Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,i foolishly deleted my ESIM welcome email (from the trash too!) how can I get another email sent as I realize I must have missed my QR code
When I talk to someone on a call using my “Motorola one 5G ace”, I can always hear them but they say I am cutting out. Sometimes it is so bad that they cannot hear me at all, and other times it is just a minor problem for the person I am speaking wi...
Just wondering if anyone knows whether or not there will be another promo this year for the $34 50g Canada/US plan. My mom switched from Rogers, but she just missed the promo by a few days!thanksJusteena
Hi: I will have a trip to Greece. I would like to know if I could receive and send Text message from Greece to people in Canada. If so, how you will charge for it?
Hello, is anyone having an issue adding a new credit card to your account? If so how was it resolved?
Since I posted my displeasure with the cancelling of Public Mobile Rewards to go to their inferior points program and a loss of money out of my pocket.I just learned I also have over 1300 emails just since Friday in my inbox from others who also dis...
Have been notified that my service has been rejected due to nonpayment. There has been no change to my Visa number. Please charge to the card you have on file. Because of no phone, I cannot call Visa to check on my card. Tried yesterday to remedy t...
To simplify my question, I'm using these two plans for comparison purposes: Note that the $24 plan has a Promotion banner vs. none for the $25 plan. Otherwise, both plans' descriptions have identical reference footnote #'s (1 & 3) & asterisks (***). ...
My referral code isn't being generated.I clicked on the "share the love" area and got this for my link: https://publicmobile.ca/en/bc/plans?referral=
I just signed up today and requested the sim card be mailed to me. I am wondering how can I change that so I can pick it up when I drive into town instead of waiting for 9 days to activate my phone. The sim card was free through snail mail just wonde...
I just joined Public Mobile and subscripted the following plan during the March 4th promotion: 50 GB within Canada and US Data at 5G Speed, with Canada and US-wide minutes and messaging. However, after I received the SIM card and started activation, ...
Hi, I’m trying to make a payment on my account. The pay now button is not working! Please help me.
Had difficulty migrating both our phones from Koodo to PM. The transfer operations failed and had to get Customer Support to help complete the activations and porting of phone numbers. In one case, the temporary number that was assigned to activate...
hi, my payment was completed yesterday for upcoming month, but i need to change my plan today, how can i make a money transfer from the yesterday unused payment for the new plan? thank you.
I ordered my sim card on February 26 and I still haven't received it yet. Is there a way for me to cancel the sim and pick one up from a local shop?
Hello,It would seem that there are many plan options available for new accounts that are not available to existing customers. How can I get access to the the 4G plans? Currently on a 3G plan and I can see there is a 5G plan for cheaper. But I wan...
No text notifications from public mobile when they charge my credit card for my monthly invoice. How can I get these notifications to resume?
These people are a bunch of scammers who have stolen my ones from my account, having charged me twice. If anyone knows the direct number to reach out to their customer service, feel free to reach out. I intend to launch an investigation regarding thi...
Hey, I am using physical sim but i want to transfer to esim. How can i do that? Please reply asap.Thank you@Retaliate6539 @Ck_PM
I have been informed via email that I will be moved to the point system in May, 2024.I have $5/month in loyalty credits from being a long-term customer with an anniversary date in June. With the move to the points system, will I start earning loyalty...
I found that PM has no international roaming after I left Canada already, but I need this number for getting 2FA from bank account or someting like that, so I have contacted the other carriers who provide international roaming service, but I still n...
On my iPhone (with a small screen size), there is a pop-up window about the introduction of the Points Reward system that I cannot close. I can’t access My Account, neither in the app, nor in a browser window. I can’t click on the X to close this po...
Hi My account get locked out for last 24 hours. although it is mentioned will be unlocked after 3 hours but no luck. appreciate your help.account email: xxxxxxxxxxxxx@gmail.comThanks,
Good morning PM,I have recently signed up with PM and I as referred by someone to join. At the time of activation I forgot to put in the referral code to get the reward for them and the $10 credit on my account. I did this 2 days ago. I can provid...
Greetings, Last week i decided to select a promotional plan of 34$ 5G 50GB. Then got a reward of 240GB to use in 5 months... and was wondering if was was going to lose all the previous rewards that i earn before or will it be carried over since i hav...
Hey,Followed a guide to change my S20 5G G981W firmware to G981U1 to get the 5G option to show.It now shows, but I am still only getting LTE in a 5G region.The SIM card status says LTE.Do I need to do something else to gain access to it?
I use to be on the $34/40gb 5G unlimited after CAN only planrecently renewed to the now-expired $34/50gb 5G CAN/US planNow my cell IP (regardless if 3G/LTE/5G) is Quebec based though some ip resolver sites says Timmins, ON, it actually is a Quebec IP...
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