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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number does not transfer to public moble

Hi there, I've requested transfer number from rogers to public mobile last month, I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...

Resolved! How long to get service back after updating expired payment method?

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...

Resolved! 4G 20 GB for $30/month

Does 4G 20 GB for $30/month include making a call from the US as well? or do I need a separate roaming plan?

SMS recently not sending intermittently

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started

Can’t Login

I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

Email reset

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer.

Resolved! Subscription Change on Renewal Date

Hello,I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 ...

Phone number issue

I just subscribed to Public mobile and imported my phone number from my previous supplier. When I call someone, they can see my imported number but when I text them, they see the new number associated with the new Public mobile Sim and not my import...

Charged even when unsubscribed

Hello public mobile, why have I been charged even when I unsubscribed I need a refund of the e last payment which was 38 dollars.

Resolved! Unregistered SIM

Got a new Samsung S20 but my public mobile is not accepted, it is showing message as unregistered SIM, the same sim works in other phone,

Email

I can't remember the email that I put on my account and want to know if its possible to change it with just the phone number

Anyone know how long I can roam in U.S. without issue?

I plan to go south for an extended period of time (a couple of months). Does anyone know if it is an issue that most of the usage is roaming? Thanks!

SIM not provisioned.

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

Getting Charged every Month from a service that I never used.

Dear Public Mobile,I hope you are well.I have been charged $40 from my Credit Card every month since May 2024. I want a refund since this wasn't my fault, and I was promised that the service would be cancelled. Also, I don't remember the phone number...

My subscription is currently on hold, but I have auto-pay

I am trying to pay with my MasterCard manually, it said it couldn't process. What's going on here? My card is working perfectly, just used today

Phone number transfer

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. Please & Tha...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone number does not transfer to public moble

Resolved! How long to get service back after updating expired payment method?

Resolved! 4G 20 GB for $30/month

SMS recently not sending intermittently

Can’t Login

Resolved! Traveling to US

Phones

Switch

Email reset

Resolved! Subscription Change on Renewal Date

Phone number issue

Charged even when unsubscribed

Resolved! Unregistered SIM

Email

Anyone know how long I can roam in U.S. without issue?

SIM not provisioned.

Getting Charged every Month from a service that I never used.

My subscription is currently on hold, but I have auto-pay

Phone number transfer

Refund international minutes

Slow data

SMS not working

SIM card number differs from Current Phone Number.

Regarding payment

New client

Not receiving incoming calls!

I couldn't view my previous payment history in Feb - September 2024

account number

Data usage

Refund

Puk

new subscription plan

I want to cancel my purchase and get a refund.

Referral Issue

travel to Scandinavian countries