Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been trying for over one month to log into my account to no avail. My email & password are correct. I tried with 3 different browsers and 4 computers to no avail. The system keeps bringing me back to the login page. The credit card used for th...
I've signed up today on public mobile I payed $46 I went in to switch my number over to public but the company I'm with wasn't on the list I did put my imei number in and my number I wanted transfered but the transfer did not work and I got prompted ...
I am caught in a swirling vortex of auto-generated codes being send to my email, lets complete your activation screens, and misery. I cannot seem to activate my new account. Please help.
@CS_Agent I have tried to change plans while making my payment to renew for 30 days and it will not let me. I want to change to the $40 for 30GB. I made sure there was plenty of extra funds but it still will not allow me to change my plan. How do ...
2 new plan offerings today for new and existing customers Hard to say how long these will be available but couple other plans says offer ends oct 2 so my guess is these will gone then too so get them while you can community
My Canada Wide Calling is not working; Plan includes it; Customer of Public Mobile for years; tried with and without the 1 at front. Account is fine. How do I get this fixed? Also Eversafe is a disaster!!!!
unnecessary repetition
@CS_Agent I ordered eSim by mistake, is it possible to get a SimCard instead? Or will I be refunded, so I can order again?
I just switched to a 90 day plan and my rewards didn't get come off and I was charged the full amount
I've been locked out of two accounts for days now. I cannot contact a customer support agent because I simply can't log in. However, this system insists that you log into contact an agent. It's catch 22. What am I supposed to do? I've spent hours on ...
Hello,My SIM card(s) for my phone (and my husband's) have not arrived. I tried making a trouble ticket with support, but without an order number (and unable to type N/A in the field) I can't proceed further. The chatbot sends me links to send a priva...
I have the $15 plan.
On phone calls, people can't always hear me talking; it comes and goes. Can anyone help?
I'm porting a landline number and I know it can take up to 3 business days. Is there a way to monitor the progress of the port? I just need to understand whether it's in progress, has a problem, or is being reported as complete.I received an email th...
I recently purchased an unlocked iPhone 14 pro. I tried to transfer my eSIM, but I kept getting errors
In month of September i was charged twice which i see it on my credit card. I created a ticket but the agent could not do anything about it. Any leads?.
Hi, is there a way to change subscription cycle start on 1st of the month?
Does PM support VoLTE, VoWiFi ?
I'm in the situation where I've been locked out of my account (this is an account for another phone) - it won't let me reset the password. I've tried opening a support ticket, but they refuse to do anything without having my account # - which I can'...
Hi!My calls are going straight to voicemail. Can make outgoing calls, everything else working fine. I've had people leave me voicemails and when I go to check it says my inbox is empty.Any ideas?
changed my plan yesterday and now i cannot call out. says 7b1 my phone is not activated on the network. on the end of my previous subscription it renewed under my new subscription and l lost my phone out function. can still recieve incomming calls
Does Public Mobile support this iPhone 15 Emergency Satellite SOS feature?On the Apple website, it is offered for free for 2 years. After 2 years, I have to reach out to my carrier to see how much they charge to continue to use the Satellite SOS fea...
How do you receive community points. I know that you can save up to 20$ a month but i’m wondering how many responses/participation it takes to even save a dollar. Thank you!
If all my data is used up, can I still receive SMS?
I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. Completely frustrated. Been travelling for 3 days without any phone.
Hi, Wundle is a distributor for Bell and I have been unable to port my number. every time I punch in my phone number, it says it is not a valid Canadian phone number. But is is. Any experience with this?
I have created a Public Mobile account to port an existing number from another carrier, but the porting could not happen for whatever reason. I decided to stay with the original carrier, I called this number 1-844-xxx-xxxx to cancel the porting. Unf...
Just got this weird email. I'm not even on the new point system, I'm still on legacy. If they switched it without my consent I'll be pi$$ed.
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