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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15721 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26804 Views
  • 184 replies
  • 27 Bravos

I want to close my account and get a refund

Hello, I am not satisfied with Public mobile service and I no longer want to use it in December.However, I was charged a monthly payment on 30th November. Therefore I would like you to send a refund for the last monthly payment to my credit card and ...

Tani by Great Neighbour / Super Voisin
  • 425 Views
  • 4 replies
  • 0 Bravos

Error in Cyber Monday Promo Cycle?

Hello everybody,wondering if anybody has an issue with their promo cycle?Yesterday everything was showing correctly, but when I logged in today it shows a Promo Cycle: 2/15My understanding is that it should only be 1 cycle so far. Has anybody had thi...

Arachide by Good Citizen / Bon Citoyen
  • 468 Views
  • 8 replies
  • 0 Bravos

Payment

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

kdanielle1995 by Great Neighbour / Super Voisin
  • 308 Views
  • 7 replies
  • 0 Bravos

Resolved! Do free International Minutes Stack?

I currently still have a full free 500 minutes of international calling addon from some free gift PM gave me a while ago. If PM does give us more international minutes during the Christmas holidays, does this stack on top of my currently existing add...

Patrat43 by Good Citizen / Bon Citoyen
  • 568 Views
  • 4 replies
  • 1 Bravos

More is Merrier (2022) is back

https://www.publicmobile.ca/en/on/holidayMore is Merrier with Public Mobile Connect more with 2GB of free dataThe holidays are a time to make and share memories. That's why we're offering 2GB of free data for all Public Mobile customers. Chat more wi...

Patchio by Model Citizen / Citoyen Modèle
  • 1601 Views
  • 16 replies
  • 3 Bravos

Resolved! Holiday Rewards Coming Today?

Are we going to receive free international minutes today? Traditionally, it is announcement on 1st December

dejavu89 by Great Citizen / Super Citoyen
  • 274 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing my phone number

I moved ladtbyear from Ontario to BC, and want to change my phone number to an area code 250 number. I want to select my own phone number, which I have found to be available. How do I do this? When I try to change my number, I only get computer gener...

Norm76036 by Great Neighbour / Super Voisin
  • 449 Views
  • 4 replies
  • 0 Bravos

Resolved! 4g

I'm paying for a 4g plan and it's terrible have to switch back to lte to get any reception or internet speed what's the deal here ????

Bvbenoit by Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 0 Bravos

Resolved! PM account loyalty rewards

How do we get in touch with a PM employee to inquire about loyalty credits to our account? I also referred another person to PM and I thought we were supposed to get that $5. off offer but didn't. Just have a few questions for them. Thank you

snorkellady by Good Citizen / Bon Citoyen
  • 237 Views
  • 2 replies
  • 0 Bravos

Resolved! Port incomplete - call straight to voicemail

I ported from Fido to Public. I received the SMS message, but I think I responded YES just after 90 minutes. I have data, and can make outbound calls, but I cant receive any calls. It goes straight to my Fido voicemail..I think I need to retry the po...

agpulic88 by Great Neighbour / Super Voisin
  • 533 Views
  • 9 replies
  • 1 Bravos

Resolved! unsubscribe

How do I unsubscribe from public mobile?

eajhealy by Good Citizen / Bon Citoyen
  • 647 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access self serve

The email linked to.my self serve account is no longer active. When I reset my password I cannot sign in, had to create a new community account (this one) so I can try to access account.  Looking for help, the chat bot keeps running me in circles wit...

Kcallaghan1 by Great Neighbour / Super Voisin
  • 495 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Card

I am a new customer with Public Mobile.I activated my sim card and bought a plan. But now I misplaced my sim card before I got to put it into my phone. I have an extra public mobile sim card. How do i swap it out? thanks in advance

KK7 by Great Neighbour / Super Voisin
  • 255 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone Compatibility

1. Is the Google Pixel 7 Pro compatible with Public Mobile 4G plans?    2. I can't get a clear answer online as to whether 5G phones can use 4G plans.  On the box of Google Pixel 7 Pro box, it says the phone must be on a 5G network, but that seems no...

cmariel by Great Neighbour / Super Voisin
  • 551 Views
  • 5 replies
  • 0 Bravos

Reactivate

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait? 

Carriefox01 by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 1 Bravos

Resolved! refer-a-friend and you'll both receive $5 off your bill

I received this SMS from Public Mobile on Monday (Oct 28): "Public Mobile here. Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at https://myaccount.publicmobile.ca. Plus, re...

Nezgar by Mayor / Maire
  • 1384 Views
  • 15 replies
  • 1 Bravos

Resolved! offer $20 off on $55/month not appearing in my account

I am a new customer in public mobile. I applied black friday offer of $20 off on $55 package. But my profile does not show details regarding this offer. My account has been debited for $55. Kindly resolve the issue.

Mahpara by Great Neighbour / Super Voisin
  • 391 Views
  • 3 replies
  • 0 Bravos

Resolved! Automatic Account Payment

Have been using automatic credit card payment on my account for many months without problem. Got a text message yesterday saying my payment was not received and now my account has been suspended. Why did payment not go through

Kenny47 by Great Neighbour / Super Voisin
  • 498 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't access account

I created a ticket because I did not know the email on my account. Someone at customer service named Alex went over the process and gave me a new temporary password. That password didn't work. He told me to clear the cache and try again. I tried on 3...

Karlis by Good Citizen / Bon Citoyen
  • 867 Views
  • 16 replies
  • 0 Bravos

Resolved! Alert Messages from US Bank not getting received

Hello Friends, Does any one faced a similar issue and resolved this. Banker is saying thats something with the Provider has to remove the blockage. I can receive text messages from my friends in USA. Kindly advise for any help. Thanks for your assist...

easy2go by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Resolved! November payment

Neglected to update replacement credit card details & notified re non payment for Nov. Account is set up for auto pay.Went into account on 29Nov22 & updated card info & made payment which appeared to go through. Checked bankCredit Card account showed...

fandlingram by Great Neighbour / Super Voisin
  • 294 Views
  • 4 replies
  • 0 Bravos

Resolved! Make changes to my account

My daughter has been with public mobile for 4-5 years. We want to make changes to her plan, but have never logged into her 'my account' so we are unable to make the changes. I want to be able to get her some more data, and also set my son up for a ne...

RyanMcAlduff by Great Neighbour / Super Voisin
  • 427 Views
  • 7 replies
  • 0 Bravos

Resolved! plan charges

Hi I signed up last night to public mobile to avail the black friday promo of $35,  20 gb for 15 monthspromo code in 20OFFMONTHLY, but I was charged $62.15. I did not get the promo

bipolar by Great Neighbour / Super Voisin
  • 740 Views
  • 17 replies
  • 0 Bravos

Resolved! Switched to a new carrier but cannot login to cancel auto-payment?

Hi, I recently switched from Public Mobile to another carrier.   After the switch, for some reason, I'm not able to log into my account anymore.  I tried multiple times and it doesn't work.  I've tried to reset my password using my email and phone nu...

joycemcwong by Great Neighbour / Super Voisin
  • 367 Views
  • 4 replies
  • 1 Bravos
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