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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I transfer my old phone number?

Anyone know how I transfer my existing Koodo phone number when the My Account Public Mobile service isn't working? I just tried signing up with a new Public Mobile sim card, but I don't want to put it in my phone yet until I get all the account detai...

need to redo my credit card inofrmation

Hey Public Mobile, really starting to hate your utter lack of service. I got a new CC and need to update the info. No way to log in and no codes ever sent for a password reset. Totally stuck without a phone.

Resolved! Call forwarding while roaming

I am going to the US tomorrow and if the website issues aren't resolved by the time I leave, I won't be able to purchase a roaming add on. I can manage with alternate data and free incoming texts, but I'm looking for a solution for phone calls. If i...

Resolved! Plan

How do i upgrade my plan to have more data

Account Reactivation

Hello, I have been in contact with the CS_Agent in private messages, and they have assured me that they are able to reactivate my account after my credit card expired after i send them my new credit card info. I wanted to check in the community that ...

fix your page

Can't log in my account

I can't log in my account since early this week. Show "This page is down or unavailable for maintenance“.

I don't know the 4 digit pin

I can't make a ticket because I don't know the 4 digit pin or the Account number or the Last payment made on the account all the info is on the login of the account that is down!!!!

Need assistance please

I purchased a cell phone October 18/22 and my money was withdrawn. As of Nov 4/22 I still don't have my cell in hand. How do I contact them asking for assistance? Thanks in advance.

When I am trying to log into public mobile account I am getting System Error message

I am not able to log in to my self serve public mobile account and I am getting System Error message. I need to complete my payment. 611 is not working on my phone. I wated to pay for

Pay overseas credit card

Hi, I have recently moved to Canada and have not yet got a Canadian issued card. Is there any chance I can please pay with my Australian issued credit card?

Services not working

Yesterday I discovered my data was not working. I checked my texts and calls and realised I couldn't send those either. After trying to log into my account, I discovered that I could not log into my account or reset my password. Nothing is working an...

611 not accepting my PIN

611 is not accepting my PINCustomer Service is non existent. 611 is not accpting my pin. This page is impossible to use.

System Down

The system was up this morning just in time so I could port a number out but its down again

Worried about account deactivation

Hello yesterday my account was suspended a I need to update my credit card info. From what I understand I am able to buy a voucher and can top up my plan without using a 4 digit pin. However I am worried about possible account deactivation, does anyo...

Account did not renew due to system error, cannot pay via 611 as it won't accept 4-digit code. help

Trying to reach someone with public mobile has been impossible. Can't submit ticket as everything says invalid, automatic payment did not go through and 611 is an unsuccessful option as it won't accept a 4-digit code. How else do I speak with someone...

SIMs not delivered

Hi; I order my SIM over a weekago - but they haven't arrive! David

Credit card

I have pre-loaded Visa card from MoGo.Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless. Why doesn't Public Mobile recognize a Visa card.

Website Down?

Hi I was wondering if anyone has a ETA when website will be back up? I need to register new sim card and make payment on my expired plan

Resolved! 15GB for $40

Hi, I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal. I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...

Wrong email address

Hello everyone, hoping you can help. In a rush to create a public mobile account I messed up my email. So trying to log in they ask to verify it is me and I didn't get an email. Finally duh I realized I had typed it in wrong. So I am unable to ev...

Resolved! Alternate way to update payment info while system is down

I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through. How can I update my payment info while the system is down?

lost my account log information

i was trying to up date my bank card on my online account and i forgot my email and password and not able to log in, is there away to obtain that information

611 support down and website ? Need support

Havent been able to call 611 for a couple weeks...It sends me a text to use the website login than sits there and silence. Anyone else getting that...And now with the website down I can't add more data or change my plan to one with more data ....I'm ...

Cannot log into My Account

Hi. Has PM started 2nd verification (i.e. text to phone with code). All my passwords are written down, so I know I have the correct info. I tried to log into "My Account" and received constant error messages. I changed my password, and had to enter...

Is it the login site down again in Friday

Good morning, Is it the log in site down again? Thank you

"System error. Please try again." when trying to log on. Alternate way to add US roaming add-on?

I am in the U.S. and used 95% of my roaming. I want to add some more roaming as I am here for a day still. However, whether on my phone (Android) or my computer (mac OS, Safari), when I enter my correct username and password on the public mobile log...

OLD number isn't activated

HiI need help, I was overseas and I didn't activate my account for past 6 months. I bought ew Public Mobile sim and would like to transfer my old number into this new sim please help. My account is deactivated and it doesn't log in neither sends an...

Can’t login

It will not let me log in to make a payment please help

having trouble signing in

Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this

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