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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27934 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39958 Views
  • 185 replies
  • 29 Bravos

Resolved! Renewal of US Talk Text and Data Roaming

I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

Rusty2 by Good Citizen / Bon Citoyen
  • 1355 Views
  • 13 replies
  • 0 Bravos

Resolved! Shared Account?

Are shared accounts an option? Ex. With spouse?

Badcock by Great Neighbour / Super Voisin
  • 623 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

DHSmith1000 by Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 0 Bravos

Resolved! Change account email

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address. ThanksGina Breaks

GinaLynn by Great Neighbour / Super Voisin
  • 475 Views
  • 3 replies
  • 0 Bravos

0 data

I have just topped up with a 15$ payment but data usage is still at 0

Heyman5 by Good Citizen / Bon Citoyen
  • 961 Views
  • 12 replies
  • 0 Bravos

Change e-mail

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

John491 by Great Neighbour / Super Voisin
  • 390 Views
  • 4 replies
  • 0 Bravos

Resolved! trouble with US roaming/talk/text service

Can I get my money back for a USA add on that didn't work?  The first one purchased worked but the 2nd one did not.  Was within the guidelines, did all the fixes that were suggested but nothing helped.

CD66 by Great Neighbour / Super Voisin
  • 573 Views
  • 3 replies
  • 1 Bravos

Resolved! No inbound calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

patches1 by Good Citizen / Bon Citoyen
  • 1326 Views
  • 13 replies
  • 0 Bravos

Resolved! Text from 611 saying card declined

Hello, I received texts saying: (2/2) If card is still declined, please contact us using our 24/7 virtual assistant publicmobile.ca.chatbot. Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, ...

norwal by Good Citizen / Bon Citoyen
  • 1319 Views
  • 16 replies
  • 0 Bravos

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Rina by Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now 

Georgia07 by Good Citizen / Bon Citoyen
  • 845 Views
  • 9 replies
  • 0 Bravos

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Kyle123 by Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

Resolved! New activation not working

Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?

Redline22 by Great Neighbour / Super Voisin
  • 753 Views
  • 6 replies
  • 0 Bravos

Resolved! No inbound calls

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network? thank you

Estherj by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 0 Bravos

Resolved! New Account

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...

swisscheese by Great Neighbour / Super Voisin
  • 821 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing SIM #

Hey y'all, Everytime I try changing my SIM # under my account and submit the new #, it doesn't update it. I've tried at least 10x. HELP!

Chelloello_ by Good Citizen / Bon Citoyen
  • 1056 Views
  • 11 replies
  • 1 Bravos

account

I'm trying to get into my account to change payment option and it ask to send code to my email which I do not receive.

Resolved! No service - CUSTOMER SERVICE REQUESTED

My account is suspended because of a payment issue (even though I have auto-pay set up). But every time I try to make a direct payment I get an error message. And then I get a 404 number whenever I try to get create a ticket for customer service help...

bruster84 by Great Neighbour / Super Voisin
  • 753 Views
  • 6 replies
  • 0 Bravos

Resolved! Data

I have been with public mobile for number of years now and last two billing cycles I went over on data this is the only time I ever did with being with public M. I see that the data usage is past 12 pm and I k ow that this is not right because I don’...

Daisy9 by Good Citizen / Bon Citoyen
  • 667 Views
  • 7 replies
  • 0 Bravos

Resolved! Being charged for a number that is inactive??

I have tried to resolve this. A phone was lost. Number number assigned to the new phone and Sim. I am being charged for the old number still. How do i shut down the old number so I am not being charged . That is a New number assigned. Apologies

carolm1 by Great Neighbour / Super Voisin
  • 1161 Views
  • 16 replies
  • 0 Bravos

Resolved! SIM card not arriving

I ordered my SIM card in January 8th and it still hasn't arrived. I cannot submit a ticket or anything I cannot reach anyone at the customer centre or track my shipment. What should I do?

choig9622 by Great Neighbour / Super Voisin
  • 581 Views
  • 4 replies
  • 0 Bravos
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