Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello , I changed my plan last month from 4 gigs to 10 gigs and the new website isn't showing the increase in data even though I paid for the increase. I am now almost out of data when I should actually have plenty left. Thanks.
Anyone else having problems with the new website? I was trying to see my data usage and put on a filter for data and last 90 days. It only shows the past seven days and nothing else. Also I am finding that I can't even look at the site on my phone....
This isn't a question per se, but feedback. Re snapshot above. While I appreciate PM informing its subscribers of the plan renewal and application of rewards, it needs to use discretion, not send such text messages at midnight. I guess, like me, all...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."I have tried reboot...
Got a text yesterday from public, they think I might like to pay $15 more for more data when I don't often use the full 2gb I currently have access to, and "30x faster" (huh). They might want to consider plans with smaller data amounts and more affo...
I cannot sign in. See pictures attached. Looks like the code to route after login messes up?Browser: Firefox 103
Hello, I have purchased 300 international minutes to call to my friend who lives in Kenya, Nairobi. But your service is not working. While I am trying to call, the automatic response is "Hi, your call cannot be completed, please check the number agai...
How do I sign into my account?!?i need to update my payment Info. Edit - thanks for all the responses with the obvious answers! Turns out my problem is my ancient iOS. The log in page was displayed WITHOUT the actual sign in button to click on. 勞
I have all 500 one-time Int'l LD bonus minutes, and I'm curious if it makes a difference if you make the call, or if you receive the call from an international number (US)? Just curious how it worked out for anyone who has used theirs! Thank you!
bought a phone from my local facebook marketplace everything looked fine it reads that it’s public mobile when I plug my sim in but it won’t connect to give me service, when I click into network it says phone it allowed but shows me my carrier and a...
Hi @CS_Agent I had data bonuses from previous year holiday giveaways but since public mobile upgraded their site it is gone. I haven't used much of it and the long distance ones are gone.
how do I find out my usage
Just to note real quick that I'm under the old rewards system. So I'm coming up to my 2nd anniversary since switching to public mobile (mid September), and I was wondering if the 2nd loyalty reward will be applied on my next payment (an additional $1...
why is my data usage record not corresponding to filter setting for periods (eg. 15 days, 30 days, etc.)? All I get is one page of data days for a one week period.
Intermittently I cannot receive pictures via textingI can send pictures, I can receive some pictures, while a few other pictures sit as a download, pretty blue circle rotating saying downloading, and haven't been able to download certain pictures for...
I have US Roaming - Unlimited Talk (10-day) add-on and i'm in the U.S. right now. I can see T-Mobile on my phone. Outbound calls to US numbers work but incoming calls don't. They just go to my voice mail. I don't know why. Is there anything I missed?...
Hello! I am trying to port a number from Public Mobile to Shaw, and the Shaw agent asked me to contact Public Mobile and let them know to accept the request manually. Would anyone be able to assist me with that?
Hi, I need to log into self serve, and I keep getting redirected to a Telus chat bot that tells me that I need to submit a ticket to get a username because my saved information clearly doesn’t work at self serve anymore. This is extremely annoying - ...
Hey, if I already pay for unlimited international text here in Canada, would it work when I go to the US? Or will I have to also pay for US Roaming for text?
Is anyone getting 1 or 2 calls from an 855 toll free area code every single day with a prerecorded Chinese voice? Really annoyed by this. Is there anything PM can do? I'm assuming not. I just now enabled blocking of spam, scam. & suspect numbers. Doe...
I would like to upgrade to 4g but none of the new plans seem to have US calling listed. Will I lose my US calling with the upgrade or is this just a labelling error?
It is becoming super frustrating and annoying for over 1 week, and no one can fix this issue.I have tried from different computers and different IP addresses to reset my password and log in to my account, and no luck, and t looks no one can fix this ...
I paid for a new plan and the charge is on my visa but when i just signed into my account it is showing my plan as the same old cheaper plan
I'm setting up 5 phones on Public Mobile and all accounts will be paid for using my credit card. The 1st one (mine) went through fine but when I try to setup the 2nd account (my daughters) it won't accept my credit card. I get the following error m...
Can I withhold my current plan charges for five months because I am outside of Canada for five months?
Public Mobile randomly changed my Data plan from 3GB to 1000 MB ... has this happened to anyone else. My account is still active.. no payment issues.
Monthly fee is deducted from my account but the service is cut off. Tried to access through online account, got denied saying incorrect password. Tried resetting password and got error message. Can anyone tell me how to cancel this service since ther...
Cell phone doesn't work where I live - need to use land line - and asking for reset on computer - message carrying reset work - not coming in.
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