Community

How can I contact a representent

How can I contact a representent

Subscriptions

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

Voicemail Issues

Hi!  I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...

Took my money

Tried to open account. Paid but keeps coming back to review and pay

Trying to call Bermuda from Canada

Can't seem to call Bermuda from Canada on PM.  I have a Canada-US plan.  Assumed International calling outside NA would just work on a per minute basis, at least.  I added an International LD booster plan with 300 minutes.  It still doesn't work.  I'...

Transfer didn't work

I transferred from a SIM card to a ESIM. I did not see the message to make it within the 90 minutes. What do I do now? I can text and call  but I cannot recieve calls  

Phone number not valid

When I try to sign up, I see a message that says my phone number is not valid. It works just fine!

Payment

I am no longer a Public Mobile customer.  I have switched to Koodo. Please refund the charge of $27.12 that was made this morning September 27, 2024.  Please remove my credit card and close my account.

eSIM transfer

Hi there,my old phone is dying so I’m getting a replacement soon - can someone please tell me IF AND HOW I can transfer eSIM from old phone to new phone OR do I need buy a NEW eSIM by downloading PM app on new phone and choosing to BUY NEW eSIM?thank...

WHat happened to the $15 plans

Hi guys - i usually head to california for the winter but love public mobile so i keep my service  - dropping it down to a managable $15 plan really helps then i pop it back up to whatever i need summer wise.  i just went to do this and $30 is the ch...

Could a representative please help me track when my sim card is arriving?

Is there anyone who can help me?

Honour promotion on renewal

Hello,This might have been asked before but I haven't been able to find an official answer for it. I'd like to take advantage of a promotion but on my renewal date since I still have 15 days with my current subscription. If I change it now but to app...

Issue porting number

I think I need a new eSIM can’t get my Koodo number to port over  I picked a public mobile number i can’t log in if sent code to public mobile which don’t work yet??? I am trying to understand your system.I need someone to call me or give me step by ...

t&t network in the USA

When I call anyone in the USA on the AT&T network they can hear me but I cannot hear them this has been going on for about a year now and I am the emergency contact for a 99 year old gentleman in Southern California and I need this resolved 

Feeling Ripped off

Why am I paying $120 for 3 months and getting 12GB and there are plans for $35 per month and you get $50GB.   Can this be fixed now?

Account number

Hey , I really need help to get my public mobile account number . I tried to open my account but I can’t find it anywhere please help me with that asap. Thanks

Changing credit card info for my daughter's phone.

not receiving txt messages

hello, I have subscription with public mobile. I am not receiving any txt messages to my cell.  Please assist. The system is asking me to enter password for PUB as well as a different issue. 

SMS sent from Twilio are not being received by Public Mobile

Hello,I am encountering an issue where SMS messages from an application using Twilio are not being received by users on the Public Mobile network. Telus, Rogers/Shaw seem fine. Is there any known outage or blocklist that we can be referred to?A case ...

No Data

I pay for a plan where 5g of Data is included. I am not getting any data 

Moto E5 Play Compatibility

I am currently a Zoomer Wireless customer but this is being shut down so am being forced by Rogers to move to their 5G network but my phone (Motorola Motoe E5 Play) is not supported on Rogers 5G network.  Does this phone still work on Public Mobile a...

calls drop in the last 2 weeks: calls with govt agencies, businesses & pple, chatbot didn't recogniz

Hello wonderful people, in the last 2 weeks my calls kept dropping in the middle of conversations regardless of who I am talking with: government, private business, individuals...etc. I had all 5 lines on - so internet was good. Also quality of calls...

Bring old phone number back

Hello is anyway I bring my old phone number back if no one have that phone use it ? 

Subscription isn't supposed to renew until the 26th of Sept???

But all of a sudden my service is suspended due to non payment even though I am covered until the 26th??? What is going on ?

Update Payment Information

I received a new credit card.  Even though I have updated the credit card on my account, I continue to receive text messages stating that my Payment method is about to expire.  How do I fix this?

Overcharged

I purchased a $40 voucher today and was not successful in applying the voucher. I tried to log onto my account and was advised to subscribe to a new plan. My balance was showing $46.00 which I tried to apply towards the new subscribed plan and that s...