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Switch phones

Sheryl10
Great Neighbour / Super Voisin

Hi there, 

How do I switch my account to a different phone

2 REPLIES 2

Yummy
Mayor / Maire

If you have physical SIM (preferable!) pull it out and stick it into new phone. Done.

If you have eSIM you have to order new eSIM (should be free) and somehow transfer number to new one after installing it.

hTideGnow
Mayor / Maire

HI @Sheryl10 

if you have a physical sim, you just need to physically move the sim card over, from old phone to new

if you have eSIM, just download PM app on the new phone.  Login the app using the same email address.  Then go to Account page and click Purchase sim card and choose eSIM