Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to transfer my phone but I passed the 90min how I can receive the transfer again ? When I tried to do a ticket the page is not working !you still want to proceed with the transfer request, a Customer Support Agent will have to resubmit it.
I have recently returned from an extended three-month international trip and am attempting to access my account to reactivate my SIM card. However, I am encountering difficulties as the system is not permitting me to do so. I kindly request any assis...
I completed the subscription process. At the end, it seems the code from Public Mobile to "Confirm for full access" has been sent to my landline phone number (given as the alternative phone number in the process of my new subscription). Could ...
Hello,I bought a sim card and a plane yesterday. But I can not set up and finish. Because the app public mobile recommend is not compatible with my device. In google play when I want to install. The red notes showed that " your device isn't compatibl...
Can you use a public prepaid sim card if you are not using a prepaid planAmazon has Public prepaid sims for sale and I have been trying for 4 months to get a sim card sent from Public so I am wondering if I order the Prepaid Sim card from Amazon if i...
My husband and I have never used our cell phone much so we shared it, with the account in my name. But now I have been diagnosed with a serious illness and we each need to have a phone on hand. So I asked for suggestions that would allow him to keep ...
I currently have fhe lan for Canada and US so my service works in both countries but my data isn't working. Last time I was here my data would wodk for a bit and then it wouldn't and it kept doing that continously. Ive done all the steps to try and f...
I thought the new eversafe login took you to ALL links without having to sign in to each one? It is asking me to complete my whatever by entering my name. I have a community name and it says it's already used. Of course it is, it's ME. What is the se...
Why do it take forever to sign into my account and why can't I get into my rewards.i mean there seems to be a lot a problems with this service.im paying near 100 a month now and need to be in here for a hour just trying to sign in.this is ridiculous
Hello,I accidentally bought an add-on of 300 International Long Distance Minutes and I did not know that the list of countries on international calls is limited! Could you refund the $15 to be able to buy a correct add-on. Thanks
Hi, my daughter is out of country and try to keep her phone number, but since your system is change i can,t pay theanymore, when i sing-in , it send the code to she phone, is possible you send the code to the e-mail. thank youpatricia
My credit card number was changed. I made the change in my account. I attempted to change it in a second account but got a message that the email and password didn't match. I received a code to change the password, and after making the change, kept g...
Is Public adopting the same policy on their Can-US plan as other carriers. As quoted below"Our services and rate plans are designed for you to use predominantly on the (Their network). If more than 25% of your voice, text or data usage over consecut...
I recently transferred my number but am unable to make text messages or receive them even after the 5 hour mark
@CS_AgentI am trying to switch from esim to a physical sim card. I have the sim card in hand I just need to know what to do to transfer it. Thank you!
I have 6 dollars reward per month, now I only get 5% points (0.75points) . when my little son (12 years old) choose points( he think that is extra bonus), Public mobile give my account lifetime 43 points . today I find this unfair change, we already...
I was thinking, why not does PM have a Vid on the Steps of when New PM Clients porting over, and when using a Phone that's E-Sim Compatible Explaining the Procedures in Full Detail, and also the Do's and Don'ts to ensure that PPL who port over avoid ...
I tried transferring my number from virgin to public mobile on Monday and received nothing. @CS_Agent
Im trying to change my subscription but the payment isn't working. Im out of data, and need this fixed asap please
I just ported my #. I can call out with the # i ported and registers as proper # on receiving phone but when i call ported # it goes directly to voice mail.
I received a promo text on July 26th 2023 offering 50gb of 5g speed data for 65$ and I opted in. I received a text back saying it would update my plan on the following renewal date. My plan renewed on July 31 but my plan never changed. I only noticed...
Hello! I was out of Canada for 2 months and just came back, unfortunately I lost my first SIM card, I have the second SIM card which was given by public mobile before. I never used it. I am trying to activate the new SIM card, how do I do it? Thank y...
Good day!I currently have a plan for Public Mobile I tried to avail the ESIM to upgrade my plan to 10GB to 30GB but It showing that I have already to Phone numbers. I’m I going to pay only one bill or it will be two different bills? If I’m going to p...
I got the following text yesterday from 5194 Public Mobile Here, Hi XXXXX, changes are happening to our network and we want to make sure you stay up to date. In order to ensure that your phone's picture and group messaging functionality is maintain...
my credit card expired i have bin trying to make payment its not working need help
If I were to switch to the new rewards system, do my 5 referred friends pull over to new rewards system? Or do those get reset after opt in?I currently save $9/month with legacy system. I get $2 for autopay, $5 for 5 referred friends and $2 for lo...
Hy i just purchased new android device how can i transfer my esim to new device ??
This is the Flip Phone of one of my Friend Referrals, it's on the basic $15 • 250mb Plan. Someone sent it a picture, and every 24 hours it says 'Recieve Failed', we have pressed 'Exit and tried to Delete the message but every 24 hours it comes back u...
Hi , I have an iPhone 8 and even for local calls I need to add the country code, otherwise the calls fails. is there a way to solve this?
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