Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So my question is, I currently have a plan enrolled in the old Public Rewards and I'm currently looking at changing over to a new plan. My question is can I switch my plan and keep Public Rewards or would it then switch me over to the Public Points p...
Do you keep auto pay credit if opt out of rewards program?
I purchased a Usa data add on for a 5 day trip to the states last week. It didn’t work at all. I’m now back an I can see no usage of the add on in my account. id like the full $25 refunded and ideally like to know why it didn’t work. im now consideri...
I tried to send picture to my facebook but it will not send. Do I need to do something before sharing
Just noticed on the Apple App store that Public Mobile now has an app. Apparently also for Android. Says it cannot connect now due to a tech error, so likely not ready for Prime Time. It does say Telus company BUT - one of the screen shots they provi...
I can phone out, but cannot receive calls from others. They get my voice mail. My cell phone does not ring. I text friends. They no longer get it since I switched to Public Mobile, and they cannot text me. I have the same phone # as I had with ...
I was using Pubic Mobile Network Sim card and it was working but since I bought a new phone and put this Sim card in my new phone, I was not able to connect to Public MObile network. I try adding the Public Mobile APN manually and it won't let me ad...
I tried to call my son in same town and it says unable to make call because no is roaming. I don’t even live near the American border. I am able to call other people though. How do I get this fixed?
I have a new email and would like to update my account info. how do I do this?
Not received SIM Card
Hi guys, my 500 one-time Int'l LD bonus is not working even though I still have 397 min. what should I do?
I am ready to give up! I have spent 2 days trying to activate. I have tried 2 different credit cards. I have triple checked any of the info that I have access to..... I ordered a SIM through the mail and it didn't come so I bought one at Koodoo. ...
I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience....
I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund?
my account is paid up but cant use my phone
@CS_Agenti redeemed points for data last month and though the points were redeemed, I wasn’t able to use the data. Can I get a refund of points or have it applied to this month’s bill?
I bought a phone which supports eSim only. Is there a way I can request eSim from PM? I was able to find Koodo's process to order eSim but there is nothing on Public Mobile. Thank you!
I have a monthly amount of 28.25 and have been charges 16.95. And 28.25 And 28.25 again what gives please advise this is not making me happy.
I have a preauthorized debit plan with PM and I've been a customer in good standing for about 2 years now.Approximately 2 weeks ago I recognized a additional PM monthly billing in the amount of $28 in addition to my monthly preauthorized debit amount...
My current plan is 3 gigs for $25, and in my payment history it shows: 3GB at 3G SpeedIn my Plan Usage section it shows:Data Usage1024 MB at 3G Speed Has this happened to anyone?
This has been so frustrating, my service is cut off by public mobile, only because they can't auto charge me, because my CC is expired. Meanwhile, the system doesn't allow me log into my account to update my CC info., I have been trying for 8 hours !...
Hi,My partner needed to reset her password but no longer has access to the email where it was sent. What can she do?
I cannot update credit card information. Message is oops something went wrong, please try again later. I've been trying all month. It is the same credit card information, I only need to update the expiry date. Customers should have the option to upda...
As of today (May 19, 2023), "Unregistered SIM" now shows up in the top left corner of my phone (Galaxy S8). I cannot call or text anyone and I cannot receive any messages or phone calls. I have tried logging into my account but it says "Email or pass...
I ordered a SIM May 1st but it has not arrived.
Hi there,Setting up new account and port number from Koodo postpaid at the same time, credit got charged but error occurred, also not able to login with the account just created,Went to Chatr try to port that same number from Koodo again, got text me...
I have tried mutiple cards, not of my cards have any balance on them and they work everywhere else. History - We left the country for 6 months so canceled the phone plan, when we got back we bought a new sim and attempted to activate it but it will n...
Hello. I've been using Public mobile for 3.5 years and $5 discount every month.I'm wondering if we can join both point rewards as well or need to choose one of them.
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