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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

Resolved! Any way to take advantage of new customer offers?

Aside from cancelling my account and creating a new one, I'm starting to feel pretty frustrated when I see offers for new activations with no way for existing customers to get in on them.Eg: 2GB bonus for plans starting at $25.  Well, I'm already on ...

arolt by Good Citizen / Bon Citoyen
  • 1212 Views
  • 17 replies
  • 1 Bravos

Resolved! Forward public mobile number to another number while traveling

Is there a way that I can forward calls to my public mobile number calls and texts to a separate number while I'm traveling to USA? I would buy the talk text and data plan from public mobile but I hear that it runs on 3G and 3G is unreliable in the U...

EdN by Model Citizen / Citoyen Modèle
  • 722 Views
  • 8 replies
  • 0 Bravos

Data usage innacurate

Hello, When I sign in to my account it says that I have 45% data remaining for this period but I received a text from Public Mobile saying I have used 100%. My data is not working now but I have not used it all. I went through the troubleshooting tip...

jasond0 by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! Change 3g to 4 g

HI, I want to change my policy to from 3g to 4g but it want let me do it.  I have a registed credit card but It want let me even have access to make the changes.    I ve been at this for 4 days.  Can someone help me.  If not, going to change provider...

savoimar by Good Citizen / Bon Citoyen
  • 467 Views
  • 10 replies
  • 0 Bravos

Resolved! transferring the existing cell phone no.

Hello,Does anyone tell me do I need to inform the current phone provider that I will transfer my no. to a new provider?  Or it will be done once I activate the new no.? BTW, where to unlock the phone ? Thank for sharing.  

t300cat by Great Neighbour / Super Voisin
  • 289 Views
  • 3 replies
  • 0 Bravos

Resolved! Get into locked account

I have tried to reset but the program wont let me in after I reset the password. My visa got changed and I need to pay for my renewal account for work purposes.. Please help!!! need to get into my account.

mike40 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

data usage history is incorrect

It seems to be a common problem...?? My usage history from Sept. 03 to today shows as 0 MB available from 1 G in my plan.  Detailed history gives me 0.36 MB used.  Why the discrepancy?Thank youDaniela 

danlik by Good Citizen / Bon Citoyen
  • 187 Views
  • 2 replies
  • 0 Bravos

Resolved! Extra fee for signing up?

Hello I signed up for PM a week ago and my credit card was charged twice by PM. One was the regular pre pay amount for the month. The second charge was $19.95. On my PM payment history there is no record of the $19.95 charge and I can't figure out wh...

gmgreen96 by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Resolved! $55 for 20 GB

Hello, I had to order my SIM online and I am afraid that might mean I will miss out on the limited time special of 20gb for $55 on 4G.  Any idea how long that special is on for?   Or is there a way that acts as a reinchek should I miss it while I wai...

Momma22 by Great Citizen / Super Citoyen
  • 500 Views
  • 6 replies
  • 0 Bravos

Is there no more choice to disable Pre-authorized payments?

 (1) Have they taken away our choice to disable pre-authorized payments?(2) Also why do we not have the choice to delete our personal credit card info?  As cut and pasted below from my account page.Pre-authorized payments will be enabledBy paying wit...

BEER by Town Hero / Héro de la Ville
  • 530 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming in Africa

Is there an option to enable Public Mobile line to roam when traveling particularly in countries in Southern Africa?

mrumisha by Great Neighbour / Super Voisin
  • 494 Views
  • 7 replies
  • 0 Bravos

Resolved! Submit a complaint - Data roaming in USA

I want to submit a complaint regarding the add-on I purchased 3 weeks ago, for data roaming in the USA. The process for purchasing was flawless, but once in the USA, I was able to actually use only 50% of the data or less, as I kept losing the connec...

rzanabria by Great Neighbour / Super Voisin
  • 348 Views
  • 3 replies
  • 0 Bravos

no more retail?

Hello, I was really looking forward to changing over today but I was told that Public Mobile has pulled out of all retail locations and has moved to strictly online.  I still ordered my SIM card this morning and will patiently wait but not being able...

Momma22 by Great Citizen / Super Citoyen
  • 405 Views
  • 4 replies
  • 0 Bravos

Resolved! How can I make a payment without entering my account?

How can I make a payment without entering my account?  when i tried to enter my account, the system asked me to verify the account with my email, but my email is not longer valid. What can I do?? 

Viviane009 by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan change not working

Hello Team I changed my plan from the $25 to the $35, set it to auto change at my renewal date, they took 2 payments one of $10 and the other of $25 so the $35 came out but online its still showing the $25 plan and I just got a notification this morn...

RFG1981 by Great Neighbour / Super Voisin
  • 320 Views
  • 6 replies
  • 0 Bravos

Resolved! payment

I use to have autopayment for my account, now the same card didn't work even I have money on it, and I tried another visa card, didn't work too! My account is blocked. How do I fix this? it seems coming form their system. my cards are working and fun...

yar by Good Citizen / Bon Citoyen
  • 250 Views
  • 3 replies
  • 0 Bravos

Resolved! want to order a new sim card with original number

Hi there,  I have a sim card that is placed in NS and now I move to BC without carrying it. I still want to use the original number but I can find a service to order a SIM card but keep my number.   

GawainG by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 0 Bravos

Resolved! cannot complete payment issues

Hi, when I go through the activation procedure it stops at the payment section saying there's an issue processing my payment. I called the credit card company and they saw that the payment tried to come out, but the amount was showing zero.My son was...

mom123 by Great Neighbour / Super Voisin
  • 339 Views
  • 5 replies
  • 0 Bravos
Dunkman by Oracle
  • 66 Views
  • 0 replies
  • 0 Bravos

Resolved! Out of data

Hi there, I'm out of data, so I upgrade plan that is says starts Sept 6th (i.e. today). My data has not reset, why would that be given it is the 6th? -Kim

KimHoyer by Good Citizen / Bon Citoyen
  • 343 Views
  • 5 replies
  • 0 Bravos

Resolved! Information

Hi ,I wanted to know with a plan of 15 dollars monthly  - what are the plans included and what will be the Total monthly payment on MasterCard.Please reply on EMAIL only.Thank you and have a great day.Regards.

rita1 by Good Citizen / Bon Citoyen
  • 838 Views
  • 17 replies
  • 0 Bravos

Resolved! How to get rewards

How do you get rewards from participating in community

jatt by Good Citizen / Bon Citoyen
  • 222 Views
  • 2 replies
  • 1 Bravos

Resolved! Changing my plan

Hello, I changed my plan to $40 a month yesterday. Today, I changed my mind and would like to change it again to $55./month effective immediately. The billing cycle for the first change was Sep. 05-Oct. 6. Since I want to change my plan less than 24 ...

Gen_Nanini by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos
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