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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1460 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30013 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41827 Views
  • 185 replies
  • 29 Bravos

Can’t login to Eversafe

Hi there,I was with public mobile before the switched to eversafe. I tried logging in but it said incorrect password. I reset my password, and used 2 factor authentication, they send a code to me and I input it. Then it says: Welcome Back:Continue Ac...

Transfer cell #

My condo intercom does not accept my cell #, which is registered at another city. Can I have it registered to my present city , without changing the number

Tylerleanne by Great Neighbour / Super Voisin
  • 540 Views
  • 6 replies
  • 1 Bravos

how to apply rewards to bill

My payment is changed from applying the reward to full payment, please change back to applying rewards tor reduce my payment amount. Thanks!

Mimef by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 1 Bravos

Referral Code Without Sim Card

I just signed up for a plan last week and am still waiting on my SIM card. But my wife wants to go with the plan before it expires today. Is it possible to get my referral code without completing my activation?

FreeFreddy by Great Neighbour / Super Voisin
  • 1307 Views
  • 16 replies
  • 1 Bravos

Not receiving incoming calls or texts

Just transferred my number to public mobile from Fido about 2 days ago and I’m not receiving any incoming calls or texts. When anyone dials my number they get my old voicemail with Fido. In addition I can’t login to self serve to create a support tic...

Sachpmo by Good Citizen / Bon Citoyen
  • 765 Views
  • 7 replies
  • 0 Bravos

Resolved! locked out and need customer support

My fiancee got locked out of her account a month ago and nothing works to unlock it. Every time she tries to get help through the chat she is directed to just log into her account to submit a ticket. When she tries to call to pay her bill, she gets h...

jose1997 by Great Neighbour / Super Voisin
  • 535 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral Code

I just signed up for an account but missed where I could enter my friends referral code- looking for advice on how I can add this after the fact. Thanks!

eshaw by Great Neighbour / Super Voisin
  • 496 Views
  • 1 replies
  • 1 Bravos

Resolved! Leaving the country but want to keep my phone #

Does anyone know the best option to switch my plan so that I can keep my phone number but I don't need data or calling? I'll be gone for 4 months overseas. Thanks!

sisley by Great Neighbour / Super Voisin
  • 1917 Views
  • 8 replies
  • 0 Bravos

Resolved! Voicemail

Since coming to the United States we have been unable to access our voicemail or receive phone calls.

Annie62 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 0 Bravos

Resolved! US talk and Text package not working

 I'm responsible for setting up phones for inlaws - I transferred them to Public - everything working.Last week I added a 15day US talk and text package to the phone - but now she is in the US and it's not working. I can't speak to her because she do...

MGB19 by Great Neighbour / Super Voisin
  • 905 Views
  • 6 replies
  • 0 Bravos

Resolved! Updated to New Plan 20GB $34/mo - Rewards system changed?

Hi, I recently changed my plan from the $40 15GB LTE 30 day plan to the $34 20GB LTE 90 day plan.I noticed my loyalty pay, refer a friend and pre-authorized payments did not apply on the plan change. I paid the full $102 for the 90 days without any r...

VSOLO by Great Neighbour / Super Voisin
  • 1003 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to log into Public Mobile Account

I signed up for a phone number on Public Mobile 5 years ago for a lift station in our development. It is used in case of any emergencies such as a shut off or loss of connection at the lift station.The last time the account was logged onto was March ...

ftaoo by Great Neighbour / Super Voisin
  • 756 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to access account

I am unable to access my account. I go to login and when I do it just takes me back to the main page, unable to access my account. Sometimes it puts me through an endless loop of signing in and putting in a verification code. I've tried clearing my c...

Nick890 by Great Neighbour / Super Voisin
  • 838 Views
  • 6 replies
  • 0 Bravos

Resolved! does referral discount change with change in subscription?

I originally purchased the phone plan using a referral code.   The person with the referral code has upgraded their plan.  I would also like to upgrade my plan.  By doing this, does it change the referral discount? 

Elle12 by Good Citizen / Bon Citoyen
  • 566 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't login into just created account

I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.But this self-ser...

AlexeyP by Good Citizen / Bon Citoyen
  • 978 Views
  • 9 replies
  • 0 Bravos

Urgenr

Hello,my data is 5g speed bur idk why i can’t even use it and i can’t log in to anyapp it really slow. Can you check what happen

Resolved! Canada-US plan

Hey Folks!I spend alot of time in the US. I see we have a couple of  new Canada-US plans. Do these plans get you the roaming when in the US? Or do you still need to add on the US roaming package?

grizzlybasin by Great Neighbour / Super Voisin
  • 534 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM to physical sim

Quick question like I have eSIM and now I want to physically sim does my phone will be the same and how can change my SIM card number not my phone number only my SIM card number I want to keep my old number 

Gury_604 by Good Citizen / Bon Citoyen
  • 429 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

I'm a new subscriber and subscribed yesterday to one plan to pay monthly. I paid for the plan, but haven't received my SIM card yet. But now would like to change it to 90 days subscription plan. Will my total payment be less that I already paid for o...

TG6 by Good Citizen / Bon Citoyen
  • 895 Views
  • 7 replies
  • 0 Bravos

Resolved! Esim

Where can I get new qrcode to setup my eSIM again 

Gury_604 by Good Citizen / Bon Citoyen
  • 640 Views
  • 4 replies
  • 0 Bravos

Resolved! international call

I have 500 m,inutes of international call in my account, but can't make a call to France.

Marjac by Great Neighbour / Super Voisin
  • 617 Views
  • 3 replies
  • 0 Bravos

Resolved! Referal Code

How do  I add referral code after my account is setup?I didn't have code handy when setting it up?******(update by Softech: Referral code removed)

IAN1390 by Great Neighbour / Super Voisin
  • 690 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported number didn’t work

I recently purchased ESim and ported my number from another provider. They had some problems with the port and need another request sent to themit has been almost a week now with no phone- also I don’t have original sim anymoreplease helpthxdianne

Marco11 by Great Neighbour / Super Voisin
  • 391 Views
  • 2 replies
  • 0 Bravos

Voicemail

I am unable to check my voicemails.  I can call out and receive calls fine but when I call to check voice mail it says it cannot complete my call.  I have voicemails sitting there that I can’t check.

DebHep by Great Neighbour / Super Voisin
  • 606 Views
  • 6 replies
  • 0 Bravos
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