Service Temp Suspended - new account setup

[Dtang20]

I signed up for PM last night and is connected to their network but cannot make any phone call or access cellular data because it says I need to make a payment.  I was never given a pin and when I go to the app and try and log in it returns to the login screen after the second step authorization. Is there a number I can call that can help with this?

[Dtang20]

@hTideGnow when I try and log in via web browser I get an error they says forbidden al. 

a message was sent last night and have not heard back. 

thanks for your help 

[hTideGnow · Accepted solution]

hi @Dtang20 

try using browser to login first.  Try using Incognito/private/secret mode on the browser to login 

if same, submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Handy1]

@Dtang20  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage