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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to redeem points to lower my next bill?

I log in my account and can not find the button of redemption? ask for help. Thanks

Last receipt for my payment

Hello I need the last receipt of my last payment. I tried to open my account but because I transferred to another service provider already it is now impossible. I can't find any contact numbers to ask about this matter aside from this. Please helpI h...

Resolved! What $34/40GB

Hi everyone I signed up for the $34 40GB plan. I'm just wondering does it run out or was it just a short special for existing and new customers? I am currently on the 30 GB / $40 Plan. But I thought man that sounds like a great deal if I pay $6 l...

data add on not working

Hello. I just purchased a data add on but it has yet to activate. What do I need to do?

I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

it is not a big deal since they were holiday bonus which is free. but why? if the black friday deal of 40G on 5g unlimited with reduced speed. at least i am happy with the price plus reward.

data

are you experiencing any network issues, since my data is not working

Phone number transfer issue

i have made a transfer request this morning from my lucky mobile account to public mobile and i can't use my service with public mobile can customer service email me at xxxxxxxx pleaseEdit by Dunkman: removed personal information

IMS registeration

Hello dear members,I tried to activate my VoLTE feature on my PM 4 G service, But I found that my IMS registeration shew" not registered'. How can register the IMS? Thanks a million!

Need PUK code to use SIM for my son's phone; cannot log in to account without SIM

Hi. My son's SIM has been locked and he needs a PUK code. Unfortunately, he cannot log into his account to ask for support because he cannot receive the EverSafe text with the access code, thus I am posting here on my account to get some help.Can som...

Resolved! do we lose old rewards if i change plan

Hi,if i change my plan, will i loose my rewards?? i have a 7$ reward every month on old reward plan.If i want a bit more data to boost my 250MB ;-), can i change plan and keep my reward, or i better and manually add some data when needed?? thanks JP

Resolved! Can't tell if I've lost my old loyalty rewards

I recently swapped out to a new plan and read that it wouldn't affect my old loyalty rewards, but upon logging in today, I noticed that maybe they were gone? I should note that I was on the 90 day plan and my current subscription won't swap out until...

WiFi Calling

get ready

Returning to public mobile and Forbidden A1

I'm having this issue both on my PC and Phone and I'm unable to access my account what should I do?

Resolved! Cancelation of payments and esim card

Hi, does anyone know how to cancel payments and Esim card. We have been trying to figure out how to do this, as we have a phone that has been lost or taken and would like to make sure that no one uses the phone number and charges our bank account. Y...

Incoming calls not working

I just changed from Virgin to public Cant receive calls since after I changed. There is no number to reach out customer service???port issues?help please.

Transfer a Number in from Telus to my Public Mobile account and not lose the number I have with PM

Hello,I currently have a prepaid account with Telus where I would like to transfer that number on to my Public Mobile account. The number I have with Public Mobile, I would like to keep it as well, I can either transfer it out to another provider or...

Message customer service

How fast does the customer service reply to a sent message? It is so hard to solve an issue without being able to talk to a real person.

Incoming call is not working

I just changed from Fido to public No one can call me since after I changed. There is no number to reach out customer service. What should I do?

Hi some time ago I changed my email address now i cant log on to my account

Hi some time ago I changed my email address now i cant log on to my account and ask for an email code I never receive it even clicking re send multiple times if i use my phone # it logs me into my old email account that is not active ther should be s...

Bell has phone locked and wont unlock it

Just switched from bell to public with the phone i own. Have been on the phone twice with them and they keep saying its already unlocked... has this happened to anyone else? When I go to settings it still says "Sim carrier locked"Pretty disappointing...

can i get a refund

i joined on dec 01 and left 4 hours ago. i already paid. can i get a refund?

New Sim, old phone

Hi! I have a spare sim. I'd like to use it in my phone as the one I currently have is super old and I think it's causing me to not be able to download at 5g speeds. Do I need to register the SIM or is just updating it in my profile and inserting it...

Why cant I login to my network

When I turn off my wifi and my data turns on, it prompts me to sign in or else the data wont work, but every time I try to login it fails to load.

Free 2GB data this year!

Do we get free 2GB data and 500 mins of calling international this year also?

How do I submit a ticket

How do I submit a ticket?

Wifi calling

I referred pubic mobile to my friends. Some of them asked about wi-fi calling, and they believe wifi calling feature is very important. Unfortunately, public mobile doesn't support wifi calling at the moment. Is anyone know if PM has a schedule to ad...

Resolved! Change new subscription plan and start immediately

I'd like to start my new subscription plan immediately, does anyone know how to make that change?

New SIM card activated but cellular data is not working

I just activated my new physical sim card. I can make phone calls but cannot send whatsapp messages and waited more than 5 hours for an email to send when I was away from my home Internet. The so called 5G cellular data network is not working. It is ...

Resolved! Network connection new esim

I recently downloaded a 2nd eSIM so I could use both and the be t day I wasn't connected to the Network. My account is up to date, I've changed the APN to the right settings and rebooted my phone. I can't figure this out.

Resolved! How do I cancel my account.

I am having an awful time to cancel my account. I logged into my account, I am trying to get to a payment tab, however I am unable to find it! This has been so frustrating! It used to be easy to make changes, now I seem to be going around in circles....

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