Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I will be traveling to Portugal and I would like to know if my phone and internet connection will work there. Will I pay more if it does?
Recently forced into points program. I was previously getting $5 back per month because I’ve used public mobile for over 5 years. Now it seems they changed it to 10 points for every 12 months. This is less than $1 back per month and doesn’t reward st...
I am not a happy customer. I have been with Public Mobile since June 15 2018. Every time I get close to my Anniversary date, the company changes the plans. I have been paying 6.90 taxes in and now today my month charge on my Mastercard went to 14.95....
Hello everyone,I am currently in China and have a Public Mobile SIM card. However, since PM does not support Wi-Fi calling or roaming in China, I am unable to join the network and cannot receive or send SMS.I have another mobile phone that is compati...
I've tried every solution I can find. If I press 1 I can access my voicemail no problem but the issue is my voicemail never picks up, Will ring forever and if I ignore call it just goes to busy signal. Google Pixel 7. This is quite vexing.
I subscribe to Public Mobile Data Plan for a few years now. I do not use my personal phone during working hours as I have a company phone. At home, I am on wifi. On several occasions over the past couple of years however, whenever I need to make an ...
I am on 50Gig plan starts on 06 of every month, if I change to different plan of 30Gig a month today, would I get credit towards the new plan for this month?
hello (pm) world,finally i accumulated 15 points. so, how/where do i go to redeem/credit my 15 points? pls add pics.
Hi I just signed up and paid for a new activation. I pick my number and it tells me that esim registration fails. They qr code. I did not receive one. I am at a loss and everything is going in circles Please help
I want to know what my plan includes it is 34 dollars 50GB does it include US calling? Is roaming free in the US?If they are free can you block to other countries which are not free block calling, messaging etc. I don't want extra charges on my billC...
I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did no...
Spoiler I can’t login my account
Am i the only one being given the run around by customer service. I am having a log in issue and i cant access my account via the website. I am getting no help. I am not just saying this i wanted my account closed long ago. But they wont let me. Plea...
I tried to make a phone call today and couldn't and I got the message, "your plan didn't renew because we did not receive your payment. To resume your service, make a payment at--"I've been with PM for over three years and this is the first time this...
Hello, in a 45 minute phone conversation, where my phone rested on the counter, I had 3 dropped calls. A few of my friends are also experiencing dropped calls. We didn’t have this problem with Telus & logically it shouldn’t happen with Public as they...
Hi all:Are public mobile SIMs compatible with iphone 13s? What about 14s?Thanks
I have not received my SIM it has been more than 10 days
I switched over to public mobile today and it has been almost 8 hours and I still do not have data and cannot text, make or receive phone calls. I also cannot log into my account as I receive an error that says ‘Forbidden AI’. When I try to log into ...
My plan has unlimited Canada-US messaging and calling. Does that include making call or texting while I am in the USA?
Three years ago I set my granddaughter up with a Public Mobile account. Unfortunately, I did not set up the account piece of it properly due to a brain injury. Now I have to update the payment information but no matter what I've tried I cant access ...
How to see if I’m on auto topup
It isn't the phone because in the past year it has happened on 3 of my Samsung phones. I just had a call drop 4 times in less than 5 minutes on a long distance call with a client. I was seated in my home, not moving. it is getting frustrating! I se...
My bill should be 30.45 and I was charged 36.95 I am wondering why?
We have automatic payment but service cut off for nonpayment Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do
i have NO account with you / with Public Mobile .... my son's OLD # was canceled and we moved him to a new # with Telus ... you still charge my credit card the last 2 months and no one seems to be able to help me ... there MUST be a human that can so...
I’ve been with Public Mobile for years. Had $14 in discounts automatically applied every month for years. With new “improved” rewards program its no longer automatic. I had $4 in loyalty, $8 in referrals and $2 in autopay. So now I have to jump thro...
Why is my account on hold there is enough money for my payment. What is going on with the system and these error messages
Good afternoon, yesterday I purchased a SIM Card from this company. However, the Service in my location does not work correctly and I would like to cancel my purchase if possible.
My data says 1.43G used of 31G but not working. Current subscription is 1G data so rest most be carry over. Can’t use data. Help
