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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25821 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37501 Views
  • 185 replies
  • 29 Bravos

PM app, anywhere I can log out? I have 3 accounts

it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...

yack by Great Citizen / Super Citoyen
  • 1702 Views
  • 32 replies
  • 0 Bravos

Resolved! Long Distance

will long distance charges apply to calls made while I'm in Ontario (I'm based in Vancouver).  Can I turn on my data to check emails, book an Uber, etc without getting extra charges.  (Be kind I'm 69 and it's all new to me!!  Thanks in advance).  My ...

SK5 by Great Neighbour / Super Voisin
  • 689 Views
  • 6 replies
  • 0 Bravos

Resolved! @CS_Agent

Just purchased a data add-on. Didn't realize the conditions changed (now have a 30 day time limit). Would like to cancel it.

zlanger198 by Great Neighbour / Super Voisin
  • 904 Views
  • 5 replies
  • 0 Bravos

Resolved! @CS_Agent

Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara

Sara84 by Good Citizen / Bon Citoyen
  • 872 Views
  • 8 replies
  • 1 Bravos

Resolved! Deactivate Account

Hi ,How should I cancel my subscription as I no longer want to use public mobile .Thank you

KKS by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 1 Bravos

My usim doesn’t work

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company 

Kimmis by Great Neighbour / Super Voisin
  • 572 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to submit a ticket successfully

I have been trying ALL day to submit a ticket because I was overcharged when my plan updated today. I have not been able to successfully submit a ticket via my self service account. All I get are error messages and at other times blank screens and ot...

Hummingbird by Good Citizen / Bon Citoyen
  • 1387 Views
  • 14 replies
  • 0 Bravos

Resolved! Reset phone, accidentally deleted esim

Rest my phone, and accidentally reset the esim info.  Had to create a new user ID on the community as I don't have access for the two step verification

Keillerus2 by Great Neighbour / Super Voisin
  • 1762 Views
  • 12 replies
  • 1 Bravos

Resolved! Why only LTE? Where is my 5G?

I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.@ CS_Comms   edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mo...

Momo88 by Good Citizen / Bon Citoyen
  • 4942 Views
  • 8 replies
  • 0 Bravos

Resolved! Is community remembering you a thing of the past?

So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 1552 Views
  • 20 replies
  • 1 Bravos

Resolved! Trouble transfering number and activating esim

@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...

maplemahem by Great Neighbour / Super Voisin
  • 313 Views
  • 1 replies
  • 0 Bravos

Resolved! Need to confirm identity by email

My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send ...

mhofmannskied by Great Neighbour / Super Voisin
  • 1023 Views
  • 3 replies
  • 0 Bravos

Resolved! phone service

cant make or receive calls, subscription is current

ormyboy by Great Neighbour / Super Voisin
  • 574 Views
  • 7 replies
  • 0 Bravos

Payment

My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years. 

RX350 by Great Neighbour / Super Voisin
  • 677 Views
  • 9 replies
  • 0 Bravos

Txt issues

I can receive txt but am unable to send

Miss_K by Great Neighbour / Super Voisin
  • 310 Views
  • 3 replies
  • 0 Bravos

Resolved! Account transfer timed out

I missed the 90 minute window to authorize the transfer. Called other provider and they're standing @CS_Agenthow can in re-start the transfer process?

Rspellz21 by Good Citizen / Bon Citoyen
  • 650 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot to input friend code.

I forgot to input the friend code @ setup. @CS_Agent I tried using chat and opening a ticket but it doesn't work (3 different days).How do I proceed?

B-Rock by Great Neighbour / Super Voisin
  • 528 Views
  • 3 replies
  • 0 Bravos

Service

I changed my plan from 3g to 15g with promotion. It keeps saying LTE service. Calls are aweful. Keeps cutting out. I was better off with 3g . Had no problem. Also keep getting a warning on my Data when it hits 3g. I still have 12g left. Am I not gett...

Cindy1962 by Great Neighbour / Super Voisin
  • 1051 Views
  • 10 replies
  • 0 Bravos

Data not working.

@CS_Agent  my data hasn’t worked for weeks. I can’t submit a ticket. I’ve spent hours trying to resolve this.  Signing into get help is so arduous. 

Jawna by Great Neighbour / Super Voisin
  • 669 Views
  • 9 replies
  • 1 Bravos

Resolved! Did not receive transfer request

I tried to transfer my freedom mobile number to public mobile but I did not receive the transfer authorisation message. Now I am unable to receive calls on my public mobile sim card. Can someone help?

akshaysood by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 1 Bravos

@CS_Agent

@CS_Agent - My refer a friend bonus never applied when my fiance got me started, neither of us got the bonus, its been over a year, when will public mobile get real customer service able to help apply the rewards?

D_brown43 by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

Eversafe is Terrible

I am astonished how buggy and problematic the new Eversafe 2-factor authentication and secure sign-in process has been. For me, it's been a miserable week of absolute hell simply trying to log in to my account simply to update my payment information ...

ABDad by Good Citizen / Bon Citoyen
  • 4051 Views
  • 32 replies
  • 18 Bravos

Can’t send or receive texts. Using iPhone 7

Transferred service Thursday and am still not able to send or receive text. Have tried all the fixes suggested Have the $15 subscription many suggestions welcomed. Thanks !

Caroleb by Great Neighbour / Super Voisin
  • 680 Views
  • 8 replies
  • 0 Bravos
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