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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login problem

I cannot Log in to my account. I have my account number. Thanks

ESIM activation error

e sim activation error when trying to activate through app, it says it was able to get activated

Activation of my SIM and account

Hi, I added the sim card in my phone to activate my account. I follow the steps on my phone to activate my account & SIM, but at the last step I get a message saying "Subscription not activated." Something didn't go right while activating your subscr...

Resolved! Re: Why is my bill going up $3 at the end of April?

same here 23$ to 25$ why?

Resolved! Account Access

Good Afternoon,My friend, whom I referred a few years ago cannot access her account. Her email account was hacked and as a result, she can’t send or receive emails. She had to create a new email account with gmail, and we can’t get into her PM acco...

Address wont change when I save it

Hi,I'm having issues saving my address change in my profile. I would input my new address, select from the drop down menu, and hit 'save information' but the address won't register.Thanks,Jon

Re: Can't activate subscription or submit a ticket

Hi! I'm having the same issue. Did they reply to you already?

Re: CS agents

Hi, I bought a sim for my mom during her stay with me in Canada in summer and now she has left the country. Now I’m trying to cancel her plan but when I log into the account using email and password I get a message that says I need to enter a number ...

Can't activate subscription or submit a ticket

I am trying to activate my subscription but an error comes up on step 6 of 6 saying "subscription not activated" and to contact customer support. When I go through the chat bot, it suggests I submit a ticket. I filled out all fields in the ticket for...

Re: Login to my account

I have been having this same problem for quite awhile now. I have to log in on the website everytime. id like to know what the issue is too

I hit a wrong button to exchange my points

I accidentally hit a wrong button to exchange my points. How can I retrieve them and use them to the one I wanted?

Resolved! Can I use Public Mobile while I am in Mexico?

Can I use Public Mobile while I am in Mexico?

Changing a SIM card to eSIM

Hello, I am a public mobile customer and I bought a new phone wich it works with ESIM only, how can I get an eSIM version of my current phone number . Do I have to pay in order to switch to eSIM with my current phone number. How can I get this eSIM?...

Account login and no service

Hello, I am currently out of Canada. My number is out of service even I turn on roaming option. I am not sure what to do. And when I tried to login to my account, it asked for two steps verification, which means even I could verify with my email addr...

Resolved! Why is my bill going up $3 at the end of April?

Anyone else with a substantial price hike? I guess I could always downgrade my $25 plan...

Resolved! Cant log in due to security reasons

I'm having trouble logging into may account and I've sent multiple messages to the "CS_Agent" and haven't heard anything for over 30hours. I don't know what to do, I'm locked out of my account and there is no support seemingly available. Does anyone ...

Trouble transferring from virgin

Hi. I got the sms which asks me to send YES to accept the transfer procces. I replied immediately and still later after around 2 hours i got an sms from public that they didnt received the response and asking me to send 1 to reinitiate the transfer. ...

Telus EverSafe Email Validation Bug - Rejecting Valid Email Addresses with Long TLDs

Hi everyone,I'm experiencing a frustrating issue with Telus EverSafe that I wanted to share, as it likely affects other users too. When trying to update my email address, the system's JavaScript validation is rejecting my perfectly valid email becaus...

Resolved! Plans

Can anyone tell me why public mobile is pushing Koodo mobile been getting emails about changing not sure why

Subscription Paused — Promotional Discount Not Applied During Payment

I have a 24-month subscription that started two months ago, and I originally applied a 50% promotional discount. Recently, my credit card payment was declined due to a technical issue, and my subscription is now showing as paused in the app. The subs...

Verification code inaccessible

I purchased an eSIM and couldn’t get it to work on my iPhone. Then I purchased a physical sim and now I can’t get it to work because I can’t get the verification code @CS_Agent

Tech problem with SIM1

I am NOT new in town. I have been a customer for years and I have NEVER had so much trouble getting help! Even trying to log in lately has been unbelievably difficult. What has happened to my account?? Why am I getting a diagnotic message that says m...

Lost phone , can’t log into account without to account

My son has lost his phone. I pay for the phone , the account is in my name, I have the email and password but I can’t log into the account without text code verification to the LOST phone. There is no other verification option provided. They did send...

Re: Switched from Rogers - can't receive call or receive/send text Need Escalation

Can you also send me the #? Having the same issue too thx

Switched from Rogers - can't receive call or receive/send text Need Escalation

I switched from Rogers to Public Mobile on March 31 using my existing phone number. Since the switch, I cannot receive calls or send/receive texts. I seem to have data from Public. I contacted Rogers, and they said they never received my confirmation...

can not make and can not receive a call after suspended

my credit card empty and the service was suspendedi recharged my credit cardi already paid and my account it ok now, it said activebut actually i can not make a call/ can not receive a calli can text/receive textthe data is ok, i can use what app bu...

Resolved! No service

Hello. I have the Canada,USA, Mexico plan. I have just moved house. I have 5 bars in my house but have ZERO public mobile data. I do have data when I switch to RODGERS. Am I going to have to cancel my TELUS account and switch service providers now?. ...

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