Porting from Fizz
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08-30-2024
08:07 AM
- last edited on
08-30-2024
04:11 PM
by
computergeek541
Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims currently...my wife's phone is also in the same state.
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08-30-2024 02:16 PM
This was resolved via phone call from Public/Telus. Thanks all
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08-30-2024 08:15 AM
Can you make calls and messages on your public mobile SIM? Is your Fuzz account/SIM still active?
it’s possible to be a porting problem, so submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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08-30-2024 08:13 AM
I will private message you the Telus team porting team number. This number can be used only for porting issues. Check your private message inbox.
![](/skins/images/813D49D689E0D681E39391EAB60FD666/responsive_peak/images/icon_anonymous_message.png)