Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32862 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

how to transfer number in public mobile

Hi i need help to transfer number to public mobilei also has one number is public mobile number, but i need refer my another number from fido to you. i just did login my public mobile account, from profile choose transfer number and put the number wa...

katiechen by Good Citizen / Bon Citoyen
  • 1175 Views
  • 11 replies
  • 0 Bravos

Resolved! Can not call out on my phone

Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls.   I put my SIM card in a new phone and the same thing happens with that phone.   Would a new SIM card fix this issue?  

SMAR by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 1 Bravos

Plan Details

Hello EveryoneWhere do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes. 

Screenshot (2).png
RSP93 by Great Citizen / Super Citoyen
  • 1784 Views
  • 15 replies
  • 0 Bravos

LTE very slow

Since switching my plan to the 4G plan, I’ve noticed that my internet is incredibly slow. I typically only have one bar of service, at best it’s two, so I end up switching back to 3G because it’s a bit faster. Is anyone else having this issue? I’ve t...

brinanter by Great Neighbour / Super Voisin
  • 854 Views
  • 6 replies
  • 3 Bravos

Resolved! Legal recourse

Summary log of  my incomplete PM activation after 4 weeks in dealing with PM CS agents1. Problem identified by PM engineers.2. CS agent offered 1 of 2 options.3. Option 1 selected and confirmed fixed July 74. ID verification every 3 days even to foll...

No2 by Great Citizen / Super Citoyen
  • 1800 Views
  • 18 replies
  • 1 Bravos

Resolved! Change adress doesn't work

Hello I followed all the instructions to change my home adress, I really need to do it but it doesn't change, it says invalid, I have tried just with postal code, with the city, the street, all the combinations and it doesn't work. I don't like publi...

Catag0 by Great Neighbour / Super Voisin
  • 873 Views
  • 8 replies
  • 1 Bravos

LTE Speed

What’s with the LTE speed? It’s so slow. 2.78 Mbps?…Meanwhile my wife’s phone with F**o is much more reasonable at 71 Mbps 

826F33CD-78AD-4093-B259-5D0791939387.jpeg DC2A8ECA-D647-45CA-951A-FE60FA3024C5.jpeg
Eason by Great Neighbour / Super Voisin
  • 886 Views
  • 7 replies
  • 2 Bravos

Resolved! cant make or receive calls that are toll free.

Anytime I get a call or try to make a call that is toll free - it stops and says call failed. I need to get ahold of a government agency and cannot because of this. I have tried other toll free numbers to ensure that it is not the government systems ...

oliviaJ by Great Neighbour / Super Voisin
  • 783 Views
  • 8 replies
  • 1 Bravos

Pixel 7 Pro stuck on H+

Hi, I recently subscribed to the $50 40GB Canada-US plan and its supposed to be 4G but my phone shows that it's on H+. I tried going through the troubleshooting of Airplane mode toggle but that doesn't fix it. I tried the Network Reset and that only ...

Arshad14 by Good Citizen / Bon Citoyen
  • 3750 Views
  • 11 replies
  • 1 Bravos

Help

My call waitting is not working can someone please help me

Callie76 by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 0 Bravos

Can’t activate eSIM

I didn’t receive qr code to install esim. App doesn’t work 

7918E1D4-F160-4EDB-8192-DF789211C56D.png
AlexTr by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 2 Bravos

Resolved! Urgent - Need to reactivate same number.

@CS_Agent  I have a number that was deactivated in February 2023. Can I reactivate the same number again? I am okay to purchase a new SIM card and reactivate it. 

nick13441 by Great Neighbour / Super Voisin
  • 550 Views
  • 4 replies
  • 2 Bravos

I can not buy a plan because of an when logging in

When I try to login for payment on the desktop site I get this message: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I already tried clearing m...

CalebRM by Good Citizen / Bon Citoyen
  • 954 Views
  • 8 replies
  • 2 Bravos

Resolved! Two e-SIMs.

Does anyone have any experience using and installing a second Public Mobile e-SIM on a phone which already has one existing already from another account?Say if I make a new Account with a new Phone Number, can I add it as a secondary e-SIM without it...

Priority by Deputy Mayor / Adjoint au Maire
  • 710 Views
  • 8 replies
  • 0 Bravos

Add on

I ran out of minutes. Yesterday I paid for an add on for 500 Canada minutes. My account is still showing I only have 3 minutes left. I can't make any more calls now. Why is my payment not been processed yet?

Linda31 by Great Neighbour / Super Voisin
  • 443 Views
  • 4 replies
  • 2 Bravos

Resolved! Account was unsubscribed to

hiI unsubscribed to this account last month. Never did register autopay.This month my credit card it being charged and i am now subscribed again? How did that happen? 

mama3 by Good Citizen / Bon Citoyen
  • 1347 Views
  • 11 replies
  • 0 Bravos

Resolved! refund

i purchased the $30 US data talk/txt add on July 18, my trip got cancelled. The add on is unused and will not be used. Can i get a refund, please.

hohawk by Good Citizen / Bon Citoyen
  • 699 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to connect with any landline,

Still encountering the issue of calls to any landline drop off, after 2 beeps. This is occurring with all my friends that are on the Public Mobile network. This started yesterday July 19, 2023. The “Chat” is useless as it takes you on a loop for trou...

Ginbin_chow by Good Citizen / Bon Citoyen
  • 1214 Views
  • 11 replies
  • 0 Bravos

Resolved! logging in

I need to update the credit card on my account but the new site is not allowing me to sign in. Can someone help?

Esly1 by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 1 Bravos

Service not working

My account keeps saying it's on hold, I have the available funds, and the auto pay set up, however it's not renewing my plan.I've tried adding extra funds to my account, it says the funds are available, and that my plan is to renew today(July 20th). ...

Toslow89 by Great Neighbour / Super Voisin
  • 705 Views
  • 6 replies
  • 1 Bravos

Question: How do I downgrade my son's account?

Context: My son is in summer school in the U.S., and he may not return to Canada in the fall.Meanwhile, we've gotten him a less expensive cell plan in the U.S. as opposed to topping up his PM account while in the States. Also, this is while not havin...

Ashevi11e by Great Neighbour / Super Voisin
  • 519 Views
  • 3 replies
  • 0 Bravos

@CS_Agent

 @CS_Agent It’s not accepting my new credit card. 

IMG_1616.jpeg
Carin1 by Great Neighbour / Super Voisin
  • 762 Views
  • 8 replies
  • 0 Bravos

Lost phone

My son lost his phone. We bought a new phone and SIM card. Trying to login to his account and you keep texting a 6 digit code. We cannot get the code you’re texting because his old phone is lost.

Daddio55 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Error occurred during activation

Hello,I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activat...

Jamesellis by Great Neighbour / Super Voisin
  • 615 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.