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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't change my credit card information

I've been having trouble changing my credit card information for over a month. Every time I've attempted, I get the message: "Sorry, we’re not able to process this request at this time. Please try again later." On both computer and app. Last month I ...

Double charges for going over data

Does anyone know if there is a setting in your profile so you can't go over your data and not get double charged. My daughter keeps going over her data limit and then I get double charged for the month. I would like to know if there's a way her data ...

Add more account

Can I add my kids numbers with separate sims cards into my current account?

Phone/SIM lost, can't access account

Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new account just to make this post.How do I r...

Can't make calls

What's going on.. I can't make calls

No loyalty rewards applied to this month's bill

Hi everyone, I have been with Public Mobile for 5 years now. For January 2024 bill, the loyalty Rewards (auto pay $2 and loyalty $5, total $7) have not been applied to my account. My bill used to be $6.78 (i.e., $13 monthly bill - loyalty rewards $7....

Upgrade subscription

I'm considering upgrading the existing plan to the $40 for 60 GB plan under the Boxing Week special. What happens if I were to downgrade back to the existing $25/month 1gb plan in the future. Will I be reverted back to my current plan ? Also will I b...

Data usage

I used up half my data yesterday just by texting. Does anybody else have this problem? I didn't send any photos or gifs.....

ISSUES WITH PUBLIC MOBILE

Hello, I am having multiple issues with services provided by Public Mobile. My SIM does not work at all, I am not able to make calls or send texts or even use my mobile data. I also have paid for my services which i should be able to use until 24th o...

Double charged

Helloi was just double changed on Jan 22 on my credit card, need to get in touch with accounts to have this corrected

Upgrade Subscription Plan

Hello, I like the $24.00 4GB plan under 4G, but I am currently registered for the 3G 1GB data plan for $24.00. How can I upgrade to that offer from my existing plan?Thanks!Emal

Voucher/scratch top up cards

Hello, Where in Toronto can I find and purchase top-up scratch cards to add credit to my PM balance?

Monthly Plan

Hi I hope you are well. I'm received a text message on an offer to change my monthly subscription. I responded yes and was advised the change would take affect my next billing date which is today. I logged into app and I don't see change reflected un...

Can not connect to 5G

Hi, I subscript 5G plan and effective today, but after this switch, I can not get connect to internet. no net work connection now.Could you please provide a help.

Need to Resubmit Port Request to Roger

My port request failed, called rogers and they said PM has to resubmit. they would not do so on my request. How do I get PM to resubmit my request.

Deactivate sim

Pls help me the deactivate the sim using the number because it was my used it and jow shes back to my country last sept and it keeps on charging my credit card.please please help me.

Cant log in.

It’s a continuous loop! I enter my email and correct password. I get the code and enter it and it loads and asks me to log in. I’ve tried through the website where I get a “forbidden Ai” code. The app is no better. I just want to buy another SIM card...

Cancel phone number and plan

Hi there,I would like to cancel my phone number and its plan because I am going to another country. Could you show me how to do that?Thanks a lot!

EXTRA CHARGES ON MY VISA

My bills are auto paid monthly. On 12/9/2023, My son asked me to pay his outstanding balance of $8.96 with my Visa. Jan 3, 2024 a charge came in for $33.60 which was for my son's phone as he forgot to remove my banking info (which was fine) and my ow...

Change Number of Rings on Samsung Phone before Voicemail

Hi,I tried dialing the numbers on several previous posts to change the number of rings on my Samsung cell phone but it keeps defaulting to the 5 rings even though I set it for 3 rings (15 seconds). As an example, I dialed (from Great Neighbor):**61*...

Resolved! Text messages about renewal

Several months now I stopped receiving text messages reminding me my renewal is coming due. I get other spam messages from public mobile, but not the ones I want to receive. Any ideas to fix?

I am sad

I moved from Bell to public in early December. I brought the number I was using in Bell and I was using it well. But suddenly my number disappears and a number I don't know is registered as my number. What happened?

Mobile app not allowing Log-in

Hello, I recently opened an account but have yet to be able to log into the mobile account since opening it. After setting my phone up, etc., I was logged out. When I try to log back in, I enter my info and click "log in", it loads, and then returns ...

Did not received 4 sim cards ordered Dec 28th 2023.

I bought 4 PLANs for my family around 30 days ago. You guys were supposed to send USIMs for free, but you haven't even received 1 USIM yet.I hope you solve this problem.I live in NS.

Not registered on network

Bought a used samsung A21 from best buy for my dad, when trying to call or text, it says not registered on network. So I did the usual stuff like reboot the phone, take out the Sim card , check if the phone was blacklisted and so on. The new Sim card...

Resolved! Plan length

I just got the 5G 50 gig at $35 a month plan. How long is that good for, a year 2 years?

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