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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42703 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52964 Views
  • 182 replies
  • 30 Bravos

no rewards discount?

I never really pay attention but today I went and looked at my account and the new plans available. I payed my bill and looked at the invoice and didn't see any money taken off for my legacy rewards...have a look at the following pics and if someone ...

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Change ESIM to new iphone

I recently purchased a new iPhone but when I select transfer number from old iPhone it says “error contact service provider”.how do I pass my number to my new iPhone? 

ishycont by Great Neighbour / Super Voisin
  • 861 Views
  • 5 replies
  • 0 Bravos

Data

 I don't know how much data I have? I'm very concern that I'm over and it will cost alot. Some of my app were open and cause this., Can you get back to me how much I have for the month. Thank you

pockie by Great Neighbour / Super Voisin
  • 995 Views
  • 9 replies
  • 0 Bravos

Text messages from broken phone, same sim card

Hello there, I have an old phone that i have reactivated because my newer one turned into a brick.  i cannot see the texts that were sent to that phone ... is there a way to recover them.  They are not deleted from my account, just that i cannot see ...

SabaHab by Great Neighbour / Super Voisin
  • 1617 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail issue

I can't listen to my voicemail because it doesn't recognize when I press 1. help!

Katievry1 by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

Transferring to public mobile

Hi I have recently switched from kodoo to public mobile with no issues. However we did the same thing for my wife, followed all the steps but her phone now says "sos only" at the top when we put the public mobile sim card in it doesn't seem to work. ...

SUPERSteveGT by Great Neighbour / Super Voisin
  • 755 Views
  • 6 replies
  • 0 Bravos

Logging into account and pin

I have been trying for over one month to log into my account to no avail. My email & password are correct. I tried with 3 different browsers and 4 computers to no avail. The system keeps bringing me back to the login page. The credit card used for th...

Noraec1 by Good Citizen / Bon Citoyen
  • 1511 Views
  • 15 replies
  • 1 Bravos

Hey

I've signed up today on public mobile I payed $46 I went in to switch my number over to public but the company I'm with wasn't on the list I did put my imei number in and my number I wanted transfered but the transfer did not work and I got prompted ...

Ale2024 by Good Citizen / Bon Citoyen
  • 3060 Views
  • 30 replies
  • 0 Bravos

Activating SIM/Account

I am caught in a swirling vortex of auto-generated codes being send to my email, lets complete your activation screens, and misery. I cannot seem to activate my new account. Please help.

LK9653 by Great Neighbour / Super Voisin
  • 1035 Views
  • 8 replies
  • 0 Bravos

plan change

@CS_Agent I have tried to change plans while making my payment to renew for 30 days and it will not let me.  I want to change to the $40 for 30GB.  I made sure there was plenty of extra funds but it still will not allow me to change my plan.  How do ...

cynichael by Great Neighbour / Super Voisin
  • 501 Views
  • 4 replies
  • 0 Bravos

2 new plan out today

2 new plan offerings today for new and existing customers Hard to say how long these will be available but couple other plans says offer ends oct 2 so my guess is these will gone then too so get them while you can community 

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Handy1 by Mayor / Maire
  • 3743 Views
  • 21 replies
  • 9 Bravos

Canada Wide Calling Not Working

My Canada Wide Calling is not working; Plan includes it; Customer of Public Mobile for years; tried with and without the 1 at front. Account is fine. How do I get this fixed? Also Eversafe is a disaster!!!!

spg1 by Great Neighbour / Super Voisin
  • 1012 Views
  • 9 replies
  • 0 Bravos

Resolved! I ordered eSim by mistake

@CS_Agent I ordered eSim by mistake, is it possible to get a SimCard instead? Or will I be refunded, so I can order again? 

Mahikln by Great Neighbour / Super Voisin
  • 1241 Views
  • 9 replies
  • 0 Bravos

My rewards

I just switched to a 90 day plan and my rewards didn't get come off and I was charged the full amount 

Wodahsshadow by Good Citizen / Bon Citoyen
  • 1245 Views
  • 11 replies
  • 0 Bravos

Locked out for days

I've been locked out of two accounts for days now. I cannot contact a customer support agent because I simply can't log in. However, this system insists that you log into contact an agent. It's catch 22. What am I supposed to do? I've spent hours on ...

Gesedun by Great Neighbour / Super Voisin
  • 739 Views
  • 6 replies
  • 1 Bravos

Can't make service tickets, can't contact support

Hello,My SIM card(s) for my phone (and my husband's) have not arrived. I tried making a trouble ticket with support, but without an order number (and unable to type N/A in the field) I can't proceed further. The chatbot sends me links to send a priva...

MirandaL by Good Citizen / Bon Citoyen
  • 1383 Views
  • 13 replies
  • 1 Bravos

people can't hear me

On phone calls, people can't always hear me talking;  it comes and goes.  Can anyone help?

BFos12 by Good Citizen / Bon Citoyen
  • 2960 Views
  • 26 replies
  • 0 Bravos

Resolved! How can I check the status of a landline number port?

I'm porting a landline number and I know it can take up to 3 business days. Is there a way to monitor the progress of the port? I just need to understand whether it's in progress, has a problem, or is being reported as complete.I received an email th...

randazzopeter by Great Neighbour / Super Voisin
  • 993 Views
  • 1 replies
  • 0 Bravos

Resolved! Esim transfer

I recently purchased an unlocked iPhone 14 pro. I tried to transfer my eSIM, but I kept getting errors

Sebi by Great Neighbour / Super Voisin
  • 646 Views
  • 3 replies
  • 0 Bravos

Charged Double

In month of September i was charged twice which i see it on my credit card. I created a ticket but the agent could not do anything about it. Any leads?.

Shreyansg by Great Neighbour / Super Voisin
  • 677 Views
  • 6 replies
  • 0 Bravos

Is there a way to cancel an account if you're locked out?

I'm in the situation where I've been locked out of my account (this is an account for another phone) - it won't let me reset the password.  I've tried opening a support ticket, but they refuse to do anything without having my account # - which I can'...

JoshMu by Great Neighbour / Super Voisin
  • 1332 Views
  • 11 replies
  • 1 Bravos

Calls go Straight to Voicemail

Hi!My calls are going straight to voicemail. Can make outgoing calls, everything else working fine. I've had people leave me voicemails and when I go to check it says my inbox is empty.Any ideas? 

Livia22 by Great Neighbour / Super Voisin
  • 2270 Views
  • 6 replies
  • 0 Bravos

Resolved! 7b1 phone not activated on the network

changed my plan yesterday and now i cannot call out.  says 7b1 my phone is not activated on the network.  on the end of my previous subscription it renewed under my new subscription and l lost my phone out function.  can still recieve incomming calls

albert7 by Great Neighbour / Super Voisin
  • 591 Views
  • 2 replies
  • 0 Bravos
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