240 GB rewards

[NourChe]

I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.

Today I am surprised to see they are not there anymore...

Did anyone have the same issue?

[Meow]

If you change your plan loyalty bonus is removed

[motherbean]

if you change your phone plan to a cheaper one, then the promo will disappear. Otherwise you should submit a ticket to resolve the issue if it is not showing on your account

[hTideGnow]

Hi @NourChe 

did you downgrade your plan?  if so, it will be removed as saidin the FAQ of the announcement

if you didn't downgrade, check again using Incognito/private/secret mode on your browser. Or check if agent if you still have question.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437