3 hours ago
Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims currently...my wife's phone is also in the same state.
3 hours ago
Can you make calls and messages on your public mobile SIM? Is your Fuzz account/SIM still active?
it’s possible to be a porting problem, so submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
I will private message you the Telus team porting team number. This number can be used only for porting issues. Check your private message inbox.