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PM is not receiving my confirmation texts...

KatieO33
Great Neighbour / Super Voisin

I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 

90 minutes goes by and I'm told that I did not respond, so I need to request to initiate the process again, by replying "1" to the text. So I do. And again, it isn't received/acknowledged. 

What's going on? I'm still using my original SIM, because I was told not to put in the new one until I'm notified that the port was successful. I have also restarted my phone. 

I joined a few hours ago and already regretting it...

 

1 REPLY 1

twod
Great Neighbour / Super Voisin

Hello,

I believe maintenance is going on right now and it's probably why you aren't getting a response. I joined PM yesterday and it didn't take long for me to get up and running (includes transfer of my number) 15mins. It did take about 1.5 hours to be able to receive phone calls. I was able to send phone calls from the start with no problems. Maybe try in the morning or as soon as maintenance has ended.

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