Paid twice for May

[Mbuchart1]

Same thing just happened to me on August 20, 2024. Did you ever sort your May double-payment sorted out with Public Mobile? If so, I would appreciate information about how to do so. Thank you.

[slusagm]

you sure the  not just a pending one? for some credit card, it might take 2 or 3 days to have the pending charge dropped off the statement

but if you need PM's help, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Mbuchart1 

Please check with your credit card if it is just a pending charge.

if both are posted charge, you will need to contact CS agent and they will sort it out for you

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437