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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 767 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3188 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31681 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43629 Views
  • 182 replies
  • 30 Bravos

Resolved! Refund mistake purchasing addones

Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data. 

Anitatony by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 1 Bravos

Resolved! Lost Phone and Multi Factor Authentication

I just lost my phone and would like to put my services on hold. I understand that I have to log into my Ac count to do this. However, when I try to log into my Account the Multi - Factor Authentication Code is sent to my Phone, which I have lost.How ...

Rdm48 by Great Neighbour / Super Voisin
  • 597 Views
  • 1 replies
  • 0 Bravos

Plan renewal

Hi I was wondering if it's possible to renew my plan a day early if so how would I do it

Daking97 by Great Neighbour / Super Voisin
  • 513 Views
  • 5 replies
  • 0 Bravos

Resolved! Permanent suspend

I had some issues logging into app and I got an email saying account permanent suspended. How do I get it back 

Rajrob by Great Neighbour / Super Voisin
  • 833 Views
  • 8 replies
  • 0 Bravos

Resolved! US talk, text, data time to activate?

Hi.  Currently in the US and need to renew my add-on.  Payment made but still can’t make a call.  Says all minutes used up.  How long does it take for this to get activated?

Brewman9 by Great Neighbour / Super Voisin
  • 533 Views
  • 3 replies
  • 0 Bravos

When people call locally they get a long distances message

When people call locally they get a long distances message saying to put a 1 in front of my number. When they do they get a message saying it's not a long distances call. I tried changing my sim card, and my number, but both have not changed anything...

lpesowski1 by Good Citizen / Bon Citoyen
  • 1095 Views
  • 11 replies
  • 0 Bravos

Resolved! Esim

Trying to activate my eSIM and it says Unable to activate eSIM. restarted phone, Reset networks, taken out old sim. Still won’t activate. 

Ivanhunting by Great Neighbour / Super Voisin
  • 350 Views
  • 1 replies
  • 0 Bravos

Resolved! Activation

I am trying to setup an Easyphone Chaperon T100, but these phones do not have internet access, so I cannot download your app.How do I set this up? 

dwv by Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 0 Bravos

Another poor reception complaint

So moved to an area just north of Sudbury about a year ago where the closest (Bell) tower is ~5k away.  We have a cell booster pointed at the tower, and reception has been ok, not great, but in the past few weeks reception quality has significantly d...

BeastofRMC by Good Citizen / Bon Citoyen
  • 1197 Views
  • 11 replies
  • 1 Bravos

Transferring number - confirmation that it worked?

How long should I wait before I know porting my number has worked? Currently I have answered my old provider's confirmation text, but I haven't heard anything back, and I know that that eSIM is still the one with access to the phone #. Should I expec...

Ella_w by Good Citizen / Bon Citoyen
  • 508 Views
  • 5 replies
  • 0 Bravos

Resolved! eSIM

How do I know if my eSIM have been received on my end, cause it’s doesn’t tell me that I ha PM provider. 

Reps by Great Neighbour / Super Voisin
  • 516 Views
  • 3 replies
  • 0 Bravos

Resolved! Very poor phone reception

I have an Iphone 14 plus. The last 2 weeks or so my phone reception is terrible. Most of the time when people call it drops and I have to call back. If we get to chat it’s very broken up and echos. I tried all the recommendations of turning off phone...

Bill01 by Great Neighbour / Super Voisin
  • 803 Views
  • 4 replies
  • 0 Bravos

Resolved! name and address of my account.

I helped a friend set up an account a couple of years ago. A few months ago I set up my own account. Now Public has welcomed me using *his* name!  I don't now how deep the mix up might be, but a starting point is to access my account information. I c...

Doug897 by Great Neighbour / Super Voisin
  • 751 Views
  • 6 replies
  • 0 Bravos

Account Access

I can't login to account and rest password despite secure code sent to my phone. I would like to do some add ons and don't have the access to do this.

Shed by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

payment

your system will not accept my card.

Thomas123 by Great Neighbour / Super Voisin
  • 684 Views
  • 7 replies
  • 0 Bravos

Resolved! lost phone, cant login to account

Im trying to cancel an account, my phone is lost  and I cant seem to log in because if the two-step verification that is sending a txt to my phone. what can I do

Leya by Great Neighbour / Super Voisin
  • 684 Views
  • 5 replies
  • 0 Bravos

Resolved! can't Log in with Eversafe

I am trying to pay my daughters phone bill.She is out of the country for the next few months and does not have access to her phone. How do I sign on to pay her bill before the number is deleted? (Then she will be mad). Before eversafe there never was...

New website not working at all

Can’t log into my account at all , I get a public mobile page with all the plans , now I can’t text or call and have no data? is there a number I can call? So frustrating!

Steph203 by Great Neighbour / Super Voisin
  • 458 Views
  • 3 replies
  • 0 Bravos

Resolved! Not able to activate esim

I just subscribed to a plan yesterday. The phone I tried to set up with esim is not working (It needs Gspace to download public mobile app but the app won't open properly in Gspace so.I can not continue to activate). I was wondering how I can use phy...

James37377 by Great Neighbour / Super Voisin
  • 1302 Views
  • 3 replies
  • 1 Bravos

Installing ESIM on iPhone 14 pro

I cannot manage to install ESIM. Any pointers? Is there a way to get the QR code. Apple seems to prefer this. Every time I go to install there is an error unable to install ESIM.

Plindsay24 by Good Citizen / Bon Citoyen
  • 1416 Views
  • 14 replies
  • 0 Bravos

Resolved! Phone not allowing me to make calls

My phone isn't letting me make phone calls and when I try to call anyone it says "7B1 your phone is not connected to the server". It still lets me receive calls and messages and send messages but all calls show up as "No Caller ID". I requested a pla...

a1734mj by Great Neighbour / Super Voisin
  • 585 Views
  • 4 replies
  • 0 Bravos

Resolved! Still only SOS service

It seems this is a common problem.I signed on the night before last and still don't have service. I have tried the suggestions I found in this forum (remove SIM for a minute, etc) and nothing has worked. Yes, I responded to the validation SMS from my...

JazzWriter by Great Neighbour / Super Voisin
  • 765 Views
  • 6 replies
  • 0 Bravos

Porting Issue

I transferred my number from bell but it has not completed the transfer. I still cannot get any calls from my Public mobile network and I still have a bell account. I understand, that when I transferred the number, bell account was to be automaticall...

Mpar by Great Neighbour / Super Voisin
  • 624 Views
  • 6 replies
  • 0 Bravos

Calls

I just registered to PM last night and now can’t make calls. Is it because of eSIM card? How does it work? What am I supposed to do?

Reps by Great Neighbour / Super Voisin
  • 492 Views
  • 4 replies
  • 0 Bravos

@sevice not working

i just joined yesterday. i got an esim. now i cant send or receive calls or texts

Dagwan1 by Great Neighbour / Super Voisin
  • 258 Views
  • 1 replies
  • 0 Bravos

Overcharging

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

Jennx by Great Neighbour / Super Voisin
  • 452 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Charges

My public mobile account is being heavily charged for mobile data use when I am at home and only connected to the internet via wifi.  How do I get this fixed?

heavychevy409 by Great Neighbour / Super Voisin
  • 521 Views
  • 4 replies
  • 0 Bravos
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