rewards

[dshartill]

If I change my subscription, do I continue to receive my rewards applied against the plan?

[jtennyuk]

I just switched my plan over to 90 days and I'm worried that it's not going to apply my rewards properly.

Those rewards should be 3x what they're showing because I'm going from a 30 day plan to a 90 day plan. (I've maxed out loyalty to 5 years, referred 5 friends, and have auto pay enabled. So my subtotal should be $66 ($102 - $15 loyalty - $15 referalls - $6 Subscription), not $90. If my rewards don't apply correctly, then I'd be better off just sticking to my 30 day plan, but I'm hoping that this will correct itself upon renewal?

[maple_leaf]

Hello @dshartill , Just two exceptions to keep in mind, if they apply to you:

Managing Your Promos:
If you have an existing promo applied to your account that extends over multiple subscription cycles (i.e. $5 off every 30 days for 90 days) and you change your subscription, the promo may fall off:
https://www.publicmobile.ca/en/bc/get-help/articles/managing-promos

Data Add-Ons:
From May 8, 2023, purchased data add-ons are valid for 30 days, and:
If you change your plan your data add-on will fall off and no longer be valid. You will have to purchase a new add-on
https://www.publicmobile.ca/en/on/get-help/articles/data-add-ons

Hope this helps.

[Handy1 · Accepted solution]

@dshartill  Yes your rewards will stay the same I can confirm . I just switched plans and kept mine check it out 

[dust2dust]

Yes.