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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to access account in order to change plans.

Hi folks, if I recall correctly the phone number for which I would like to change plans is tied to this account but when I try to access my subscriptions I get told that I need to proceed with a new activation and I cannot see anything else as if I w...

How to change automatic payments to manual?

I'm wanting to switch to manual payments instead of being charged automatically every month ever since this ridiculous new "Public Points" program launched. If I don't get points every month for being charged automatically like I used to and I have t...

Plan rates

I am new to Public Mobile and was wondering how often the rates change?The Canada-US plans are shown as limited time so is it likely the rate will increase in the near future, after the first subscription period?How long is a typical subscription per...

Locked out of Email, unable to 2fa login.

Long story short. I created a 2nd gmail account specifically for a 2nd public mobile account. (I pay for one existing public mobile account for a disabled family and couldn't have phone plans on 1 email) 6 weeks after creating the 2nd email. Gma...

May Give Back Points Are Out!!

Resolved! Using public Mobile in USA

I have been using the cheap PB plan ($15/month) for several years. I'm retired with a landline and internet and only to a cell phone for my volunteer work driving older folk to medical appointments.Last week, we went to Maine for a few days and I wa...

Locked Out for days now please help

Please help me regain access to my account. This would be awesome

Resolved! I just received my SIM, how long can I wait before activating?

I just received my SIM card, for personal reasons I would prefer to another 3-4 weeks before activating? Is it possible to do this without being charged for service?

Data

My data usage issue is coming from PM.I pay for 40GB and it keeps showing 2GB with a Data warning.

Resolved! Cost

I don't understand why my service charge recently increased by 25%. I don't recall receiving notice of the increase or reason for it.

Resolved! Limited time offers

I’m just wondering if the “limited time offer” plans that are available now have a length of time at which the price increases, or that’s the price that the plan stays at indefinitely. Thank you.

Resolved! Subscription shut off

My subscription period ends today but my service was discontinued this AM . I’m trying to port out but am being blocked. Do plans not go to end of day?

Almost 24 hours without my phone capabilities, where's the support?

I am now almost 24h ours trying to get my phone working with PM. I have done all the troubleshooting, posting on forums, and price messaging the agents.....where is the support???!!!

5% in Points for Plan Payment (not Plan Price)

An FYI: I am on a $34 plan and was under the impression that I would receive 5% of my Plan Price in Points. After applying my first $15 payment credit via Points, I received 5% of $19 so it appears we will receive 5% of whatever $ amount is billed.

Rate plan question

I just signed up with Public Mobile. Do these rate plan prices stay the same or because its a promo is it going to revert back to the original price?

Resolved! Lost phone

To: CS AgentI have urgent request, please open ticket for me. I lost my phone and cannot access my account to report lost phone. The gmail email (+multiple account) I used previously is now invalid.I would like to change my account email address. Als...

Change plan

Like to change plan but keep my data promotion

Allow to generate a payment voucher in rewards

Hi,I see there a lot of rewards options but i think adding an option to generate a payment voucher would be great too as it will allow to send the payment voucher to another user who can apply that in their account via "Redeem Payment Voucher" option...

help

I tried to activate my eSIM, but then it didn’t work when I tried to login again it asked me digit code from the number that it didn’t work to activate

change of address

I move from Saskatchewan. I am trying to change address but its still showing Saskatchewan. Also, how to change in billing because they are still charging PST

PLEASE - I need to cancel service

I was helping a friend with signing up to Public and he found she did not like what he was seeing and would like to cancel service. We did some things with two accounts and I think only one had a payment processed. I would like to cancel both BUT wou...

New telephone, same number

I have just purchased a new mobile and everything transferred lovely. But it is not verifying my number in messages and FaceTime. I’m have tried and tried and can’t figure it out. I have placed a “trick” and wasn’t available when they answered. D...

Available Funds

How do I get available funds to reduce bill payment

Increased bill

Hi, same with me, paying a little over $12, now last month and current is $16.95?? have no idea why?

Payment

My payments have increased with the same Subscriptions , could I get an clarification on my bill.On my mobile there is a Data warning message. I currently have 40GB my data shows 2GB the limit. I need this to be corrected.

Lost my Royalty/reward points?

Hello, last month I have been (automatically) switched to points reward system from previous rewarding program. And noticed I’ve lost my royalty pointsI’ve been with PM since 2019. am I supposed to get 10 points for each year with PM? Received five p...

Resolved! Whatsapp not able to confirm my number

Three days and one open ticket after new non ported number can’ t be confirmed by whatsapp. Read all community related threads, is there any recommendation out there I’m missing?

Resolved! Out of Service area, calls not going through

I have a phone with a 782 area code, Sydney, NS. I am currently in Peterborough, ON. My subscription includes Canada wide unlimited talk and text. The phone was working fine in both NS and ON until yesterday. Now, all my calls are bringing up the ...

Public points and slow web site to use

How do I use these so-called public points. I have been a customer for almost 4 years now and was happy with the service, but now I don’t know what I’m paying. My credit card was compromised in May so my phone service was interrupted, so I went on...

Missed payment

How do I manually make a payment after automatic subscription renewal did not go through? My automatic renewal bounced and I cannot find any option on the website to let me manually make a payment

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