[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment Update
How do you update a card ? My father's phone has never been registered online until today when I did it and all the App will do is guide me like I'm setting up a new account. This phone is vital to my father as he is a cancer patient and not having a...
Why are our fees increased?
We are Public Mobile customers since Feb.2021.My (***) account #My wife's (***) account #.We noticed that our monthly fees went up without warning as follows:From $21.47 to $28.25 and From $22.60 to $28.25.Could you please explain these increases.
Question about short term plan 1 month
Hi,My mother in law is coming for 3 weeks in June. I was wondering if I get a sim card if we can just sign up for 1 month then cancel immediately? She visits every year so would we be able to use the same sim card every year and re-activate each year...
Plan change
CURRENT SUBSCRIPTION$25.00/ MONTH1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI have had this plan this 2018. Am I able to change to the $15 planat the end of this cycle?Will I lose holiday bonus US minutes and...
MMS not working since july 13, 2023
I switched from my old phone Xiaomi mi 9t to a new Xiaomi 13T Ultra and my MMS to send a photo with either WI-FI nor my data plan. I am almost sure it is the wrong Access Point Names entry. I have tried so many combinations over the 10 past months t...
Can’t authenticate phone#/subscription change
Bought a refurb/used iphoneset up eSIM and PM subscription.Found out iphone was blacklisted from used seller despite running imei checker on eSIMfound out physical sim is blacklisted :,,((unable to confirm account and log in to change subscription du...
Billing
I just received the sim from public mobile and installed in May 17, i just noticed the company already charged one month to my credit card. please explain to me.
US-Canada Data Plan - Didn't work in US
Hi there!I bought one of the Canada/US monthly plans, and went to the US for the first time under it this weekend. It worked maybe 10-20% of the time, despite having 3-5 bars of 5G/LTE coverage all of the time. Put me in a bind quite a few times when...
Data Usage Discrepancy
This is my second month with PM. Midway through this month, the app shows that I have used 37GB of my 60GB (billing cycle started on May 9). When I total the daily data usage, it comes out to no more than 7 GB. I have contacted customer service, th...
Resolved! Rogers says the problem is not theirs.
When I ring Rogers phone #, it goes directly to client's VM. Rogers says the problem is not theirs. Help please.
Small plans for current subscribers
I’m on the old $25 plan with 1gb data. I’d like to get the ‘new subscriber only’ offer that’s the same calling plan but with 3gb data for $21. Why isn’t that available for current customers? I just don’t need to jump up to 50gb data. Wish there were ...
Resolved! Pixel 6a : subscription issue
Hi,I can't seem to activate my phone.I'm stuck on this page : When I tried to get support, I'm stuck in a chatbot loop that won't let me reach a CS agent. It keeps mentionning an email with a QR code, which I never received. I only received an email ...
Resolved! Missing bonus data when I switched to a cheaper subscription
I had a 37gb bonus data sitting on my account that never use cuz I had more GB than I use every monthand it said it was gonna expire in 100 days, so I switched to the cheapest subscription to use it, same now it's gone. Had see experienced something ...
my Subscription
hello, I am trying to add funds to my account, it refuses to process, I am still under the old subscription of 250 mb at 3G, as this has been more then sufficient for my needs, I had a great deal going with previous loyalty rewards over several years...
Unsuccessful transfer from Koodo
May 19th tried to port the number over from Koodo and it didn’t work. I have reception on Koodo and can get incoming calls but cannot receive text msgs. My phone doesn’t show the eSIM and I cannot add it manually. I did get the confirmation txt from ...
Just curious If I leave PM and come back then what happens to my reward points?
2 things I'm curious about:1) When you leave PM how long do you need to wait to come back and be considered as a new activation customer?2) What happens to your reward points? If you join PM back are your public points balance still there or set to z...
6b1 this customer is not available
Hey there,I’m in Vancouver and the talk part of my plan doesn’t seem to be working every time I try and call someone who also has Public Mobile I get some variation of “6b1 This customer is not available. Please try again later” but the “6b1” will ch...
Reward points
How do I check my rewards points?
Unsuccessfully ported a number and got assigned a new random PM number
I unsuccessfully ported a number and my old PM number has been changed to a random number. How do I get my old PM number back?
Number transfer issue
I am a Koodo user.I performed a number transfer from Koodo to Public Mobile on May 17th, but it failed.I contacted Koodo today as I did not receive an SMS replying yes from koodo.They responded that it should be handled by Public Mobile.My subscripti...
Resolved! increase in my bill
My bill has increased from $11.25 to $17.50. Why did this happen ? I have not changed location ,there is no increase in taxes and I did not add anything to my account
Unlimited
Will we see the $34 50G unlimited data again? I was waiting for the US plans to end, but I am not seeing anything other than US plans and 4G plans (not unlimited)
Subscription cost increase
They changed the way the plan works, and because I have been with it for years I was getting a dollar off for every year now my plan has doubled almost
Resolved! How to correct a billing Error?
Why did PM charge my Visa twice (x2 $16.95) on May 10, 2024, presumably after switching to the new plan from the $10 legacy plan? Was it an billing error? How can I find out? I am going to ask my Visa card company to look into this.
Resolved! Add-on loss if I change my plan?
I currently have the old $25 plan with 1Gb of 3G data per month. I also have 2 x 2Gb data bonus add-ons that came from holiday rewards and also the 30Gb loyalty bonus that expires after 150 days. If I switch to the new promotional $19 plan for curr...
automatic top-up billing on may 8 $14?
Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?
Callers hear ringtone when phone is switched off
Hi there -reaching out within the community for any insight since @CS_Agent don't seem to be familiar or know how to resolve the issue I am experiencing.Issue: When my phone is switched off, on airplane mode, or has no coverage -callers are not diver...
Resolved! esim
Signed up yesterday and tried to port number to PM. Account was created successfully but esim wont activate.
Canada - US plans are still here by demand!
Public Mobile has kept their Canada - US plans, instead changing it to a "Limited Time" offer - an offer that can change at any time with plan selection, so make sure to change on renewal and get the Canada-US plans to enjoy!EDIT: Also for new activa...
Honouring a promo that expired yesterday
This account is my son's and his subscription just ended.He was away with his mom and I didn't know until today.There was a promo (Canada) that expired May 20 and I was hoping you would honour it.It is $34/month for 5 GB.
