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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71847 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74560 Views
  • 180 replies
  • 32 Bravos

I can’t send/receive SMS messages, using eSIM

Basically, what the title says. I suddenly cannot send or receive text messages on my iPhone. I can make & receive phone calls, and my data is working, just not text messages. I am using an eSIM. So far I have tried:- Resetting network configuration ...

Ahn by • Great Neighbour / Super Voisin
  • 3212 Views
  • 3 replies
  • 0 Bravos

Calling

When I call my home phone from my cell phone,  to show who is calling, a location shows up instead of my name.  How do I change that?Thanks

Esim

How can i activate my esim, i have a subscription that had free esim. 

Chris2ps by • Great Neighbour / Super Voisin
  • 1323 Views
  • 7 replies
  • 0 Bravos

No longer can make or get calls

When I try to make an outbound call (to a land line)a message comes on saying “2UT1 all circuits are busy …”. Everything else seems to be fine.  Help???? My sister tried to call me and she said she couldn’t get through either.  edited by computergeek...

Jo-Anne1 by • Good Citizen / Bon Citoyen
  • 1073 Views
  • 4 replies
  • 0 Bravos

Call forwarding to VM not working

I noticed when someone calls me and my phone is off, it still rings on the caller side as it rings when the phone is on, and I don't know that someone called me, people think that I'm not answering their calls 

Alighuneim by • Good Citizen / Bon Citoyen
  • 1603 Views
  • 6 replies
  • 0 Bravos

phone number never activated

hello, i have a phone number and paid $24 to you people and still never worked, never activated. i also cannot log in because it requires my phone number which i cannot revive text messages on!!!!!! 

Finlay by • Great Neighbour / Super Voisin
  • 464 Views
  • 1 replies
  • 0 Bravos

Canada wide talking minutes

Hi - Need some help. My plan says, I have unlimited Canada wide minutes but when I tried calling a different Canadian province (I live in Ontario) I am getting message you are out of your long distance minutes. Any advice on this please.Thanks 

imran1 by • Great Neighbour / Super Voisin
  • 675 Views
  • 2 replies
  • 0 Bravos

Physical SIM does not work

Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.

Manny12 by • Great Neighbour / Super Voisin
  • 663 Views
  • 2 replies
  • 0 Bravos

Need help activating sim card. Customer service is not responding

Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...

BorisBago by • Good Citizen / Bon Citoyen
  • 1219 Views
  • 4 replies
  • 0 Bravos

Resolved! Calls to the USA

Hello, I purchased a USA roaming call-text add-on about 2 hours ago, but am still unable to make calls to the USA from Canada. When I dial a number, I receive a voice message that I have used up all my minutes. Any suggestions for how I can call an A...

IsabelP by • Great Neighbour / Super Voisin
  • 907 Views
  • 2 replies
  • 0 Bravos

text

Hi Community, I am a new customer, I can't get my text to work. Any help would be great.

Lynnrichford by • Great Neighbour / Super Voisin
  • 460 Views
  • 1 replies
  • 0 Bravos

US service

I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...

hohawk by • Good Citizen / Bon Citoyen
  • 615 Views
  • 2 replies
  • 0 Bravos

Resolved! I cannot send or receive text messages

It has been almost 2 weeks since I transferred my number. Something is wrong at your end or with previous provider. Please fix it ... I need this working to pass all sorts of MFA tests. Not cool.

Shaun12345 by • Great Neighbour / Super Voisin
  • 2316 Views
  • 6 replies
  • 0 Bravos

Phone Number Porting

I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.

willmother by • Good Citizen / Bon Citoyen
  • 2828 Views
  • 17 replies
  • 0 Bravos

Friend has a strange login issue

So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she ha...

shabby by • Good Citizen / Bon Citoyen
  • 676 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 sim cards, 2 numbers?

Hello. I have an account with PM, but I'd like a second number. I have a phone that has 2 sim card slots. Can I just get another sim card, and create another PM account? I'm assuming yes, but want to be sure. 

TerryOh by • Good Citizen / Bon Citoyen
  • 1372 Views
  • 4 replies
  • 0 Bravos

activating a new sim card

got a new sim card for a second cell phone, can't get into that account as code is being texted to phone that can't receive texts right now. how do we get into the account for this phone.

Rb15 by • Great Neighbour / Super Voisin
  • 474 Views
  • 1 replies
  • 0 Bravos

Resolved! "MMS Messaging Requires Your Phone Number" Message Keeps Popping Up

Just switched to Public Mobile with an ESIM.  I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.  Tried "Reset all settings".Can't send or receive texts.  Some notification abo...

ANNIEsylai by • Great Neighbour / Super Voisin
  • 7612 Views
  • 11 replies
  • 1 Bravos

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Kusky by • Great Neighbour / Super Voisin
  • 653 Views
  • 2 replies
  • 1 Bravos

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation 

Melita by • Great Neighbour / Super Voisin
  • 753 Views
  • 3 replies
  • 0 Bravos

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

Kasra1 by • Great Neighbour / Super Voisin
  • 19691 Views
  • 2 replies
  • 0 Bravos

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this? 

AdamPP by • Great Neighbour / Super Voisin
  • 631 Views
  • 2 replies
  • 0 Bravos
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