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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voice and text

How do I change my plan to voice and text (no data)?

Resolved! Problem receiving text and call

I switched from Rogers to PM on Sept 5th. I have gotten a message from Rogers and replied with Yes. I received this message but I never got a call from both my phone # and alternate phone #:Hey, it's Public Mobile. We're having trouble transferring y...

overcharge

I have a charge from my bank account that is not my monthly subscription. How do I find out what it is and get a refund?

Resolved! Buying a new publick mobile SIM number

Hi, I would like to buy a new publick mobile SIM for my spouseHow can I order it ? please, advise. Thanks,

Resolved! requesting a SIM card with the same number

Hi, My public mobile SIM is damaged. I would like to change my SIM but without having a new number. How can I do that ? please advice ? thanks in advance.

Resolved! Re: Scheduled Maintenance for EverSafe Login

I don't use the previous number. Why does the system need to send the confirm information to it?16:36The system only wants to let me do "When I select the "Resend code". This system displays the same "You are logging in from an unknow device To confi...

Add-on misery

Merged threads

Can't get my OTP

It is sending the code to a wrong number. I don't have my account set up yet. I was never able to log in thanks to the wrong nubmer for OTP... Please help!!

Resolved! esim

I plan on getting a new iPhone 15 to replace my 11 which has an esim for PM. If I purchase an esim for the 15 (as that is the only option) what is the process to transfer my current phone number to the new PM esim?

Resolved! Compatible phones

I was told I needed a new phone that is compatible with the network and I was given a list: https://www.publicmobile.ca/en/on/get-help/articles/volteI need to know what "EWB3 and Above means in Samsung S21 FE 5G (EWB3 & above)I can't seem to find tha...

Can’t receive incoming phone calls

I can’t receive incoming phone calls and I can’t submit a f$&king ticket to get help! @CS_Agent

Re: Scheduled Maintenance for EverSafe Login

I need help with my add on I mistaken added

Issues with setting up phone number

Last week, I received my Public Mobile SIM card, and tried to transfer my number over. However, it did not work because I no longer have service with my old service provider. The issue I am experiencing is that I can not receive a verification code. ...

Resolved! My number is unassigned and I can’t file a ticket

New activation for subscription plan?

I saw a limited time subscription plan offer from public mobile (30 GB Data at 5G Speed for only $40). My current plan is 20 GB data at 4g speed for $39. I tried to change my plan but I’m being told the offer is for NEW activations only. I only activ...

Resolved! Ticket error

Is anyone else unable to submit a ticket?

Resolved! .

If I put a new SIM card on my account, will I need to repay my monthly plan? I dontwant to change anything, my old SIM card broke

account locked.

Hello,My online account was locked by too many retries. It says try after 60 minuts. It's over 48 hours I still can not login my account, can not reset my password. It keeps saying "exceeded ligin atemps, account locked out.This is nightmare please h...

account locked

Hi My acccount is locked. I want to update my subscription. I need a better plan for myself. Can anyone help me here?

Help with phone unable to all out

Can’t call-out with phone

Reduced data at 512 mps when out of data

Hey I'm just wondering in my fine print of my plan, it says that you get a reduced speed of 512 mps when you run out of data. My phone says no internet connection so do I not get the reduced speed unlimited data? Like it says in my contract? Please h...

Resolved! Switching back to original plan

I would like to know if I change my plan, from a 3G to a 5G plan, if after a month or so, I can change it back to the plan I had originally. In case I don't find it worth the money or any other reason.Thank you

SIM card

I ordered a SIM card on September 8th, and also ordered a SIM card for my husband on September 9th. On September 14th we received my husbands SIM card and activated his account. My SIM card however, has yet to be received and I am wondering how to ...

New card won't process

Hello, so my new card arrived and tried changing my payment method. It's still a debit master card like my current payment (old card) but keeps saying there's an issue when updating my payment method to my new card. I waited an hour and went into inc...

Resolved! US Add-on

We have the full US add-on - unlimited talk, text , 3Gb data. 8 of 15 days remaining. Tried to make a call to US and got message that all available minutes had been used. Usage history shows “unlimited” talk fully used. How can “unlimited” be used up...

@CS_Agent

Is it possible to have same cell number working on 2 cellphones.

Offers or promotions

How can I see my offers or promotions?

Resolved! Keeping phone number outside Canada

Hello,During the winter I am outside Canada. I would like to keep my phone number active, since I return each summer.What I need is something like the cheapest plan possible: one that would keep my account alive and not cost a lot of money.What shou...

Resolved! Cannot receive code from outside Canada

Hello,When I log in to my account, a six-digit code is sent to my PM phone number. I'll soon be outside Canada for a number of months. Outside Canada my PM phone number doesn't work, and thus I won't receive these codes (and I won't be able to log in...

Can't receive calls go straight to voicemail

Cannot change network mode so now it's will not highlight says it is in automatic. Cannot get a successful ticket, chat gives me error code every time. Not able to switch to 3G mode or 5G or LTE.

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