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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number transfer

I need help transferring my bell phone codes.

Resolved! Phone died - transfer eSim to physical sim on new phone

Hi!My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone. I've purchased a physical Sim to use with this phone. Is it possible to keep the same number? How do I make the switch?Thanks!Rachel

Resolved! Points

Is there an easy explanation on how the points work?

2FA Issues

I am having issues receiving texts from Banks to verify my accounts ie adding bank cards to apple wallet. I do receive texts from Public to authenticate but that's it. I have reset the phone (hard reset as well) to no avail. Any help is appreciated...

Rewards to Points switch implications

If a subscriber has a $ 34.00 plan, and is getting $ 7.00 in Rewards per month for loyalty and AutoPay (no referrals), that's $ 84.00 a year. Switching to Points, they will now get 10 per year for loyalty, and 20.4 for 5% back from their payments - ...

transfer number issue

I transfered my number to Public mobile but I'm not able to get calls or text messages.Making calls and texting from my phone is working. Thanks,

Resolved! Transfer eSIM to new phone.

I am buying a new iPhone to replace my current phone. Can I just transfer the eSIM to the new phone while I’m transferring my data?

nneed esim not sim account not activated yet

I want esim not sim. Cannot get esim after paying subscription fees. No other options but to activate "sim". What do I need to do

Someone knows about new rewards program, which probably I do not want to move?

Morning!Can someone tell me more info about the new rewards program? I like the one I have and I dont wanna make changes, they are offering some extra data which I dont need. I have enough and this offer is not worthy for me.

Plan Price

I’m looking to transfer our service from another provider. 4 lines total. Looking at the subscription plan for $39 Canada/US 60 GB How long is the price guaranteed for? Till I cancel or change the subscription? Valid as long as I keep paying the subs...

Unreliable incoming calls - caller will hear regular ringing (7-8 beeps) then goes to voicemail

So my GF recently switched from Koodoo to PublicMobile. She's onws Pixel 7 using an eSim.Since she switched a few days ago, she will miss calls -> the caller hears the ringing for 7-8x then it goes to voicemail. It doesn't go straight to voicemail wh...

Out of curiosity

Has anyone experienced what I’ve seen? Everytime I would go to public mobile’s website it’ll prompt me to login in. But then it won’t recognize me info email address and password. ( since it’s auto populated on my phone)then I would have to go to cre...

Resolved! Ported in from Virgin, can't send SMS but EVERYTHING else works: calls, data, incoming SMS

Anyone have experience with this? I also have zero signal bars on my iPhone. Using an eSIM.

34 plan with 50 go

I just saw the new 34 plan now comes with 50 gb unlimited data afterwards, a while ago l got the 34 with 40gb, just wondering if it’s worth my time switching same price

Porting

Good morning, received my SIM card yesterday morning.Put it in my phone Thought I did everything I needed to do. Transferred my number From koodoo. Been over 24 hours.My number is still not ported. I can only use wifi for email. No calls in or out no...

Drop Calls

Has anyone experienced their phone drop calls randomly? I have reset my phone many times and it has not changed the issue.

$15 plan no more unlimited incoming calling?

I just check my subscription, it shows all the features what this plan included. it used to show it has unlimited incoming calls minutes. But now it disappears. So I go to the official website and check it again. Oh no. it has no more this featur...

would like to change plan to 24buck 4gig 4g plan

I would like to get an account, is the only way to do this is to set up an additional account and use a secondary email and a new phone number? After pm took away 7 bucks of discounts, looking to try to still get some value out of this service. i do...

GOOD NEWS! FIDO PLAN 50gb/$29

Posting of other services is against Community Guidelines

Poor signal

For the past three. months I am getting very poor signals on my iPhone 8 Plus, only one bar. Sometimes the other party can't hear my voice at all. Why is this happening?

Resolved! Call quality from 5G to 5G/4G (different carriers)

Hey,Hope y'll are doing well! I noticed 1 thing & I wanted to ask you guys here, do all of you notice the call quality from PM 5G to other carriers, irrespective of the gen they are using (4G or 5G) I have noticed this a lot, considering my friends h...

Resolved! I bought a Nomad eSim card for Europe -- what do I need to do to prepare my Public Mobile phone?

I bought a Nomad eSim card for a trip to Europe in April'24.What do I need to do do to prepare my Public Mobile phone to work AOK with the eSim card? Do I need to unlock it or anything else?Thanks, Mark

5G not showing as option on S20 5G

Hey, I know this question has been asked many times but still doesn't answer my question.I was on Rogers and moved to Public Mobile recently. When I was on Rogers, I had the 5G working fine, but when I switched, I only have the option to select LTE o...

Porting from Citiphone Issues

Hi, I'm trying to port over a number from citiphone to PM, but I never received a text from Citiphone asking if I was trying to port the number over. I waited an hour and a half and no text ever came through. I went online and read that Zoomer (whi...

Resolved! Can/USA plan data issues in USA

Very frustrated as I cannot access cellular data in the USA. I have a Canada / USA plan and it connects to the network for calls only. I ensured that cellular data is on and have updated the APN and multiple restarts with no luck. Had to stop at T...

Resolved! Porting issue

Any way someone can send me a number to call for Porting issue. I did everything right including reseting phone. It's been over 5 hrs now. Data works on my phone when turning off wifi, but still no way for me to make/receive calls as Fido has alread...

Resolved! Will Public Mobile surprise us down the road?

This is what I am hoping from Public Mobile. When all current customers saw the awesome BF deals that were only for new customer activations there were a lot of complaints here in the community about why not us too. Eventually, current customers did...

Resolved! Can't send text pictures, can receive pictures and send & receive text messages

My Samsung GT-S7560M has stopped being able to send pictures by text message. It will receive pictures and will send and receive texts. This seems to have happened spontaneously. I’m in the middle of the billing cycle. Anyone have any suggestions...

Resolved! Will the new 5g plans work with an LTE phone

I switched subscription for my phone which supports 5Gbut also my wife’s subscription which only supports up to LTEis her phone going to have any issues?

Bad sim card

Switching from koodoo to Public. Got my new sim card and tried to activate but no connection. Got a ticket for help and was contacted. The person reset on his end twice and told me all should be well but - no service. He then told me to put the sim c...

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