Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was debited and my iPhone isn’t compatible due to the phone is locked please how do I get my refund
my husband account cannot log in, he used the previous password to login, it not success, so he tried forgot password and reset, but after gave the code on his phone , and type in the systems, the screen go back to ask you type your phone# or email t...
Hello, I have an issue.Porting from TELUS to Public Mobile, I have an issue.Activating eSIM is stuck with SOS Only.Should I contact CS_Agent or wait a bit. The port was 10 mins ago (4:00PM MST)Also forgot to mention that TELUS SIM is fully deprovisio...
Hi I am wanting to cancel my plan with you guys, I just switched over today and that was a big run around first of all and then when I finally got switched over I can’t watch any videos, video calling is horrible quality and I’m in the city so I’m no...
I just attempted to create and install a new eSim, but after trying multiple times, it still did not work. I also tried the QR code, which did not work either. What should I do now?
Is it possible to cancel my sim card order? I want to purchase it off Amazon instead since it seems delivery will be faster.
How do I subscribe to the Black Friday deal. 29$/month. USA canada Mexico ?
It says I'm not subscribed, when I am.What gives?
Requesting more information about the $35 Black Friday - Canada, US, Mexico 50GB plan:- additional set-up/activation fees after the $5 SIM card?- can all features be used in and between all 3 countries without restrictions?- for how many months does...
Hello, I just bought a subscription plan with an eSIM and I tried activating it from the app, but it says my phone (iPhone 13) isn’t compatible. I chatted with a customer service agent who confirmed it in fact is compatible and I should open a ticket...
Yesterday I switched to PM from chattr and had an issue today: while I have Data and can call anyone, nobody can call me. Also, I can't create a ticket without any reason. The button is just not active, and I checked three times that I filled in all ...
I started the transfer number process and it said had trouble and to contact support, please help!
Hello,Can I please have my koodo number ported? It won't let me finish activation until then. -Nate
Do any of the plans from Public work in Canada/Mexico and USA? I know one works in USA and Canada combined- no roaming costs- I am confused about plans that say Mexico- does that mean only calls/data and texts TO Mexico but not while IN Mexico?
I ordered my SIM card over 20 days ago and still haven’t received it. What should I do?
Hi, I was thinking to transfer over from Fido and currently have a fixed price.Is the international Black Friday deal of 23/m for 6GB a fixed price or does it change a year later?Is it for use in Canada, what is the difference between the Canada-US a...
Trying to change my subscription but when I try to...the $29 Black Friday promotion is not available for me... I can only see the 50GB CAN-USA-MEX ($35) Plan and higher plans.
I have had this plan for some time.. My new Umidigi G9 5G works just fine in Canada. Now that I am in Florida for 5 months. I find I cannot make a voice call. Texting does work. It has the new 5G chip in it but I have found out now that this phone d...
@CS_Agent my port in request is successful, but the number is active with public as well as my old provider... and I received email from PM to finish thr porting. What are the next steps?
Hi, I cannot open my account and have tried all avenues, need help to get into my account so I can activate it. thanks,
Hi, I am trying to subscribe and port my number over from koodoo and I get the above error
Hi, I need help with porting my number to Freedom Mobile, I started the process 15 hours ago and it's still not working.the port phone people tell me the # is inactive ,need to have this fixed ASAP to not lose my phone #. I'm not receiving the text m...
Phone no longer works, received a text saying “plan did not renew because we didn’t receive your payment”. But same valid credit card is on file and I’ve re-entered it to be sure
I am trying to update my credit card info as my previous credit card was blocked due to it being compromised. I tried several times to update the card info without success. Please assist because I am currently without service.
This is my plan. I just landed in Florida? I can use my phone and data without extra fees right?
hello, I am having trouble completing a new activation. Why do I need to download the App?
Hi, I've been receiving spam text messages from numbers I don't recognize from another province. How can I block and report them? I've tried the "report junk mail" button but one particular number is messaging me regularly now that's turned into a on...
Hi, it's been 14 hours since I started the transfer process for my mobile number. I have followed instructions to a T. Can someone help please.
