Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This thread is about Telus and isn't specific to Public Mobile support.
Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?Thanks
How do I log into my account if my phone is dead and I can’t remember the email account I used for verification?
i have tried every thing and even i could not get a straight answer from chat bot
I requested to have my number transferred from virgin on July 20... looks like this was done however Virgin does not want to cancel their service as they state that the porting out was not completed .Please check my account o verify all is working as...
I purchased a 15 day travel plan then the day I was supposed to cross the US border my dad ended up in hospital. Won’t be in the states for a bit now, can I pause my travel plan possibly indefinitely?
How to block add ons so my kids doesn’t add data because I got charged for 1 gig of data and he said that he never purchased it
Why is my Primary network still virgin mobile carrier virgin mobilemy Network is Public Mobile and carrier is Public Mobile
trying to activate SIM but cannot get into Public Mobile because it keeps sending a code to the phone which isn't working because there is no SIM in it.
Hello,I am setting up a sim card for my mum. I activated the sim and created her account. Unfortunately, I now get this message. She must have had an old sim/number that has since been lost and is not used, but we can't progress past this screen to g...
Do I keep my existing awards if I change plans
I have submitted two support tickets for the same issue, how do I even see their response? Is public mobile support a real thing? Can anyone tell me where to look?I'll explain the reason for support ticket here. I just got my plan, popped in the sim ...
Hi. I can't seem to log in to my account. at first it kept saying that the password is incorrect. I changed the password. but it seems like I do not have an account. after logging in, i get the message to complete activation. and 2 options. resume ac...
At some point between 11pm and 9am this morning, our phone registers no network coverage for my device and my family member's device. We are located in Ottawa and cannot receive/send texts or receive/make phone calls. Is anyone else experiencing this...
Whenever I try to call someone I get this message:Public mobile here sorry your number cannot be completed as dialed please check the number and try again.When someone tries to call me, they get (from a Rogers phone): sorry cannot be completed becaus...
I lost my I phone and have no access to the sim card. It has not been found.I need help to get the sim card and phone number transferred to the new phone. Please help. I have no access to my email so I cannot provide those details and have not been a...
@CS_Agent Asking for a friend, as she is unable to use her phone because it's on SOS. She purchased a plan and an esim. Her phone showed it was esim compatible, but hours later she received a message that the esim was not compatible. We've been tr...
I lost my SIM card and I am unable to request a new one. I have EversafeID on that prevents me from logging onto my account and even community (I had to use a different email to register to join). It keeps sending me a code when I try to log in to se...
A few months ago I posted a number. About a month later the number weirdly changed to some random number and I had to port again. That worked but I can’t switch the authentication cell number to my cell number - it’s the random number. I do get to th...
i seeno serviceignal bar is completeon my setting, but i can text and call by facetime
Every single New Account I've Activated recently within the Mobile App 'Payment Section' there is an issue with 'Upcoming Payment'... It doesn't seem to want to show the actual Provincial Taxes, instead it says Ontario 13% HST but $0.. Activating in ...
What is is going on here with Public mobile that have deviated so far from their roots. I can't access my original community name nor can I send a private message to "customer support" to retrieve it. With the recent changes to both the website whic...
I got my account set up on Friday night but my number didn't port from Rogers. I contacted Rogers today and they said that Public Mobile must send a new request. I haven't been able to find help anywhere for this. How do I talk to customer support?
I subscribed to a plan for esim but my phone doesn’t allow esim so I bought a SIM card which I have in my possession. How do I make my subscription work now with a SIM card not an esim
I ordered one to be shipped to Vancouver on July 9. what's the best way moving forward before I call my credit card co for chargeback? @CS_Agent
Are there real people to talk to about billing??
It appears I can't reply to my posts?!! Anyone else?I'll apologize ahead of time for not answering anybody who responds!Edit:Lol....you read my question right? Oh.... apparently I can edit my OP but that's it. When I click on reply in any thread it j...
I've been a with public mobile for atleast 4 years now and i'm not getting loyalty rewards. I tried to create a ticket but the browser gave me 404 error. What do?Thanks
Thanks a lot public mobile for completely freaking me out and practically giving me an ulcer making me think I had lost my account and my phone number. Preparing to reactivate my account I logged into my email after returning to civilization to disco...
It appears the phone or SIM is damaged - we are receiving a "not registered on network" message. Because of this issue, we are unable to receive 2FA messages to log into the self-service account. can you please help?
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