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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not getting OTP (One Time Passwords)

Hello community, i recently ported my number to The Public Mobile Network, and after this i am not getting my OTPs anymore. Its been 2 days since my number is ported and i have installed esim. I do not have the physical sim card. Do you think is this...

Cell Reception drops

I have been having dropped calls recently, but today i have noticed i am actually losing cell reception for a split second and then it comes back. So if i was calling via whatsapp, i still get a dropped call. What is causing the cell reception to d...

Confusing text provides no real information

I recieved a text saying that I am being moved to a new points program. It says to log into my account to figure out what my next payment will be yet I can see no information about this in my account. I assume I'm paying more but no idea how much.

Data roaming in Europe

Hi,I'm going to Europe first time with my phone on PM. Will data roaming work there?

Dropped calls

I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>

Cannot send pictures or voice notes or GIFs, etc. "MMS not enabled"

Hello, I am unable to send pictures or voice notes or GIFs, etc. via text message. I can send via iMessage only. When I try to send a picture via text message for example, a message pops up on my phone saying "Cannot Send Message: MMS Messaging need...

CALLS DROPPING

Hi, i joined Public Mobile in March 2024 and every time i am on a call it DROPS.Please help how to fix this issue.

I think I need a new sim card

My phone randomly stops getting texts. I looked it up and it said I can take out my sim card and clean it and when I do, it works, but that isn't sustainable. I can't do that every single day. How the heck can I get a new sim card from public mobi...

Resolved! Dropped calls

I get dropped calls everyday no matter where I am or whom I am speaking to .. any suggestions ? Signal is very strong

Resolved! CDN/US Plan Calling Question

I have a CDN/US plan and I’m wondering if I can call a number in the US from Canada without any long distance charges. I can call unlimited within Canada and unlimited within the US but not sure if that also allows from country to country calls.

Resolved! Text Messages

I do cannot send or receive text messages

Resolved! was a new subscriber

I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is a...

Resolved! New to PM and trying to port my numbers but now I can't send any text.

I am new to Public Mobile and have ported three phone numbers over. All of the numbers are not sending messages but have taken from our previous provider. The network says it is on Public Mobile, I signed up yesterday and nothing has changed. Any hel...

3G Plans Gone, Data plans for existing customers now start at $29?

The $15 and $25 3G plans are gone. A new $15 voice/text only plan has appeared. Also a new $21/3GB plan for new customers. This is not looking good.

Resolved! Service in Caribbean

I want to be able to use my calling and texting and data while in Caribbean. How can I do this?

Resolved! Payment

Why was I double billed this month on April the 22nd I would like the charge reverse back to my card

Resolved! SMS not working

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help? Using esim

Resolved! Payment Method

Good Morning My Dad is 84 and I'm trying to convince him to get a cell phone. If I do he doesn't own or want a credit card. Is there an option for direct payment every month from his bank account.ThanksJim

Resolved! Error message when I send message

Hello, I try to send message and I get "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.Please help

Resolved! iMessage

@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service b...

Resolved! SMS problem

Hi. I have an issue with sms receiving. I did transfer my number more then 12 hr ago.

Resolved! Public points program

I wonder if my $91 credit with public mobile be transferred to public points? And how much a month will public points be? And I do not know how I will pay public points when now I have been using payment vouchers to pay public mobile. I do not hav...

TICKETS

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I can call but not send or receive massages after I switched from Freedom to Public

I just recently transferred to public mobile from Freedom. I replied yes to the text once Freedom was asking to confirm the transfer. I can have calls in and out, but my text messages are not going out and I am receiving text messages. I would appre...

change email

I want to change my email address

Resolved! 2 Payments taken on my account

This last bill cycle took 2 payments of $44.07, instead of 1 for the monthly amount. One payment was applied to keep my services activated but the second payment should have shown up as a credit on my account but it has not. I have banking proof of...

Resolved! International call Add-on not working, want refund

I'm currently in a foreign country, and since I bought an Add-on I thought I was covered. Unfortunately, no, I don't have any signal on my phone and I couldn't receive text messages or calls at all.Is there any way to make my add-on work? If not, sin...

Resolved! I have lost my phone and unable to log into my account

Hi,I lost my phone yesterday and am trying to get my phone number recovered, unfortunately, I'm not able to log into my Public Mobile account. How do I get a new SIM card with the same number? I still have my on-file email address and the password to...

Can't send/receive MMS - Current, comprehensive settings?

Resolved! Porting existing phone number

Currently have a couples plan with Cityfone. The account is in the other persons name and they want to keep that plan and their phone number for awhile longer. I would like to port the second phone (my phone) over to PM sooner. I'm guessing that may ...

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