I'm not directly affiliated with any specific service provider or subscription plan, so I can't access your account information or make changes to your plan. However, I can provide some general steps you can take to resolve the issue you're facing:
1. **Check Your Phone Settings:** Ensure that your phone is set up correctly to make calls using your plan's minutes. Check if you have any call restrictions, airplane mode, or any other settings that might be preventing you from making calls.
2. **Restart Your Phone:** Sometimes, simply restarting your phone can resolve temporary issues. Turn it off, wait a few seconds, and then turn it back on.
3. **Contact Customer Support:** Reach out to your service provider's customer support. They can access your account details and help you diagnose and resolve the issue. You can typically find the customer support number on their website or on your billing statement.
4. **Review Your Plan:** Double-check your plan details and make sure you are indeed subscribed to the plan you mentioned. Sometimes, there could be billing or subscription issues that need to be sorted out.
5. **Billing and Payment:** Ensure that your account is up to date with payments. If there are any billing issues or if your account has been suspended due to non-payment, this could be the cause of the problem.
6. **Check for Call Blocks:** Make sure you haven't accidentally blocked calls on your phone or through your service provider's settings.
7. **SIM Card and Network Issues:** Check if your SIM card is properly inserted and functioning. Also, confirm that you have a stable network connection. Sometimes, network issues can prevent calls from going through.
8. **Update Your Phone's Software:** If there are any pending software updates for your phone, install them. Outdated software can sometimes cause unexpected issues.
9. **Test with a Different Phone:** If possible, try using your SIM card in a different phone to see if the issue persists. This can help determine if the problem is with your phone or your service provider.
10. **Account Details:** Double-check your account details, especially the remaining minutes and long-distance balances. There might be an issue with how your account information is being displayed.
If none of these steps resolves your issue, your best course of action is to contact your service provider's customer support directly. They will have access to your account details and should be able to assist you in resolving the problem. Be prepared to provide them with specific information about the issue and any error messages you encounter.
