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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change email on public account

I am trying to change my email address and can not do that in my account.I have just registered with community my old email and can not access my old email.

Phone not working

I just activated my public sim this morning but my phone says sim not registered

Resolved! account suspended, payment error

My account was suspended due to insufficient funds. I've been trying to reactivate my account but every time I try to make a payment, I get told there's a payment error. I've tried paying with both a credit card and a debit card, but nothing worked. ...

Lapsed account

public mobile has lapsed my account but still takes auto payments from my credit card.

online phone purchase

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do

Why can’t I call my dad

When I call my dad it goes straight to voice mail.I’ve tried multiple times but if I call someone else it works. My dad calls his company and they said it is not from there lines.

Billing

I prepaid my account for a year so that I didn't have to make monthly payments which I can't alway do because I'm travelling in countries where I can't get cell phone service or where the provider(s) don't have an agreement with Public Mobile or Telu...

Change self serve email

My emails and 2fas were all hacked how do I change my email on my account?? Please help as soon as possible

Resolved! I am unable to submit a ticket

No matter what I try, I cannot login with my community account at the submit a ticket screen. I get the repeated error: "Error signing in"Reset password, use username, use email, clear cache, use new browser. Nothing works. Suggestions?

Payment Problem

Hello I have a big problem and need help from a PM rep. I have not been receiving heads up texts a day before my auto-payment withdrawals or follow-up texts after payment, the way I used to. This has been the case for many months. I assumed all was o...

Account Compromised!!

Hello I need to speak to a customer support representative. My main account has been compromised my old phone was hacked I lost all emails 2fas passwords accounts everything even money my kids savings were stolen. Apparently the one who did didn't wa...

Promotional cod

Is there any promotional code for existing customers when they are changing their plan?

Resolved! billing date errors

I have been a Public customer for over 3 years. My billing date was always the 15th of the month. I used to have auto pay but for the past year approximately, I pay manually. The past few months my account gets suspended far before the 15th; actua...

Re Compatibility of Samsung Galaxy M31

Hello Friends:I had purchased Samsung Galaxy M31 from India. Phone's model no is SM-M315F/DS, will the said phone work on Public Mobile network in Canada?Thanks

Login problems

When I try to login, it say need to verify me, sending me the verification code, but I never receive any email. Why?

40$ credit for buying refurbished phone

Just wondering when I get the 40$ credit for buying the refurbished IPhone 8+? My number is xxxxxxxxxxxxx, thanks

Resolved! can't send or receive data or voice

new to this. Account was set up and looks good but phone does not work for voice or data It doesn't have a phone number showing on the screen as attached to the phone.

Resolved! Old email inaccessible

what to do when i don't have access to my old email address

Phone not working

Data works but I cannot make or receive calls or access my voicemail. I’ve sent out my phone number with some job applications and need this fixed ASAP. It’s not even sending people to voicemail and k can’t see who tried to call

Can't call out but I have unlimited minutes on my plan

I have an unlimited plan but I can't seem to call out. I tried resetting my network settings rebooting my phone and putting the plus 1 in front of the nunber

Resolved! activate new sim card with a wrong email.

I activate a new sim card with the wrong email. I don't have access to that email. how cancel the account and reactive the sim card again?

Resolved! Email Modification

I forgot my old email which is what I used to open my Public mobile so I'm trying to change it but I can't find how to change that. I need help

Resolved! Not receiving verification code from US Bank

I have tried to find this solution but nothing seems to fit with my issue. I can't get verification codes from my bank and I know that they are sending it to the correct number as I have checked it with them. I have spoken with the bank many times ...

Bought a new SIM card, can't switch it

I tried after I logged in under my profile to punch in my new SIM card and it won't let me. I've had problems with the old SIM card so I ordered a new card. I received it today and I tried to punch in the new SIM card and try to save it and nothing g...

HELP!

I hate the support for Public! Is there anyone on here who can help me????

Credit card was billed but not on Public Mobile's statement

Hi I'm checking my credit card statement and I have an $18 fee from Public Mobile. I have automatic withdrawal every 3 months. There is no record of this fee on my Payment History. How do I confirm this before reaching out to the credit card comp...

trying to update credit card info on sons account

i pay my teenage sons cell phone bill. i can’t access his account to update the credit card info for autopay. it’s so difficult to access anything not on your own personal cell with public mobile. it’s very frustrating what can i do?

Activation Failed - Can't submit a ticket

I'm struggling to activate a sim card. It fails every time. I try to submit a ticket but it won't let me login with my username and/or email address to submit a ticket. I'm not sure where to go from here.

Resolved! Deactivation Date

Hello Community, does anyone know if the deactivation date on a suspended account shown is the one mentioned or is it the day before? For example, if the account says deactivation date is May 5th, is the last day payment can be made May 5th or is it...

Resolved! Where can I get a PUK code?

I just bought a new SIM card. I need a PUK code now. Where can I get it?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! change email on public account

Phone not working

Resolved! account suspended, payment error

Lapsed account

online phone purchase

Why can’t I call my dad

Billing

Change self serve email

Resolved! I am unable to submit a ticket

Payment Problem

Account Compromised!!

Promotional cod

Resolved! billing date errors

Re Compatibility of Samsung Galaxy M31

Login problems

40$ credit for buying refurbished phone

Resolved! can't send or receive data or voice

Resolved! Old email inaccessible

Phone not working

Can't call out but I have unlimited minutes on my plan

Resolved! activate new sim card with a wrong email.

Resolved! Email Modification

Resolved! Not receiving verification code from US Bank

Bought a new SIM card, can't switch it

HELP!

Credit card was billed but not on Public Mobile's statement

trying to update credit card info on sons account

Activation Failed - Can't submit a ticket

Resolved! Deactivation Date

Resolved! Where can I get a PUK code?

same esim on iphone and ipad

Subscription not activated

can't make calls nor have data but can text

Referral code and activation

How to redeem points on my PM account