Did not get text messages

[Catty123]

Hi. I am having trouble with my iPhone. It is broken. I bought a new phone. I have a eSIM and I can’t transfer the sim to the new phone. I ported the number today. But I did not receive the message because the eSIM is on the old phone and it is broken. Please help me resolve this. 

[hTideGnow]

hi @Catty123 

you have an old broken iPhone but you cannot transfer the esim and ou ported the number today?  were you PM customers all along? or you meant you just joined PM and ported the number?

if you are PM customer all along, you don't "port" the number.  You simply need to login PM app and buy new esim on the new phone.  There should not be any porting involved

I just worry you have a PM account and somehow you activated another new account

[eddieO]

@Catty123, if you are still stuck after trying BKNS27's suggestions try messaging a support agent. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[BKNS27]

@Catty123 

You will need to download the PM app on your new phone and make a purchase of a new eSIM because you can’t transfer eSIM to a new phone.

If you port before the iPhone is broken then you need to login your account and go to Accounts tab>Change Your SIM Card.

If you ported after your iPhone was broken then just scan the QR code in your email that PM sent you.