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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment Issues

My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!

boxing week plans

Are the boxing week monthly plans permanent forever? For example 4g speed for 29$ per month with 30 gbs of data will last for how long? is it forever?

Resolved! US roaming not working

Happy new year to all,I had purchased US roaming plan on December 29 before departing from GTA. It has not worked throughout our drive to Orlando (very inconvenient). Support article suggested to DM @CS_Agent and I have been trying to reach @CS_Agen...

refund on US topup

US topup refund

I have a US topup , but I can not find in by account. and can I use it for bill payment , and How it work.

Resolved! Switch plan

if you switch plan , do you lose your free promos such as 2 gb data and 500 min international calls

Resolved! Multiple issues after activiation

I joined PM yesterday morning. After e-sim activation, I started having multiple issues with PM service.1. I couldn't call or text first and then started working late last night. But, I checked with my previous carrier and I found that they continue ...

Referral code

Hey- my sister has been trying to get me to switch for a couple years but when I finally did sign up yesterday she was busy when I needed to add her referral code. Can I add it in retrospect? I just had to get it done when I had time yesterday

travel to mexico

Can I use my Phone xxx xxxx xxxx in mexico ?

Resolved! How to Know Who your Referrals Are?

Hi all,I've referred some people to Public Mobile and has forgotten exactly who I've referred. I generally remember but I don't remember exactly if a particular person was referred by me or not. Is there a way in out accounts or elsewhere to view who...

New Additional line

I am an existing customer, I got one additional phone line added to my account, how do I earn a reward for referring a friend?Thank you.

change my number for code receive

I changed my phone number, from """""""" 211 to """"""""" 898,but the confirmation code is still going to the previous number.This is the second time I am sending you a message, I hope you will take care of it soonplease fix it thanks

Resolved! Port my number

It has almost been 24 hours and my number is still not transferred

Resolved! subscribing

I have spent hours!! trying to set up a subscription. I got as far as setting up my account and bank info. My phone number was not accepted and I read that if I am with Koodo I have to choose a new phone number then contact Public ??? I am not com...

Unable to activate eSim

When I scan the eSim QR Code from my email, it says I’m unable to activate. Please advice

not receiving generated voice calls from flight companies

hi again, good people.my mom just switched over to PM from chatr on thursday. she wants to book a flight, but isn't receiving the generated voice calls to confirm her booking. we tried 3 times. nothing.i read that it takes up to 7 days to receive ver...

Correction/Cancellation of New Account Information

I hope this email finds you well. I recently signed up for a new account with your service today. However, I believe there might have been an error during the registration process, specifically in entering my existing Bell phone number.The correct ex...

Can't purchase add ons...

Been trying for hours to buy Canada wide add on minutes but keeps getting error message that it can't be done right now...

Bought wrong add on

Hi - I wanted to buy US data add on but accidentally purchased 3 gb Canada data. Please help

subscription not activated

hi i have transfering my number from telus prepaid but i have message in public mobile its SUBSCRIPTION NOT ACTIVATED , i want some one help me out this issue

authentication for proper customer service

What information is required for proper authentication to make a request with customer service ?

Yearly reward, still occurring

In previous years Public mobile would provide extra data and phone time. I did not see it advertised this year. Is this still occurring ? I have asked customer support but I am still awaiting a response.

How could I know my new plan?

I set up a plan on the renew date serval weeks before, it has several days left until the renew date, but I can't remember what plans I chose, where I can find the future plan? Thanks!

Transferring my number

Hi. I need to transfer or port my Pm number to another carrier but would like to keep my PM account and get it on a different number. How can I do this? My PM account is very old and I don’t want to lose it when I port my number. Please help. Thanks...

error xxx

i cant login in my account

Is CS support available this new years weekend? Roaming add on issue

Hi, I renewed my roaming add on a little early (didn't know I had to wait until 11:59pm on the day of expiry) and ended up being charged for it but not getting the renewal. Searched up the problem and it seems renewing it early causes it to end at th...

Account Question

Hello, I have a question, I recently changed to a new plan that is supposed to be 5G but on my phone (samsung s21 ultra) it still shows that I am connected on a 4G network. How Can I switch it to the 5G network?

Subscription Not Activated

Hello,I'm a new Public Mobile (PM) customer and trying to port my existing number over, but receiving 'Subscription Not Activated' message in the PM mobile app during the activate subscription step.During the setup, I typed in my existing phone numbe...

Payment Methods Need to be Updated

Hello to all at Public Mobile. I have 3 accounts with PM, all are data plans and either 4G or 5G depending on the account. Normally I use auto pay and my credit card for the payments. Earlier in December 23 I had a charge come through from a source I...

transfer number

hi i want to transfer my number from telus prepaid but i cant its more than 3 hours now

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