Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have tons of rewards on my Public Mobile app, but for some reason it won’t let me redeem a reward for unlimited text and calling for 15 days and 3 GB of data and it keeps saying my accounts suspended and I need to upload more money when my account ...
Hello, I just recently activated and transfered my phone plan from Roger's to public mobile on Thursday night. However, I'm still not able to receive calls or texts. I did get the confirmation code and input that so I'm not sure why the transfer woul...
Hi guys so i just got a new plan with public mobile. They sent me a qr code to activate the esim. I activated it but when i wanted to log in into my account they sent a verification code. The phone told me that i need to go to the settings to add my ...
trying to set up PM for daughter. she was given a new number from Number Transferring team this morning (ends in 1008). She used to have an accountwith Virgin but her dad let it lapse and we can't get access, that's why we're not using her old ph# at...
Hello, Just transferred my number following the instructions. However the port was completed before I got to activating the SIM and now unable to authenticate for full access since it is sending text to the phone number which is technically not even ...
Hi everyone, I am a new customer with Public. I signed up some weeks back but only activated the phone a week ago. I realised that I cannot receive inbound SMS. I made a ticket with Public and it's been a nightmare. Close to 48 hrs of Dear John respo...
I did not receive my $10 credit for being referred by an existing Public customer. The promo code I was given was xxxxxx. It did not work when I entered it. I was referred by xxxxxx.
I'm new to Public Mobile and was wondering if I don't use all of my data, does it carry over into the next month? I currently have the 3 month/$19 plan.
When I try to log into my account, it asks for a verification code but if my phone service doesn’t work then I can’t get a verification code to log into my account. How do I turn it off?
Just got a new SIM card and I can't activate it. The app doesn't work. I get an error message. It says " Error something went wrong. Please try again." I've closed and retried. Restarted phone, nothing works. So then I tried the website and after 2 f...
Have tried unsuccessfully 3 times to get into acct. keeps saying password incorrect. Have changed PW 3 times, received passcodes and entered, all looks fine, enter password and says error.
I tried activating a new SIM (I'm a new customer, and not a happy one) and it won't work on either the app or the web-site. The chatbot is useless, and there is no way to contact customer service.I'm very close to giving up and getting my money back ...
I want to call my country Iran but international calling doesn't work for my country how can I call my country. Please answer the guys that know about that. Sometimes I get answers from someone who doesn't know anything they only want to collect poin...
How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with. Thank You.
I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...
Hi, my phone is always payed through pre authorized payments. Missed one as my card happenned to be full, payed it down and then proceeded to pay manually, I also made a subscription change which should begin at the start of my next billing cycle on...
Signed up and choose esim Replied to port txt from Telus looks like everything went through Went into the app and it said we need to confirm for full access but we don't get the txt message. Tried to resend it but still nothing What can I do nex...
Trying to port over from Telus and using a physical SIM, had some friends do the same transfer this week and it worked fine. The error message I'm getting is that my account number and my phone number do not match but I have triple-checked this infor...
I don't log into my account often. To me, this is new interface.Questions:1. Normal to need to setup new user name? I did have it when I setup in 2019. I cannot use old user name (system said already in use)?2. Where do I find the listing of all...
From PM online account "You can still access Public Points if you’re in suspend. You will also continue to earn rewards you’re eligible for . . . "If I suspend account for 90 days, questions:1. Only receive rewards (referral+5% plan points) when ren...
my eSim is not activating and it says to contact cx supportfeeling SUPER frustrated as I'm getting the run-around on this website, and it's also trying to text me to 'confirm full access' but I'm not getting any texts
