No service

[Jimmy65]

Hi I am not able to make phone calls or receive any up in the right corner says sos 

[BKNS27]

@Jimmy65 

It sounds like your phone is not reading the SIM. Remove the SIM and clean the contacts with a microfibre cloth and install back to the phone then reboot the phone.

[Chalupa_Batman]

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@Jimmy65 wrote:

Hi I am not able to make phone calls or receive any up in the right corner says sos 

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To add, check your account to see if you're paid up. Sometimes, even if there is a credit card on file, the system can error and not make the payment on your behalf and you may need to manually do it.

[hTideGnow]

hi @Jimmy65 

Try Reboot phone and click Reset network settings

if you have a physical sim, test it on another phone

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[leafs817]

Turn on Airplane Mode, wait a few minutes, then turn it off—restart your device—reset the network—try a different phone