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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22034 Views
  • 181 replies
  • 24 Bravos

Resolved! trouble transferring phone number

I would like to speak with an actual person to finish transferring a phone number to Public Mobile. The phone plan is for my daughter and she does not understand the chatbot advice. We would like to speak with someone to finish the process. 

Daniel26 by Great Neighbour / Super Voisin
  • 501 Views
  • 9 replies
  • 1 Bravos

Account Screw Up

My new card apparently doesn't work... I had to purchase a voucher, which resulted in trying to renew my plan. I don't even know what happened but it took my voucher. I have no idea where the money went from it and now I still don't have a plan and I...

Voicemail cutting out

Hi there,My voicemail cuts out at approximately 30 seconds. I understand it should be 5 minutes? How do I change the setting?

SH88 by Great Neighbour / Super Voisin
  • 232 Views
  • 7 replies
  • 1 Bravos

Legacy Loyalty Rewards - How to Confirm if I still have them?

I'm puzzled about something.Last month, Public Mobile informed me that they could not complete my auto payment.  Apparently, it's because the credit card it as a fraudulent activity for the first time.  In doing so, the credit card that I was using w...

Resolved! To change my plan

Hi, I want to change my plan to a less expensive monthly charge of 25.00 instead of 40.00 as I don’t use enough phone or data usage each month. please help 

Tony22 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 2 Bravos

Resolved! Promos

Does Public Mobile ever give out great new promos to existing customers or mostly just as a way to get new ones?

Primary and personal phone lines

my phone number is not working NO SERVICE even tho my number is active and the public mobile app is working and my subscription is active. I removed the stupid personal line and now my primary line is not working. Get me my phone back i'm paying for ...

Being asked to subscribe when logging in

I am being asked to reactivate my phone plan, but I already have one. Further, when I attempt to access self serve, none of my information comes up. Whenever I log into my account I am immediately asked to activate a phone plan. I already have the $2...

teddie by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 1 Bravos

Resolved! Unable to log in to my account

I have tried for the last week to get into my account with no success. I get a message "unauthorized access". How do I communicate with an agent to help with this issue?

Char77 by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 1 Bravos

Resolved! SIM Card not recognized by the device

SIM card not recognized by the device/cell phone. Tried using the SIM card in multiple deviced but no luck.Looks like SIM card got corrupted. Please assist urgently as I am not able to make or receive calls from my cell number.I have also verified th...

KKKA by Great Neighbour / Super Voisin
  • 344 Views
  • 6 replies
  • 1 Bravos

Resolved! re activating account not working

hello I had an account a month ago with public mobile but when I try to use my old sim it says this sim is in use and then when I tried to select an e sim it says my phone is not e sim compatible, how can i g9 about using my previous public sim care ...

Spltshft87 by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 1 Bravos

Resolved! URGENT–My account is broken.

I'm still able to use my phone to send text messages, make calls and use data. But logging into "My Account" says that I don't have an active subscription. I still have another full week left. I also cannot do an @CS_Agent to send a private message t...

paulgo by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 3 Bravos

Resolved! E-SIM

Hi there, I am thinking of getting the iPhone 14 pro and am wondering if Public Mobile supports Esim??  

SR02 by Great Neighbour / Super Voisin
  • 399 Views
  • 9 replies
  • 1 Bravos

Resolved! account number

i need my account number to transfer my phonme number over, but this website keeps sending me in circles. it says im logged in, but if im even able to make it to an account info page it just says error loading. i dont know what to do!!!

danijt by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 1 Bravos

Resolved! data shrinkage

For a few months now half of my data has been taken away. I only get 1gig now and I used to have 2 gigs

MITOM by Great Neighbour / Super Voisin
  • 334 Views
  • 6 replies
  • 1 Bravos

Resolved! Bad reception inside house

I’ve recently had no reception or very limited reception inside my house but when I go outside I’m able to receive calls. I’m using an iPhone 8, my son has an iPhone 4 and he’s able to receive calls in the house. 

JohnTT by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 2 Bravos

Resolved! A gifted phone and SIM

I am trying to activate a SIM for a phone that was previously activated by a friend. The website is saying the SIM is invalid....any advice on how to proceed with this activation?Thanks,Steve

Steve_108 by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 2 Bravos

Text messages

I cannot receive text messages from one specific phone number.I can receive phone calls from that number.Thank you,   

murmur53 by Good Citizen / Bon Citoyen
  • 235 Views
  • 7 replies
  • 1 Bravos

Resolved! International long distance package

Both my wife and I have the package that allows us to call Ireland,always worked now it won’t work at all on either phone.Shows active but can’t call just get a recording…was up ?

aavenger54 by Good Citizen / Bon Citoyen
  • 267 Views
  • 4 replies
  • 2 Bravos

Helping An Elderly Friend Port a Home Number

I've read several useful posts on porting home numbers. But a friend of mine has asked me to help him move his Bell home phone number to PM and I'm hoping the community can provide the easiest method/steps for him to do this. Some basic info:- He cur...

DrewW by Good Citizen / Bon Citoyen
  • 446 Views
  • 13 replies
  • 1 Bravos

Resolved! No help

I cannot leave a message to get some help. Error message for everything it's impossible to talk to an actual human being . So frustrating

Dwightypoo by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 1 Bravos

Resolved! New promo first 15 days on us

Hi community just noticed this and thought I’d share seems like a good incentive for those that needs that much data . Also I wonder does it count with 90 day plan to make that $65 30 day be $55 90 day instead 

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Handy1 by Mayor / Maire
  • 822 Views
  • 15 replies
  • 5 Bravos

Resolved! Urgent_messaging problem

I just made the payment but I do not receive my messages. could you please solve this issue? I need to have access to my email through the codes which receive through text message. Thanks

Saeideh1 by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 1 Bravos

Resolved! Automatic top-up?

 Hello. I'm new to using Public Mobile and having a phone plan in general, but I think this is unusual? It says in my payment history that PM took an automatic top-up of $5 (I have the $15 plan), and then later in the day it took $15 for my normal bi...

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Pomello by Great Neighbour / Super Voisin
  • 458 Views
  • 5 replies
  • 1 Bravos
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