Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am just curious as to when VOLTE will be enabled on my account. My friend joined public mobile shortly after I did but before new customers were automatically pushed over to VOLTE and he has VOLTE access. We both have the same phone so I know...
After lost phone, current Eversafe's 2FA approach won't let customer login to report it!
I did not see the transfer message from Bell before it expired and my e sim installation failed. The number to call got me to Koodo customer service bot but there was no record of transfer request. Link ink support also failed, now Im stuck with no w...
I'm trying to activate service, and am currently using an eSIM with another provider. The eSIM setup in Public is all through the app though and this process doesn't work on my S22. Is there a way to activate with a QR code eSIM as on every other pro...
provided monthly based 250 MB data don't allow me to access the facebook. Don't remember and have no idea if I can even access to email as well. Why it didn't work?
I lost my SIM while out of country and now I am canceling my account but I can't log in because I cannot get SMS codes for 2 factor authentication because I lost my SIM.And this account is a new community account not the account associated with the S...
If I subscribe to this new promo can i keep my rewards?The new promo is $39 for 20 gb / monthly
Hi there,I transferred a Mobile phone number from a carrier ( Old-Service-Provider). And I missed the step of relying to the SMS after the initial request has been submitted. the initial transfer request got canceled because it’s after 90 mins. Pleas...
I got through the EverSafe fiasco last time. Every time I log into my account or community it is a new scary experience. My account shows my plan correctly and bonus add ons thankfully but the usage log is not based on my phone. Not my usage pattern ...
hello everyoneI am Kodoo member and I decided to change my operator to public mobile meanwhile do not any change in my phone number? How can I do so? is it possible?
Requested the transfer from Koodo to Public Mobile .Got confirmation email from Public Movile but failed the the confirmation text of Koodo passed the 90 minute period . Now my Public Mobile SIM is still not working
Why is it such a hassle to activate a SIM card ?This web site is like going around in square circles!Lousy service.
I have had a mobile plan for last couple of months. I always paid it via autopayment from my credit card. This month, it seemed there was a problem with autopayment. I want to pay it and have the same plan as I had before. But it doesn’t exist. How c...
Is voicemail number the same as my phone number? if not, where/how do I find my voicemail number? I tried all examples in the community to reset number rings before VM to 15 seconds, none of them works!*61*phone number*15# ... etc.Any help out is app...
If I get a US roaming plan with talk text and 3G of data, is the talk and text unlimited? Does it work when in the US Boston area?
Will Loyalty and subscription transfer to the new plan?
I have activated the sim card but it doesn't work and shows no service. How should I solve this problem? How can I speak to an agent?
Hello, I ordered 2 SIM cards on May 2nd and they still haven’t arrived. @CS_Agent
Hi, I have the 15G/40 plan and see there is a new 20G/39 promo. When I look at my account the promo is not a subscription offer. But when I look at plans offered in BC it is there. How can I access the promo?
Why has it been longer than 5 hours to have my number transferred from Virgin Mobile to Public Mobile?
I lost my sim card. I tried to access my account with my email address and password. The very next page is sending a 6 digit code to my cell phone. I tried different options like, "Forgot my Password". While I clicked on the "Forgot my Password", PM ...
I went to visit my friend (he's with Bell) and after a while, he got an alert that his area was in danger because of the fires (this happened in NS). I didn't get any alerts (despite having the government alerts enabled and my phone had all the notif...
Is there a way to purchase data for the day in the US? I’m only going for the day and need data for directions when driving.
Hello. Today I transferred my Public login to the new Eversafe. However when I tried to use community it forces me to enter a new username, and doesn't allow me to attach my existing one. If I use my existing one it says it is in use. Was anybod...
we have forgot what email address we used for my sons login and we cant get into his account now, how do we find out or reset his email
Who can we contact to recommend changes or additions to the website?Even though it clearly states at the top of the page…we are all customers-post an idea or a question. Too many customers think the community is a place to complain or leave a message...
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox/note-id/3082263/notes-view-mode/single?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufExJMDRUUkdNUlBIQkpWfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs Hi this my link or ticket number i ca...
Please help us! My daughter activated her phone yesterday. The payment went through. It’s been nearly 24 hours and she cannot make or receive calls or texts. But she needs the phone for work. PLEASE HELP.
Hoping someone from PM will reach out to correct this issue. My data usage did not reset to zero at the beginning of this billing cycle, and now I'm stuck with no data. Please get this issue resolved asap. Thanks.
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