Transfer number issue with activation

[GloverKL]

My son put the physical SIM card he purchased into his phone and proceeded with the activation but did not select transfer number, he selected the new number option. To compete activation, Public Mobile keeps sending verification codes to the new number that is not activated so how do we resolve this and get his number transferred over.?

[GloverKL]

Thank you so much, that helped!

[softech · Accepted solution]

@GloverKL 

the new number should have been activated with the account and sim card.  Did he try the PM sim card in the phone?  Can the sim connects to Public Mobile network?

or you can message support and have them to first activate the sim card with the new number.  After that is activated, he can then login My Account and request porting.  Just request porting from Profile page > Transfer phone number on My Account

To contact support, Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

(Since it is a bit late tonight, they might not reply you until tomorrow morning)