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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2684 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17782 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28969 Views
  • 184 replies
  • 27 Bravos

Resolved! my email is no longer valid

My email address is no longer valid. My account is set up for 2-step verification. So, when I try to log in, the system sends a code to my email (that is no longer valid and not accessible). How can I get someone to turn off the 2-step verification o...

kurbanski by Great Neighbour / Super Voisin
  • 509 Views
  • 5 replies
  • 1 Bravos

MMS started using my data???

Received MMS from a friend. DATA was off but MMS still arrived and picture was delivered. And beside that it used my data! Data was off, background data was off...???I thought (and was always advising others) MMS will NOT use your data even though DA...

Yummy by Mayor / Maire
  • 685 Views
  • 12 replies
  • 0 Bravos

Resolved! Porting - no incoming calls

Ported 2 lines Fido > PM yesterdayBoth got text notifications and approval to port.set both up with new numbers first then ported after.One line fine.Other line has PM Data, receives text, can make outgoing calls *but cannot receive incoming calls.Th...

bearback by Great Neighbour / Super Voisin
  • 737 Views
  • 13 replies
  • 2 Bravos

Overcharge my bill

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me 

AmyChan by Great Neighbour / Super Voisin
  • 287 Views
  • 7 replies
  • 2 Bravos

Resolved! Sending out a code

How do I send my 6 digit code for others

Rob19 by Good Citizen / Bon Citoyen
  • 371 Views
  • 6 replies
  • 1 Bravos

Resolved! Accidently deleted confirmation email

Bought a used phone for my husband but the man doesn't like the phone, need to return but my confirmation email for the phone has been deleted, accidentally, and I don't know what to do now.Help/advise

Rae19 by Great Neighbour / Super Voisin
  • 409 Views
  • 7 replies
  • 1 Bravos

Resolved! GB usage

On my account page it says l have used .24 GB of my allotted 20 GB but on my phone it says l have used 2.7 GB.  So which one is correct and why the 2 different figures?

charette8596 by Great Neighbour / Super Voisin
  • 508 Views
  • 10 replies
  • 1 Bravos

Resolved! Order confirmation

I made a purchase of 2 cellphones, I didn't receive any email confirmation, but the money for them was taken. 

NikkiH by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Us roaming

Unable to purchase roaming from either phone or website. 

Roaminghelp by Great Neighbour / Super Voisin
  • 199 Views
  • 5 replies
  • 1 Bravos

Resolved! Data Plan

Trying to up my data plan???

Nashcoffin by Great Neighbour / Super Voisin
  • 300 Views
  • 5 replies
  • 2 Bravos

Resolved! Phone plan is not working, cannot make a call

Last night I was able to receive a text message. This morning, I cannot make a phone call or send text message. I tried logging into my account and it said the page has expired. Could someone please help?

scandrasa by Great Neighbour / Super Voisin
  • 228 Views
  • 5 replies
  • 2 Bravos

Resolved! Can’t login

I have set my password and then the system sends me a message saying it will send me a code to my email address. This never happens I have not gotten the codes sent to my email?

SM16 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 1 Bravos

Resolved! Forgot to add promo code

Forgot to add promo code. Can I add promo code after activation?

Bunky by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 1 Bravos

Resolved! Missing rewards

Hi guys, I got this message from public mobile: ""Public Mobile: Your 2GB bonus one-time data add-on and your 500 international long-distance bonus minutes one-time add-on has been added to your account. The data and the minutes will remain on your a...

Omidwise by Good Citizen / Bon Citoyen
  • 593 Views
  • 8 replies
  • 2 Bravos

Resolved! Plan not changing online but being billed for it

Hi I opted for the $40 plan on renewal date that comes with 15GB data from $45 6GB plan. My credit card is being charged a lower fee (around $44 with taxes), however on my online account it still shows that I am on the $45 6 GB plan. I am not sure wh...

shafirpl by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 1 Bravos

Resolved! US talk and text add on

Does the add-on take into affect the moment you redeem it? Or is there a waiting period?

catman2 by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer

How to transfer public mobile number to Telus mobility

Aheavenfire by Good Citizen / Bon Citoyen
  • 358 Views
  • 5 replies
  • 1 Bravos

Resolved! $20 off for 15 month promo

I am using the $20 off for 15 months promo that was available on Black Friday. The $20 added to my account and then taken off again three times in December. Has anyone else had this happen? 

Justneedaname by Great Neighbour / Super Voisin
  • 498 Views
  • 5 replies
  • 0 Bravos

Resolved! Data error

Hello I have available add on data that will not work.  

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Hilly2380 by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Resolved! account not working.

Everytime I go to the login page, I put in my email and password, click login, and, i'm greeted with an error message that reads "the page you're trying to access has expired." If this isn't fixed, I guess I'll notify my credit card company to put a ...

Resolved! Get support

Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?

seasickdiver by Great Neighbour / Super Voisin
  • 230 Views
  • 3 replies
  • 0 Bravos

Resolved! Annoying verification has locked me out of my account

I'm not happy that public decided I need to verify myself from a computer I have used for time. No option to send code to sms and I haven't used the email in a long time and as a result I'm also locked out of that account as well. Is there anything I...

Rivera69 by Great Neighbour / Super Voisin
  • 646 Views
  • 12 replies
  • 0 Bravos

Resolved! more and merrier add-on minutes missing

@help I did replied the YES2 two weeks ago but I've ot seen the add-on minutes in my account related toHoliday spirit and holidaysavings under more and merrier offered.

skantamneni by Great Neighbour / Super Voisin
  • 395 Views
  • 6 replies
  • 0 Bravos

Resolved! N0E 1A0 Data Network Connection

I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...

NicoW by Good Citizen / Bon Citoyen
  • 1291 Views
  • 18 replies
  • 1 Bravos

Resolved! Activating SIM Card

I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...

be77yboop by Great Neighbour / Super Voisin
  • 474 Views
  • 5 replies
  • 0 Bravos
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