Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change my email address in my profile
Hi, Rogers pay as you go has no account #. How to transfer the phone number to Public Mobile? By entering SIM card # ?Thank you
tried all suggested methods i.e toggling airplane mode, shutting down device, etc
Ways to sign in if I forgot my email
hi there my got charged twice C$42.00 which wrong i was paying only for student C$15.00. So please i am looking to get my money back.thank you.Saron
Hi, my family have 2 pubic mobile phone num. Both of them are enabled auto pay. But only one account has the $2 monthly rewards, the other doesn't have it. Can someone help me ?
I’d like to change my plan from $50/month for 3G to the new 4G plan at $40/month. Unfortunately, my plan is at the beginning of its cycle meaning I just paid $50 a couple days ago. How can I upgrade to the new 4ag plan without paying $90 for one mont...
I transferred and activated my phone service on Apr 5, 2023, Unfortunately I had been unable to connect to the Public Mobile Network. The Data Usage on my phone on Apr 10 shows "0 B of data used". I had reset the systom as per the recommendations of ...
Hello, Today was my first bill payment for my PM account. I logged in today and saw this notification that my account had been suspended, but also that I have $40 available in funds? I did not load any funds but I see a deduction of 45.20 in my VISA ...
Hi there, I am looking to get a $30 plan as a new customer with Public Mobile and switch from Fido. I have two questions:1. I don't have a credit card. Can I get a plan on debit card?2. I need to get a sim card first, do I need to wait for the physic...
Hello I haven´t receive my SIM CARD. It has been 20 days since my purchase. What I should do?
I'm trying to access my acct to add a travel plan. Password not accepted.... I tried resetting and that didn't work. Said to try again later.Pls help
I'm in the USA...- My Public Account is active.- Unlimited mins US Roaming-Unlimited Talk(15 day)When I call a 1-800 or 1-416 number, it says not registered in the network. Does this mean I can only call a USA number, but can't call a CDN Number?
A week ago I changed the plan for one of lines. The self-serve did show that the plan is changing at the renewal date. I just checked this morning and the pending plan change has disappeared. The system was stuck when I tried to change again. Will...
Hi,I recently started some gig work and realizing some poor data coverage all over the city. I live in southern Ontario where PM indicates great coverage, but many times my bars are dropping and can’t access any data. Is this typical for PM, or is th...
Hello,I bought a 3GB US Data (15d) add on for use in the US but could not use for most of the time. The LTE connection kept disconnecting and it was barely useful. I was wondering if it is possible to get a refund/credit because this add on was not ...
how long does it usually take to get a tracking number? i ordered on March 31st.
I am on automatic payment customer and yet my account was suspended again for non payment. why is this? I want my account reactivated, please
Hey i’m totally confused as to what’s going on with my data usage. I’ve been with public mobile for a number of years and I’ve use probably 1 to 2 MB of data daily and in the past two days I’ve used 899 MB and 599 MB. three weeks into my cycle I just...
I accidently added some stupid 15g 4g data with no phone minutes or texts by accidentAnyway you can change it to even the 3g data with minutes and text message please.
I accidentally purchased a US roaming package twice, it timed out during the payment screen. How do I go about getting a refund for the 2nd purchase?
When I log into Public Mobile my account, * The plan usage has shown I have used up my 1024 MB data* However, if I go into "view usage history" and add up all the data in the record, it only shows I have used 750 MB of data Why there is discrepancy a...
Tried activating for a friend I referred to PM network but they were repeatedly getting credit card error. They are based in Brampton but I chose Toronto at number-selection step, then there was an error at payment page. Changed to Brampton at number...
Hi there, unfortunately i forgot my email to get access to my account. I was able to reset the passcode using 2fa with current phone number. Please let me know how i can get in, thanks!
I set up my account and on the day I received my monthly debit from my credit card bill I had a bill from Koodo on my credit card for the same amount. It has to be fraudulent, right?
Hi, I have 477 minutes left on my account as Canada-Wide Long Distance. But when I try to call to a similar within Canada number it plays the message that the call can not be completed since I have used all available minutes.I never faced such issue ...
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