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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26731 Views
  • 184 replies
  • 27 Bravos

Resolved! Missing SIM card shipment

Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact? Thank you 

Orrey by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Resolved! turn on /off voicemail box

I am just wondering that do we have the option of NOT using voicemail box now? I was trying to delete the phone number that will take calls to the voicemail box manually, it went back automatically. I found most voice messages in there are the phone ...

Becool by Good Citizen / Bon Citoyen
  • 298 Views
  • 2 replies
  • 1 Bravos

Resolved! Roaming Add On Not Working.

Down in West Virginia - restarted phone multiple times, data roaming is on, At & t selected but won't connect, automatic connection comes up with nothing, T Mobile isn't an option to connect to, APN completed inline with Public Mobile guidelines, tri...

silverherts by Good Citizen / Bon Citoyen
  • 770 Views
  • 12 replies
  • 0 Bravos

Resolved! 2gb bonus and refund

Hi I had a 2gb bonus but it hasn't been applied for the last 2 months. I purchased 3gb add on and would like a refund for the 2gb I paid for. As well as applying my 2gb bonus for 12 month. Thank you

Ctoca17 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 1 Bravos

Resolved! Overview

I got the 20GB for $55 at 4G but my account Overview shows 6.5GB at 3G speeds still. Which does not give me an accurate showing of my data usage either. 

Fin by Great Neighbour / Super Voisin
  • 341 Views
  • 4 replies
  • 0 Bravos

Resolved! 15gb 4g plan

Hi, My name is Sébastien. In am unable to subscribe to the 15gb 4g plan. Is there a reason why. When I click on the plan at the website it takes me to the details of the 10gb 4g plan instead.

sebasboucher by Great Neighbour / Super Voisin
  • 433 Views
  • 6 replies
  • 0 Bravos

Resolved! Bill payment extra charge fee

Telus has announced that they will charge extra fee for credit card bill payment. Does anyone know whether Public Mobile will do this to credit card payment too?

blackrice by Great Neighbour / Super Voisin
  • 574 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't switch from Public Mobile to another carrier with old number.

Hi, I have tried to switch from Public Mobile to another carrier two times, but I did not receive the code. Now I found that retry is not available. So, what can I do now? I am no longer interested in staying with the Public mobile service. I want to...

poly5816 by Great Neighbour / Super Voisin
  • 469 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls to my wife's cell number is routing to my voicemail

Hi everyone, I'm not sure if someone can help me with this, but the other day, my wife call-forwarded her number to mine (she's on Telus while I'm on PM).  I didn't change anything on my iPhone.  My wife has already turned off call forwarding on her ...

aip0401 by Great Citizen / Super Citoyen
  • 775 Views
  • 11 replies
  • 0 Bravos

Bill payment

Monthly payment is made through a credit card for quite some time. This month the payment was not taken through the card and my phone is now shut off because of non-payment. How do I handle this and get my phone reconnected 

Joannepompu by Great Neighbour / Super Voisin
  • 513 Views
  • 9 replies
  • 0 Bravos

Resolved! Calls from Canada to US

My plan has unlimited Canada wide calls. Does that mean I can not make any calls to the US? I made one call yesterday and today I get the message that I have used up all my time. I make very few calls outside Canada. 

BIRDcan by Great Neighbour / Super Voisin
  • 484 Views
  • 6 replies
  • 0 Bravos

Resolved! Community (old - $) rewards credit issue

To my best understanding, any Community reward earned in current month will be credited on next renewal.Community rewards get added to your account on 7th of the month and if renewal is on any date After 7th all is good.But when renewal is the same d...

Meow by Mayor / Maire
  • 541 Views
  • 4 replies
  • 0 Bravos

Site improvement suggestion

I would like to suggest account owners’ name to appear on every screen as you go through below option. Some customers handle multiple accounts and it will be helpful to see which account is currently logged in. 

Meow by Mayor / Maire
  • 218 Views
  • 2 replies
  • 0 Bravos

No discount for referral

Hi,  My wife referred me to Public after seeing your $25 credit offer.  She provided the ref #  which was from Public.  I thought we would both receive a $5.00 per month discount but so far neither account shows anything related to that special offer...

jvardy by Good Citizen / Bon Citoyen
  • 666 Views
  • 12 replies
  • 1 Bravos

Resolved! Ticket

How do I submit a ticket to help move along the process of getting my old number back from switch from koodo prepaid to Public??

sommermar818 by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Can't process payment

I have had preauthorized CC payments for years now, and today my plan was not renewed because my card was "declined." Tried logging in to my account and paying manually with my CC, but get error message: "Oops! Something went wrong, please try again ...

eataclones by Great Neighbour / Super Voisin
  • 294 Views
  • 4 replies
  • 0 Bravos

Did not receive payment and I am on auto pay?

So frustrating that it says they haven't received payment and I am on auto-pay.  I went into my account and it says it will deacctivate account in 3 months? I went to pay and it says oops try again later.  All my credit card info is correct and it is...

adnerb68 by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Resolved! 1000 U.S. Long Distance Minutes and the $15 plan.

If one goes over the 100 outgoing minutes included with the $15 plan, can he/she use the 1000 U.S. Long Distance add-on to make Canadian calls from Canada? *i am aware it is an US add-on that can only be used in Canada to make calls to the US.*I am a...

TMS by Model Citizen / Citoyen Modèle
  • 722 Views
  • 6 replies
  • 0 Bravos

New customer

We switched from Telus to Public yesterday and brought our old numbers with us. How we service is not working. I can’t call or receive calls, and I can’t send or receive texts

DP58 by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! how do I change my email

I want to change my email to something different but there is now way to do that.

btinslay by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

data not working

I still have some add on data but it stopped working since last Friday. I tried turn off and turn on and reset network. Still not working. Why? 

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Sharonz by Good Citizen / Bon Citoyen
  • 328 Views
  • 4 replies
  • 0 Bravos

Ordering sim card taking way to long

Hey. I dropped my phone off my local wharf and it sunk to the bottom of the lake.  I ordered 2 sim cards off Amazon because I literally cannot buy one in person ANYWHERE!  it's now been almost a week and it's not going to arrive until the 12th.  I ru...

Deeschmizz by Great Citizen / Super Citoyen
  • 493 Views
  • 12 replies
  • 0 Bravos

Minutes Remaining on Talk Addon

Hi I purchased an addon of talk minutes for $5 for 500 min awhile back. My monthly limit had expired and I had 91min remaining in my addon purchase. However I could not call, I was told I had no minutes remaining. So i had to purchase another addon o...

julian_sc by Great Neighbour / Super Voisin
  • 248 Views
  • 2 replies
  • 0 Bravos
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