Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We have a new credit card with the same company. Does automatic payment just switch over or do I need to give new credit card number. I don’t want to give this if the site isn’t secure. Thanks, judy
Hi, I was messing around with my iPhone settings (something I probably shouldn't have done) and wound up (seemingly) locking myself out of my iPhone. I am getting the following prompt: Unlock your SIMSIM Card PUK LockedEnter Puk for SIM Card I bought...
there is always an error accur today when I reset password.
Hi Public community is it possible to register a new sim under my current account as opposed to registering a whole new account? thanking you in advance
Hello, I forgot my password and my email is blocked, I cant have access to my account so I can make a payment.
Hi, I forgot the email address I used to set up my son’s account. How do I find what email I used
I HAVE SERVICE, I CAN SEND AND RECIVE LOCAL SMS, BUT WHEN, I WANT SEND INTERNATIONAL SMS, THE SENDER NUMBER, DOES NOT RECEIVE THEM
Currently I have a loyalty bonus that saves me $5 per month, so is it wise to switch to the new Public Points program? thanks
I am out of the country in Mexico and would like to cancel my account ,my PM number doesn’t work in Mexico. I can not log onto my account starting with user name , I am not receiving the 6 digit code to reset my user name or password . I would like ...
I just registered my new sim and have no service. I cannot reply to my previous servers email consenting to transferring my new number amd cannot sign in to my new account. I have not received a confirmation email from Public Mobile yet either
My Visa Debit is brand new and i triple check to make sure everything is right. They wont take my payment. keeps saying something is wrong but all the info is right AND the card works on amazon so i know its not the card. going to move to another com...
At around noon today my service lapsed and now my phone shows "No Service". It doesnt seem like there are outages in the area - anyone else having that? Tried restarting phone a few times, taking SIM out, and changing from LTE to 3G. Still showing "N...
Spoilerhttps://snipboard.io/jUNGsp.jpg https://snipboard.io/jUNGsp.jpg I just used my plan's data, however I have a promo for an additional 2GB. This would be fine if I could use data, but it's not working. I have a $37.50/mo plan, so it's not my eli...
Hi there, I would like to have my Bill Account No. pls, thank you.And wondering if you have other methods to reach other than dialing #611 and email, such as : customer service line Thank you
Hi, I was recently going to the country where Public Mobile does not offer roaming, my phone was with me as I was using it solely on wifi. After I came back I wanted to check out new 4G plan, logged onto self serve portal and noticed there are outgoi...
I cannot access my email to retrieve the verification code. How can I change the email on file?
I have a couple of questions about the promotional text re: switching to the 4G plans. My family has the following plans:Me: $35 - 3G plan with 3GB of data17 year old: $35 - 3G plan with 3GB of data + 2GB for life of plan16 year old: $15 - 3G plan wi...
Hi Folks, anyone else in BC experiencing a calling outage currently? Texting works fine but cannot call out, nor receive calls.
Activation Troubleshooting Other / Error code 821How to solve this problem？
public mobile tells me they cannot process my request at this time and to get in touch with my bank. I want to make a payment with my credit card. The bank tells me that my card is good. How
Signed up a few weeks ago with Public Mobile after choosing, paying for phone plan, installing and activating SIM card the phone did not work for 3 days? I could not make any phone calls, send texts, or use the data during this time that I paid for? ...
I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my...
I have registered with auto-pay but I have been cut off.
The last two friends that I signed up (Anita xxxxxxxxxxxxxxx & Ralph xxxxxxxxxxxxxxx) I did not receive the Reward.Has there been a change to the policy?Keith
I signed up with Public last year (three family members and I) with the promo 2GB data bonus which was definitely unlimited for the life of my plan. This was a $35 3GB/month plan with the additional 2GB bonus. Just this month I noticed the free 2GB h...
my payment is going through on Monday. My new card won’t arrive until later in the week. My payment won’t go through.
Is there any way to contact a real person in order to get a SIM card expedited? I would like to use a referral code I have but it expires Oct 31. I would like to get my SIM card before then.
I have been receiving text messages from 611 that 75% of my data has been used. However, I am receiving this for my previous plan data of 2GB instead of my current data plan of 6GB
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