Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and...
I recently got a new phone and just wondering how can I transfer my esim to this?
Hi there,I will be travelling to Spain in November, and will need to call the hotel to get access inside while in Spain.Would I be able to make this phone call while in Spain?
My data shows LTE and is not working. I have plenty of 4 g data left
I went to change my plan to the 39 dollar(90 day 34) my plan billing dates are September 10-October 10. I am already charged for this time. Will I also be charged for the new plan or will they deduct what I had already paid with current plan?
Why can’t I call Jamaica with my international minutes?
HI there.We no longer need this account .How do we close itDebbie
My son stopped using his phone in April 2023. He decided that he didn't need a phone so we stopped his public mobile plan. that's at least what I thought until I realize that this was never actioned and payments are still being perceived from my bank...
Hi Community,I have just purchased a sim card, which came in the mail, and now trying to activate.I can sign in to my account and it brings me to a page that says continue activation.when i click the button a new window opens and asks me to sign in.I...
Hello, I'm logged in but I can no longer see the details of my current package like I used to, the only way I can see just a few details is if I try to change the plan. Yet it gives me very limited details of my current plan.I have the old 4g 40gb US...
@CS_Agent I've answered YES to the message that requires my approval to transfer my number to Public Mobile on Monday. But so far, my number has not been transferred over.
Hello, I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are? thanks in advance!
I cannot activate my subscription.. I paid and created an account, but I am getting a message that says "subscription not activated".
hi how can i get access to my acct. my phlone was siezed for an investigation, it had all my emails and all the emails associated were used fofrothers in 2 factor as well as my cell number was associated with 2 factor and in return the same was used...
I have unlimited international texting included with my package. I am traveling to US next week. Can I text to and from US with that package? I understand that I can text internationally if I am home in Canada, but what if I am in US, can i text ...
I subscribed yesterday and received an email confirming that my phone number will be transferred within hours. I signed into the app today and am supposed to be receiving a code to my phone, which never comes. My phone shows that the Public Mobile eS...
Hi. I know PM does not offer WiFi calling, so this is just another avenue to let them know this is a highly requested featureEven better if it could be used outside Cda/US. Setting up WiFi calling for use outside of Cda would have to be way easier a...
Hi. I just signed up for a 40GB Canada/US Data plan. I just want to confirm when I drive across the border tomorrow for 2 weeks I wont have to worry about anything. My data, and my text will still work? I wont be worrying about roaming charges?...
I would like to change my subscription plan to the Canada-US plan but when I click on change subscription, only three plans are showing and the Canada-US plan is not showing. How can this be corrected?
Hi,I need assistance right away please. My data isn’t working. I have a lot of data left on my plan and for some strange reason it is not working since two hours ago. This is inconveniencing me greatly as I need my data in order to work. Kindly assis...
My activation failed during signup for service with error code 820. What is this error code?Now when I log in I am immediately directed to complete activation BUT that results in being asked to login in a second time AND the second login always fails...
@CS_Agent My account tells me that I've used all my minutes, but I don't even have a minuted plan and it's supposed to have unlimited long distance calling in Canada. Can I get a hand?
I bought 90 day plan for $102 but my credit card is billed with $111.87. Why? How can I get this resolved with a customer service agent? Many thanks
I’ve been a member for two years - does the loyalty reward automatically get added to my account or do I have to request it?
Not sure what it's called but is it possible to set up a thing where if someone calls you, they have to press a number and then it'll call ur cell to deter those auto scam calls from botsExample my friend calls me and there's a prompt telling her "pr...
I do have a Data plan. And I have Reset the Network Settings and have the right APN name. iOs Software is Up to date 12.5.7 only on this iPhone.I've also done what the ChatBot told me.What else can I do? Thanks!
Dear All,This morning I tried to add more data to my account but was locked out for some reason. It's been awhile since I logged into this account, I don't know if that could be the issue.Can someone with PM please contact me regarding unlocking my a...
Website says it ends Sept 11, yet it is still being advertised?I'm trying to refer my brother to PM. He won't switch if the offer is over.If it is still valid - how long is it running until? He doesn't have PM SIM yet, will he still be able to capita...
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