Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! New update

Why is the new update for the website so glitchy? Half the time it kicks me out for just choosing a link from the drop down menu?! And then I can get back on the site from chrome I have to use Samsung internet. I do like the usage setup more with the...

parkerremy2 by Good Citizen / Bon Citoyen
  • 874 Views
  • 18 replies
  • 3 Bravos

Resolved! Just upgraded to 4G plan download slower

Hi everyone, I just upgraded to the new 4G plan, 6GB. I ran a speed test and my download is 0.65mbps and upload is 3.11mbps. when I was on the 3G plan my speeds were roughly 3 and 1 mbsp. Why is my download so much slower on a supposedly faster plan?...

Resolved! Random Taking

@has anyone else had a rogue payment come out of their account?

err-shaa by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

need help please

i have not received any phone calls in a while, i think something is wrong with my phone,

danieladicu by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Resolved! Authenticity Issues

I think this is going to be an issue with a lot of people. I have a really old account. I have been keeping it active without a sim to hold a vanity number. I do not have use of the email anymore. I’ve been paying it after 89 days for the last 4+ yea...

thapager by Great Citizen / Super Citoyen
  • 218 Views
  • 3 replies
  • 0 Bravos

Resolved! Log in and password change problems.

I've been trying to log into my account for 2 days now after receiving a text saying that there are insufficient funds. I believe other members have had the same problem. Unable to log in or change password. So frustrating. Anyone able to resolve thi...

bpk79 by Great Neighbour / Super Voisin
  • 320 Views
  • 5 replies
  • 0 Bravos

Self serve account page displays incorrect dates

I had to do a double take and then confirm by logging into my other account. but indeed the "My Account" page has the wrong dates displayed for 30 day plan cycle. They are a day early and the last I looked the rewards account was still a day late. Th...

Screenshot_20220706-145523~2.png Screenshot_20220714-035438~2.png Screenshot_20220714-035254~2.png

Resolved! MMS not working

I just bought a new phone - Samsung S22 ultra and I can't send or received MMS messages. The MMS messages say I have sent them but people are not receiving them. Regular SMS is working. Please help.  Erin

purpleman by Good Citizen / Bon Citoyen
  • 857 Views
  • 21 replies
  • 0 Bravos

Resolved! Credit Card payment not processing

It’s been all day that I haven’t been able to use my phone for calls. I’ve missed some really important calls today…. I’ve tried many attempts and also use all different can of payment to renew my contract but it keeps on saying there’s an error? Thi...

Qtp by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 1 Bravos

THANK YOU PUBLIC MOBILE!

SO HAPPY TO HEAR ABOUT 4G availability on this network. I was considering changing providers for faster data, but all the major company's plans are outrageously expensive. Also, the recent Rogers Outage made me SO HAPPY to be a Public Mobile Customer...

ecashmore by Good Citizen / Bon Citoyen
  • 560 Views
  • 9 replies
  • 5 Bravos

Resolved! Not able to login

It has a login issue tonight. I typed my email address and password prefectly and then go to verification section. I typed the six digits on the website. Everything is correct and it didn't go through. It is supposed to be the overview page after log...

Mindy208 by Great Citizen / Super Citoyen
  • 430 Views
  • 5 replies
  • 2 Bravos

Resolved! Rewards page down

Hey folks,I just upgraded my plan to a new 4G plan and when I did it's showing 0's across the board for my rewards. Anyone else having this issue? I'm also unable to access my rewards page. When I contact customer support (here on the community) and ...

ecashmore by Good Citizen / Bon Citoyen
  • 412 Views
  • 3 replies
  • 0 Bravos

Resolved! Account temp deactivated. How can I tell when I reach 90 days

My Phone was stolen abroad, I'm still abroad and my account is on temporary hold. I want to keep my old number, but how can I tell when the 90 day limit is up in order to not go beyond that thereby having to get a new phone number? I want to retain m...

kelt67 by Great Neighbour / Super Voisin
  • 347 Views
  • 7 replies
  • 0 Bravos

Resolved! Will I lose add ons and promo offers if I Change plan?

I am currently having old $30 for 30 days plan. I am planning to change it to new plan  $25. In my current Plan I still have add ons, promo 2 gb data and promo 1000 international minutes. If i change it new plan, will I lose my add ons and promo offe...

mandarst_2003 by Great Neighbour / Super Voisin
  • 428 Views
  • 5 replies
  • 0 Bravos

Resolved! Self Serve

Why am I being directed to Telus Identity when trying to access two of my Self Serve account to make a payment.I have used 4 different web browsers continually all dayPLEASE EXPLAIN  Melvs

Melvs by Good Citizen / Bon Citoyen
  • 469 Views
  • 6 replies
  • 0 Bravos

Resolved! Insufficient Funds Message Despite Pre-Authorized Payments?

My mom and I have Public Mobile plans and I pay for both with pre-authorized payments with my MasterCard.  Today we received text messages notifying us that our bill is due on Jul. 16 and we have insufficient funds to renew our plan.  This is the fir...

Bookworm88 by Good Citizen / Bon Citoyen
  • 717 Views
  • 15 replies
  • 0 Bravos

Resolved! New Usage History Format

Hello: With the new usage history format, how can I see what the receiving (sending) phone no. for outgoing (incoming) calls?  It is an useful feature of the previous usage history format. Thanks.

newtopmtoo by Great Neighbour / Super Voisin
  • 663 Views
  • 9 replies
  • 0 Bravos

Resolved! payment

I need to make a payment on my account.  I cannot access my account because I do not know the password.  I have tried resetting the password but have not gotten an e-mail nor a text.Is it possible for you to use the credit card on file to make the pa...

Lor1 by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 0 Bravos

Resolved! Calls from Public accounts and Bellus network

My bit of search is coming up empty. Is this a job for the support people?My phone is not receiving calls from other Public accounts. It will receive from TextNow. It will receive from Fido. It will receive from Shaw Mobile.I move the sim to another ...

dust2dust by Mayor / Maire
  • 5382 Views
  • 110 replies
  • 1 Bravos

Monthly Phone Plan - Not Updated

My phone plan is saying I have no more data and only 9 minutes of calls remaining however my phone records are saying I have only used 53.18 MB of my current data for the month of July and I have only made 5min 42 sec worth of phone calls.  Is it pos...

Screenshot_20220713-172949_Settings.jpg
Annie11 by Great Neighbour / Super Voisin
  • 287 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot change plans as they seemd disabled

I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled. Please help. Thank you,

Gabb by Good Citizen / Bon Citoyen
  • 399 Views
  • 5 replies
  • 1 Bravos

Resolved! Transfer landline

How I can transfer landline from bell to public mobile

Rims by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 0 Bravos

Resolved! Possible to get the number on another SIM card?

My sister moved to the States and we would like to keep her number for my mom and cancel mom's plan. Problem is that my sister took the SIM card with her to the States, otherwise we will just use that SIM card and her account for my mom. Is it possib...

loci by Good Citizen / Bon Citoyen
  • 330 Views
  • 6 replies
  • 0 Bravos

Not receiving ALL text messages

I have contacts with Iphones whose text messages I receive, however other contacts with different phones I do not receive their text messages. All phones calls however  are  received. How do I solve this issue ?????

suzanne-14 by Great Neighbour / Super Voisin
  • 208 Views
  • 4 replies
  • 0 Bravos

Resolved! New SIM card entered but not saved, now invalid

Hi there, we lost and replaced our phone with a new one from your refurbished collection and a new Public SIM. The instructions were great and I entered the new SIM number in and then referred to the directions again. When I returned to the page agai...

OwenM by Great Neighbour / Super Voisin
  • 277 Views
  • 6 replies
  • 0 Bravos

Resolved! rewards and loyalty

My loyalty and rewards are not appearing on my account although my account is still on Auto-pay. I have manually added a $15 amount today (July 13) one time-payment with a new credit card. The message says the funds are added successfully. My due dat...

rambunny1800 by Great Neighbour / Super Voisin
  • 447 Views
  • 8 replies
  • 0 Bravos

I cant send or receibe any text message.

Activated my Public account yesterday, and ported in my old phone number from my old provider. Data and phone calls and apps have all worked right away, but I'm unable to send or receive any text messages, and I can't locate anything which tells me i...

malecruzv6 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.