Payment issue

[Tybassey]

I was charged 3 times on my card! Help me. I m just going in circles

[maple_leaf]

Hello @Tybassey , Happy to have helped. Glad to hear you were able to confirm the charges, despite being made in error by your Son. I hope Customer Support is able to find an amicable solution. 

[Tybassey]

Thanks. I appreciate 

[Tybassey]

Thank you. Will do. This is very helpful 

[Tybassey]

Thanks this is helpful. It’s was 3 payments charged for data that my son made in error , he s the one using this line. My debit card was charged 3 times continuously. I need to speak to the customer agent to resolve this 

[Tybassey]

Thanks for your response! I was charged on my debit card. 

[Chalupa_Batman]

Before you contact customer support, I'd contact your credit card company first to confirm 3 charges were done. What were the charges btw? Maybe you picked 90 day payment and the three payments are 90 days? Just spitballing. 

[maple_leaf]

Hello @Tybassey , Have you checked your payment history in My Account, to see if there are 3 payments listed there? If there are not 3 payments listed there, could any of these payments be authorizations on your account, but not posted? If posted, do you have any family members with PM service on a similar billing cycle, charged to the same card? I've included a link below for assistance with payment history. If still needing further assistance, please contact a Customer Support Agent (see above for contact details). 

Payment History:
https://www.publicmobile.ca/en/on/get-help/articles/view-payment-history

Hope this helps.

[Handy1]

@Tybassey  Please submit ticket with support 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437