cancel
Showing results for 
Search instead for 
Did you mean: 

Porting from Fizz

MG54
Great Neighbour / Super Voisin

Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims currently...my wife's phone is also in the same state. 

3 REPLIES 3

MG54
Great Neighbour / Super Voisin

This was resolved via phone call from Public/Telus. Thanks all

EB0
Deputy Mayor / Adjoint au Maire

@MG54 

Can you make calls and messages on your public mobile SIM? Is your Fuzz account/SIM still active?

it’s possible to be a porting problem, so submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Dunkman
Oracle
Oracle

@MG54 

I will private message you the Telus team porting team number.  This number can be used only for porting issues.  Check your private message inbox. 

Need Help? Let's chat.