Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How easy is it to swap? And what is the best practical process to go about it? Is this eligible with all plans? Are there any benefits to swapping?
Hiya! I'm not super knowledgeable about networks and settings, and I'm fairly certain my partner and my's phones are not 5G compatible - so I'm aware I will not be getting 5G speeds with this phone regardless of settings but I'm wondering if the set...
So....I am currently on TenTenTel.com plan with 3 lines (big mistake). Anyways...I want to port out over to PM. TenTen are purposely dragging their heels giving my required information to port out. My question is...... can I get a PM subscription...
I have a 4G phone but would like to take advantage of the 5G data plan on the current promo of 50GB at 5G for $40/m. I know I won't get the 5G speed, but will I still get the 50GB data at 4G speeds without any issues? I have read some posts sayin...
Hi There how long does it take to get a response from a CS Agent? I sent them a message yesterday , and still haven't received a response. Thank You.
My subscription was successfully renewed today - I can make calls and text messages - BUT DATA IS NOT WORKING!!!
Best plans or Cyber Monday deals that include Canada-USA unlimited minutesWhat can you recommend please? This would be for a different account, I have created the new account yet
My wife is trying to get into her account, we've tried the following:Registered Eversafe accountReset PasswordWaited overnightThe account still says locked and to wait an hour when trying to log in.
What are the best ways and how to know you will earn points/ rewards on helping or interacting on the community?
How slow is the speed (levels of frustration) after the 40GB is exhausted?
I saw several folks have been able to change their new subscriptions, from the $34/month for 20GB @ 5G to the $34/month for 40GB @ 5G promotion. I've been unsuccessful at raising a ticket, and can't reach an agent. How do I proceed?Thanks in advance
Hi folks,I'm a new customer coming from rogers. The Public Mobile app failed to active my eSIM. I tried using the QR code from the confirmation email, but that fails too. I've tried removing and reinserting the physical SIM card and rebooting the pho...
My friend just switched to Public and has paid for the plan (40G/$34). But her current carrier Rogers Phone Box asked her to cancel her public subscription before they can give her the account number!!!Anyone can help with this nasty mess ?
I signed up yesterday , placed the referral code , it is shown in the summary page yet it is not being discounted on the total price, how do I get this resolved?
HiI was lucky enough to confirm my subscription change to the 40gb $34 5g plan on the Friday right before midnight. I checked the next day and it was still confirmed to change on next renewal. I checked today and now I have nothing showing at all fo...
I have 1000 Minutes US LD available right now, but not sure whether this will cover when i travel into US as a roaming pack or not, so please check and confirm.
Does anyone know how long is this plan valid for before public mobile increases it and charges higher monthly? Just wondering if there is any warning before plan increases?
Hi,Can I move the left $77 credit to my current Koodo account? When I ported my number yesterday, didn’t think about the credit transfer. I already called Koodo CS, but they said it can’t be handled on their side and I need to contact PM. Thanks,
So yesterday, one of my Freedom Mobile lines to my existing Public Mobile account. After several hours, I noticed on my Public Mobile self serve that my Freedom Mobile is now showing up as my Public Mobile number. I did not get a text from my Freedom...
I just subscribed and attempted to activated my esim. I got a temporary number. I cannot receive text messages or data to login to the mobile app to fix it. I'm not sure if the esim activation was successful. Please help. Let me know what you n...
We are having issues with activation. The number has not been ported over from previous provider -Bell. We called Bell yet they said no request made from Public & apparently it has to come from them & not a customer request. Does anyone have a phone ...
My husband's credit card expired and now he is locked out of his account. He cannot update his credit card info because a security pin is sent to his cell which he is locked out of. We cannot get a hold of anyone to update information either. Any ass...
Hello,Like many others, I've been having many issues porting my number and moving to Public Mobile.On Friday ( Nov 24th ) I started the process to switch to the 5G $34 plan, and during the porting of my number I got an error. I did receive a text fro...
I had 2 PM SIMs so I created each of my parents a PM account, linked the SIMs and purchased the Black Friday plans. I stopped there as their current provider, Zoomer, has until Dec 1 to complete their term. Is it okay to wait until their term ends an...
Hi,I have been having issues with 2 lines that I am trying to activate with Public Mobile. I was moving a total of 6 lines over. 4 went well with no issues but on the final 2 I hit issues when the site latency problem cropped up. I had a customer s...
Hey everyone,I don't need 30bg of data so I signed up with a 3G plan 5 days ago. I'll be heading south for a month and decided 4G would be a safer bet for roaming and went to change my plan. That's when I saw a new 10GB 4G plan which is perfect for m...
Hi there,I selected a plan and completed the payment on the website. Then I downloaded the app to transfer my number from Fido. However, the app asked me to resume activation. Now my account should start with choosing a plan and requesting a payment ...
I ported from koodo with physical sim to public with esim and the port out was done so i lost my service since yesterday morning!I downloaded the app to activate the service but didn't receive email for esim install, and they kept asking me for 6 di...
I have noticed that my credit card has a double billing on it , I upgraded my acct to more data and it has been still billing me the older amount . How do I resolve this and get money refunded ?Thanks
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