[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t text
I deleted my eSIM by accident and purchased a SIM card. I can’t send or receive any texts with my phone number. I have an iPhone 11 and Apple keeps saying it’s verifying my # but it doesn’t happen. I have shut off iMessage, shut down my phone, restar...
How do I keep signed into MyAccount and Community?
After I have logged into MyAccount, if I want to check the Community for answers I often am taken right to a new login page. Is there a setting somewhere that needs to be 'turned off' to Keep Me Signed IN?This is not the same as TFA where where you ...
Resolved! Cell phone lost.
If I buy a new sim card and attach it to my existing cell phone number, does that override the sim card in the lost phone and remove the ability to contact anyone listed there?
Forbidden A1 - Unable to Log In & App Error
Hello,I signed up a few days ago and upon trying to activate my line an error occurred and I could not log in since then. I believe it was on the final screen of transferring my number to an e-sim before the app stopped.I've tried logging in several ...
Resolved! $29/40gb plan or $29/10gb plan for existing members?
Hi!Sorry if I'm not posting in the right place.I'm an existing member and received a text for $29 / 40gb plan (1st picture) today. But when I log in to my account I see a $29 / 10gb plan (2nd picture).-Are these both actually the same plan and one is...
Many issues with e-sim!
I cannot use i-message with my newly ported number. Also, i get no bars on the upper right corner, but network still works. Lastly, my personal hotspot option is non-existent and iphone says contact Public Mobile to enable.I think it has to do with t...
"Subscription Not Activated"
Tried activating using a physical SIM and transferring my number at the same time using the IMEI number of my old phone. Now I'm just getting a message saying that something didn't go right while activating my subscription and I need to contact a cus...
Resolved! $19 / 1gb plan for existing customers
A few days ago under the 'change subscription' button, there was a plan for $19 / 1gb offered as a promotion. I clicked the 'change on renewal' button to get it when my plan renews in June. I just went into my account today and clicked the 'change s...
New subscription plan for $34 for Canada-US, does it include calling FROM US?
I moved near the Canada-US border and often my service now tells me I'm trying to call from the US when I am still in Canada so it refuses the call, will this change with this plan or does it just extend my free calling range to the US?
Resolved! Monthly loyalty reward points?
I was under the impression that under the new points program that PM awarded 10 points on your anniversary but as I just joined on last week I received an email today to participate in a survey. Below was one of the questions: Maybe the company carry...
subscription cycle
When I go to settings my subcription cycle is April 24-May 24, but if I access My Account it is May 11- June10 & has a loyalty bonus that does not show up on my phone.
Clarification to unlimited US minutes....
The description for the $40 75G plan stipulates unlimited Canada and US wide minutes. Does this imply that this plan provides free US roaming?Thanks in advance....
Resolved! Autopay
Hi,I used to get $2 off my monthly bill plus a 500MB bonus for using Autopay. Do I understand correctly that is no longer the case?Thanks.Brad
App install error Nokia 2780
Getting an install error on my Nokia 2780 KaiOs phone when trying to download the allowable apps. Is this a data issue with PM or a APN configuration edit? Thank you
MMS send and receive Nokia 2780 phone
Sending (receiving seems to work okay so far with one group text) MMS not working on new Nokia 2780 phone with PM, need help please. Thank you. I have reviewed the APN setting suggestions in other chats, but some details are different in my phone set...
Can not change to the subscription $29/40Gb
Hi Support,I can not change to the subscription $29/40GB.I saw it on the website, but I can not change. Please check and support.Thanks,Nelson
Invoice
We need monthly invoice (Jan 2023 - Dec 2023).
19$ plan promo, what's included?
Does the 19$ plan promo (1gb 4G) includes voicemail, caller ID etc.? Looks like it is not included when compared to the other available plans. Thanks,
Public Mobile Service Issues in Scarborough Ontario, May 2024
Has anyone been having issues with their PB service in Scarborough?In the last week or so, I have been having trouble using my phone (Google Pixel 5). I live and work in Scarborough Ontario and I've been experiencing weak signal, calling out fails, c...
Got a new sim card, couldn't log into my old account, created new one and can't add voucher
I'm at "review and pay" page and there is nowhere to add a payment voucher in the page.There is only credit card, promo code and referral code.How the hell do I add a payment voucher to complete the activation?And it would be nice if I could log into...
Resolved! Activation failure
New subscriber here. During the activation process, at the point where I entered the cell number that I'm porting from Rogers, I got notification that there was an issue and that I need assistance from PM support.Before connecting with support I some...
5 G Plan
Why is it that I can use WhatsApp, Facebook and Instagram but can't access search engines such as chrome or my apps on my plan?
Number transfer isn’t working
I followed the steps to transfer my number from Rogers to PM using a physical SIM card and have waited more than 5 hours. I’m not receiving incoming calls or text messages so I know my number is not ported over. I answered the text within 90 minutes ...
Dropped Calls
I have tried everything to attempt to resolve the dropped call issues I have been having including multiple sims/ Esims, New Iphones ,reset network , change to 3G or 4G instead of 5g on or 5G auto and the list goes on . I have asked for a couple...
The Unlimited Data Plans were removed
So a few months ago I subscribed to an unlimited data plan and now its nowhere to be seen, im wondering why this is no longer an option and why it was removed without notifying me of my plan changing.
Transfer number from Lucky Mobile to Public Mobile
I applied to transfer my number from Lucky Mobile to Public mobile when activated the esim card 4 hours ago. But so far, it didn't complete yet. How can I know if my transfer succeed or not? Now I can make phone call but can not receive call or text....
Resolved! Suspension option
HeyIs it still possible to suspend your account for up to 90 days without losing the account as long as you remember to reactivate it before the 90th day by paying for a plan?
Taiwan Add On Roaming
Hi there!I know there use to be a US roaming package I could add on to my plan for trips to the USA.I am not sure if Public Mobile is offering to other places like Taiwan?I know others would purchase phone cards where they go but I would be so much f...
