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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14253 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25388 Views
  • 183 replies
  • 26 Bravos

US Roaming

I cannot connect to the US roaming talk and text package I paid for.

theBunman2 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer Issue

Hello, I made a request to transfer from Bell to Public mobile on March 4th. I replied "Yes" immediately when I got the meesage. But somehow, my transition request had been cancelled. So I'm still with "Bell" now cause I called with Bell cusomter ser...

Threedenim by Good Citizen / Bon Citoyen
  • 320 Views
  • 6 replies
  • 0 Bravos

Resolved! Log in Email

I have 2 accounts for 2 kids and neither can remember the email address used to create the account. We have been unable to get into the accounts for years and I have not been able to get an answer as to how I can get in and upgrade package. We click ...

Lor12 by Great Neighbour / Super Voisin
  • 309 Views
  • 7 replies
  • 1 Bravos

Resolved! US AddOn - Starting time

I'm sorry to ask this, but I seem to find conflicting answers.When does the 15 day US addon start? On the day I purchase it? Or when I start using it?thanks

JimThorne by Good Citizen / Bon Citoyen
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan Change w/ Pay immediately. Does renewal cycle date change?

Hi, I'm on a 30day subscription. If I change plans and pay immediately, does the renewal cycle date change to the day I paid immediately, or do I still keep the old renewal day.I have 8 days left this cycle but I don't want to pay for a new 30 days c...

ZzBb by Great Neighbour / Super Voisin
  • 153 Views
  • 1 replies
  • 0 Bravos

Does "Change plan on renewal" ever work?

When the $34/m 50GB CAN-US plan was made available to existing subscribers at the end of Feb or early March (cant remember which), I selected to opt in at my next billing cycle.My next billing cycle commences in a few days, so I figured I'd log in to...

Mechecor by Good Citizen / Bon Citoyen
  • 411 Views
  • 7 replies
  • 0 Bravos

send email to agent

is there a proper form to send email to agent to cancel credit card info and disconnect service?

corral by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada/US data plan

I’ve travelled into the US and I’ve paid for the phone plan with data to be able to use service without interruption. I’ve restarted phone a couple times. I can send standard texts and calls. But have no data or iMessage. Ticket submission is not wor...

Nate1980 by Good Citizen / Bon Citoyen
  • 1262 Views
  • 4 replies
  • 0 Bravos

I think I am missing something

I have the old point system Currently I save $10/ month  ($5 for refer, $2 for paying by CC and $3 for years I have been with Public)  How many points will I accumulate monthly now and will I have to physically go online to redeem points every month ...

NickiNS72 by Good Citizen / Bon Citoyen
  • 258 Views
  • 5 replies
  • 0 Bravos

Resolved! SMS/MMS not working but Phone Calls do

- Google Pixel 6a- Started getting issues 03/15 after my new subscription came into effect- At first it was only iPhones at first, so I changed my subscription again to see if that would fix my problem but now I can't send/receive SMS/MMS from anyone...

cass_m by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 0 Bravos

Resolved! Reward Claim Subscription Feature

Is it possible to implement a functionality where we can subscribe to a specific reward and claim it when we have earned enough points? This would be really convenient not having to log in and check every once in awhile to see if we have enough rewar...

Genji_Genji by Good Citizen / Bon Citoyen
  • 165 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching from Public Mobile to Videotron - Porting Number Over

Hello,My question is the following:I am switching to Videotron but will not receive the SIM card until Monday. I am porting my number with Public Mobile over. I have received the text from Public Mobile asking whether I want to approve the request. I...

Noorulabdeen by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Sim card

Have not received my SIM card yet and is been 10 days

Yan5 by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

E Sim

How can I check the status of my eSIM?

WMartens by Great Neighbour / Super Voisin
  • 110 Views
  • 1 replies
  • 0 Bravos

Receiving sim cart

I placed an order for the sim cart and it was written that it will be shipped within 2 days. But until now there is nothing! And it is since more than a week!

Rukiye by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! Tax Invoice for 2023

Hello,I'd like to get a tax invoice for 2023.How should I proceed to get it?Thanks!

Palombaggia by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

I’m short codes

I have no short codeshow do I get them?How do I make the bell give me my shortness?

brodood by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

Pay with Vouchers

If I add $15 Voucher to my profile will that be use on my next renewal date automatically and rest of the plan charge going to be taken off my credit card? is this how it works? 

Yea123 by Good Citizen / Bon Citoyen
  • 199 Views
  • 4 replies
  • 0 Bravos

Resolved! Texting a picture

Hello AllAs early as of a week ago, when I text a picture, it required mobile data to be ON.When I put the Data ON, it charges my Data when I MMS! about 2M each textWhen I use the WiFi, all is good I could send with NO data costI have Android 12 phon...

Jamal343 by Good Citizen / Bon Citoyen
  • 501 Views
  • 13 replies
  • 1 Bravos

US Plans

I.m new to public mobile and I have read the +fine print but still confused regarding the 1000 mins for 15$ for 15 days US planDoes that mean inclusive US to within US and US to Canada and Canada to US while traveling?ThanksRu_17 

Ru_17 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 2 Bravos

eSIM will not download

I can’t download my eSIM no matter how many times I try. I also get spun in circles on the app and can’t find a way to talk to a person instead of the chat bot which is completely helpless. QR code does not work to download, tried going into settings...

Mike96 by Great Neighbour / Super Voisin
  • 330 Views
  • 7 replies
  • 1 Bravos

Resolved! How does the Give Back reward work?

Is it like each post and comment award you 1 point?https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

HucPhe by Great Neighbour / Super Voisin
  • 319 Views
  • 5 replies
  • 1 Bravos

Can't make phone calls

My billing cycle ended todayI changed my billing to a credit card which I paid with this morning for the new cycleHowever I still can't send or receive phone calls???

peterk1234 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Access to my account

When I try to access my account it wants me to finalize activation which was already done 2 days ago.  I have tried everything that was suggested, including clearing cookies bit I believe that the problem is at Public's end.  I am unable to correvct ...

Ilovecards by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Incoming Call/Text Issues

Hi all,I cannot recieve incoming calls from folks using Rogers (the provider I'm noticing now).  They reach my VM and I eventually get that.  I receive Bell calls and text about 90% of the time, and sometimes they experience the same thing as the Rog...

Tonton by Good Citizen / Bon Citoyen
  • 316 Views
  • 4 replies
  • 0 Bravos

Not able to receive calls/texts

Phone is unable to receive calls or texts from anyone not on the Telus network. Can call out to any number but if that same person tries to call it says “number not in service”. Can’t receive verification texts from any apps so cants access bank acco...

Tanya7477 by Great Neighbour / Super Voisin
  • 258 Views
  • 5 replies
  • 0 Bravos
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