Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend bought a PM SIM card. It’s for a Samsung A71. He put his SIM card in. Then created an account. For verification he punched in his new PM number. But his phone can’t receive messages yet as it is not activated yet. Now he’s trying everything...
When i try to change plans it keeps telling me Sorry, we're not able to process your payment at this time. Please try again later.
I upgraded to the new Can/US plan do I turn the roaming on?
I want to switch my father to Public Mobile. He has an LG B470 flip phone. Will he be able to send/receive calls if a PM sim card is installed? Anyone currently using this phone successfully with PM?
Can someone please call me instead of using this bot. I need a customer service representative to assist me
Using my laptop I can log into my account using email and password. Trying to log in using PM app on my Samsung S20FE phone it isn't possible. I enter my email address and password and the "LOG IN" box won't light up. The "SIGN UP" box lights up. If ...
I created a wrong ticket 310021-563 regarding to payment. I cannot access that ticket to say I created 310021-563 by mistake. How to access old ticket
Her phone screen broke she’s been with public mobile since 2014,same plan and same phone.She needs a new phone and probably a SIM card how does she still get her same plan with having a new SIM card? I have unsuccessfully tried to setup an account fo...
I purchased US data yesterday but noticed when I’m not on Wi-Fi, it’s not working.
When I am trying to call my home to get messages or leave a message, it will not let me leave a message. Rings six times and then clicks off.
How do I change my email address to my new email so I can change it on my account..Thankyou
I'm currently on the 15 GB $40 plan. Back then they were also doing 15% rewards instead of 5% so that's an extra $4 rewards per month.Now they have a 30 GB $39 plan. The extra data would be nice but not necessary. The $1 less would be nice but not a ...
Hi , i have a public mobile cell. I transferred a phone number from videotron , i can call but cant receive call. Thanks
I literally changed pw do I could access account details page and literally added my number, and used it for login confirm and then app confirm is stuck with this old # that I used years ago when I used pm for a month. help... Please... Very annoying...
I have an IPhone and I am in the US. Right now my roaming is not working even though i purchased the add-on. The data will work for like 3 mins and then it will not work but I have not been able to get it to consistently work.My boyfriend is also tra...
Is Oracle allowed to alter accepted solutions?.
Hello, I paid my phone bill for the month which is $16.95, then I come to find out I got an additional charge for $5.65. Why did this happen and cannot get my money back?Sarah W.
I am on 20GB at 4G Speed plan with $20 promo for 15 months. If I upgrade to 20GB at 5G Speed plan, will a keep the promo?
duplicate thread
I signed up for a plan today but when trying to login eversafe is sending the code to some number i dont recognize.Need help!
Got my bank statement today and there's a surcharge of 20.70 dated July 5th. Can an agent start a private conversation with me?
I am trying to get in to my account but it is asking me to set up my account. It’s already set up
I like to ask why there is no 5G coverage in the core Guelph downtown. This is so weird compare to GTA downtown, Kitchener/Waterloo downtown are full fledge 5G supported.I have looked at other small cities, town. All have 5G coverage.Guelph downtown ...
hi,I lost my phone, which has 2fa to my email, and 2fa to my public mobile.I attempted to create a new account after buying a payment voucher, but have no way of adding the voucher to either my existing or new accounts.please help
I signed up for a plan and went through all the steps. It is paid for and the number was cancelled by my previous provider. The eSIM did not activate. The QR code did not work. I cannot log in as the phone number is not active. What are the next...
After more than 3 weeks of ongoing seemingly unsolvable account problems all related to EverSafe, CS agent MIHAELA_N patiently worked with me to find a solution .
So for those on points rewards . Say the have 50 points saved up and their plan is $39 . If they redeem 15 points for $15 3x times =$45 that will cover their plan . But will they still have $6 left over in available funds ? Or would it be best to r...
SIM card lost and forgot the password of public account and the password of my email. . What can I do to get a new SIM card?
Long story short, I googled whether or not my new phone was Esim compatible instead of using Public Mobile's option to check.I purchased an Esim plan, but can't activate my account because my phone turns out to not be Esim compatible as the informati...
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