Community

Elmerzac · ‎02-10-2026

Sim card did not arrive after 6 days

slusagm · ‎02-10-2026

it can take a week to 3 weeks for sim card to come

but you can check with PM to confirm if they shipped out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

softech · ‎02-10-2026

@Elmerzac

Sim card delivery from PM online could be as many as 3 weeks

Wait till Friday. If you still don't see the sim card in the mail, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there