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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27222 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39230 Views
  • 185 replies
  • 29 Bravos

Payment

My credit card info is up to date.  Please reactivate account.

john-dee123 by • Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 1 Bravos

Data not working

Hello,I purchased a Public Mobile Service a couple weeks ago and I've noticed that my Data on the service is not working though I am able to make calls and uses SMS.Thank you,Krzysztof

Krzysztof715 by • Great Neighbour / Super Voisin
  • 494 Views
  • 5 replies
  • 1 Bravos

old number

I have a temporary number, when do i get my old number back ?

Leyton2 by • Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Promotion to existing customers

I think it will be nice if PM do a New Year Promotion to exiting customers. I am royalty member over 3 years. I have two accounts. I got PM message to update my one account plan to $29 4G 10GB, starting next payday. But I don’t need more data in this...

MayShao by • Great Neighbour / Super Voisin
  • 368 Views
  • 1 replies
  • 0 Bravos

Resolved! data usages

I have updated to new 5G plan two days ago, but I noticed that the data usages have gone up double as compared with 4G one.Same as before, just viewing some website. What does affect that, do I need update or change some setting in my phone? Thanks! ...

Lisong by • Good Citizen / Bon Citoyen
  • 713 Views
  • 7 replies
  • 0 Bravos

Re: New service not working

Hi,can’t call/text in or out. Service down all morning. Can’t download additiinal esim card like before. What’s going in? sabrina

SGould by • Good Citizen / Bon Citoyen
  • 346 Views
  • 3 replies
  • 0 Bravos

New member

Hi there,I have been referred by my sister to use your mobile service, can you help me out with all the steps. Thanks

Lnt by • Great Neighbour / Super Voisin
  • 554 Views
  • 5 replies
  • 0 Bravos

Transferring number help

Hey so I was switching over to public mobile and I put in the wrong imei number and it took money of and all that if just didn’t transfer the number is there any way I can change the imei number 

Petet by • New in Town / Nouveau en Ville
  • 343 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 Accounts

Hi. Can I have two phone numbers under one account?Also, how can I port my number from another company to Public?

MrJLlC by • Great Neighbour / Super Voisin
  • 442 Views
  • 2 replies
  • 0 Bravos

Addon is not available

I purchased an addon, but it is not showing on my account.  Can I please have the addon or a refund for it?

Data roaming service not working

I am on vacation in California and paid for a travel plan for US Roaming Unlimited Text 15 days and US Roaming Unlimited Talk 15 days.  When I turned on data roaming it put me on AT&T. Sadly I did not receive texts or emails unless I was back on wifi...

Golfboy by • Great Neighbour / Super Voisin
  • 773 Views
  • 7 replies
  • 0 Bravos

Unsubscribe unsuccessful

I unsubscribed from my plan on 1st January 2024 in the app. I logged in from Sydney, Australia and unsubscribed from a 3 month cycle and switched back over to my Australian esim. I was billed again on 17th January for another 3 month cycle despite ha...

Jackiedev by • Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Unable to make calls

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls 

Abouwaleed by • Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 0 Bravos

$10 Credit

Hi There. Will I receive my $10 referral credit on my next bill? I just signed on with Public with my son's referral and cannot see where a $10 credit was applied.  Thank you. Trish 

Trish4 by • Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Payment

I was double billed this month. How do I get that rectified?

Paol by • Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 1 Bravos

Apple watch w/cellular on Telus

I currently have my phone and watch plan through Telus but would like to switch to Public. If I move my phone over, can I leave my watch plan at Telus or do they both have to be at the save provider? Thank you

sugarmeg by • Great Neighbour / Super Voisin
  • 858 Views
  • 7 replies
  • 0 Bravos

loyaty savings shows 0.00

-my refer a friends rewards show as the proper amount and  authorized payment  shows as usual amount but my loyalty rewards say 0.00 if i go to history it shows my loyalty rewards as this ..Total Savings (past 24 months) : $198.00  Authorized Payment...

ez_ by • Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 0 Bravos

Account Activation

During account setup, I was given an error "subscription not activated". I can't restart the process, and following links to create a trouble ticket are blank. This is using a physical SIM with a moto g7 play. Android 10. Can I get a @CS_Agent to res...

DavidWong by • Great Neighbour / Super Voisin
  • 560 Views
  • 5 replies
  • 0 Bravos

Issues regarding updating Payment Information

I am trying to update my payment information because I cancelled my previous card. But every time, I'm trying to update it shows "sorry, try again later". It has been a week I'm trying still getting same error.

Where did my referral credits go??

Hi guys,For some time i have been receiving referral credits of 3-4$ based on the accounts I had signed up...Earlier in January I accepted a new phone plan offer that public mobile sent me via text msg...I've been using them for about 3 years now... ...

DanielBoom by • Great Neighbour / Super Voisin
  • 459 Views
  • 2 replies
  • 1 Bravos

Canada-USA plan 90 day data total is 180GB, correct?

The Canada-USA plan says it includes 60GB data, and costs $55/mo if on a 90 day plan. Also says all data provided upfront for the 90 day plan. Might seem obvious, but I assume this means you get a total of 180GB per 90 day cycle, and so you could use...

scandens8 by • Great Neighbour / Super Voisin
  • 390 Views
  • 4 replies
  • 0 Bravos

Number transfer

I missed the 90 minute verification window to transfer from Virgin. When I did see it, I was unable to message because I had already started setting up my eSIM.I called Virgin, they say I missed the window so I have to ask Public Mobile to resend the...

RandolphC by • Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Cancel service

I’m wondering how I cancel my service.  My son lost his phone 臘‍

Owensphone by • Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos
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