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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next

Resolved! Apple Watch

Hi,I see this question answered many times, but I do not know how do I access the answers.I presently have my public mobile Sim in my iPhone. I am considering an Apple Watch. Can I get data from public mobile to support my Apple Watch being away from...

Resolved! Refer a Friend Reward

In December of 2022 I refered my husband to public mobile. I have searched my account but to date I have not been given credit for referring him. How long does this take? Also on my husband's account he does not show any rewards. He should get a 10.0...

Resolved! Data plan change

Does anyone know how long it takes for it to take into affect one or two days maybe?thank you

Resolved! Re: Missing thread: Reactivate an account

Do you need to register and select a unique username that is different from your current account

Resolved! Many trackers monitoring this PM forum. Unsafe??

I do clear my cache/history very frequently but trackers keep on tracking --- My Safari security settings keep on reporting many trackers every time I log on to this forum.Just a few minutes ago I checked several of web sites I visit.--PM Community, ...

Resolved! Suspended Account

My Payment was due today and I updated my payment info but it suspended me. I need Public to take my payment

Resolved! Unable to use mobile data.

I am unable to use mobile data. My account is active and there is lots of data available.I got a notification on my phone saying "sign in to the Public Mobile Network" and then when I clicked on it it said "You cannot access the web for one of the f...

Phone call text working BUT DATA NOT WORKING

Hi, I was with Koodo, and changed to public mobile. I put public mobile SIM card, and changed the proper apn settings but my data is still not working. I also liked reset network and still did not work. Also on access point names I tried edit teth...

3G $25 plan data limit

in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

Resolved! My Add-on is incorrect

I added a second US Talk-TXT- 3gb data add-on to my account on Feb. 1st for $30, however the system is showing ONLY a 3 GB Data Add-on for $25... which is not even a listed add-on. What happened to my Talk-Txt portion? Please fix this as it goofed us...

Resolved! 15GB $40 promo available to existing accounts?

I don't see a way to switch to the lunar new year promo - looking into it, I suspect it's only available to new accounts. Is this the case? If so, that's.... Disappointing. One of the reasons I joined PM years ago was because of this kind of flexibil...

Resolved! phone-access via fiberoptics

where I live I have no access to the cell-network. I have been told I could access the cell-network via my fiberoptics connection....Is that so and if how do I do that?

Resolved! No signal at all.

I just activeted my service yesterday, no signal since the activation. I have a oneplus 6t, and dual sim.

Data usage may not be accurate

It seems like everytime I check my data usage through my account it doesn't change much even though I'm sure I've used my mobile data instead of on my WiFi. I even turned on my mobile Hotspot and paired my VR HEADSET to the connection and did multipl...

Resolved! payment processing issue

I have pre-authorized payments, but my account was suspended because "we tried to process your Autopay renewal but something went wrong". I called my bank, and my card is still working. I tried switching my card, but it won't process any payment, o...

Resolved! Rewards minused from totals not applied to bill, why not?

I had 32. .. credits i selected use 15 and the amount 15 was minused from my credit balance but it did not get applied to my bill so when I paid my bill, my bank was charged the full amount without the credit of $15 being applied. My reward balance i...

Resolved! Upsetting

I have a assurance wireless government phone. It went completely out. So I transferred my SIM Card to a different phone that is unlocked. I completed what I needed to do. Yet I'm unable to make any calls. The Mobile Data is on, but it's not connectin...

Resolved! Purchase of pre-owned phone

If I order a phone online, can I have it delivered to the closest Kudo/Telus store to me? I ordered a sim card 2 weeks ago and it's yet to be delivered to me. I do not want it to be the same case if I order a phone.

Resolved! New sim

I need to add new sim to my account I need the link to message customer service agent

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

I bought new sim card and 30 dollars worth at walmart and wont work trying to call you guys but cant get a number to do so i need to know what to do or i will be very very upset and what i will have to do will not be good please help me i paid for to...

How to change sim number

My account is active but lost previous sim so I brought new sim but cannot change the sim number in account profile settings

Resolved! Unable to get the verification code to my email or SMS

I got a notification from my credit card company of a small charge from Public Mobile, which didn't match my monthly amount. My account had been SIM-jacked before so I wanted to login and check.Now I've never had an issue getting SMS codes sent to me...

new paln for family

wanting to get a phone number and plan for my son under my account. he has his own phone. We are looking at the $15 month plan. was wondering if there is unlimited incoming calls are included? Koodo has the same $15 a month plan, but with incoming un...

Resolved! I plan to port from lucky mobile using the same number

Is it possible I retain my lucky mobile sim and number and sign up with public mobile?

Resolved! How can I port my number to Koodoo when my phone service is suspended

As in title, phone service suspended because no funds. I purposely let funds run out so I could switch to Koodoo. Koodoo advised I require PM service to port my number, as PM will send me a text confirming I agree. The issue, is that I have no funds ...

Resolved! Bill is higher than what was promised

My account is suspended, I went to try and pay my bill and it is more than I had signed up for. I should have a $20 off voucher for the next 15 months and its not reflecting it in system and charging me full amount. I just signed up last month and it...

question

how come I cannot use data when I am outside on my accountit shows that Data Usage250 MB at 3G speed0.00 MB used

Resolved! phone says no SIM card

I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

Resolved! Apple Watch

Resolved! Refer a Friend Reward

Resolved! Data plan change

Resolved! Re: Missing thread: Reactivate an account

Resolved! Many trackers monitoring this PM forum. Unsafe??

Resolved! Suspended Account

Resolved! Unable to use mobile data.

Phone call text working BUT DATA NOT WORKING

3G $25 plan data limit

Resolved! My Add-on is incorrect

Resolved! 15GB $40 promo available to existing accounts?

Resolved! phone-access via fiberoptics

Resolved! No signal at all.

Data usage may not be accurate

Resolved! payment processing issue

Resolved! Rewards minused from totals not applied to bill, why not?

Resolved! Upsetting

Resolved! Purchase of pre-owned phone

Resolved! New sim

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

How to change sim number

Resolved! Unable to get the verification code to my email or SMS

new paln for family

Resolved! I plan to port from lucky mobile using the same number

Resolved! How can I port my number to Koodoo when my phone service is suspended

Resolved! Bill is higher than what was promised

question

question

Resolved! phone says no SIM card

My questions marked as SPAM

Customer Service

eSIM with Family Accounts

No phone calls

Postal Strike Sim Delivery ?