Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey my sim has been hijacked and they are remote accessing my phone and are controlling it in engineer mode. Right now I'm locked to one tower and it won't allow me to text and my data won't connect. I need a new sim card! This is the second time thi...
Hi all, I'm currently travelling outside of North America and I accidentally broke my phone. Like. Completely broken. Due to my travels, I had to purchase a new physical sim from a new carrier to have coverage in the country I'm in. I have my physica...
I recently got my plan, but when I make a call, I do not hear anything until the person I am calling says Hello. I do not hear any ringing, I can't even tell if the phone is actually dialing, until the other person answers.I've never had this happen...
Im trying to switch my subscription to the $26/20gb plan, and it does not show up as an option in my account. But it does show up on the Public mobile home page. Any way to switch to that plan?
Hi. I think my plan changed this am to the 60GB can-US-Mexico from the 50GB plan.I went to 2FA a couple of things this am. One was a payment confirmation from my bank and another a questtrade 2FA. Neither texts came through. I tried resetting the ...
Hi @I purchased a subscription yesterday. However when I was activating the service and installing the esim through the app I got an error. I did not receive activation email with esim QR code.Since then I have been locked out of my account because t...
Hi,My sim suddenly stopped working. Not able to make calls/receive SMS or anything. Just got 5G network and that's it. Pls help resolve this urgently
I am currently in China and have just realized that public mobile don’t provide services in China.I have put my subscription on hold and I will have to transfer my number to fizz. How can I do this now since I cannot receive any messages?
I am having trouble accessing my account & rewards.I have the proper login etc and I have tried two different browsers with both of them popping up the message that they're undergoing maintenance and upgrading the website?But the message says,"Our se...
I'm a new public mobile subscriber who wants to know what current phone plans offer unlimited data after the high-speed allotment has been used
I have a plan with a $5 credit promo code for 24 months. If I change my plan, will that promo code still be available?
Hi, I bought a plan + SIM card, but it has been over 13 days and I have not received the card. Could you please check if it is correctly mailed to my address? Thank you.
I have been a public mobile customer for 8 months. RCS has always worked. Today I had to switch my US number from att back to tmobile. RCS with Public connected but tmobile didn't. i turned off tmobile and restarted the phone and finally tmobile ...
Hi all, I've noticed a few posts where others signed up for PM then ported their number from previous provider to PM via eSIM and they did everything correctly (replied YES to number port text, received PM welcome email with QR code and set up eSIM o...
Hello, I just gave my credit card info and subscribed to your 29$month deal, but I have not been able to activate the account and transfer my old number. Meanwhile I have decided to stay with old provider with a prepaid plan. So can you please cancel...
Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermitt...
Since several weeks I get voicemails from a strange sender, but no phone calls. How is it possible and how they get my phone number ? I like to block this sender or report them as spam
We have 2 phones with 2 different numbers on the same account. You only show 1 number in the account. How do i get the second phone included on my bill
Dropped calls happening the last two weeks.
Don't have access to their phone number. It asked me to verify my account need to cancel this account.So it then charge my bank card, no more
Just received my new SIM card. However, after entering the SIM card number it shows the number was already in use. I can't continue to activate my subscription. Please tell me what should I do now? Thank you
Signed up today. I was on 5g in Guelph Ontario. I came home from work to Fergus Ontario and have no service here
Hi. I signed up for new PM account tonite and entered payment details and my cc was charged right away. I never received an activation email but my account is active when I log into the website (not the app!) when I go into the app it says my subscri...
Looking to switch from Fido. I bought the plan that I want online, and it says to download the app to finish up.Download the App, go to log in. It takes me out of the app to the Log in and Password page. Tap on the log in and nothing happens, my iPho...
Hello!Can anyone explain why I have so many outgoing calls to 1-587-580-4001 that I did not make? There is also an issue where it seems like phone is using data especially at night last 11 pm or in the morning before 5 am. Can someone explain why thi...
Hi thereMy current subscription is only 4G 23/mo.If I change it to 29/mo, will it enable 5G?
Hello,We have just the most basic plan, and haven't done anything since the plan changed nearly a year ago from monthly credits being applied re auto paying, tenure and referrals...other than continue to have automatic payments happening of course! ...
I'm trying to activate a new account. I have not received the text from my existing provider Bell mobility so I can't move forward.
I'm alone new customer and I can't receive any calls or messages
