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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2273 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

New customer

Hello I just joined PM and did the esim thing and requested my number be ported. now I don’t see an esim connected to my phone and I got a text from PM saying my number couldn’t be ported… can anyone help me, I’m in lala land

jennvetter by Good Citizen / Bon Citoyen
  • 279 Views
  • 1 replies
  • 0 Bravos

Add on

I bought a 15day usa data add on yesterday.  I still can't use it.  Please return my money.Ken

kbai by Great Neighbour / Super Voisin
  • 657 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Not Working

Hi there!I am reaching out to ask about a data outage I've been experiencing. Yesterday I opened a ticket as my data kept crashing and having very slow loading times. Someone very kind helped behind the scenes and connected me to a different tower!! ...

sonflower by Great Neighbour / Super Voisin
  • 802 Views
  • 4 replies
  • 2 Bravos

Resolved! Amazon sim

Does Public Mobile still sells sim cards?Like officially?or is it fake accounts?

Kicks by Good Citizen / Bon Citoyen
  • 754 Views
  • 5 replies
  • 0 Bravos

Account

I can not get my account activated 

CleanLiving by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Add-Ons after subscription plan change

I am looking to change from my current 4G subscription plan to a 5G plan. Do I get to keep my existing data ons? They are from giveaways and not subjected to the current 30 day expiry when purchasing new data add ons. Does anyone have any experience ...

CalvinW by Deputy Mayor / Adjoint au Maire
  • 966 Views
  • 4 replies
  • 0 Bravos

Lower your bill question

Hi there when you redeem the "lower your bill" points reward for 15 points does it give you a permanent 15$ discount on all future bills or just the next bill. Say i have a 40 dollar plan and use that reward will it then be the same plan but cost 25 ...

Dryader by Great Neighbour / Super Voisin
  • 728 Views
  • 6 replies
  • 1 Bravos

Can get into account nor activate it.

I have referred my father to public mobile.  He is trying to activate his account and we are going in circles.  Either the login and email dont match various times and when it does go through public mobile wants him to pay for the first month and sim...

Michelle771 by Good Citizen / Bon Citoyen
  • 873 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards not applying properly? Switching from 30 to 90 day plan.

I just switched my plan over to 90 days and I'm worried that it's not going to apply my rewards properly.Those rewards should be 3x what they're showing because I'm going from a 30 day plan to a 90 day plan. (I've maxed out loyalty to 5 years, referr...

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jtennyuk by Good Citizen / Bon Citoyen
  • 711 Views
  • 5 replies
  • 1 Bravos

Porting out my public mobile number to Koodo

hi there, i am porting out my public mobile number to Koodo but i lost my public sim. Can someone please help me out in this situation. i already got a temp koodo number at the moment

Frances1943 by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 0 Bravos

Can't Update Payment Method

I am having issues updating my payment method. My on-file card was stolen and my plan has been suspended, so I'm trying to add a different Canadian Visa credit card.I have tried Firefox (regular and private mode) and Chrome (regular and incognito mod...

jadem2023 by Great Neighbour / Super Voisin
  • 527 Views
  • 3 replies
  • 1 Bravos

Never received the referral bonus

My friend referred me to public mobile.  I put in the referral code when I registered but never received the 10 dollars off my bill.  Is there anyone that can help with this issue?    Thank you so much. 

Michelle771 by Good Citizen / Bon Citoyen
  • 779 Views
  • 7 replies
  • 1 Bravos

SIM card

Opened an account, purchased and received a SIM card for my wife, cannot download Public Mobile on her Iphone, Need OS 13, my phone does not support, used an Android phone instead, all the app does is black out the screen and shut the phone. Impossib...

pissedoff4 by Great Neighbour / Super Voisin
  • 390 Views
  • 3 replies
  • 1 Bravos

Payment

How do I change my automatic payment option from one card to a different card?? 

Ericcells by Great Neighbour / Super Voisin
  • 622 Views
  • 7 replies
  • 0 Bravos

Referral

I had a referral when I subscribed but I did not get a credit. How do I get this credit?

R_M by Good Citizen / Bon Citoyen
  • 628 Views
  • 7 replies
  • 1 Bravos

Credit Card not Accepted

My credit card was stolen at the end of the month and therefore Public Mobile did not renew my plan for Oct 2. When I now try and register/ use a NEW credit card I get an error. I've tried multiple card multiple different times.Can someone help me wi...

Konor by Great Neighbour / Super Voisin
  • 651 Views
  • 6 replies
  • 1 Bravos

eSim - QR Code

Hello,New to Public Mobile - I ported my phone # yesterday & chose the eSim & purchased the 90 day Canada-US plan.  I didn't confirm porting my # within the 90 minute deadline so I contacted the #(Telus) on my text from Public Mobile.  Spoke with an ...

Rotheram by Great Neighbour / Super Voisin
  • 763 Views
  • 4 replies
  • 0 Bravos

unable to set up line

Hey I just created an account and I am unable to set up a line i paid for the plan already

kevinm800 by Great Neighbour / Super Voisin
  • 852 Views
  • 8 replies
  • 0 Bravos

Voicemail isn't working - Line error

Hello,I've set up a personal greeting. It's stored on the voicemail. When I call my phone number it rings for a long time then gives a beeping and a 'Line Error'. It does not give the option to leave a voicemail.Can someone please assist? I've just b...

DanielJD by Great Neighbour / Super Voisin
  • 542 Views
  • 5 replies
  • 1 Bravos

Resolved! Helping set up a phone

Hi all,I am setting up new Samsung for a friend and would like to get it all done, so that when she arrives tomorrow, I can just put the SIM in her phone and it will all work. This phone has never been connected to a provider.Am I  able to go through...

mikehalif by Good Citizen / Bon Citoyen
  • 1469 Views
  • 10 replies
  • 0 Bravos

Public Mobile App Login Issues

 Hi, I am hoping someone can help me who has had this issue with the public mobile app on iphone. Yesterday i purchased an esim pre-paid plan for 120 days and received a confirmation email. I downloaded the public mobile app on my phone and when i tr...

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_Harry by Good Citizen / Bon Citoyen
  • 2064 Views
  • 14 replies
  • 0 Bravos

Resolved! Calling local numbers

I have been trying to call an area code within the province, and the voice comes on saying that I do not have US data roaming. Very frustrating as I am trying to call My father on his cell at the hospital and it won’t let me

2023Amy by Great Neighbour / Super Voisin
  • 1065 Views
  • 10 replies
  • 2 Bravos

Data

I Recently purchased the Canada US plan with 40 GB of data. It says I’ve used 75% of my data in the last two days which is almost impossible. I can’t seem to get any help when I go to all the steps on the app. Very frustrated I’m at the point of canc...

2023Amy by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 0 Bravos
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