Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently helped a friend change his and his wifes phone from Virgin mobile to Public mobile. Had no problem porting his phone number but having issues with his wifes account. Virgin never did sent a confirmation but we installed the Public Mobile ...
Trying to set up new account. Downloaded the app and signed up. Ordered the sim. Paid the first month charges. Sim arrived tonight. Tried to activate. Was charged again. Then my number was declared invalid. It is currently on Bell and has been on Sas...
I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.
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Hi want to change my plan.. what is better to do change now or upon renewal...is renewal date end of month? or end of bill payment period?
How can i talk to someone to change it
anyone had success in hearing back from a moderator in the past 48 hours?
I recently signed up for a new account, and I was trying to get my number transferred over. The system ended up double charging me, and I still have not been able to process the number transfer.Contacting support has been no avail, should I just ask ...
I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...
I recently got married and changed my last name. How do I update my profile and make this changes?
Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks
Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...
I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?
I'm a new customer. I should have received my SIM card since about one week. What should I do?
Tried to sign up but too frustrating. Payment was taken before completion and Iwould like that reimbursed.
I have not received the sim card but I have changed my mind and want to cancel.Can I do that and receive a refund ?
I am reaching out to report a persistent issue I am facing with my mobile service. Despite my phone showing that I have signal strength, I am unable to make or receive any calls. This problem has been ongoing and is causing significant inconvenience....
I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...
My bank in Romania sends me SMS to login into my account but I do not receive the SMS. Their support team said that Public Mobile might block the SMS. How this issue can be fixed?
Hi Everyone,My 60G 5G priced at 40$ a month plan is not showing at all on my cell phone network. I tried to search for it, yet not showing at all, either 4G or 5G? What should I do? How I can fix it ASAP?My cell phone is a Samsung A71. and it's brand...
Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've t...
Hello, My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!
Does public mobility have a contact number
HI I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks. On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.Can't they just use the money already in my account?...
How do I go about getting a new number? Thought that I can transfer my own number to public mobility but I can’t so I need to get a new number.
Transfer old public mobile account but it isn’t working because account is closed
Just got in Canada and took the bait to hire this boxing day deal from PM. Had to wait 1 week to get my sim card by mail and, now that arrived, service is not working. Wasted a lot of time to fix the issue but I can't receive calls or texts. After so...
