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[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 35 replies
  • 12 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

Resolved! hurricane Fiona

Hello,I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code  but obviously I'm getting no where on my own.

cm41 by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Resolved! 2GBFiona Bonus - where to claim it?

Hello from Halifax! I just received a bonus for an extra 2GB given may of us are down without wifi. I can't find out how to claim it. It says to claim it in My Accounts but I can't see where to do it. Any idea?

fleur by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Self Serve login

I am having difficulty logging in to self serve. I have three phones/accounts under three email addresses:(A) me++@gmail.comI was able to reset the password for (A) and login once but not again without resetting the p...

LesGrieve by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Can't get into my account

I've been trying to logon for months and get a 'system error' . Tried user and email address and no joy..tried community mail to CSagent...Useless, tried 611...Useless. So what now???

0074 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! How can I redeem the 2GB Fiona reward?

I recieved a text to claim a 2GB Fiona reward but can find the reward on the catalog. Any help on getting the reward or is a Scam message?

Kriz by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Resolved! Don’t know how to use promo code

Received promo code to help because of impact of Hurricane Fiona. ( 7 days no power no water no internet and still counting ) can’t redeem , say code is not valid 

martihopson by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Is this text from Public Mobile fake?

My Mom and I just got a suspicious text supposedly from Public Mobile. The number is 89362, and the text reads: "Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... https:...

Resolved! lost phone

Please be advice, I lost my phone and I like to suspend it for, Can you show me how? 

wongchoy by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Account

Can I talk to an agent.  Please 

Marty4 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! visa card

How do I update my Visa card when their is no human to talk to,as I can't active my cell?

moonflower by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Plan renewal date and time

Hi,My plan renews today but the new data is not yet available. Is it a time of the day when the plan renews? It is 8:00 am and I am still on the last month's data amount. It didn't refresh/renew.

bedn2000 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Port in my existing number

I activated and port in my cell number to Public Mobile last night and when I tried to call the number it said the number is not assigned.  But dialing out seems to be fine.

timo4chen by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 500 minutes add on

I have purchased 500 minutes international calls add on.  How to make international calls from my phone?

FH2 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Bought US unlimited talk and text and it didn’t work

I bought the 10 day unlimited talk and text and when I got to the US (Alaska, which it said was included) it didn’t work at all. I didn’t have internet so couldn’t even try to troubleshoot while on the trip. I’d like a refund but I don’t know how to ...

JillN by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

free call to Iran

Hello You may heard of news in Iran and people protesting. There is internet block in Iran. I would like to know if you activate the free call to Iran or not? All providers support Iranian to call their families in Iran. Would you mind activating pub...

pooyesh by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

can't receive calls

Judging by previous posts, it seems like it's a porting issue. Opened a ticket almost a week ago, still no response from Public. Made the request to port a month ago. Received a text from old provider 3 weeks ago that they received the request, to co...

DHTupperware by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Help

I would like to pay my plan ,but they send me a verification code on my old email account I don’t even have access with it, please I would like to give a new email account to pay may bill. Thank you.

Fedonie by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data limit reached - purchased add on data

Fiona storm related :  I've reached my normal data limit but yesterday purchased another 1 GB of data + have a 1GB data from a previous promo.  Does the add on data automatically kick in once I've reached my normal limit. I see my plan has rolled ove...

Annepater by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Ghost calls

My phone calls a number (778-580-4001) every day once or twice, duration 4-7 seconds but sometimes more, once for 51 sec. This does not appear on the list of outgoing calls on my phone; I just discovered it by going into my Public Mobile usage histor...

Nancy22 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Sim can't Register on network

I registered successfully through the activation process.But my public Mobile SIM will not register on the network now.It's been 3 hours and I inserted my old Kudo Sim and it still works.Can someone please tell me what I should do now?

andyHanmer by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! This should not be this hard to change plans.

I keep trying to change my plan from the $25.00 plan to the $40.00 plan. It took 40 from my account, but now shows me on the 25 dollar plan again. This is the second time this has happened. This is the problem when you can't talk to an agent.

Kcfan205 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Hurricane Fiona offers?

Is there anything go for the people that got effect by the huricane fiona like other companies are offering? 

Resolved! Hurricane Fiona

Hurricane Fiona affected, no power since Saturday night in Sydney, NS.Bell and Rogers have given their affected subscribers a little bit of free data to use as we are only surviving on data as with no power or internet, can’t get any work done.I woul...

rdulvy by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Activation message

Hello, i need help with activation. When my friend got activated public mobile card he got port message but he replied late and activation hasn't happened and money deducted from his account as well. What should he do?

Janimilan27 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data top up for hurricane Fiona?

I’m sure this has been asked already but I’m on my 7th night of no power due to Hurricane Fiona. Has anyone seen an update issued from Public (or maybe through Telus?) about helping subscribers with data top-ups?

Mamo3 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! payment

How can I update my credit card info to pay for a suspended line? 

Enver by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Samsung S10e missing the Mobile Data icon

I don't have a Mobile Data icon on my S10e. The same with another person I know on a S10 whom is also on Public Mobile. Curious if this would be a Public Mobile thing? A few posts online seem to point to a carrier based issue? There are apps that ena...

dafou555 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos
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