SOS top corner

[saraccha]

Why does my account say my SIM card is active but says SOS??? It’s been 3 days. No internet. No calls. I’m so frustrated I could cry. If I knew I couldn’t talk TO A LIVE PERSON I NEVER WOULD HAVE CHOSE PUBLIC MOBILE. 

[CSA_PM]

The customer is already in contact with an agent.

[softech]

@CSA_PM 

can you confirm if CS_agent's reply?  OP mentioned he didn't see any message in his Community inbox

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent.

[saraccha]

in my invox

[saraccha]

There’s not a single reply to me

[hTideGnow]

hi @saraccha 

did you check the community inbox? PM agent should have replied there

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[saraccha]

New activation. Already crying because why is this so hard? 

[saraccha]

Yes it says it’s active. Yes I reset my network settings and no I didn’t put it in another phone because most people don’t just have a second phone readily accessible. I’ve opened multiple tickets over the last 3 days and no response. I just want a live person to help me

[slusagm]

can you login My Account?  does it show account active?

did you try Reset Network Settings on your phone? and you tried your sim card on another phone?

if you can login My Account, then open ticket with PM and ask for help.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @saraccha 

new activation ? or it just stopped working? 

no need to cry, PM support agent will help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage