Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is the reason?
We have a Canada/US plan and also purchased roaming but we are getting no data in the US
After login, browser goes directly to step 3 of subscription process. I have never been able to complete the subscription as explained here previously. I finally gave up. How can sign up account be deleted?Thanks
My husband had the same issue. We are changing our service to Public Mobile from Zoomer Wireless. For some reason the port was not successful. Please send a request to have it ported again.Andreea was the person my husband spoke with yesterday.Our ol...
Hi I am new to public mobile, I just signed up and transferred my number, and got a text saying they are having trouble porting my number, and will call shortly but no one has contacted me, thanks for your suggestions
how to transfer my previous phone number from Bell to Public Mobile
Is anyone having trouble losing the cell service? My daughters phone is constantly losing cell service, which is so stressful....its dropping to SOS daily off and on. She had a snowmobile accident the other day and was unable to call us because the p...
The website and app won't let me update my credit card info... I need help!
My text messages were working fine up until about a week ago. What is going on?!? I need this for work purposes ASAP!!!
Hello, I can't pay my monthly subscription, I'm using debit visa card, I already double checked the information matches my card and client information, what shall I do?Thank you.
I am outside of Canada and can't receive SMS for porting to another network. Its urgent as the SMS is only valid for limited time.
I switched from chatr to public. I am hoping to get my old number back. How can I if possible?
I just switched to you guys yesterday. My data works fine. My calls work fine. But my texting does not work.
I know that I have three voicemail messages (and the indicator on my phone says I have voicemail) but when I dial into the voicemail it says I do not have any voicemail. Also I set up a custom voicemail message but it never plays only the default ...
Hi, I recently change my iphone. meaning: switching the SIMM from 1 to another and also transferring all data and application. Everything is working fine, but a funny thing is happening: I receive call now on the new phone (with SIMM) and also on the...
esim card was selected by mistake. Was charged $5. But reallyI need the regular card. If I purchase the regular sim card and put it in can I still continue with the activation?
My daughter has... 1gb at $25New Clients get... 4gb at $24 Can I cancel and resign up for my daughter at the 4gb plan?Also, can I keep the phone number or do I have to port out and come back?
My friend has just moved from Fido to Public Mobile. He is using an Iphone. He now get the message: no SIMM Available, intermittently. He has either to reboot or to unload the SIMM to made it work again. Does anybody know the solution for this proble...
I used to use Koodo before and I changed to Public mobile yesterday. Phones calls messages everything is working but my data connection is not working. I didn't change any settings or did anything. Did anyone else find this problem.
I subscribed for the plan and selected the e-sim. unfortunately my device does not work with e-sim. I purchase the physicals sim card. How I can have my plan activated. Also I want to get the credit for the e-sim I paid.
I recall that there used to be a specific thread or sub-forum for this. But things have been reorganized and I am unable to find it.I refuse to submit anything to stupidbot. Ever. If Public Mobile (Telus) won't make the human effort then neither will...
Quebec residents (almost) always have more plans and more promos available to choose from.Everyone else in Canada (almost) always has fewer plans and fewer promos available to choose from.I can understand the reasons for why it used to be this way - ...
Looking for a quick resolution to the above issue.
My bank account was charged 35 $ and I have never used your service
Hi,If I get the "Add-on: US Roaming - Talk Text (15-day) $15.00" today, does it start today? Also, will the add-on be automatically renewed? I just need it the one time for a trip to the US. I am currently on a monthy plan: $29/mo 30GB on 4G. Any hel...
Hi Public Mobile Community, Does anyone know if the $34 5G plan allows hotpot data sharing? I already have my hotpot turned on but still don’t seem to be able to get that working.thank you!
Trying to reach agent getting message ooops. Something went wrong, this is happening for few days
We paid on October 25, 2023 for 2 sim cards of amount $33.60
I have been trying to change my plan and have been a customer for many years. However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing pl...
having trouble transferring existing cell number to new account. The number is from a pay as you go plan from PC Mobile
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