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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 2 subscriptions, same day, 1 phone

I accidentally paid for 2 subscriptions on the same phone starting today. Is there any way I can get a refund on the lower cost one?

Resolved! Ticket access

I missed the 90 min window from bell tried to access ticket send , oops error

Resolved! No Service when I walk out my door

I am in the Chip Lake, Alberta area and we have had wildfires here. I believe one of the towers has been damaged and therefore, we don't have cell service when we are away from the internet. I have tried talking to Telus about this but they seem to t...

Resolved! Duplicate sim card for two active phones?

Hi I just got a second new phone and was wondering if I could order a duplicate sim card and use one in each phone? thanks

Resolved! 20gb for $39 promo from last month not active.

I changed my subscription last month, but still on my old one. When I did it it showed that it was going to change on my next billing date. And now there's no change and no indication of it. What happend? Can I still get the promo subscription?

Activation of sim card

I lost my SIM card. Installed a new one changes the SIM card number on my account profile.still can’t make calls

Resolved! Adding 2nd account on 2nd phone based in Miami while I'm based in New Brunswick Canada

I've been a happy customer based in New Brunswick Canada and want to add a second phone based in Miami Florida.I'm under the impression I have to have separate account for that Florida phone as the plan will be different. Any tips or advice would hel...

Calls are being dropped/disconnected

I have been experiencing dropped calls over the past several months. I am talking on the phone and after about 5 minutes the call gets disconnected. It has happened many times over the last few months and now I’m thinking I need to go with another ...

Resolved! US Add On Bundle package

I purchase a 15 day package for US data and phone text that ran out today. I am in US a few more days so only option was to buy another 15 dat package. Tried to buy twice without success. Same for my wife’s phone. Need help please

Resolved! Updating address

I am wondering how to update my billing address

Resolved! Need help !! system changed my phone number

Was confused - logged in to check data usage , my account popped up with a question asking it to be activated , and it was asking me for a new plan even though I didn’t want to change one . Now it is showing I have subscribed to 2 plans , have a ne...

@CS_Agent

I am too sick and tired of waiting for you so-called CSA's to give me service so I can access my account, this has been 2 weeks already

Resolved! Invoices required

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

Resolved! Invoice records

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

Resolved! missed referral code

I just joined and referred a family member who missed entering the referral code. i can’t open a ticket or reach CS so it seems I need to post here and hopefully customer service shall contact me directly. Thanks

Resolved! Login

Due to a scam I put my credit card on hold. During that time my girlfriend monthly bill came due. I can log in to my account. That’s fine. But it won’t let my log into hers to get it paid. She can not log into her account either. Why can’t she log in...

Poor Internet Access and Concerns about the new system

So, did I just pick a bad time to add funds to my account or what is going on? Firstly, I had to sign in 3 times - I kept getting knocked off and having to start again, even when I was in the site. It took forever to load pages - approximately 2 min...

Signal getting lost

Hi, sometimes my phone connection and my that I getting lost if I’m close to the river . Is there a problem with my Sim card or that’s a coverage problem?I cannot submit a ticket to public mobile because the website doesn’t load

Resolved! Subscription Switch Clarification

Dear Public Mobile Support,I hope this email finds you well. I am currently enrolled in the $25/Month plan and I am interested in switching to the $39/month 90-Day Subscription Plan. Before making the switch, I have a few questions regarding my curre...

sms/text.

I have agood strong signal 3 lines + and sms are not going out, anyone has the same problem ? My phone is a samsung 20fe. Thanks.

US Roaming while in Canada??

Hey, so I just tried calling my husband, its a 438 number, so obviously Canada, right?I keep getting the same message that I don't have the US Roaming Add-on... Okay I know that, but I'm literally in CANADA trying to call someone IN CANADA.I tried ca...

Resolved! transferring house phone to cell

I tried transferring my house phone from Telus to Public Mobile. It doesn't take my street name which is a number (63) and when I went to cities, our city wasn't on it?Help

Resolved! @CS_Agent

I would like to cancel my old number so a payment doesn’t get taken out for it. i lost the sim card and phone. can’t log back into that number without having a code sent to that number.

Resolved! Editing Payment method will not work

@CS_AgentI recently got a new debit card and the old one on file expires and I forgot to update it so I did not end up being able to pay because the card on file was expired. I went to attempt to update my payment method online, and on the app and ev...

Resolved! Transfer esim to new phone

I recently signed up for public mobile and then a week later I got a new phone. How do I transfer the esim to the new device?

Resolved! Payment error? My last name had a lowercase letter so it doesn't match billing inofrmation

My payment won't process is says error each time. On my profile my last name is not capitalized so it doesn't match billing information can you fix this for me?

Resolved! Problems with incoming calls and texts

I have ported my number to new service with P.M. on Thursday or Friday past. I can make outgoing calls, or send texts to my wife, who also has new service with P.M., but I don't get anything from other calls coming in. I also cant send texts to other...

Resolved! Phone not working

My phone stopped working months ago, I thought it was just old. I got a new phone an still having the exact same issue.. Faulty sim card? if so can it be replaced and I can still use my same number

Can somebody please explain…

What the heck the difference is between the 50G plan for $65 ($55 if you buy for 90 days) and the 50G plan for $80 ($65 if you buy for 90 days)?? I must not have had enough coffee today because reading through and trying to make sense of these identi...

Resolved! thinking of joining

Just heard about you. 1. Can I transfer my number from Simply Connect? 2. Extra charge for voice mail? 3. Keep all my existing Contacts?