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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account login

I have a second account I cant log in to

$35 3G Plan

Hello All, A month ago I signed on to the $35 3G Plan. This was set up that you received 2.5Gb of data and an additional 0.5Gb if you went on auto-pay. There was also 2Gb Bonus data a month added as long as the account was active. Needless to say, a...

Resolved! Pwd reset failure

I was charged twice for an add-on a few weeks ago and requested CIBC Costco to ask Public Mobile for a refund of the duplicate charge. Btw, my account is topped up automatically every month.why would Telus deactivate my account for no reason?Getting ...

Changing plan - pay only the difference?

I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month. I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I nee...

Data add on

I added more data to my plan but it has t showed up in my account

I keep getting g asked to verify my login

Why do I keep getting asked to verify my account every time I go to login,

CANNOT SUSPEND MY ACCOUNT!!!! (Using Lost/Stolen)

How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...

Trouble signing in and topping up my two other accounts

I have 3 SIMS/accounts in total but I’m unable to sign in and top up 2 of them as the email addresses are not being recognized (so can’t reset password)

data problem

I can't use my data.when I checked my account,i found my plan is changed.my plan is $25 (with 1G data) ,but on my account there isn't any data in my plan.that's why I can't use any .I'm sure thatyour system has got problem.It's my second time that my...

Resolved! SIM card not working

My phone stopped working a week ago. The phone itself works, but I can’t send or receive texts or calls and can’t access data. Swapped the SIM card with my moms and hers worked fine in mine but mine didn’t work in hers, so I believe the SIM card is b...

Resolved! Pwd reset inability

I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd. same error message. unable to call from my cell phone unable to receive calls or text messages *611 does not workAbsolutely frustr...

I activate two accounts and one of the accounts never worked

I activate Two accounts and one of the accounts never worked after responding to the text message with a yes.

Resolved! eSim

Does public mobile offers eSim?

Loss of Rewards using Lost/Stolen glitch

@J_PM and the rest of the community.... I am gobsmacked that I am posting about this again after getting a resolution over two years ago but I have had some resistance over that time period getting rewards applied for the bf who has lost, found, lost...

Resolved! Credit card

How on the world do u change ur credit card when it has expired n u get a new card. My phone is disconnected cause this thing won't let me change my card.. It's slower then death n takes forever to load. It's super annoying.I need my phone yet I c...

Resolved! Plan not working, can't log into account, can't submit a ticket

Suddelly my plan is not working, each time I try to make a call I get a message "sorry we can't complete your call." I also can't log into my account as it says the password is wrong, I try changing it but it says "sorry there was an error resetting ...

Resolved! Determining area code before signing up

I am considering joining Public Mobile as a new customer. I have a new phone. I live in Qualicum Beach, BC on Vancouver Island. I will need a new phone number Is there a way to determine before signing up what area code will be available? I would p...

Two-Factor Authentication Feature Request/Suggestion

It's great they've added two-factor authentication (although only via SMS & email from what I can tell, not a dedicated Authentication key). However, it's incredibly frustrating using desktop to sign-in, and then choosing email, only to not be able t...

Resolved! Emails not transferred to new phone

I had an old phone Samsung S8+ and just got a new phone Samsung A53.My phone company Fongo, VOI, will not be providing services after July 2022. We have a phone number for our land line for the past 35 years so I wanted to keep that number. So I wa...

Resolved! Account is locked

Unable to login.

Resolved! browse chrome from mobile not work

i saw say about browse in private when i using an incognitoit's working. why,there a mistake from last week

Resolved! PIN number

I need my PIN number to port out of Public mobile. How would I go about resetting this, as I don't remember what it is.

Accès à mon compte

Text image not downloading

I have been having problems lately downloading text that are images. I have my mobile data on as I found previously that WiFi wouldn't download them. My phone is a Moto E4 if that helps. Any solutions? I have cleared cache already.

activating sim card

Resolved! I want to convert to Public

Few questions: How do we switch to Public while maintaining our current numbers? Is there a brick and mortar store we can visit or is everything purchased on line?

Resolved! Register account

I am trying to register my account. Please send me instructions on how to do this.

Resolved! How can I do online sim swap for public mobile

Hi,I lost my sim card two days ago, so I do need to swap the sim into a new sim chip. How can I able to do that. I am looking for your help guys. Thanks. Regards, John

Resolved! I need my account number

I need my account number how can I get it I dont remember what email I choose

Resolved! getting cell phone up and running

i have a SIM card from Public #89122 xxxxxxxxxxx and have tried to register for a plan ($15) using my Visa card, but it failed; don't know why; what can i do now?

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