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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15193 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26486 Views
  • 184 replies
  • 26 Bravos

Resolved! 4G

Hi All,  I recently joined public mobile and I'm very happy with my choice. Will the 4G service stay permanently at public mobile because I know it used to be only 3G service back in the days. Thanks for your time  

Backira5000 by Great Neighbour / Super Voisin
  • 424 Views
  • 6 replies
  • 0 Bravos

Resolved! Must use valid canadian Phone number

This phone number has already been on the public network in the past...Read other threads.. nothing working. Porting from Telus.

Andies76 by Great Neighbour / Super Voisin
  • 407 Views
  • 3 replies
  • 1 Bravos

Resolved! Forwarding Number outside North America

Good Day, Hope someone can assist. I read that Public Mobile does not have international roaming outside North America and wanted to know is there perhaps a way to still receive calls while outside North America? Just curios if someone was able to fo...

summertinky by Great Neighbour / Super Voisin
  • 1596 Views
  • 18 replies
  • 1 Bravos

Resolved! Porting Issues from PM to Koodo

I am having big issues porting from PM to Koodo. Need some advise.I moved from Koodo to PM in October 2022. On Friday Nov 25, I signed up with Koodo at Walmart and rep said porting system is down so take a temp number and port it yourself in self ser...

FV by Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing my account email

I want to change an email associated with an account. Originally I opened an account for my son using my email amd now I want to open my wn account with public and would like to use my email. 

stevenadam by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 1 Bravos

Plan change

I changed my plan and it didn't update. Any suggestions? 

Cher1975 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving pre authorization credit

Hello,I am under $25 plan and have been preauthorised my account with my credit card ever since I activated the account.Just noticed that I have never received any $2 credit towards pre authorization payment.please help what should I do?Thanks

realzaheer by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 1 Bravos

Resolved! Logging in

Having trouble logging into my account. How do I get help?

helenmartin by Great Neighbour / Super Voisin
  • 318 Views
  • 6 replies
  • 0 Bravos

Resolved! forgot email

How i’m gonna retrieve my email address i just can’t remember.

bkkdanver6666 by Great Neighbour / Super Voisin
  • 283 Views
  • 5 replies
  • 0 Bravos

Resolved! Reception

My husband and I both have your service . There has been a change in the reception in the Sunken Lake NS area. It is very poor quality, sketchy and drops calls slot. This was not the case in the past. Can you please check signal strength in this area...

Janet63 by Great Neighbour / Super Voisin
  • 380 Views
  • 6 replies
  • 0 Bravos

Resolved! I need support

How do I get in contact with anyone here who works for customer service. This is the worst system ive ever seen in my life i need help and i have to jump through hoops this seems anti user friendly.

SavvSimmons by Good Citizen / Bon Citoyen
  • 643 Views
  • 9 replies
  • 0 Bravos

Resolved! 3G Speeds

What 3G speeds are offered by Public mobile? Is there any speed restriction after finishing your allocated data cap ? 

JasonTwe by Great Neighbour / Super Voisin
  • 453 Views
  • 7 replies
  • 0 Bravos

Resolved! Refer a friend

Hello… How can I use the code for referring a friend.Thank you

SG12 by Good Citizen / Bon Citoyen
  • 312 Views
  • 4 replies
  • 0 Bravos

Resolved! Charged Twice For This Month

Hello, in the process of switching plans it seems I was both charged for my old plan, as well as the new one (for the same time period). Requesting a refund of account credit towards next month. Thanks!

BrendonTO by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 1 Bravos

Resolved! Rewards not apply to "Buy Now" option

When I try to buy a plan before my current plan cycle, all my rewards are not applying to the new plan.  This is a consideration especially you have big rewards every month. Can someone confirm this is the case? Any possibility to get the rewards for...

pckku by Great Citizen / Super Citoyen
  • 283 Views
  • 2 replies
  • 1 Bravos

Resolved! Invalid SIM

I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card co...

kanmcis1 by Great Neighbour / Super Voisin
  • 296 Views
  • 1 replies
  • 0 Bravos

Resolved! HELP!

I ported my PM number to a different carrier without cancelling my Autopay. I don’t have access to my PM account anymore and i’m worried that PM will keep charging me although i’m not using them anymore. Can anyone help me? Thank you so much. 

Resolved! New Black Friday promotion

I submitted a change to the new $55/20Gb with a 20%off. For a net monthly plan fee of $35 for 15 months.  However, after I submitted for effective on next renewal date, I found out the future plan still says $55, although I have applied the promo cod...

pckku by Great Citizen / Super Citoyen
  • 621 Views
  • 4 replies
  • 0 Bravos

Resolved! LTE vs 3G

Hey, I was just wondering now that I Have switched from the $25 1GB 3G speed plan to the with promo code for 15 months $35 20GB 4G plan. Does it still take 48 hours until you get the speed of 4G? I tried searching for anything recent and I Had no luc...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 282 Views
  • 2 replies
  • 0 Bravos

Resolved! Free 12GB plan change promo didnt go through

My account didnt change to the new plan as it was supposed to Nov 25th.  Please look into it.  Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!

iammrrbd by Good Citizen / Bon Citoyen
  • 1585 Views
  • 25 replies
  • 0 Bravos

Can't send text message with new SIM card

Hi all.I have activated my brand new PM account and sim card. I can receive text message. But I can send out. I'm using iPhone with most updated IOS. I tried other iPhone on this SIM card, still can't send text message. 

shadowban by Good Citizen / Bon Citoyen
  • 546 Views
  • 7 replies
  • 0 Bravos

Charges

Why is my credit card being charged $57.50 by public mobile? I have no idea why?

Flyers27 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Overcharged Payment

Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back in...

BonnieC by Great Neighbour / Super Voisin
  • 262 Views
  • 1 replies
  • 0 Bravos

Activation issue

I set up a new account, ported my number and activated SIM card but I’m not connecting to the Public Mobile network? I received the SMS from my previous provider and replied yes and received notification from them that my account was closed but still...

GaWy by Good Citizen / Bon Citoyen
  • 694 Views
  • 11 replies
  • 0 Bravos
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