Need help transferring eSIM from iPhone 12 Pro Max to iPhone 17 Pro Max

[TobyLion]

Hey everyone,

I’m hoping someone here can help me out! I recently upgraded to an iPhone 17 Pro Max, and during setup, it’s asking me to scan a QR code from Public Mobile to activate my eSIM.

I had already converted my SIM on my iPhone 12 Pro Max to an eSIM successfully — everything’s been working fine. However, when I completed that conversion, I only received an invoice/payment confirmation from Public Mobile, not an actual QR code.

Since the iPhone 17 Pro Max only supports eSIM, the only activation options it gives me are:

1. Scanning a QR code from my carrier (which I don’t have), or
2. Transferring the eSIM directly from my existing iPhone 12 Pro Max (which I haven’t erased).

When I try the transfer option, I’m met with the screen shown in the attached screenshot.

I’ve already reached out to the CS agents, but haven’t received a reply in quite some time — so I figured I’d share here in case anyone else has gone through this and can offer advice.

Thanks so much in advance! 🙏

[jimms]

You'll need to install a new eSim on your new iPhone.

• Install the Public Mobile app on your new phone. Do not delete the existing eSim on your old phone, it needs to remain active.

• Sign in, go to Account → Purchase SIM card. Choose eSIM and follow “Install eSIM” instructions

• Review the order summary at checkout. If you are charged a replacement fee, you can request a refund from support after.

See https://www.publicmobile.ca/en/get-help/articles/esim-faqs#:~:text=Can%20I%20Transfer%20from%20eSIM%...