Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2322 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30316 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42080 Views
  • 185 replies
  • 29 Bravos

Lapsed account

public mobile has lapsed my account but still takes auto payments from my credit card. 

tonycopley by Great Neighbour / Super Voisin
  • 1166 Views
  • 9 replies
  • 0 Bravos

online phone purchase

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do 

chantell by Great Neighbour / Super Voisin
  • 1101 Views
  • 7 replies
  • 1 Bravos

Why can’t I call my dad

When I call my dad it goes straight to voice mail.I’ve tried multiple times but if I call someone else it works. My dad calls his company and they said it is not from there lines.

Dftfamily1 by Great Neighbour / Super Voisin
  • 849 Views
  • 4 replies
  • 1 Bravos

Billing

I prepaid my account for a year so that I didn't have to make monthly payments which I can't alway do because I'm travelling in countries where I can't get cell phone service or where the provider(s) don't have an agreement with Public Mobile or Telu...

nagyi by Good Citizen / Bon Citoyen
  • 931 Views
  • 9 replies
  • 0 Bravos

Change self serve email

My emails and 2fas were all hacked how do I change my email on my account?? Please help as soon as possible 

J00876 by Great Neighbour / Super Voisin
  • 428 Views
  • 2 replies
  • 1 Bravos

Resolved! I am unable to submit a ticket

No matter what I try, I cannot login with my community account at the submit a ticket screen. I get the repeated error: "Error signing in"Reset password, use username, use email, clear cache, use new browser. Nothing works. Suggestions?

kayargh by Great Neighbour / Super Voisin
  • 890 Views
  • 7 replies
  • 1 Bravos

Payment Problem

Hello I have a big problem and need help from a PM rep. I have not been receiving heads up texts a day before my auto-payment withdrawals or follow-up texts after payment, the way I used to. This has been the case for many months. I assumed all was o...

forzza by Good Citizen / Bon Citoyen
  • 702 Views
  • 5 replies
  • 1 Bravos

Account Compromised!!

Hello I need to speak to a customer support representative. My main account has been compromised my old phone was hacked I lost all emails 2fas passwords accounts everything even money my kids savings were stolen. Apparently the one who did didn't wa...

J00876 by Great Neighbour / Super Voisin
  • 603 Views
  • 3 replies
  • 1 Bravos

Promotional cod

Is there any promotional code for existing customers when they are changing their plan?

ali_Salman by Great Neighbour / Super Voisin
  • 410 Views
  • 3 replies
  • 1 Bravos

Resolved! billing date errors

I have been a Public customer for over 3 years.  My billing date was always the 15th of the month.  I used to have auto pay but for the past year approximately, I pay manually.  The past few months my account gets suspended far before the 15th; actua...

surefoot by Great Neighbour / Super Voisin
  • 592 Views
  • 5 replies
  • 1 Bravos

Re Compatibility of Samsung Galaxy M31

Hello Friends:I had purchased Samsung Galaxy M31 from India. Phone's model no is SM-M315F/DS, will the said phone work on Public Mobile network in Canada?Thanks

Wins by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos

Login problems

When I try to login, it say need to verify me, sending me the verification code, but I never receive any email. Why? 

shawnhu by Great Neighbour / Super Voisin
  • 337 Views
  • 1 replies
  • 0 Bravos

Resolved! can't send or receive data or voice

new to this.  Account was set up and looks good but phone does not work for voice or data  It doesn't have a phone number showing on the screen as attached to the phone. 

sportsman1946 by Good Citizen / Bon Citoyen
  • 1207 Views
  • 11 replies
  • 0 Bravos

Phone not working

Data works but I cannot make or receive calls or access my voicemail. I’ve sent out my phone number with some job applications and need this fixed ASAP. It’s not even sending people to voicemail and k can’t see who tried to call

JackSmith1 by Good Citizen / Bon Citoyen
  • 2038 Views
  • 21 replies
  • 0 Bravos

Resolved! Email Modification

I forgot my old email which is what I used to open my Public mobile so I'm trying to change it but I can't find how to change that. I need help

Sharlotte1972 by Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

Resolved! Not receiving verification code from US Bank

I have tried to find this solution but nothing seems to fit with my issue.  I can't get verification codes from my bank and I know that they are sending it to the correct number as I have checked it with them.  I have spoken with the bank many times ...

smf by Good Citizen / Bon Citoyen
  • 3280 Views
  • 1 replies
  • 0 Bravos

Bought a new SIM card, can't switch it

I tried after I logged in under my profile to punch in my new SIM card and it won't let me. I've had problems with the old SIM card so I ordered a new card. I received it today and I tried to punch in the new SIM card and try to save it and nothing g...

gerster by Great Neighbour / Super Voisin
  • 585 Views
  • 4 replies
  • 0 Bravos

HELP!

I hate the support for Public! Is there anyone on here who can help me????

peppy60 by Great Neighbour / Super Voisin
  • 535 Views
  • 4 replies
  • 0 Bravos

Credit card was billed but not on Public Mobile's statement

Hi  I'm checking my credit card statement and I have an $18 fee from Public Mobile.  I have automatic withdrawal every 3 months.  There is no record of this fee on my Payment History.  How do I confirm this before reaching out to the credit card comp...

Golden04Ally by Good Citizen / Bon Citoyen
  • 804 Views
  • 8 replies
  • 0 Bravos

trying to update credit card info on sons account

i pay my teenage sons cell phone bill. i can’t access his account to update the credit card info for autopay. it’s so difficult to access anything not on your own personal cell with public mobile. it’s very frustrating what can i do?

ZachBrace by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 0 Bravos

Activation Failed - Can't submit a ticket

I'm struggling to activate a sim card. It fails every time. I try to submit a ticket but it won't let me login with my username and/or email address to submit a ticket. I'm not sure where to go from here.

kayargh by Great Neighbour / Super Voisin
  • 453 Views
  • 2 replies
  • 0 Bravos

Resolved! Deactivation Date

Hello Community, does anyone know if the deactivation date on a suspended account shown is the one mentioned or is it the day before?  For example, if the account says deactivation date is May 5th, is the last day payment can be made May 5th or is it...

statusquo by Model Citizen / Citoyen Modèle
  • 1548 Views
  • 9 replies
  • 0 Bravos

SIM card order

Order number 339046 placed on April 5. Still have not received it. Where is it?  Not giving me confidence in switching 4 of our phone packages to your company. 

tlengele by Great Neighbour / Super Voisin
  • 466 Views
  • 3 replies
  • 0 Bravos

Resolved! Calls getting dropped

My calls keep getting dropped and other people can't call me. When I try calling a valid number, it says "6UM1 the number you have reached is not in service". Other times, when I call someone, the call immediately cancels and it's the same when they ...

tinattho by Great Neighbour / Super Voisin
  • 565 Views
  • 3 replies
  • 0 Bravos

Resolved! Accounts

How much is left in my account

Johngenova by Great Neighbour / Super Voisin
  • 507 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.