[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! data use
hi. i recently upgraded my plan to 40 gb data at 4G with unlimited minutes. i'm showing 4 bars but it isn't showing 4G. the cellular voice and data under settings only shows a choice of LT or 3g.also, i wasn't able to use data even though i have 3...
Data no longer working after changing monthly plans
Hi there - I recently swapped from 1 plan with 1 GB of data to the new 40GB at 4G speed for $29.I have an Iphone 11.I had been using data for the occasional search on google, playing music off spotify, and messaging through a few different apps. As s...
Constant Dropped Calls in Calgary North Central Area
I am wondering if anyone in Calgary near the Beacon Hill, Sage Hill, Evanston, Livingston, Nolan Hill, Kincora areas are experience a vast number of dropped calls. The majority of the dropped calls happen in my home (Sage Hill) and I have an old 3G p...
suspension of service
I recently changed my credit card number and forgot to inform Public. Therefore my services were suspended. When I updated to the new credit card number my plan came up without the auto payment and referral discounts. How do I get those discounts ...
$29 40gb and $21 3gb plans being offered to existing customers by text
I received an invitation by text to pick up the $29 40 GB plan. I've also heard of others being offered the $21 3gb plan by text. Anyone else?
no 5g connectivity in Osoyoos BC
Is there a reason why? right now it's only H+Also, when it was on a few weeks ago i did a speed test and it was abysmal, something like 11mbps, is there some issue? the coverage map for the town indicates it's 5g covered
Last payment: overcharged
Dear all,I was overcharged recently. Anybody had the same problem? I opened a ticket this morning but nobody contacted me...Thanks for your help. Best regardsClaire
Unsubscribe & Referrals
I'm planning on suspending (unsubscribe) from my PM account for just under 2 months while I'm out of NA (CAN&US plan) I'm aware that if I click on Unsubscribe now that I will still have service till the end of my billing cycle. However I got a couple...
Resolved! Cant Access Myaccount
HI, I am unable to go to my account even if I have signed in. Its been 3 days now and I am really frustrated.Please help !!
Getting an Unavailable Plan
Hello, I really want to switch to the $21/month plan now that the rewards system has changed, but it says I can't get it because I'm already a customer. Sometimes, all it takes is to ask. Is there any way to get the plan even as a returning customer?...
Postal code
I just need 2 more steps to finish but it won't let do my postal code
I have NO SERVICE
WHATS UP?!
Moderator!?!
I have sent in a transfer number request 3 days ago and no one has responded. Super frustrating and annoying because my bill renewed today and I need an active account to transfer the number... So not only will I be charged this month by public but a...
Paid twice
Hello, dear Public Mobile:My name is xxxxxxxxxxxx and my phone xxxxxxxxxxxxxxxxxxxxxxx.My wife's name is xxxxxxxxxxxxxxxxxx and her phone xxxxxxxxxxxxxxxxxxxxxxxxxxxxx.On May 17, 24 we were charged to our Mastercard $28.25 each. Therefore, in total $...
Can’t text
I deleted my eSIM by accident and purchased a SIM card. I can’t send or receive any texts with my phone number. I have an iPhone 11 and Apple keeps saying it’s verifying my # but it doesn’t happen. I have shut off iMessage, shut down my phone, restar...
How do I keep signed into MyAccount and Community?
After I have logged into MyAccount, if I want to check the Community for answers I often am taken right to a new login page. Is there a setting somewhere that needs to be 'turned off' to Keep Me Signed IN?This is not the same as TFA where where you ...
Resolved! Cell phone lost.
If I buy a new sim card and attach it to my existing cell phone number, does that override the sim card in the lost phone and remove the ability to contact anyone listed there?
Forbidden A1 - Unable to Log In & App Error
Hello,I signed up a few days ago and upon trying to activate my line an error occurred and I could not log in since then. I believe it was on the final screen of transferring my number to an e-sim before the app stopped.I've tried logging in several ...
Resolved! $29/40gb plan or $29/10gb plan for existing members?
Hi!Sorry if I'm not posting in the right place.I'm an existing member and received a text for $29 / 40gb plan (1st picture) today. But when I log in to my account I see a $29 / 10gb plan (2nd picture).-Are these both actually the same plan and one is...
Many issues with e-sim!
I cannot use i-message with my newly ported number. Also, i get no bars on the upper right corner, but network still works. Lastly, my personal hotspot option is non-existent and iphone says contact Public Mobile to enable.I think it has to do with t...
"Subscription Not Activated"
Tried activating using a physical SIM and transferring my number at the same time using the IMEI number of my old phone. Now I'm just getting a message saying that something didn't go right while activating my subscription and I need to contact a cus...
Resolved! $19 / 1gb plan for existing customers
A few days ago under the 'change subscription' button, there was a plan for $19 / 1gb offered as a promotion. I clicked the 'change on renewal' button to get it when my plan renews in June. I just went into my account today and clicked the 'change s...
New subscription plan for $34 for Canada-US, does it include calling FROM US?
I moved near the Canada-US border and often my service now tells me I'm trying to call from the US when I am still in Canada so it refuses the call, will this change with this plan or does it just extend my free calling range to the US?
Resolved! Monthly loyalty reward points?
I was under the impression that under the new points program that PM awarded 10 points on your anniversary but as I just joined on last week I received an email today to participate in a survey. Below was one of the questions: Maybe the company carry...
subscription cycle
When I go to settings my subcription cycle is April 24-May 24, but if I access My Account it is May 11- June10 & has a loyalty bonus that does not show up on my phone.
Clarification to unlimited US minutes....
The description for the $40 75G plan stipulates unlimited Canada and US wide minutes. Does this imply that this plan provides free US roaming?Thanks in advance....
Resolved! Autopay
Hi,I used to get $2 off my monthly bill plus a 500MB bonus for using Autopay. Do I understand correctly that is no longer the case?Thanks.Brad
App install error Nokia 2780
Getting an install error on my Nokia 2780 KaiOs phone when trying to download the allowable apps. Is this a data issue with PM or a APN configuration edit? Thank you
