Community

3G network

I have received a message saying that my phone is using 3G(even though I have LTE 4G) and is shutting down in my area, and Public Mobile has teamed up with Telus. I currently live in Calgary, but my mobile plan is from Manitoba .Does this sound legit

New SIM wont activate

I just experienced the same issue. My credit card got charged and I selected my phone number but eSIM wasn’t installed. Now I can’t login as it’s sending a code to the phone number. I didn’t get an activation summary email either. I sent a PM to supp...

I'm moving to another company, but I'm not receiving the confirmation message. You don't send it.

I'm switching to another company, but I'm not receiving the confirmation message. You don't send it. I've done the process several times since Saturday, and you haven't sent the message so I can leave. I'm stuck on Public Mobile.

Security

Hi there,wondering if anyone knows how to set up two factor authentication? Right now it sends a code to my cell number, but that’s not very safe nowadays, so do you know if Public Mobile has it set up to use an email code or a password keeper?

New SIM wont activate

 This is frustrating.   I can't login to activate my new phone number and I need it for tomorrow.  It's super urgent.  I've been trying to get help for over two hours but keep getting disconnected

I want to port out

My subsciption is not active anymore and I like to port out my number to fizz mobile. Can I please recieve help. I tried requesting when system was active and it did not go through  

No Sevice

Hello, I changed from Bell Mobile to Public Mobile yesterday. On the public mobile app it says my account is active and Bell knows I cancelled my account there. However I do not have any service and therefore can’t use my phone without wifi. The chat...

Two phones on same plan

I have added my phone and paid for the plan but want (need) to add a second phone which is for my wife. How do I do that and have them both under the same plan?  I haven't got to the part where I put the new sim card etc in yet.

Lost phone

Dear everyone, my mom left a phone on top of her car. She was on her way to the airport to pick up the kids. She drove away got home hours later and realized the next day the phone was destroyed on the highway. Now I don’t have a way to get an OTP so...

Trying to Port to a new provider, not allowing me to do so

Hello,I am allowing Eastlink to port two of my numbers to Public Mobile; however, they are not able to do so. Can anyone here explain how I could complete this?

It has been 11 business days since I ordered my SIM card and I still haven't gotten it.

Number porting

Hey there. How will I know when my phone number will be ported over? Will I be notified?

new subscription missing referral

I signed up a new subscription with a referral code added. But did not see it in final payment !

No internet on Huawei phone

A relative recently visited, bringing an unlocked Huawei phone. I bought them a Public Mobile SIM card. While they are able to make and receive calls, the internet is not working. Although the phone displays a 4G signal, there is no internet access.

Unable to receive verification/login issues

Good afternoon. I recently lost my SIM card and I am unable to receive a text/voice message for the verification, (obviously without a SIM) and I will not get the verification code sent via email, which I’ve tried dozens of times. What are my options...

Cancelation

Does anyone know how to contact public mobile to cancel.

phone calls

why doesn't my phone work in the usa  

Unable to Access Public Mobile Account

My phone was recently stolen, so I went to a store that deals with Public Mobile and got a new phone and SIM card. I was instructed to set up the SIM card online. When I tried to log into my account, it said my password was incorrect. I attempted to ...

5G

Have switched to a 5G phone but still keep getting messaging saying I am using a 3G phone. What do I need to do to switch over.  My plan is f a 5G

Call recording

My phone (samsung A53) should support call recording but has no option for that. Is that something that is controlled and supported by Public Mobile?

Lost email and phone number for my account

I need to regain access to my Public Mobile account. I cannot recall my email or phone number that was used to register. please help so I am able to top up my accounf

International collect call - credit card company

Question for those of us who travel and have problems with their credit card. The credit card company typically shows a 'collect call' number. If we chose to dial that number, will we be charged for minutes/roaming for that single call?

I can't activate a new account in the public mobile app.

I purchased a Public Mobile SIM card and tried to activate it on my Galaxy phone. I registered a new account on the Public Mobile website, selected a plan, and completed payment. I downloaded the mobile app and installed it to activate it, but that's...

Can't make payment and now my phone doesn't work

Hello, Just wondering if this is happening to everyone. But the autopay failed to renew my subscription. When I go to pay manually, it just says "Sorry, we're not able to process your payment at this time. Please try again later." and now my phone pl...

Internal vs external subscription rate

My wife wants to join public mobile using my referral. When I look up subscriptions internally , I'm seeing much better rates and data (27$ for 20gb)However when she looks up public mobile she is seeing different rates and data ( 20$ for 1gb) Once sh...