New Activation

[clevercook1251]

Hi trying to port my number from cityfone(zoomer wireless) but my account with them is on a seasonal hold so I cannot receive the sms to complete the safeid thing? I also provided the wrong IMEI number for my account with other provider so I need to fix that for the port to happen I believe. How can I speak to someone that can help?

[clevercook1251]

Thank you, however I was not able to have my cityfone account active as it was on a seasonal hold and when I returned I was unable to find the simcard for it. However a phonecall to the company was enough for them to confirm my account.  All is good now.   Thank you for your support. 

[Dunkman · Accepted solution]

@clevercook1251 

You cityfone account need to be active before you port over to Public mobile. 

Once your original account is active, then you can request a port again.  I will private message  you the Telus team porting team number.  Used only for porting issues.