Forbidden A1

[gerster1]

I'm trying to log in and every time I do it brings me to this page forbidden A1.

What can I do to log into my account.

[Dunkman]

@gerster1 

The rare customer will still have difficulties login into their account.  Have you tried a different device like a PC or labtop?  

You can submit a ticket via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sometimes, you might need to wait one hour in-between several attempts since your account gets locked out.  

If your due date is coming soon, you could purchase a payment voucher and load up the funds by dealing 611 on your phone.  Payment vouchers can be purchased in store (ie. Shoppers, Shell, Canadian Tire, etc) or online (recharge.com - service fee applies)

[gerster1]

Thanks for the quick reply. Service is working but I'm concerned because I haven't put in my credit card to do auto pay and I run my business off this phone number. 

I have tried everything you could think of where I went in incognito and I refreshed the page multiple times. Tried different browsers and everything. Nothing is working. Even when I try to click on the link to private message you, I don't know if I missed a step but it's not working properly. Is anybody able to access my account? I'm truly concerned. 

[hTideGnow]

HI @gerster1 

but is your service still working?

you can try using Incognito/private/secret mode on your browser to try again

or try using PM app

if you still unable to login , please ask support agent to help.

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[will13am]

@gerster1 , I get forbidden A1 from time to time on desktop chrome.  I hit refresh and the account has always been able to load for me.  Incognito mode will avoid this issue.  

[gerster1]

When I first signed up, all was good. Then I could not log in. I have tried resetting my password, I have tried on the app, different browsers, different computers.. NOTHING is working. 

When I try it on the app, it looks like it wants to log in, then goes back to to log in page. 

[Dunkman]

@gerster1 

Were you able to login before?

The website is finicky.  You can try to login first by clearing cache, incognito mode or a different web browser. You can also use a different device or the PM app itself.