transfer public mobile phone from one account to a new public mobile account

[DeanaTV_11]

Hi There, want to transfer an existing phone public mobile phone number. to a new public mobile account.  We lost control of the previous account.  How do we transfer the number to a new sim #.

Thanks

[BKNS27]

@DeanaTV_11 

You don’t need to open a new account with the new SIM.

All you have to do is to login to old account with the assistance of a CS_Agent help.

Then once in your account go to Account tab then click on Change Your SIM Card and enter the new SIM s/n.

Simple as that.

Dm a CS_Agent to help you login to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech]

@DeanaTV_11 

You cannot transfer number from one account to another, but PM CS agent can help you to gain access back to your old account 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there