[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t receive texts or iMessages
I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.
Get me in contact with support
I’ve already paid And got a step 606 in activating my SIM however it does not activate and I’m unable to contact support. Please just give me a number or something. I can just get in contact to and talk to a real human and sort this out, very simply
Not able to activate account
I subscribed to a plan today and chose activate the subscription by choosing the number transfer from other provider. No matter, how many times I try, I never receive the transfer confirmation message from my other provider and I am unable to contact...
Do I lose my Free Add ons?
I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the fre...
Top-Up Voucher
Heloo,I would like to have the link to buy the refill vouchers online and not in store.Thank you,
Resolved! Re-provisioning??
Recently had my phone 're-provisioned' by PM customer service rep (csr). It may have finally solved a long-standing issue with lack of 'ring back tone' on a non-white-listed Samsung s10e phone.What does that term mean...what was the csr's process?
Number transfer
How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again.
How do I activate my data on an android
I remember there being a URL to click on. What is it please. It has been two months I'm paying for data that I can't use
Coverage(or lack of)
I can't help but wonder how our PM plans are charged across Canada. I live in Western PEI and have, at a guess, less than 50% of my area with any cell/data service yet I assume my plan costs the same as areas that have full coverage and that hardly s...
New account activated, can only call out, not receiving call, not able to receive/send SMS
New account just activated, but I can only call out, not receiving any calls, not able to receive/send any SMS, can't even get the code to complete my account registration.What should I do?Thanks!
Porting my number out of Public Mobile
I have tried porting number to another provider. I received the confirmation text and I replied yes. Now I have no service with either provider. Please help - I need my number released from Public Mobile.
Resolved! Trouble Porting Phone number
Received a text saying Public Mobile is having issues transferring my number.I read from other forum pages that there is a TELUS support number I can call to get live support to re-trigger and complete the process. Could someone please message me thi...
Resolved! No service moto edge 2024
So I'm posting this from the old S21 because on Friday morning I turned on my moto edge 2024 to find the dreaded "emergency calls only" messages.I tried restarting and checking the eSim and everything was normal.This phone had worked flawlessly on pu...
Resolved! Where is my public mobile ACCOUNT number? (SOLVED)
Hello, i'm looking for my public mobile account number, not to be confused with my mobile phone number.Can you guys help me with this please?EDIT: i found it, it was just blurred in the profile section.
Resolved! Existing sim
I have an existing public mobile plan and sim. But the app doesn't think I have a plan. Can I link the existing sim to the app?
My phone was Stolen!
Hi, my phone has been stolen and would like to put my service on hold. I cannot remember any of my account passwords and sending codes or emails to my accounts is usless if the person sees the notifications! I created a new account here just so i cou...
APN settings
What setting should be for APN
Resolved! Unable to place order for eSIM on my iphone.
My iPhone 11 pro Max and Public Mobile App is updated to latest software. When I select eSIM to purchase through the App, it shows $5 but the "Place Order" button is greyed and does not do anything. I verified credit card info saved and is all correc...
Service disruption and unable to contact support via ticket
duplicate thread
No sending/receiving sms messages
Hi, I moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...
How to change login e-mail address
Hey PM members,does anybody know how to change login e-mail to a new e-mail?Thanks in advance.
Roaming for Spain
I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?
2FA For returning customer
I am a returning customer. I previously had a Public Mobile number and SIM card. I went abroad and cancelled my subscription. Now, I'm trying to start a new subscription. I have my EverSafe ID and password. When I try to login to the Public Mobile ap...
My phone service was disconnected early and resulted in overdrawn my account
Hello Community . I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service ...
Connecting to wrong phone numbers
Why does my being connected to other phone numbers when I call China?
Resolved! Is coverage good in usa
Can’t Receive Calls on Xiaomi 13 After Switching to Public Mobi
I previously used Fido with no issues receiving calls on the same Xiaomi 13 device in Sydney, NS. But after switching to Public Mobile, I can no longer receive any calls — only outgoing calls and mobile data work. I suspect this is due to VoLTE compa...
services stuck in limbo after trying to port out of public mobile
Hi, my services are currently stuck in limbo. This morning I switched from public mobile to koodo and a koodo rep was helping me with the porting process. I received the text message asking me if I wanted to port over to koodo and I responded with ...
Blacklisted
Public mobile has blacklisted my phone and im unable to get any network now. I did not report my phone as lost or stolen so this is very ignorant to do. I don't even think this is legal?? @
