Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I had a legacy account with Unlimited Canada Wide Calls. I went to use my cell phone and it was not able to make calls out. I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call wer...
I'm new... trying to find out more about Public Mobile. How come I can't see the responses etc in the community questions?
Still can’t receive calls it’s been over a month since I joined
My phone shows a red dot as if I have a voicemail but I don’t as I have deleted it. How to get rid of the dot? Also, after I listen to voicemail and deleted the message how to exit from voicemail ? I don’t think it’s one of the options I heard . Tha...
Why was I billed for a 4g plan and a 5g plan on on number how do I get reimbursed
My subscription was not up graded but my credit card was charged the new rate on Apr 01
my new subscription plan started April 19; I lost my phone on April 18. Attempted to change the plan but unable to sign in my account. Now the new plan started from April 19-may 19. Just get log in found out those days the usage has been used a lot a...
After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.
Hi I purchased a subscription but never activated my sim card nor got a number. I decided to switch to a different carrier I need you to cancel and refund my method of payment please.
Hello there,I am a long time Public Mobile customer. So far everything works great for me. Recently I convinced my wife to take a plan offered by Public Mobile, she accepted and we managed to get a physical SIM card, created a profile for her and ac...
Post moving from Rogers, not able to send and receive messages
Is it wiser to use a new SIM or to transfer the SIM I currently use?Any advice would be appreciated.
I have requested help over 2 hours ago. I ported my daughter’s phone over from Rogers over 2 weeks ago. I bought a SIM card.
hello! I just switched over from Bell to Public and got an e-sim, however, basically nothing is working correctly. Would anyone be able to help me? these are the issues I am facing- I can only message from an apple id, not my phone number and when pe...
I just bought a PM topup voucher. On the voucher, it says: "The payment value is valid for 90 days, as long as your account is active." Does that mean that if I load it into my PM account but don't use up all the funds within 90 days, the remaining f...
Hi, I recently changed to a 75gb plan, and I am no longer able to make or receive calls. As far as I can tell it should be included in the plan.
Hi,I was charged twice in December 2023.December 1st and December 31.Please advise.Thanks.
Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card....
Hey everyone, my phone and my wife’s phone don’t sent or receive texts. What can I do to resolve this ?
I came over from telus where I had activated a "if you want to reach this person, dial (x) to be put through now." It blocked all the robocalls, and was efficacious as proven by the conspicuous increase in these calls since I switched. Does PM offer ...
This started about two weeks ago. I can receive calls from everyone on either mobile or landline. Calls from my home phone will not ring my cell but go to Voice Mail after about 6 rings. My wife is on PM and her phone works perfect. I have tried ever...
I am a new customer and still did not recieve my SIM card after 15 days and I am not able to submit a ticket it is keep giving me error on each step on Mobile App or on computer
Hi, I seem to be having an issue where my phone is cutting out 2-3 minutes into my calls. I have been having this issue for months fairly regularly. Often, I am able to call the person back and we do not have any further problems, but today the calls...
Only when I set PM as primary, (testing if I want to port my number over to PM and cancel my Koodo) - I can't receive any texts till my phonecall is finished and also can't browse internet at the same time as a call. I don't have any issues with Kood...
As noted above, Public Mobile has changed one of their plans to an improved plan - a $29 20GB instead of 10GB of data. It is still 4G LTE speeds of up to 100mbps. And if you are wondering if it is for new activations only, it isn't!https://subscribe....
Transfer from fido 2+ weeks ago Android galaxy s20Verification code not working or texting Lte and calling working
Can’t post anything or send a message to customer support because I keep getting g the error in the subject header.
How can I get my account number?
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