Not able to receive SMS notification for phone number transfer

[HonKwok]

I have to port my phone number to Freedom Mobile, and I was expecting to receive an SMS notification from Public Mobile for verification. However, I have not received any SMS for this purpose. I am trying to figure out what the issue might be, but I haven't been able to reach anyone at Public Mobile for assistance. This situation is quite frustrating.

[softech]

@HonKwok 

use this link instead:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[HonKwok]

No use. The ticket page returns Code: XXX error

[HonKwok]

I have my Public Mobile SIM card on another phone and waiting for the SMS notifications, but the notifications have never came.

[Yummy]

You did leave PM SIM in your phone when you requested transfer, correct?

You can create a ticket through chatbot or contact agent following instructions from chatbot if ticketing does not work.

[computergeek541]

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@HonKwok wrote:

I have to port my phone number to Freedom Mobile, and I was expecting to receive an SMS notification from Public Mobile for verification. However, I have not received any SMS for this purpose. I am trying to figure out what the issue might be, but I haven't been able to reach anyone at Public Mobile for assistance. This situation is quite frustrating.

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Is it your Public Mobile SIM card sitll in the phone?  If only your Freedom SIM card is on your device, the text message won't be received.

[softech]

@HonKwok 

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )