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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

For those who say PM doesn't reward Loyal Customers (This didn't age well)

Edited to add: Below was written before the removal of the Legacy rewards Program and the removal of the converion of 1 point for ever 30 days you have been with Public Mobile. I see many posts in here about how PM doesn't reward or value their long...

Resolved! Transfer from prepaid Koodo => can't get ahold of an agent

Hello there,I got the 50GB US/Canada promotion but I can't transfer my number because I'm with prepaid Koodo and I cannot chat with an agent to assist. Basically the live chat doesn't seem to ever get an available agent and there is no queue.What els...

Forbidden A1

Resolved! Question on Canada/US plans on promotion

Hi all, I'm currently on the 34$/50Gb Canada Unlimited plan. On that plan it states that passed the 50Gb, the speed is reduced but you still get unlimited data.My question is: does that also apply to the new Canada/US promotion plans? It just states ...

Email from PM

How do I opt in to email from public mobile? I’m not getting emailed about latest offers etc.

No service

My service period ends today and I have no service. I’ve updated payments and even prepaid, but still no service. VERY frustrating as I have calls for work I need to be able to do today URGENTLY.i require a response immediately.

Resolved! PM App

I just downloaded the app and it seems like every time I switch pages I have to login again. What’s up with that?

payments

I paid my bill and my services arent working. Why?

eSIM

Says eSIM error, contact agent.i have an iPhone 11.

Receiving calls and messages

I can't receive calls or messages on my phone since February 22. I can still send messages and make calls, but can't get any responses, very frustrating

E sim service

My QR code has no information on it I have a ticket number but can’t get any answers . My text not working or is my phone I just joined 2 days ago getting the run around

Promo plan

If I sign up for promo plan and my number cannot be ported till my current provider gives me access to my account number. Does activation of public mobile start only when I activate the account ?

public mobile is generous to new subscribers but not so much to loyal customers.

public mobile is giving some very generous plans to new subscribers but not so much to loyal customers who have been with the brand for many years. its not fair and makes me feel neglected and encourage me to look for better features with other car...

Plan Change

I just changed my plan last night (less than 24 hours ago) I made a mistake and I hit the change now instead of at renewal. As you can see from my payments I just made a payment of $ 25.00 on my old plan on February 25 , 2024,. Would it be possible ...

Locked out

I’ve been locked out of my second account for 3 days. Does anyone have any suggestions.

Resolved! Granfathered Plan to New US/Canada Plan

I am on a grandfathered 90 plan and I would like to change to the new $34/month US/Canada Plan on my next renewal which is on Mar 25th. With the current plan I enjoy some reward discounts every pay period. I was wondering about the following:- if I s...

Not receiving Text or Talk - but I can send text messages and call out

Cannot make call with US Addons

My US add on works for texting but cannot make calls

Battery drain after APN setting changes

Hi there,After I updated the APN settings per instructions from Public Mobile, my Samsung S9+ phone battery started draining very fast?Is there a reason for that, or is it pure coincident?Thank you!

Resolved! Not receive sim

I oder sim 12 feb, until now I not yet receive it

Roaming from Cuba?

I might be vacationing in Cuba for a week. Is there a way to do roaming or have coverage from there using my Public Mobile SIM card?Thanks.

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

Account help

When is my plan due tonight at 12am if not why are the funds still in there if it was due today please help I'm new to this.

Resolved! Call Forwarding unlimited ?

Curious as I can’t seem to find an answer, is call forwarding unlimited? It’s says it’s included in my package $40 Can/US 75g package

I cannot login

I haven't logged in for a long time because we've had no issues BUT the other day I had to change my email address (both my spouse and I have the same email address) so I thought I would update it. But I can't log in. Nothing I do seems to help. I ha...

Can-U.S plan

Hey I am currently on the 50 dollar canada us plan and noticed that there's a deal for the same plan at 34 dollars. I want tk make the change but when I do it says activate now or wait till my current one expires. The offer is good till March 4th if ...

Resolved! Reception in South Surrey/White Rock

Is it just me or is the reception pretty bad out in South Surrey? I have 1 bar at home, and then when I’m out it moves up to 3 but it’s a total dead zone (no data, phone calls go in and out, texts don’t send) down 24th ave from Croydon Dr to 152 and ...

Billing issue after subscription change

Signed up for the 90 day 34 dollar plan and not all rewards were applied for the 90 days. Can the mods please check my account to confirm why? Thanks!

Resolved! Promo ends before SIM arrives

Hello community!I just signed up for the $34 Canada/US deal that ends March 4th. Received confirmation email that I've paid $34+tax and to expect my SIM to arrive March 12th. Neither the promo details link nor the email mention any activation deadli...

Is roaming won't receive or place call

Text working, data working but slow, can't make calls, can't receive calls. Tried reboot, changing at&T and T-Mobile but phone service just doesn't work - customer service response somewhat sparse they may have nothing to offer more.Need help

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