Carrier disabled data?

[BrookT]

Hi!

I got the attached alert and it's been like that for hours. My plan is on autopay, I've been a customer for >2 years and made no account changes recently. Has this happened to anyone else? How can this be resolved?

 

[BrookT]

This worked itself out!

[DennyCrane]

Auto-pay can glitch/fail. As suggested, login to your account to see if everything looks okay. Does the payment show as going through? Does it show as suspended?

Do you have multiple sims on your device (like a secondary esim), and data is pointed to the wrong one?

[Chalupa_Batman]

I appreciate you mentioned you're on autopay, but sometimes things happen. Hence the reason I asked you to check 🙂

You can create a ticket to see what's up.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

[BrookT]

As I said in my post, I'm on autopay. My card on file is not expired. I have rebooted my phone and that did not resolve the issue.

[Chalupa_Batman]

Hello @BrookT 

1. Have you checked your account online or on the app to confirm the last payment was made?

2. Have you tried rebooting your phone?