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Calls cut off after about 10

Rosie85
Great Neighbour / Super Voisin
 
2 REPLIES 2

hairbag1
Mayor / Maire

@Rosie85 

it's been happening to me too. I'll call someone and after a few minutes...the line drops out. Sometimes comes back on sometimes no. I found if I go in to cell settings and manually select 3G instead of LTE or %G...the calling issue SEEMS to be cleared up. When I go back to LTE...line drops out again.

Chalupa_Batman
Mayor / Maire

Hello @Rosie85 

That was happening to me as well. You can reach out to a CS Agent using that little chat bubble below or...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

 

Chalupa_Batman_0-1712353221079.png

 

Ask that your network be reset on their end.

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