CANT SET UP NEW ACCOUNT, NEED HELP!

[Don66]

I HAVE SPENT HOURS TRYING TO SET UP NEW ACCOUNT WITHOUT SUCCESS!, IF I DONT GET THE HELP OF A LIVE AGENT I WILL CANCELL ACCOUNT

[Pallwall]

U recommend just going to another company.. they have just as good plans now with superior customer support.. this forum interface is so outdated that it’s quite embarrassing that this is a multimillion dollar company..

[Sansan]

No lectures here. Just letting you know it will not get anything accomplished. 

As I said earlier,  if you need help from Public Mobile,  click the link below.  Type your message,  explain your issues and press send. They will respond later tonight or tomorrow via the envelope top right.

It can be very difficult to navigate here at Public Mobile as there is no live help like Koodo, Telus and the others. If you find you will need that sort of service,  maybe this is not the company as you will be continually frustrated. 

Best of luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Don66]

I am a senior who has spent two days trying to set up a new subscription with many problems, I have never been so frustrated so please don't tell me there is no need to yell,  I don't need a lecture just now.

[Sansan]

@Don66  I know it can be frustrating,  but no need to yell. 

We are all customers.  We can help with general troubleshooting and questions. There is no live agent contact per se. It's all through messages back and forth. 

Did you use the chatbot? 

For account specific information. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't work then by direct message at the link below for Public Mobile agents.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What is the error that you are getting?

Did you port your number? Is it prepaid? The app is not working?