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SMS from 611 stating I have used 95% of data

tamosius
Great Neighbour / Super Voisin

I have barely used data. I checked the account, I have used 0.1GB from 4GB. Why would I have received the SMS?

SMS stated:
"Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options."

My billing is rolling over to another period tonight. I got the usage for the previous month, and I used only <2GB out of 4GB available.

4 REPLIES 4

Krista7
Great Neighbour / Super Voisin

I got one last week and my wife just got one today so not fixed. Exact same situation, right when it rolls over, the text goes out. First world problems!

 

MadPsiNtst
Great Neighbour / Super Voisin

I received a similar text message at 12:59 am today claiming that I have used 95% of my data. My billing cycle just rolled over today. I used about 1.1 GB of my 60 GB plan last month, and so far have used only 0.1 GB today. 

Dunkman
Oracle
Oracle

@tamosius 

Several customers had similar texts.  Ignore the text. Likely a glitch and PM is aware and working on a fix. 

tamosius
Great Neighbour / Super Voisin

I just found similar complained,  but that was yesterday. I guess the issue isn't fixed?

 

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