How much data do I have left this month

Problem Transferring Phone number from Canceled Land Line

Just canceled land line. Phone now dead. Tried to transfer that number to Public Mobile on iPhone.Unsuccessful. Now have NO phone number at all. Previously, before the actual landline cancellation, I signed in online and saw that there was an option ...

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