Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I recently just changed my subscription for my next renewal period, will I still be able to keep my current add ons and will my refer-a-friend rewards stay in my account? I would appreciate the help, thanks!
Hi thereI purchased an add on (US-Data). I would like to know when I can start using it? when it is started?Thanks,
Dear Public Mobile team. I recently port in from rogers to public mobile. Unfortunately my credit card is charged twice for the same package. I checked with the bank and they says that payment is confirmed. So how is can i get back the extra charged ...
I added a 40 dollar voucher and i had previously had the 40 dollar plan so it took all the money right away and i think i accidentally said i wanted to switch plans to the 25 dollar one but i only had 8 bucks so i couldnt pay for it so now its saying...
I signed up for the 20 gig special, I am at 14.5 gig and get warnings that I will be cut at 15gig. WHY ? You advertise 20gig and cut at 15.
I just realized I am having the number port error and have been missing work calls for like a week now lol How do I have a moderator force my number transfer through asap. Any help asap is appreciated! Thanks!!!
Hi all,I changed my plan for the new period of time, and I received a voicemail message from a call that I missed. But the problem is, every time I try to connect to the voicemail, it shows an error page:What is wrong with my account and how can I ca...
Hi, I am on the old royalty program ($1 off each year or something like that), my current subscription is the old 100 minutes+250M data. I plan to switch to either 20G/$40 (4G) or 40G/$45 (5G) plan, but I'd stay on the old royalty program without g...
I recently signed up for the Canada US plan. I am in the US now. Text and data work fine but I cannot make phone calls. Two weeks ago my wife was in the US and had the US add on. She could not make phone calls either. Is there a fix?
I got a notification that my subscription had expired. My payment method is up to date and everything seems fine. When I click on the Pay Now button a notification shows up saying "We cannot process your payment at this time. Please try again later."...
I am getting very frustrated in trying to figure out how to do this. After fumbling around on the website, I came across information that I need to set up an Eversafe ID. I have not done that and am presuming I need to do that now. I am trying to co...
I am presently Public Mobile customer.I want to get a second phone # (imported from my mobile from VIRGIN MOBILE by September end)I already have Public Mobile chip, which is not activated as yet.Please tell me what would be the BEST PROCEDURE? ( Do I...
After I pass the 40gb, is the data slowed down and unlimited, or is it just cut off?
I want to renew my plan after unsubscribing but when I input my card information it is not working. I don't know what to do please help me, thank you.
My friend has a log in problem and cannot access his info to add money
I have been overcharge and bill has increased. How do I get a refund on the over charged bill? Cheers
How do I cancel my account?
How do I talk to a human about an issue.
I can read all my text messages but for certain people I cannot send back a text message. Why?
Every time when I try to log in to my account, the login page is not working after I click the login button. That page doesn't show any space to input the email. I even cannot find the forget email button.
Hi, we just changed my spouse from Koodo to public mobile via phone number transfer, we used an old public mobile account she already had associated with her email address, everything went fine for the payment, transfer, but now it’s asking her for a...
Account #1 I have already been billed and payment taken out for this months billing cycle through auto pay. Will i be charged again next month in september on the 20th since the account is now closed. I am no longer with public mobile as of August 28...
How do I update my credit card ?
E-Sims are nice but not as bullet proof as a real sim card.Right now I can go to mexico, download the Airalo app and install the esim without affecting my public mobile in any way.I recently used the new USA plan from Public and that worked great too...
Hi, I just signed up for public mobile, and I am trying to complete the activation process via the iOS mobile app, however it says "phone is not esim compatible", even though I am using an esim on my phone right now. Please advise on how to proceed? ...
my phone( in Canada) cannot receive text from oversea(Hong Kong) banks
Let's say I use up 15 days of my 30 days service and suspend my account for 15 days. When I resume, do I still have 15 days left to use?
My service was cut off today. I owe $10. Can my service please be reinstated now and I will pay the balance Friday. I really need my phone today.
Any suggestions?
So after finding out public mobile does not support my device on the 5G network but only after getting the 30gb 5G plan I have some questions and concerns. Since the plan has 30gb of data on the 5G network and after that it has unlimited data on the ...
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