Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Add the in-law switch from Virgin to public and the referral code. That I was given came up air referral code. How do I get my credits for these 2 activations I had done.
If anyone has a answer it would be great, but first let me run down what I have done over the past 3 weeks to try to get it to work.My phone is a Samsung galaxy note 20. It is on the Lte network, I have tried automatically to connect, but no luck. I ...
Hi I just transferred from Telus to Telus public mobile. I changed providers and now all my group texts are no longer working. I use them for work purposes so you can imagine the complications
I’ve seen subscribers being directed to dial *611 for various reasons.I tried calling *611 three times today to see how it works and only got total silence on the other end. It didn’t even seem like it connected to anything. Each time I called it, I ...
I entered the wrong IMEI when changing to PM from Koodo. App is frozen on step 6. I can navigate to ‘my account through website, but unable to find button that allows me to go back and edit or modify the IMEI associated with my SIM
Hello I require help to activate before my freedom mobile plan renews I sent in a ticket yesterday but no one has replied.says “eSIM not installed”- tried on 2 iPhones and 1 android, same message- tried new number option and transfer number option, s...
I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed
After almost 2 weeks of using your product I found out that I am also charged by my regular provider in Canada for a daily roaming fee. Someone told me to turn off my primary number in setting so I did that but now your service won't work outside of ...
I read on my profile that I am activated from March 24 but am not able to send or receive texts or make or receive calls. I did transfer my mobile number from previous supplier and that is listed on my profile. Am I missing something? I really need t...
Currently on $25 for 1GB for 30days plan where I use vouchers to top up my account. If I switch to @29 for $20gb plan is it still for 30days and I can use vouchers to top up my account, or is this a 90 day plan. Thanks for your help.
My god! Sent message to CS agent yesterday and this morning again, but received no reply at all!Paid subscription last weekend and chose eSIM, but later was told by its agent that they actually has no eSIM service. So ordered physical SIM and receive...
IT IS SO HARD TO GET ANY PROPER HELP HERE. MY ACCOUNT RENEWED YESTERDAY AND IT SAYS I HAVE NO CALL TIME LEFT. WHAT THE HELL IS GOING ON???? THIS IS AFFECTING MY WORK!!!!!!!! AND I CANNOT GET ANY HELP OR CREATE A TICKET BECAUSE THIS SUPPORT SERVICE ...
I was trying to transfer to another provider but my mobile doesn't work with it. When I tried to keep my existing provider (Public Mobile), my line was already deactivated. What should I do to continue my service with Public?
Hi, I am not tech savvy and need to switch my provider from Bell to Public Mobile.I do not want any disruption in service and my Bell billing for the month ends on April 11th.How do I do it so that there is no disruption in service and I am not payin...
Good morning,I am not able to update my payment information. The address and postal code on my account is not the correct one and I have a new credit card with a different postal code. I cannot update my address or my credit card because the postal c...
Hello, from Public Mobile, I received a msg:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the...
I need help asap! I tried to port my number over to another provider but because my plan with PM ended on the same day I didn’t receive any text with instructions. I’m wondering if anyone knows how to go about this? thanks
I have an iPhone 13, running iOS 17.3.1. For the past week, I have been unable to listen to voice messages that have been left. On the screen it shows 3 messages (red bubble showing 3), but when I call voice mail it says “you have no messages “. I kn...
My phone was stolen and I haven’t been able to log into my account. Do you know if my PM account may be locked because the phone was reported as lost/stolen? I’ve been messaging with customer support for days now and still cant log in. Whenever I try...
Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...
I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...
I have a Samsung Galaxy S20FE 5G that I just switched over to PM on a 5 G plan. I am no longer able to connect to 5G. I go into my mobile connections and the 5G option isn't there anymore. It used to be and with my previous provider, it all worked ...
