Change subscription from 30 days term to 90 days

[sompang]

Hi,

I changed my coming 4G 20GB subscription but it only accepts 30 days subscription for $39.  I want 90 days subscription ($34/month).   How can I contact Public Mobile to fix it?    Please inform.

Thank you.

[sompang]

Thanks all.   My problem has been resolved by email to the agent.   The agent changed the plan right away as per my request and reimburse the balance for the current plan.

[Rict]

[Rict]

Just login to MyAccount on PM.ca and change your subscription to start on the next cycle. 90 day commitment 102.00

[hTideGnow]

HI @sompang 

you are well prepared and should be good.  Could message to exchange with agent and they will change it back for you. 

[sompang]

Thank you for the advice.  I did screenshot the deal when I changed the subscription.  I have submitted a ticket to the agent as per your suggest.

[Phil_Adelphus]

When there are both a 30 and a 90 day subscription you have to select the 30 day first and then on the next screen it gives the option of 30 or 90.   As far as I remember from when I did it, the default button setting is already set on 30 days and so for 90 you have to change it.  I would contact customer service as suggested and see if they will change it for you because it is a little confusing.  Otherwise set it to renew for 90 days on next renewal (not immediately!).

[hairbag1]

@sompang 

log in on your laptop and try this just to make sure you're seeing current plan info...

[JRod]

@sompang 

If the plan is eligible to be a 90 Day subscription you should be able to go to subscription and add-on’s, then change subscription, and there will be a button that says change to 90 Day Subscription on renewal.  

If that promo is no longer running you can reach out to customer service and depending on who you get might be able to help you. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @sompang did you schedule the change before? the 90 days option is now gone

if you scheduled the change when it was still available, then submit ticket with cs agent here:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Best if you can provide them screenshot when you scheduled the change, but ok too if you didn't have one