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Activation error

Dev234
Great Neighbour / Super Voisin

i purchased a sim and tried to subscribe but my credit card was declining so i bought a top up voucher but theres no way to top up with it 

need to activate phone

1 REPLY 1

hTideGnow
Mayor / Maire

sorry @Dev234 , voucher cannot be used to activate account

Wait 24 hours and try to activate with credit card again.  Make sure you use Public Mobile app.   (if you already used app, uninstall the app first, reboot your phone and reinstall).  To avoid problem this time, use another email address to create a new account when subscribe on the app.  If possible, try a different credit ard

as to the voucher, keep it and you can use it for renewal.  Just load the voucher to your account after successful activation