Community

jan

Can't receive sms

I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve  

no text messages or voicemail

Joined yesterday and port my number.I can receive and make calls but no sms text messages. No access to voice mailRam

Need PUK and Can't get into account

My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...

the loyalty rewards gone

Why are the loyalty rewards gone?

Unfinished number transfer

I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...

Out of Minutes???

This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...

New Payment Method

Hello, for some reason it won’t let me update my payment information.When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two. likely just a technical ...

iMessage waiting for activation for MMS messaging

my husband and I both switched to PM within an hour of each other. His phone is working fine. Mine will not send or receive messages from my phone number: waiting for activation. How long does this take and how can I fix it

Unable to cancel a number

I want to cancel a service I am getting billed for but don't actually have that line with me .Need help to cancel the line .Have tried contacting many times but did not receive any response.

Reset password not accepted by eversafe

I successfully reset password multiple times when eversafe login verification reject the new password to my existing subscription acct. I have no choice but to create a new id to this community to as customer support agent for assistance to remedy th...

Scamming data

How can I possibly be using almost 1 GB of data when I am sleeping at 1 in the morning?   There is no way my data usage went  shy high in the early morning data.  I can see by other comments you are aware of the situation so why haven't you fixed the...

Login

I was trying to login to my account now, and it’s saying forbidden Ai. Why

Can't send or receive SMS on iphone 14 pro

Hi @CS_Agent, I recently transferred my number from Fido to PublicMobile, however, I am unable to send or receive any SMS text from my phone. Can you please offer some help?Thanks!Additional information1. It has been 12+ hours since the transfer.2. P...

I can send MMS but I can't receive MMS

I am already aware of the changes since Feb 2024 that causes some older phones to no longer be supported for MMS and required APN updates to resolve.  My situation is still as follows.I can send and receive regular text messagesI can send picture and...

Subscription Not Activating

Hi, I just created an account and tried to subscribe but I got a message that said subscription not activated. I would like to port my number. Quinn

Re: Beware !!!!

@Mekmobile use the little orange bubble on lower right side of this page to start process of Customer Support. Let them know how you feel as we all share your feelings too.

Why am I not getting decent service in my area.

Hello,I have been a loyal customer for years with public mobile and never had any connectivity issues until the last few months.  I am having some real problem when I am on a phone call with anyone. When I'm just sitting still in my home and talking ...

@CS_Agent

please help. No service. Tried resetting- didn’t work. Tried adding new SIM card instead of eSIM. Still nothing. Sent in service ticket. No response. No service for 2 days. Please help. Thanks 

changing plans

If I change my plan, do I loose my international and US long distance min that were rewards?

"CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

Not only can I not complete my Public Mobile transfer to a new phone, I can't even complete my log-in to my account on the computer as it keeps sending a six digit code to a phone that won't see it.

Is there anyway to get loyalty points?

i used to get a few dollars off my bill each month and that's why i stayed. Is there anyway to still get that for loyal customers or are you done with it?

sending pictures/images to cell phones except i-phones.

Hello everyone, I have lost the ability to send pictures/images to any other phone except an i-phone. I have tried switching sim cards to newer phone, updated my phone, and still have this issue. Could this be a phone plan issue. I'm on a 3G plan.Tha...