Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have purchased a voucher to make a payment on MY ACCOUNT.The account payment section does not provide any means for a voucher payment.I called *611 twelve times. There is no provision at all to make a payment by way of voucher or credit card. It ...
Had not received any rewards points since signed up in September 2023. Please investigate! Thanks
The code was showing applied (just the code, not credit) in checkout during sign-up, I even tried using multiple codes for the $10 to show up from reputable sources, and it was logged, but no credit. after frustration just paid. Also, the $40 plan w...
Is there anyone in the Community with a OnePlus 11 5G?
System says incorrect email. But its not
Hello.I helped my wife to activate her phone from Fido to PM 4 month ago.She had ported her number successfully thanks to the help from this community and everything has been working out with the fact that she hasn't tried to log in her account onlin...
I have a pixel 6a it worked fine for several months. Then the Data Connection became intermittent. Works great some days. No connection at all at other times.I've tried: - Rebooting the phone.- resetting network settings- 2G not allowed- Prefer ...
I have had this sim card for a few years, and all of a sudden I have no service and it says no sim. I have done a system reset and restarted the phone. PLEASE HELP!!!
how to use a pre paid
im trying to order a sim and plan, when I get to the part where I enter my mailing address it says I don't exist... and won't let me proceed.
Site re app does not accept the verification code to start a new account.
I entered an old phone number from freedom mobile but I cancelled the account years ago, and pulled the account number off of old invoice.I phoned my old number and I see that it’s active with someone else.i’m going to need a new phone number, but it...
I am trying to activate my account and it said it can not activate the esim. It's "searching" but I got the message that it didn't work.
Hello, I need help with finding/downloading invoices for our payments in 2023 for tax purposes.Regards,
Why oh why oh why does nothing ever work when I try to use the Public Mobile website? I have to attempt to login multiple times before it will work and then whey I go to change my payment information it says this service is unavailable or something l...
I have a new 4G subscription and my iPhone SE 2nd gen is stuck on 3G. How do I setup my iPhone to access my 4G subscription.
Hi, I was wondering if I can request to see if a specific phone number is available to switch to? I went to change phone number and it just gives random numbers avaliable. Can I contact support to see if they can search to see if the number is availa...
Hi,My phone was stolen while traveling in Brazil, and I am trying to log in to my Apple ID account. But I don't have my Apple ID gmail on my computer, and in order to login to that gmail, Google sends a verification code to my previous phone #. The p...
Just created a new account on Friday, February 2nd. It worked fine Friday evening and yesterday. Today the account is paused and when I logged in it tells me the billing cycle was January 3rd to February 2nd. And is asking me to pay again. I am te...
I install my esim on iphone 11but its still no servicei’ve reset network and reboot my device, but its still no service
I am looking to start a new account and I want a specific phone number I have used in the past through public mobile. I have called the number and it says it is not in service. How would I go about doing this? Do I need a sim sent to me first, i have...
I have ordered iphone 15 pro and it uses eSim, currently I am using android phone with physical Sim card, can someone tell me what the procedure I need to do , do I have to order the eSim card under my account ? but I tried to do this and it says my ...
Need help from Public mobile agents, I switched 3 weeks and am still on a tempotary phoen number after trying twice to transfer my old phone number. Am i permanently on this new phone number now, since im assuming freedom closed my account? Please h...
Been talking to an agent. Is it normal that they need : a picture of a government issued ID, a picture of my credit card, A picture of a document with my address and something called BAN. I'm not comfortable with giving out all that
I have purchased US Roaming many times. This time when I go in an make my selection, and pay with available funds, it tells me that my purchase is complete after buying 15 days.But on the Overview it shows that I have 0/15 days left. And so it didn't...
Why is my payment not being processed?I am having nothing but trouble with the Public Mobile app and website. The pages take forever to load, if they load. I always get page not responsive. This is terrible customer service.
Hello There, My friend cannot login using EverSafeID because OTP is triggered to wrong phone number. It's odd. He cannot submit any ticket as well because he cannot login. Need help in this scenario. Thank you!
