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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 87 replies
  • 8 Bravos

Resolved! Missing Promo Data

I activated new service and had sumitted my email to receive the advertised 5GB of extra data.When I log into my account it only shows that I have 500mb plus and additional 500mb. How do I get the promo data added? 

Lucashart09 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Suddenly SIM card doesn't work (Not on Registered Network)

Hi all, I've had my Samsung S10e on Public Mobile for well over a year.Last night, my phone suddenly dropped off the network (it was working right up until that moment, as I was in a text conversation). Didn't think anything of it until I tried to ma...

Daiheadjai by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! First month free not rewarded

I got a new plan ($40/month) on boxing day from a mobile store and was told my first month would be free. The worker told me my first payment would be on the 25th of February. However, when I log into my account, it shows I will have to pay $40 on th...

Shamirza by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Koodo #port

I am having the same issue as the previous poster. Trying to port 3 numbers from Koodo since yesterday. I have tried all the recommendations to no avail. Submitted several tickets and I also called the port team and was told that Koodo has not receiv...

Momphone by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Bonus data not available

I have a plan with 2g data with 1 g bonus. This is shown on my plan page, but my plan. Was just automatically paid last night and the 1g bonus data is not listed on my data usage page. Do I actually have the extra data or not?

Rsamson by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Self serve down

Is anyone else getting the white screen when you click on my account.... I'm in Ontario... 

132123baby by Good Citizen / Bon Citoyen
  • 27 replies
  • 0 Bravos

Self Serve Is Down

Hi, Is self serve down at the moment for everyone? Was working just fine yesterday. Tried accessing on my phone and thought maybe it's just phone-related. But then tried 3 different browsers on my Mac and still the same. All I see is just the white s...

Metalheart by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Does incoming calls minutes get counted in the plan?

hi everyone,  I'm using the $15 plan which gives me 100 minutes canada-wide calls. I found that incoming calls also get counted in the 100 minutes, is that true? could anyone tell me how much I should pay for minutes I exceeded outside of the 100 min...

Lunagan by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Special offer

I thought I would check in before I reactivated my account and I happened to find this in my spam folder. I don't quite understand why it ended up in there when all the other emails are in my inbox. I did'nt even notice it was there last time i check...

prairiedogbob by Great Citizen / Super Citoyen
  • 5 replies
  • 3 Bravos

Resolved! Payment issue

I have had payment issues the last few months with my credit card on file.  It is not a problem with the credit card company.  I have tried other credit cards and they don't work either.  Now, I get the error message: Unable to Process TransactionSor...

zkanji by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Phone Compatibility

Is iphone xr compatible with public mobile? i already purchased a sim card so what do i do if my phone is not compatible?

evaaaambk by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Available funds

I have always had $5 in available funds but this month it shows $0 available funds.  Payment went thru Dec 30 for $30 ($35-5) but now it still shows I owe $35 Jan 30. What happened to my available funds $2 for autopay, $2 for referrals and $1 for bei...

tracey23 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! autopay

My next payment is due to be payed before 17th of January  but autopay says it will pay on the 17th which is a day after my payment is due.Why can't autopay take the payment prior to the due date?I know I can make a prepayment before the due date but...

Buzzard by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Activate Data Problem/Please help

I have an iPhone 6. I am unable to activate my data plan following the instructions. In the settings under cellular data network, I have only APN and username and password and not the other settings listed in the instructions. When I turn on data it ...

Nicole88 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Boxing Day offer activation - how long does it take?

The offer reads: "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans." I just activated my SIM card but only seeing the $25 plan I selected, no sign of free 1 month service or the free 5GB of data....

urbancoyote by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

4 days and still no service

I activated my SIM card 4 days ago. There was a glitch on the final page of my activation and it has affected my account and service. I private messaged the Moderator Team since I am unable to login or verify my account therefore I can't submit a tic...

Keer_ah by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! sim card

How to activate a sim card that may have been activated when trying to sign up but form never finalized  

Langdon by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Suddenly can't send texts

Posting for husband as he's new to PM: Switched to PM a few weeks ago. Everything has been working fine. Suddenly unable to send texts. I can receive texts. Phone calls are working fine. I'm sending texts but people are not receiving them. Wife also ...

ETusesPublic by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos