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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25430 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36918 Views
  • 185 replies
  • 27 Bravos

Talk

During the outage today, several calls that I did not make are showing in my Usage History.  Was my phone hijacked? 

dondub by Great Neighbour / Super Voisin
  • 665 Views
  • 7 replies
  • 0 Bravos

Can't make or receive phone calls.

Cannot make or receive phone calls. As soon as I make phone call it disconnects and same for when J receive a phone call it just disconnects.Text messages and data works fine but can't do any phone calls.

Never this bad

My wife and I both have phones using PM.  PM will only let you put one phone on an account. We both set up accounts. I sign into mine to do what I need and sign out. She goes to sign in and it keep putting my name in the user name. and it saves my pa...

cougartoon by Good Citizen / Bon Citoyen
  • 876 Views
  • 12 replies
  • 2 Bravos

Can't make or receive calls today

Anyone else experiencing problems making or receiving calls? Incoming calls show on my phone and immediately end. Same with out going calls. 

Rwchaput by Great Neighbour / Super Voisin
  • 484 Views
  • 4 replies
  • 1 Bravos

Telephone calls not connecting

 Can not make or receive calls. As soon as I try it disconnects and same happens for incoming calls   

Jozef39 by Great Neighbour / Super Voisin
  • 422 Views
  • 5 replies
  • 0 Bravos

Resolved! I can’t Send and Receive Calls in the US

I am in Washington and I’ve purchased a roaming package. All calls normally fail. If by some chance they succeed, the person on the other end can’t hear me. I have switched my network to T-Mobile as some answers have suggested, but this does not solv...

HrmlessNerd by Good Citizen / Bon Citoyen
  • 1402 Views
  • 17 replies
  • 0 Bravos

Resolved! Data Not Working in USA

Hello. Just wondering if anyone would know, if you are travelling in the USA and purchased an Add On, USA Roaming, Talk & Text, would the Data on your plan work in the USA or would you have to purchase additional Data specifically for the USA to your...

JF5 by Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Also unable to make calls in Lacombe

Time for the Government of Canada to create a publicly-owned and operated telecom, CanTel, AND open the Canadian market to US and other international competitors.

liamclark by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

Can’t make calls

Judging from the other postings I’m not alone! I noticed around 2 pm in Calgary that I could not make any calls or receive them although it was perfectly fine earlier in the day. 

HadiyaJutt by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Phone call issues

Hello,I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.What can I do to resolve thi...

Pattern8021 by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 1 Bravos

Can’t receive or make calls (Peace River)

An hour ago our service totally quit- four members of my family with Public Mobile can’t make outgoing or receive incoming calls, text still works. My family member operates a business relying entirely on clients phoning in- any word on when it will ...

Hannahbanana by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 1 Bravos

No vice service,

I lost all voice services, daya and twxt work, I assume aomething to do with public moble customers moving to kodoo, i need a number with a live person to fix this, this robotic messaging support os for the birds. Fix this! 

Georges1968 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 1 Bravos

Resolved! Talk Service not working

February 06, 2023  1400hrsTalk Service not working.Can't call out. and received  Incoming calls in the Calgary area  

danphil06 by Great Neighbour / Super Voisin
  • 911 Views
  • 7 replies
  • 0 Bravos

Calls dropping and not able to receive calls.

With out being able to make or receive phone calls I am unable to complete business that I require for work. This is unacceptable. We pay for a service and it should always be available. 

jlanceleve by Great Neighbour / Super Voisin
  • 604 Views
  • 6 replies
  • 2 Bravos

Resolved! Official outage note from Telus - AB

https://www.telus.com/en/ab/outages Failure of wireless calling and data services in Alberta and SasketchewanStart Time: February 6, 2:53 PMLast Updated: February 6, 4:16 PM   CauseHardware ProblemDetailsWe apologize, TELUS Services are currently exp...

softech by Oracle
  • 1113 Views
  • 5 replies
  • 5 Bravos
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