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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2306 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30301 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42073 Views
  • 185 replies
  • 29 Bravos

Apple Watch

Hi there, I bought Apple Watch and I’m wondering if public mobile support Apple Watch services. I also, bought e_sim but I don’t know how to use it in with this carrier.Thanks 

Mimi2611 by Good Citizen / Bon Citoyen
  • 322 Views
  • 4 replies
  • 0 Bravos

No network

Just couple of days I switched my husband’s phone to public mobile because I am so happy with mine.  I was wrong. His phone does not get the network. We tried on his phone and was told to buy a new eSIM which I did twice. Still no result. Please help...

Network connection

Problem with the network. Can't get connected. Bought e-sim twice but still can't get the network

alauhassanali by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim Card

Where to buy sim card?

AmazNelsons by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Resolved! not receive incoming calls

This is my first day with Public Mobile.  So far it is working well. But I notice I am not receiving incoming calls.  Not sure what else I can try other than reboot the phone.  Please help

sillywall by Great Neighbour / Super Voisin
  • 391 Views
  • 6 replies
  • 0 Bravos

No service with two days

I've talked to multiple agents. I've reset my network settings. Apparently it's been escalated and now they're closing it because they think it's fixed. Nothing has been done. No calls or data 

Rosie123 by Great Neighbour / Super Voisin
  • 320 Views
  • 6 replies
  • 0 Bravos

Problem connecting

Hello,I cannot connect to the Internet and cannot receive phone calls or texts. No Network.

Maminou1 by Great Neighbour / Super Voisin
  • 202 Views
  • 2 replies
  • 0 Bravos

Re: VoLTE option is gone when using Public Mobile SIM

Ladie1, I am going to be buying the 4g plan for $35 for my Samsung S20fe5g. So I will be driving down to Florida from Toronto either by way of Peace Bridge (Fort Erie) or  the Ambassador Bridge (Windsor) on January 2025. Do you know if the phone will...

jimbrowning by Great Neighbour / Super Voisin
  • 457 Views
  • 8 replies
  • 0 Bravos

Email address

Does public mobile also let you use an email address?

st1100forME by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription pause and renewal

 If I unsubscribe my account in order to pause it for 2 months, will it automatically subscribe me back to my old plan when I re subscribe, and will I retain my previous bonuses, rewards, etc? Thanks Rob

robm54 by Good Citizen / Bon Citoyen
  • 459 Views
  • 7 replies
  • 2 Bravos

forbidden A1 error

My friend who is also with Public Mobile user has not been able to sign into his account for over a week. He keeps getting "forbidden A1" error code. Is there anyway for you to help him? Thanks.

Janeileen by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

unable to access my public 3g account

i was upgrading to 5g using one of the promotions available from public i thought that a new sim card was required so i as i am  challenged by cell phones i figured i would have to use a new  cell phone number is this true i want to keep my old numbe...

scotby by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Cannot call out to wife's phone

Cannot call my wife's phone, another public mobile customer but I can call my home phone no problem. My cell number is not blocked on her phone. She can call my cell from hers. What could be the problem. Both accounts are in good standing. Just a gli...

Lamb1275 by Great Neighbour / Super Voisin
  • 328 Views
  • 3 replies
  • 2 Bravos

Resolved! prepaid credit card payment

I am trying to pay for my account with a prepaid visa that i received as a gift. I have been trying all afternoon to get this transaction completed and it keeps getting declined.  I went to the website of the credit gift card and there is no where fo...

Keannalilly by Great Neighbour / Super Voisin
  • 394 Views
  • 5 replies
  • 1 Bravos

excessive data usage recorded

Anyone else have this problem since Oct 2024? Uploads are resulting in quadrupling of file size. 2.95GB YouTube upload recorded as 12.4GB. 5pg document recorded as 1.4GB. Can't get pas Public's AI gate keeper. Useless Telus system.

RonMorey by Great Neighbour / Super Voisin
  • 317 Views
  • 7 replies
  • 0 Bravos

Refunds

I joined Public Mobile on Nov 14th and never had use of my phone.  On Nov 15th I went back to my previous provider because the problems just continued and you can't talk to anyone.  Under the consumer bill of rights in Alberta, I have 10 days to canc...

MUD1 by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 0 Bravos

Cannot log in to my account

Hi,I do not have access to my phone or to my account. I have changed my password twice and after the amount of time stated on the email that I can try again, nothing happens. 

Tambo1 by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Address change problems

I tried to change my home address. Unfortunately, the program gave me an "invalid address" message.  Any suggestion on how to change addresses  

Mauli by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

SIM card not valid, prior to 90 days since last use

I was a way for a number of months (but less than 90 days), and didn't renew subscription. Now I am asked to activate an account which is new. To activate an account I am to provide my SIM card number. When I enter, it says it is invalid. I am trying...

daryaskrenes by Good Citizen / Bon Citoyen
  • 571 Views
  • 18 replies
  • 0 Bravos

New subscriber data question

Started my plan yesterday. Have only been at home using my home internet but when I looked at usage in my data settings it is changing. When I look at my subscription in public mobile app. It says 0 usage for data. Could the data usage shown in my se...

Brammer by Great Neighbour / Super Voisin
  • 433 Views
  • 8 replies
  • 0 Bravos

No cellular data options for US roaming

I assumed my US-Canada plan would allow my data to work in the US. Calls work, but no data/texts and there are no cellular data options to turn on roaming in the settings. What am I doing wrong here?

Matt75 by Great Neighbour / Super Voisin
  • 447 Views
  • 7 replies
  • 0 Bravos

Resolved! Mobile App login issue

I'm able to login in the web browser, but not in the mobile app

AlexeiCA by Great Neighbour / Super Voisin
  • 585 Views
  • 10 replies
  • 0 Bravos

Full week with no services working

Hi,I signed up for public on Saturday Nov. 9th. As of today, still no services working. I cannot make or receive voice calls, cannot send or receive SMS/iMessage. I have submitted 4 tickets regarding this -  last response was Tuesday. The response re...

weissb by Good Citizen / Bon Citoyen
  • 532 Views
  • 9 replies
  • 0 Bravos

roaming in niquaragau

I cannot seem to find any info that tells me my phone will or will not work when I use it in Niquaragau , thank you ! 

speedy1340 by Great Neighbour / Super Voisin
  • 199 Views
  • 3 replies
  • 0 Bravos
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