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I would like to cancel my subscription

diannesheba
Great Neighbour / Super Voisin
 
3 REPLIES 3

slusagm
Mayor / Maire

you can port out your number to another service carrier and you account would be closed after

or if you just want to cancel without keeping the number, login My Account, and go to Payment page to doable Autopay

or you can also ask PM to remove you credit card 

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

 

or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

KZ1964
Great Citizen / Super Citoyen

If you are planning to port out your # to a different provider then you account gets closed immediately once your number is ported.  To port your number you must have an active account with PM 

Meow
Mayor / Maire

To cancel service:

- Port to another provider

- Declare phone lost/stolen. After 90+ days of no pay your account will be deleted

- Go to Payments. Toggle 'Subscribed' to off. After 90+ days of no pay your account will be deleted

Before any of these open ticket and ask your credit card info to be removed from your account.

Meow_0-1724372314108.png

 

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