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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15506 Views
  • 119 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26621 Views
  • 184 replies
  • 26 Bravos

Resolved! Payment

Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes m...

beaton22 by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

Cannot receive or send phone calls

Hello, it has been about a week and I have not been able to receive or send calls on my device. I have tried everything including a phone reset with no success.  I would like this resolved as soon as possible.Thank you    

Kzdyb by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer a friend $25 October 2022

Hi,I received an SMS from Public Mobile with a refer a friend $25 offer ending 30th September 2022. Does anyone know if that offer has been extended to October 2022?

slopezj by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

Resolved! Keeping plan but not using sim

I am going overseas for 5 months and want to keep my plan and number. I will continue paying the plan cost but the sim card will not be in my phone, as I will have a local sim for the county I am travelling to. If I keep paying for my plan but the si...

seh by Great Neighbour / Super Voisin
  • 303 Views
  • 3 replies
  • 0 Bravos

Resolved! Don't see Fiona 2GB and usage displayed is wrong

I believe I was successful in adding the Fiona hurricane code, but do not see it in my add-ons. Also, my new month started on the 1st, but it indicated I used a gig of data already, which is not true as I checked usage.Things seems messed up I cannot...

Mvriends by Great Neighbour / Super Voisin
  • 382 Views
  • 3 replies
  • 0 Bravos

Resolved! My account is on AutoPay, but received a Suspended notification

Good Morning, I logged into my account this morning with a notification that the account was suspended. I checked my payment history and and currently up to date with all of my payments as I am on on Auto-Pay. I did click on the "reactivate my accoun...

NicoleTNS by Great Neighbour / Super Voisin
  • 445 Views
  • 5 replies
  • 0 Bravos

Resolved! US Roaming package not showing up under 'My Account'

I purchased a US Roaming Talk, Text, and Data Add-On on Sep 30th. During the purchase process the browser session hung and never confirmed completion of the purchase. I re-pressed the button to make the purchase (I know I shouldn't do that but a long...

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CadenceK by Good Citizen / Bon Citoyen
  • 3590 Views
  • 13 replies
  • 0 Bravos

Resolved! Fiona

I received a message saying people affected by fiona would receive 2GB, but i didn’t get them. What do i do? Is it a scam?

MariaMath by Good Citizen / Bon Citoyen
  • 308 Views
  • 3 replies
  • 0 Bravos

My phone is stolen want to black list it pls help

My phone redmi note 3 Grey color has been stolen. And the imei is 861xxxxxxxxxxxx. I want to have it blocked so no one could use it for wrong reasons. Kindly help. I have my original bill which I can present Thank you Edit by Dunkman: removed persona...

Minutes

My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?

coca by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Did not get add on

I purchased a US talk and text add on. I have receipt and can tell from my online bank statement that the purchase went through but I do not have the add on when I look on my public mobile account and can not text or call How Can I get this fixed? Is...

rlid by Great Neighbour / Super Voisin
  • 471 Views
  • 11 replies
  • 0 Bravos

Fiona help

Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotion...

Sarakel by Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

Payment

your system will not accept my cibc visa, my prime credit card. What exactly is the problem?   

lmohan by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Cancel service

My husband passed away back in June. I need to cancel his phone but don’t have the email or password. What do i do?

Bonnienewman by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

Resolved! signing in

i am not able to sign in with my email because when the person made the account for me they spelt my last name wrong and i need to get the verification code from that email but i do not have it. not sure how to change my email to my actual one

kennedybrawn by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

New 2GB "4G" Plan

I noticed this in my account and checked the plans page and this appears to be a new 2 GB "4G" plan for $37.50. am I behind the times or when did this show up?  

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Resolved! PUK Number

Could one of the moderators kindly give me the PUK number so I can unlock my SIM? Thanks in advance.

LazyTurtle by Great Neighbour / Super Voisin
  • 265 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot my email account

Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help? 

Nathaniel1982 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Why do I have to login twice each time?

When I initially log in I am taken back to the log in screen and have enter my username/password again.  When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?

markmac9999 by Good Citizen / Bon Citoyen
  • 249 Views
  • 3 replies
  • 0 Bravos

credit card charged with no account activation

This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...

VanFitz17 by Good Citizen / Bon Citoyen
  • 1631 Views
  • 26 replies
  • 0 Bravos

Resolved! Data speed is very slow

Hi,I checked the speed test on fast.com data is very slow 560 kbps my plan is $55 but 4Gb not able to use can any one help this issue  

Resolved! Service, billing

     September 1st I upgraded to the 10 gig plan for $50 I got Billed $57.00  October the 1st I got bills $57 for my 10 gig plan My usual renewal date for my previous plan was October the 2nd Today I got build $40 from 25 cents 5 cents for my previou...

ChrisB78 by Great Neighbour / Super Voisin
  • 305 Views
  • 1 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2

Hello, I see this flip phone for sale on PM site but it doesn't mention that it has Bluetooth and is also 4G compatible. It was mentioned on the Best Buy site that it was?  Can anyone verify this. I'm thinking all Cympal 2's are the same? Thank you. 

cagreen by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 0 Bravos

Data use

I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...

revscott by Great Neighbour / Super Voisin
  • 321 Views
  • 3 replies
  • 0 Bravos

1GB of usage promo and data add-ons

Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...

orta by Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos
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