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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is self service down for maintenance right now?

I am trying to log into my self service account through the web. I am getting the page Forbidden A1 once I log in. Can someone confirm that self service is down right now?

PM is not receiving my confirmation texts...

I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 90 minutes goes by and I'm told that I di...

Congratulations your the worst service provider in canada

I signed up for your service, I have been waiting for two weeks with no sim card, it's literally impossible to talk to any one of course you designed your system so that your user can never get help or talk to any one, so did I just get scammed ? I'm...

Need PUK code

Please help!I get message saying tu enter 8 PUK code(and No ! I do not have anymore the sim plastic "container".TKS

Canadian tire master card placed on hold

My Canadian tire master card was placed on hold for no reason and this caused the Public mobile payment to be missed. I would like to know when Puplic mobile tries to get its payment and it is missed does it retry and if so what is the interval?I lo...

Account suspended despite payment received

Mt account says that it's suspended for non-payment as of yesterday (Dec 9), despite Public Mobile and my bank both showing payment went through (PM even has a receipt showing payment received on Dec 8). It's set up as a recurring credit card payment...

Referrals

I just created a new account and forgot to enter my friend's referral number. How can I enter it?

Wrong email address

My email shows with a capitol letter in error

dark mode to beige

how change dark mode for regular mode.uts hard to see for me i have glasses and big minus

All of my add-ons for Data and Long-Distance have suddenly disappeared!

I have been a Public Mobile customer for several years and during that time accumulated several bonus and paid add-ons, including Long Distance and the previous Holiday Bonuses. In October I had 6GB of data add-ons unused and over 1500 International ...

lost phone - cant login

I lost my phone. It now asking me to verify my phone account with a verification code texted to my phone. I dont have the phone so i do not get a code. What can i do? I started a new account with a new phone, so i am good there. Now i just want to ca...

Partial coverage

Hello,I'm going out of country next month. I'm not planning on using my plan (data and minutes) while outside Canada. Is it possible for me to pay less money for less coverage (in days). During my next pay period I will be in able to use the plan onl...

PUK

I am looking for 8 digit puk number to unlock my phone. I no longer have the card support whre the PUke is located. Is there a place to locate it in my account.

Resolved! Recently Ported To Public Mobile - Now RCS Messages Do Not Work

I recently signed up with Public Mobile and was able to port my number of successfully. Afterwards, my RCS messaging stopped working. I was able to delete my Google Message data on my phone and that allowed my SIM card to update to "Status: Connect...

Resolved! Transport number from Eastlink to Public Mobile

I recently started this process, got a message from Eastlink asking if I approve this transport to which I reply YES.I am aware this could take 30 min-5 hours or even days but how do I know when it´s done?Also, according to the instructions, I should...

credit transfer to family member on leaving?

Hello,I just got my number ported out to another phone company but I still have $15 credit in my account. I heard it could be transferred to a family member, could someone please help me to do so? All 3 of my family are in Public Mobile.Thanks in...

Moving from PM to Koodo

Sim Card

It's been over 10 days and my mom still doesn't have her sim card. Can I talk to a real person? Can I get a refund for the sim if I switch to an eSim?

Volte after 3G netwrok shutdown

Hi, will Telus allow non-whitelist devices to receive Volte after 3G network is shut down. I've read Rogers is shutting down the 3G network in March 2025. So far, I have not seen any announcement as to when Telus and Bell will initiate 3G shutdown. D...

Can't receive or make phone calls. Service stopped working

Hi guys, I I just changed my SIM card because the phone service stopped working I couldn't make any phone calls nor text anybody all of a sudden from my Verizon Moto phone. Now it is texting after activating the new sim card in my account but I stil...

Subscribing to a new plan: Payment Failed! Please try again or use a different payment method

Hi , im trying to subscribe to a new subscription plan on the application and it keeps declining the payment and says to please try again or use a different payment method. ive tried with several of my cards, and tried on the laptop as well, and no l...

Resolved! ESIM Charges

Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...

Lowest cost Subscription to keep phone number

I’m going out of country and want to keep my phone number but won’t be using my phone. What’s the lowest cost subscription I can change to keep my phone number.

I cant login into my main account due to sim locked

I need my PUK code please help!

Puerto Rico (CAN-US-MEXICO plan)

Hi, I have the CAN-US-MEXICO plan that I subscribed to this Black Friday. Does this plan cover data usage when visiting Puerto Rico?

Purchasing a phone plan

Resolved! Confirmation email

Haven't received confirmation email for activating my esim

Resolved! Porting Number FROM Puclic Mobile

How do I manually port my number to a new provider from Public Mobile? My Public Mobile is currently not hooked up. I was told that it can be done manually.Alternatively, I was going to renew with Public Mobile in order to transfer the number to anot...

Anyway to connect to an agent

I subscribed for a plan few days ago but Public Mobile charged me full payment at the start of the day. The issue is, due to Wi-Fi calling unavailability, I cancelled within few hours. Is therr anyway to get refund??

Ticket answer time

Hello all...New to PM and having a major issue since trying to port a voip number to PM. PM profile shows the ported number even though the demand was not even sent to voip provider. Phone can now place a phone call and shows ported number as calle...