Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
eSim is not installing. Tell me the next steps. I have an android phone. I reseted the network settings, turned off all the SIM cards in the phone and rebooted the phone several times but it is just sitting at at installation page for a very long ti...
I lost my sim card so I got a new one. Today I found my account was suspended due to non payment. I set up autopay. Is it because of my new sim card? how to set back autopay?
I tried to port over a phone through ESIM using the account number on Bell; however, it was a family plan with 3 devices, and it didn't work. I would like to restart the porting process and just use the IMEI number rather than the Bell account number...
I'm moving abroad, but I'd like to keep my phone number and a plan for when I'm home to visit. Since that won't be frequently, I'm trying to switch the cheapest, least benefit plan available...Why is it that as a Public Mobile customer for many years...
Just got one. Saying payment due but saved card would not work but not near expiry. Sorry don’t think problem has been fixed
I am billed monthly on my credit card for my account. My credit card is in good standing and the latest payment went through. Suddenly today when I try to use my phone I am told the account has been suspended. I have done nothing unusual with my phon...
My account was double charged this month, what do I do?
Everytime i click on renewing subscription it gives me an error message and I have cleared my cache. What do I do
I’m not able to port in
I bought a US roaming addon with unlimited minutes, and 9 days left. I'm now back in Canada. When I try to call the US, it says I have run out of minutes. Why?
My sister lost her phone and can't login. How can she submit a ticket to suspend her account?
Hi team, we accidentally closed our account as my older daughter was trying to port her number over, however I wanted to use the existing service and points for my other daughter and just create a new number…currently it will only allow me to reopen ...
I am currently using Public Mobile, and I’m satisfied with it, so I arranged for my wife to sign up as well. She paid for and ordered a new Public SIM card, and we received it about three weeks ago. However, my wife now wants to cancel. She has alrea...
Hello, the PM team!I recently moved to AB and I definitely would like to pay less taxes. I searched through the posts and it looks like PM calculates taxes based on the phone number's area code. Is that true and still true? I really liked being a PM ...
I see some posts here but no answers. How do you get a PUK on a new activation? Trying to set up for a friend. I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.
My son moved abroad a few weeks ago and disabled auto-renew on his Public Mobile plan. He tried porting his number to Fongo but Fongo need to verify his account at Public Mobile. He's unable to reply to the multi-factor authentication questions or si...
Hello:No service but my credit card was charged. I overcome this by ordering a new subscription which worked fine.Charges was and is $21.47 service is back. However, my outstanding charge was not credited back,What is the problem with Public Mobile...
Where can i view my rewards. The new upgrades system is confusing
I was wondering what steps they would need to take. My family member is switching from a different provider and would like to keep their phone number as they switch, which I know I was able to do when I joined public.Has customer service gotten worse...
I have a subscription for unlimited wide calling. It’s just been 2 days and it says that all limit is exhausted. Please kindly help in this regard.
How do I get a transfer PIN number
Chip was empty and had to change providerI need help to geta refund on the plan I bought for 45.oo can someone help me
I can't send text or make phone calls. It seems I have no connection to the network. When I attempt to make a call, I get a message "Cellular Network not available". Please help.
How do I redeem my points on the site to pay my bill?
I key in wrong sim card #,now i m with my plan phone number and when i used my other phone to call my new plan#,i even have my new voice mail box #, but i cannot dial out,i am thinking of cancel my phone service, last night, i must be 2 tired and my ...
I subscribed to a plan yesterday and I’ve added the eSIM to my phone, but keep getting an error message saying “Unable to activate eSIM”. Do I need to remove the eSIM and start over?
Can I make whatsapp calls if I have a plan with 20 gigs? Can I make them even from a Wi-Fi network?
Hi, I've just recently set up my Public Mobile account and I'm being asked to confirm my identity with a 6-digit code however I'm not receiving any code via SMS as I don't have any Public Mobile connection. I am not getting any option to send via ema...
Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.
