cancel
Showing results for 
Search instead for 
Did you mean: 

my phone has LTE Reception with 5 bars but wont connect to the internet

Gar200
Great Neighbour / Super Voisin

My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.

This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connection has no LTE data.

2 REPLIES 2

Sansan
Mayor / Maire

What type of phone do you have? You can check the APN settings. 

See if your phone has the following. If not, delete and add the below 

 

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: mmscproxy.mobility.ca

MMS port: 8799

MCC: 302

MNC: 220

APN Type: default,supl,mms

                             or default,mms,agps,supl,fota,hipri

hTideGnow
Mayor / Maire

HI @Gar200 

did you try put your PM sim card in another phone?

And on your usual phone, check if you have data limit set, maybe you reached the monthly limit and the device stopped the use of data

and try Reset All networks on your phone , too

Need Help? Let's chat.