Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I redeemed 3 GB of data on October 16th, which I haven't used as yet. Now, my account says I have no data left.
I have 2 minutes deducted from my 500 International long distance bonus minutes but I don’t recall calling anywhere outside of Canada. Is there a way of looking up when the call was made & to what number?
My friend just sent me a message saying they were given an offer from public mobile for 5gb of 3g data for 25$ a month? I pay the same price for only 1gb. Is there a reason this offer isn't available to me as well?(Attached is a screenshot sent by my...
I am trying to change my plan but when I log in to the app or online (computer or phone), it seems that public mobile doesn’t recognize that I have a plan already. It recognizing my log in but then it makes me select a plan, select a Sim and put my p...
@CS_AgentI'm transfering my number from Koodo to Public.Koodo says the transfer has gone through and cut my service but I have no service with Public.
During my activation process, at the end of it, I got an error that it cannot be completed and that I should look for support. I have a onePlus 1 phone and was trying to move from kood mobile after I entered my IMEI.
When does the 34$ plan deal end?
Anyone else have the problem Public mobile texting me Welcome to the USA! ??? but you are in your house in CANADA?
I just switched over from Bell to public mobile today. my number was successfully transferred but i dont seem to be able to make any calls. I can receive them though. please help.
Hello,Helping a friend who just bought the 65 GB US/Canada plan. She tried setting up the account but never got the text messages the system said it was sending so her account remains as unverified. She has an iPhone 14 and set up an eSIM.Her Public ...
I received a text message about 5 gbs of 3G data for $25, does that include talk and text?
Hi there,I'm currently a PM user, and I recently got a new phone. I would like to continue using the same number and transfer any eSim data onto my new phone but am having trouble finding how to do that. Could I please get some help? Thanks in advanc...
I tried to activate my account over app but it says contact support team for assistance.I signed up for Black Friday plan and paid bill over my credit card.Please, help me to active my account and transfer old phone number from Koodo to Public mobile
I'm currently using Back to School promo plan ($103, 90days, 20GB per month) and it renews on December 30.If I keep this plan and automatically re-purchased, will the fee be still $103? Or will it purchase original fee (i guess $150 or more) without ...
transfer esim to physical one
I ordered a sim card online but noticed its being shipped to the wrong address. What do I do now?
I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says i...
Note 20 Ultra. Just did the Samsung pushed update. Immediately left with no data / cellular service. Airplane mode button is half illuminated. Used the Samsung Members app, did a test for networks - shows "no errors". Have reset network settings. Ha...
Moved to French
I keep checking and hoping that PM will update and match Fido, Koodo and the other carriers that are doing $34 30GB plans.Anyone know if PM is going to match or even beat these plans?Fingers crossed over here.
I have bought new iPhone and new public mobile SIM. Not able to setup PM no with whatsapp on new phone. Verification call or SMS is not happening, seeing same error is available for multiple persona but noone has given solution. Anybody can help. I h...
I received the below sms from 5213 number Does it belong to the public mobile or it is a fake sms and scum ?"Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details. Get 5GB of data at 3G speeds of up...
Attempted to change my subscription to Black Friday 45/mo, 40/mo on 3 month subscription. However this deal doesn’t come up in my “Change Subscription” options. How do I get it?
I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.
I have already activated with PM SIM card with random number. I got number already.and there is no to ask port number from previous provide. where I can find it?Thank you.
Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.
I tried to subscribe the 5G 20Gb plan. My credit card was charged but got error to activate my account. I couldn't login to my account now, it keeps asking me to enter the credit information again. What can I do?
I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.
@CS_Agent I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!
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