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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Cs_agent

I wanted to transfer my phone number from Zoomer wireless to PM, chose Cityfone as current provided, but all I received was a mess

Using card activation

Hi i had opened a line on Boxing Day and did not properly activated. SIM card has been picked up. Going to call virgin in 5 minutes. Could you please proceed the transfer? thanks, inha

hawaii

Will my one time bonus 500 minutes phone time work in california and hawaii?

Cs_agent

Resolved! Spam Calls - Possible to avoid filling voicemail?

Is there any way to auto hang-up or avoid spam calls overflowing voicemail? Is there any way to get through voicemails faster, i.e. stop hearing the whole number read out before each message? I have a Pixel 6 if that matters.Thanks!

Resolved! transferring phone number from rogers to PM

Hello, Customer support agent, I have trouble transferring my rogers phone number to PM. I replied "yes" to the Rogers msg, approved request of transferring wireless number to PM within 90 min of receiving the msg. But nothing is happening after that...

Resolved! Please request to change to $24 4gb plan

@CS_AgentHello, I'm currently on the $25 1gb 3g plan and I would kindly like to request to change to the $24 4gb 4g plan. I would also like to keep all the legacy credits I have accumulated, as well please. Please let me know if this is possible. Tha...

Sim card

I haven't received my sim card and it has been also 3 weeks past date it should have arrived.

Rewards

Are there points awarded for auto pay

Old number doesn’t work after porting

Hello I transferred my old phone number to public mobile while it was still active, I also received the sms for transfer approval and I replied yes to it, it has been a 2 weeks and the number is still not working. I am unable to send or receive messa...

Resolved! US roaming add-on with data

Is it possible to purchase add-ons with your own money? I currently don't have enough reward points and would like to get a US roaming add-on with data. If so, how does one go around to doing that? Thanks!

Resolved! Transfer number from prepaid koodo

Hello everyone!I sent a ticket a couple of days ago through CSA, tell me how to find out what the status is? I would like to keep my old number and switch completely to PM services.Best regards, Tony.

US Roaming and Fold5?

TL;DR: has anyone had success using a Samsung Fold5 in the US on PM, either a Canada-US plan or add-on?I know there is no way to know if a given model handset will work for voice in US without trying it. As I understand it, the PM whitelist at https:...

Resolved! Stuck in a loop

eSIM won’t activate (tried many many times using QR code) and attempts to submit a ticket are unsuccessful and result in an error. When I click on the DM link to reach a CS agent I get an error also so there’s seemingly no way out of this catch 22/33...

Resolved! Late referral code

I’m new and wasn’t able to key in my son’s referral code but I want him to get the points .

Add-On data expires after 30 days?

I just purchased 3 GB of data thinking it would last until used. There is no way that will be used up. I would also like a refund and may consider another plan with Public Mobile or another provider. Would have appreciated a head's up notice about...

Resolved! changing plan

how could i, a loyal customer, change plan to that says new activation only.i am on a $25 (1GB) right now, but i see special offer for $24 (4GB).I have 3 lines with PM. been with PM last 3~4 years now.

Resolved! Plan change issues and trouble ticket troubles

About a week ago I selected a new plan but picked the option to change on next renewal date. I can find no confirmation showing that the plan will change and the plan is no longer listed. I opened a trouble ticket a few days ago but got no response. ...

Resolved! trying to activate a new phone number with a new sim card and its not working

it let me pick a new phone numberdone. now its trying to verify the number with eversafe but nothing is coming thru to the text messages because the phone number is brand new and it isnt working please help!!!!

New Plan 5G upgrade, promos?

Hello, looking at upgrading my current plan from 4G 15gb for $40 to the new 5G plan for $40. Will I be able to keep my current promos? I have loyalty, friend referral, etc. Do those remain with this change? Thanks!

How Community Rewards Work

Hello, how are community rewards calculated. Does calculation start beginning of one's pay cycle or start of every month? During the period would one know how much community reward one has achieved? For example would one know if they have reached the...

No SIM card

Suddenly my phone (iPhone lost its connection with the network provided by Public Mobile. The left corner of my phone shows either SOS only or No SIM card. Has anyone faced a similar situation like this? How should I solve this? I have tried restart...

Resolved! Move from other provider esim to Public mobile esim ? My phone is Pixel 7

I want to know if I can move my number to Public mobile with esim to esim.If I download Public mobile esim, can I still get old provider's confirm message for transfer?

Resolved! Kelowna coverage

My son is going to UBC Kelowna, and is living in Lake Country. How is PM coverage around those areas, please?

Resolved! eSIM

My ESIM didn’t load now it is invalid, can’t send a ticket

Resolved! SIM number (20 digits)

Hey,I am a new subscriber and am trying to complete the registration, but I am stuck on the 'Register SIM' step.The form only accepts 19 digits, whereas my SIM card number has 20 digits. Please advise on how to fix this.Thank you

Help with accessing my account for the first time

I get to a point where I get a message of: "We've noticed you have an active public mobile service & would like to confirm your full access."And then:"A 6 digit code associated with your ever safe id will be sent to phone number . We will need you to...

5G vs 4G and unregistered SIM

Hi, I just got my SIM yesterday evening. Number transfer was successful, app is live, sim number in the app is correct, and all trouble shooting steps in the chatbot completed. I still get "unregistered sim" on my phone. Did I mess up by selecting a ...

Transfer Prepaid Number no response from Customer Service

Been trying to port my prepaid number to new Public Mobile account but getting no response from private message that was sent to CS after 4 hours and counting. I am becoming very worried, is there a number i can call.

SFU coverage

Thinking about switching my daughter to PM from Virgin. Can anyone tell me how service is around the SFU campus?

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