Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined Public mobile recently. The first problem was regarding the verification code. I could not get the verification code from other institutes as CRA. I followed the instruction of Moderator by resetting the network of my phone. It coursed more ...
My son dropped his phone in the lake on the weekend....if I get a new Public Mobile SIM can we keep the same phone number?
About 5 months ago, the renewal reminder text stopped being sent to me. It used to be sent 2 days before renewal. Now it also seems the renewal confirmation text is no longer sent out. It used to be sent at 9am PST on renewal day. My account renewed ...
I do not know what email was used to set up account so cannot access my account to update payments etc
Hello, I would really appreciate any help. I’ve been trying to activate my sim card for 3 weeks and haven’t been able to get anywhere with it. I purchased a Public mobile sim card. When I went to activate it I couldn’t use my international credi...
Hello, I was looking to get my monthly invoice statement billing complete with taxes showing so that i may be reimbursed by my company for my phone service. I was not able to download a monthly statement showing with taxes. They only accept a proper...
PART IA while back I couldn't get into my community account so I used an alternate email. But I need to link them because I'm not getting my community rewards. And I think I lost the ones I had in my original community account (old email). The email ...
Why can I not call to, or recieve calls from China? I use the proper protocols, have the proper add ons but still nothing. I am just getting frustrated that you cant actually talk to anyone. Computers suck at customer support.
I can’t call out fails right away
Hello, everybody.I have an iPad with a data plan but I also need to use my laptop at times when I am on the road and there is no wifi (some of my work applications don’t run well on the tablet or phone). When I try to enable hotspot on my iPad, I get...
how can i get puplic moble to resend porting text
I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”. I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous...
Hello, I recently ported my number from Fido and realized that I cannot receive texts from only certain users - seems like Apple users and also from my bank two-factor authentication. After browsing the forums, I suspect that my port was not fully co...
Any ideas on what i can do?
I currently have the $35/month 2.5GB 3G Plan. There is a $5 off promo and a $2 off for auto-pay/loyalty, so I actually pay $28/month after tax. If I switch to the $35/month 4G plan, will I still get the $5 off per month promo and pay the same per mon...
I did not send yes to old provider, please send reqest to shaw agin.Nxxxxxx Edit by Dunkman: removed personal information
I'm trying to convince a buddy to sign up to PublicMobile. He regularly does 6 way conference calls (!) for work, from his Virgin line. Is that possible with Public Mobile? I'm not sure how to test this myself.. iPhone 12 is that matters. thanks
Good day everyone, Asking this question because I've heard different things and looking for clarification. If I buy the "US Roam-Talk Txt 3 GB Data(15d)",then I use all the 3gb data. Can I buy the 25$ 15-day 3gb USA addon ?Can I rinse and repeat this...
I didn’t get the txt to authorize the transfer. Can Public resend the request?
Do you provide tracking number for the order placed for new sim card
I did all the steps, got the text from my old service provider and consented to my number being transferred. I waited then until I had no service with my old SIM and inserted my new PM SIM. It says SOS only. I have tried turning my phone off and on a...
I have a problem with my account, because ive seen that they deducted me two times, how can i talk to customer service? Thanks
HiI forgot the email provided for creating my account.
I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?
Dear concern, I mistakenly purchased a data add-on (200 MB) instead of roaming data (which I bought later). Can you please cancel the transaction first transaction, not the roaming one? Best wishes,Shaumic
I was charged twice for a payment. I received a text saying my account was deactivated (odd). I followed the link to make a payment and clicked the refresh button on the browser. I was then charged twice according to my bank account.
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