Upcoming subscription change to 40gb $34 5g disappeared

[c1Kravnos]

Hi

I was lucky enough to confirm my subscription change to the 40gb $34 5g plan on the Friday right before midnight. I  checked the next day and it was still confirmed to change on next renewal.

I checked today and now I have nothing showing at all for upcoming subscription change and the 40gb $34 5g plan is gone as an option to switch to???

what is going on? is my subscription still going to change?

[c1Kravnos]

It is resolved now. There seemed to be a display bug in both my desktop and mobile. the side menu was not showing either on my desktop.

I was in windowed mode and soon as I expanded it to fullscreen the sidemenu and upcoming subscription showed up. very weird.

[c1Kravnos]

I cleared cache and check on my desktop and phone, same thing. it's gone.

I chose to change on renewal, so it wouldn't make a purchase until renewal (dec 21)

Anyone else experience this that got it on Friday during all the lag?

[Handy1]

@c1Kravnos  Check your payment page 

[hTideGnow · Accepted solution]

HI @c1Kravnos 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

  if same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437