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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit card number

I have lost my credit card with which I pay you. My new one comes in 10 days. How do I get the new number to you?

Porting a number to another provider

I have been trying to have my number ported to Bell Canada and even though I have received the text message requesting the authorization and have done so, it doesn't seem to be going through

Phone out calls

I’m not able to dial out on my phone

Hot spot

Is there a limitation for hotspot?

Port my phone number to another provider

Hello everyone, I have a bit of a situation here, and not sure what to do about it.I have moved back to Spain, and I have a public mobile account. Yesterday, before taking my flight, I made a change to another provider to be able to receive text mess...

Resolved! Change my number I’ve had for years

I’ve had same number for years on this smart phone - I keep getting scam calls and messages 1 year already! How can I change number and how do my contacts know new number - can I use some method ?

How do I find my public mobile account number

How do I find my account number

long distance add on

I received notification that I had no more minutes left in my long distance add-on and I was cut off during a local call. I was unaware that I had such a thing. The person I was talking to called me back after the disconnect and we were able to cont...

Roaming U.S not working

My mother and sister are in the U.S and their roaming is not working. No calls or data. My mother has the add on for talk and my sister has a plan that includes U.S roaming talk and data. Neither one can make a call. Have tried all the standard troub...

Why can’t I make a phone call

It says my minutes are used up but according to my information it’s not

Resolved! Put money on my account

how do I put money on my account as a credit? thank you

Promo 50% off for 24 months not in Cart after updating Credit Card

Hi, my services are on hold because on the due date my credit card was locked. I resolved the issue and updated the payment method in my account. Now I go to Pay Now and Resume Services and my promo of 50% off is not applied in cart. I'm being charge...

Resolved! change plan

My niece has a 50% off to her plan, how can I get the same plan? I think she is paying less and have more data than what I hvave

data

how much does data cost once I've used up my quota?

Resolved! Will long distance minutes from add-ons expire with the period of the subscription plan?

I am looking into buying a one of the Canada Long Distance add-ons. I would like to confirm that the remaining minutes will not expire at the end of each subscription cycle. Thanks!

Renewal issue

Hi, I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

referral code and credit

I activated my account with a referral code sent from my friend. It was not applied to either account. How can we get the 10$ credit?

Want cheaper plan

hello looking to downgrade my plan to $22/month but it wont allow me. Pls help.

E-SIM and PHYSICAL SIM WON'T WORK.

Transferred my cell phone plan from Bell to Public Mobile via e-sim and it did not work. Suggested by technician to buy a physical SIM card, installed it, rebooted my iPhone, and it still does not work. No cell service. I have a ticket with support...

voice mail

I can't get into my voice mail

Resolved! Wrong account number during number transfer

I just tried to transfer my number from freedom to public, and I accidentally put the account number in wrong. I submitted a ticket on this, but I don't see the ticket in my sent messages here? I have the correct account number, I just want to update...

eSIM transfer

Am I able to transfer my eSIM to another phone, I literally just bought it but need to transfer it to another phone which was last minute decision.please let me know if this is possible. It will be eSIM to eSIM. Thank you

iPhone 17 Pro Max Incompatible?

I recently purchased a new iPhone 17 Pro Max and bought the e-SIM but I'm being told that my IMEI is incompatible with Public Mobile, and I've been recommended to get a compatible phone or switch providers. I bought my phone directly from the Apple s...

Resolved! One month subscription

Hello, I have my brother visiting. He only needs one month phone subscription, how can I get that for him with public mobile? I don’t want to put my credit card and then you will keep taking month payments. He is only here for a month. Please advise....

Can't access eSim

I lost access to my eSIM and can’t receive 2FA codes. I need to swap my number to a new SIM.

Phone won't make calls but can text

I assume I need a new sim? I can't make or receive calls but texting works. I have tried the sim in another phone and the same issue. Thx

No dial tone for outgoing call

I switched to public mobile a week ago, I can make calls and receive calls and internet works.The only issue is that when I dial a phone number , I am not hearing the ringing tone on my device.I restarted my phone and checked also all setting and a...

change back to previous subscription

I recently switched plan to have data and service available during my holiday in mexico. if the add on option was available i would have used that, but no add on for mexico was available so i changed subscription (there is a plan with data and full s...

Switching over

Hello! I'm trying to switch from Telus, got my sim card, went to transfer my number, it spins on activate subscription. I don't make it to install esim/sim. it says Subscription Not activated, then prompts me to get support. Do I put my sim card in, ...

SIM NOT WORKING

I'm new to public mobile, and I did answer the question saying, I'd like to port my telephone number over to public. I bought a new sim card and I did everything that seems step by step correctly.But my phone will not register that I have a sim card....

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