Boxing Day Promo not appearing when I try to change my subscription (existing user)

[MHender]

I visited the Promo page for the advertised deal, then logged in, met with the following: 

Already have an active subscription
You have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to manage your subscription, check your usage, purchase add-ons and more.

Now, if I log in and via portal choose "change my subscription" the boxing day deals are not showing up there.

[Handy1]

@MHender  Once you did immediate plan cha he to the $30 plan you could have changed to the $35 plan using change on next renewal that way you would have only spent $30 to get access to that $35 plan and use the $30 plan for next 30 days until your best renewal . But if you did two immediate plan changes then yes you effectively cost you the $65 and your new $35 plan just started right away and will renewal on the $35 plan again in 30 days . But still cheaper then porting number out and back in for that specific plan . 

[MHender]

Great thanks very much. I downgraded my plan to a $30 plan, which was billed, and then upgraded to the $35 MEX plan.  This means I spent $65 one-time to get this plan.

Do you know if this is on my account or has it disappeared into thin air? I paid for a 1-month subscription which was effectively immediately overruled by another, different plan. 

[Handy1 · Accepted solution]

@MHender  We can only change to the plans that are available to us to chage to in our accounts despite what we see on the website . No everyone sees the same plans . So plan you on and what plan you want . There’s really on one boxing week sale most people can do work around for if they don’t already see it and that’s the $35 75GB MEX roaming plan if you want that and don’t see it on your account but see $30 plan you can make immediate plan change to it , then the $35 75GB MEX plan will appear and you can make another plan chage for next renewal to it . But if you trying get the $29 MEX plan it won’t work and support most likely won’t help you change to it but you can try