Community

Resolved! No phone activation

How to activate my phone 

Resolved! how to pay my family phone fee by credit card

my mom uses public mobile too, and she does not have " my account", so she has trouble to pay monthly fee. I want to pay for her by using my credit card through my own account. but I do not know how to do it.help me please!!!thanks!

Resolved! SIM card cannot register to network

Hi,I am in Europe right now. My mobile plan offers unlimited "international texting". My SIM card does not connect to a network here in Europe.I cannot make phone calls, text and cannot receive any phone calls or text messages.What good does unlimite...

Resolved! Mobile data disconnects

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

Resolved! Texts Are Going to a Different Person

I have had this problem off and on ever since I switched to Public Mobile where sometimes people try to text me and it goes to a different person. It shows up on people's phones within the same text conversation that I have received the message but, ...

Resolved! Promotion disappeared-connection with Iran

Hello, I have 2 questions. 1- I have student promotion that is said that offers me 2GB extra for 12 months. Just 1 month passed but my promotion is cycle 3/12. I wanted to know how does that work. 2- Is it true that calling to Iran fees are waived un...

Resolved! Cant Login or call 611

So I have using autopay for like 8 months now and I had to change my card recently so I had to set up that in my account when I tried the password didn't work and when I try resetting I get the code I type it in and it says error cannot reset your pa...

Resolved! Pay bills

i forgot  my email registered to my account and it’s asking me for a  verification code but I cannot  get the number in order for me to pay my bill

Resolved! Didn't realize phone plan was cancelled; i need to reactivate - please help!

Hello,  I didn't realize my phone plan was cancelled with public mobile (credit card expired). I can still hear my old message playing in the background when I call my number. I don't know the exact date it was cancelled but the number is still activ...

Resolved! How do I register for my account

Is there a live person I can talk to or I'm going to get a new company 

Resolved! 12months/2gbbonus

hi,I just activated my simcard and already choose a plan and also activated online  just wondering how can I avail of the 2GBBONUS/12MONTHS. I also did not get promo code. What will I do.

Resolved! $25 refer-a-friend credit: not there after 3 days

Hi, I received a text message from Public Mobile on Friday Sept 23 saying that the $25 refer-a-friend promo was active again until Sept 30.  I signed up my kid using my referral code on Sunday Sept 25.  As of today (Wed Sept 28), neither of our accou...

Resolved! URGENT HELP

Does public mobile have live agent we can speak? I trued sending pm but I just got one time reply

Resolved! Hurricane Fiona HELP

I just renewed my contract Sept 25...been without power since friday night....going onto day 6. And I am reaching my data limit. Other cellular companies are offering assistance to ppl like me-A bonus amount of data to get ppl through?? Please advise

Resolved! I need to speak to an agent

Resolved! Call forwarding number

Hi I was using the application “Fongo” (it’s an app that allowed me to make calls ONLY when I was on wifi. It worked perfectly but I couldn’t send messages so I got public Mobil. my question is …If I call forward my Fongo number to my new Public Mobi...

Resolved! New Service

Need help with the number that was assigned to me it seems it is not in service.   Francis 

Resolved! question

hi ones i message with a agent does it take a lot of time for them to respond????????????

Resolved! Can’t get into my account

so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like s...

Resolved! Why do calls to our phone go straight to voice mail?

We just switched to PM few days ago and my husband isn’t receiving calls. When I call his phone, it says long distance charges may apply and then goes to VM? Why?

Resolved! Can't text once data runs out (iphone)

Both my kids have the basic $15/month plans which comes with unlimited texting and 250MB of data.  If they run out of data before end of the month then they are not able to send/receive texts unless if they are connected to wi-fi.I have tried playing...