Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I live in Saskatchewan for the last 2 years I've been being charged tax for ontario. My address on file is for Saskatchewan but I'm still being charged for ontario taxes. How do I get this fixed ?
Just Saw This in REWARDS Under Preauthorised Payments and Rewards, etc. : Pre-authorized payments Rewards are earned when you set up automatic payments with a pre-authorized credit or Visa Debit card.Earn:30-day subscription: $2/30 days90-day subsc...
hi pliz activet my number
This is my current plan: If I switched to this plan:I will be getting additional 10GB data for the same monthly subscription of $39.I am currently getting $11 in rewards so effectively paying $28 plus taxes monthly. So if I switched to the plan will ...
@CS_Agent So I guess I set up a 4 digit pin. I don’t remember doing it. I only ever use one and that’s not it. can I reset it somehow? Is there somewheee with my account info etc where I can make changes?
I want to short my ring time.I tried the codes with my voice-mail number and it didn't work.Thank you
Public Mobile website is full of glitches and locked me out of my account 5 times and blocked my daughter's account and now she cannot use her phone! What is going on?? I am very displeased with your customer service! There is none to talk to except ...
I need help
I have 2 public mobile accounts. My personal one and then one for my daughter. I had set it up for when I log on to her account to update anything that any verification stuff would come to my number since I am the one that pays and deals with actual ...
What happened to to free data that I used to get on the $15 plan when signing up for autopay? I used to get additional data, now all I see is 250 MB.
I put in a ticket and received a response from an agent. They have asked me to provide my phone number, account number and pin number. Is this legit?
No option for autopay on a new subscription just set up. Does the subscription auto-renew?
My account was not inactive as this is my only phone plan. i called *611 and it said my payment is due for july 8 which means my june 8 has been paid confirming my account is active. it wouldn’t let me sign in even though all information was correct...
I normally log in and pay my bill monthly. Today I had to reregister with a new password and update my credit card info. It then created a subscription. I paid the bill. Will this subscription cause the payment to be autopayed? If I turn off the subs...
My service has deteriorated. I can no longer get calls in my house
Does anybody know if there's any way to reverse this I don't know why but when I paid up my balance I owed it charged me twice and it's really the worst time ever since happen right now so any help would be appreciated
So as we all know, PM is now using a 5G network with with speed restrictions on many plans. I have a 4G plan, so I won't be seeing more than 100 mbps - and that's fine, I can't imagine needing more.But is there any advantage in terms of stability or...
Hey there, I'm trying to help my parents out with one of their accounts. The phone associated with the account was destroyed but they can't log in to cancel the account because they have no way of getting the verification code. They can't even submit...
i just need my esim resent to me please
Two payments for June 2023 have been charged on my ‘registered payment method’. My credit card statement shows a payment on June 5th and June 6th to Public Mobile, however, my ‘Payment History’ confirms payments were made on June 5th and June 6th, 2...
I have been online with Public for over an hour trying to update my address. First after much searching I asked the Chat robot how to do it. It said go to your profile and change it there. Then, I had to look high and low for my profile. Everything ...
not sure why there isnt a log out button anywhere that I could find. maybe someone else is smarter than me and found it. I think nothing is simple to find ever on Public Mobiles site.
It has happened twice in the last week, people will call and say that my number has just called them, but I haven't called them. not sure if this is a public mobile issue or if somebody is trying to steal my number by spoofing it but I want to know i...
I am comparing options for a short trip to Portland OR next month. I cannot easily understand what I am actually getting with the roaming package. Is there any way to get Public Mobile to post a proper description comparable to what they provide with...
Has payment by vouchers been removed? I can’t seem to find the location on the app, only credit cards.
I’m trying to sign in onto new account but it keeps requiring me to confirm with a code using an old phone number from old account that isn’t active. What do I do?
How can I subscribe with failing credit cards... I have a credit card on file for my daughters account. Can I not buy a gift subscription with this account/card?
This is day two trying to get access to my daughter's account. I now want to port the number to a new service, but I can't even do that because the account is not active. Worst customer service ever. Please tell me how she can access her account.
I missed 90 minutes of response time of transfer SMS.How can I tansfor my phone number again?
My phone is giving the error that my sim is locked and i need a PUK password from a PM moderator thanks
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