Waiting for my SIM Card for 27 days already

[MENGDUAN2023]

I have ordered my SIM Card for about 30 days, but still waiting.  I am trying to ask for help, but only auto-replay by bot and no agent helped me.  Anyone has this kind of issue before  ?

[slusagm]

shouldn't take more than 3 weeks

Since your cannot open ticket using Chatbot, message PM instead:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[umnikke8]

You certainly aren't the first. For some reason Public has problems mailing SIM cards.

[MENGDUAN2023]

I ordered on Sep 06,  Today is Oct 03, I am still waiting

[hTideGnow]

HI @MENGDUAN2023 

this is unusual, and you have to ask PM agent to check.  Please message them here (and yes, this will work)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask them to allow you to pick up the PM sim card from a Telus or Koodo start close to you , instead of asking them to re-send you another one